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Requests received during this reporting period	25,234
Requests brought forward from previous reporting period	5,102
Total number of requests	30,336
Requests completed	25,367
Requests carried forward to next reporting period	4,969

Please note: These totals include transfers of requests between institutions.

Requests where all information was disclosed	28.2%	7,142
Requests where information was disclosed in part	41.9%	10,632
Requests where all information was excluded	0.9%	220
Requests where all information was exempted	3.1%	798
Requests transferred to another institution	2.2%	555
Requests where information was given informally	1.0%	255
Requests that could not be processed	22.7%	5,765
(for reasons such as insufficient information provided by applicant, no records exist, or abandonment by applicant)

Total		25,367

Requests received from businesses	41.9%	10,567
Requests received from the public	34.2%	8,634
Requests received from organizations	11.7%	2,963
Requests received from the media	11.2%	2,835
Requests received from academics	0.9%	235

Total requests received		25,234

1)	Citizenship and Immigration Canada	31.2%	7,876
2)	National Defence	7.0%	1,768
3)	Health Canada	6.8%	1,708
4)	Canada Revenue Agency	6.6%	1,668
5)	Library and Archives Canada	3.8%	954
6)	Royal Canadian Mounted Police	3.4%	855
7)	Public Works and Government Services Canada	3.3%	831
8)	Environment Canada	2.9%	742
9)	Fisheries and Oceans Canada	2.7%	691
10)	Correctional Services Canada	2.3%	570
11)	Other departments	30.0%	7,571

Total			25,234

(including requests for which extensions were required)

It should be noted that a single request can be indicated as being exempted for multiple reasons. All such exemptions must be reported.

Section 19	Personal information	32.3%	7,877
Section 21	Operations of government	17.8%	4,339
Section 20	Third party information	15.4%	3,751
Section 16	Law enforcement and investigations	9.9%	2,418
Section 15	International affairs and defence	6.5%	1,596
Section 13	Information obtained in confidence	5.1%	1,240
Section 23	Solicitor-client privilege	4.3%	1,052
Section 24	Statutory prohibitions	3.1%	754
Section 18	Economic interests of Canada	2.5%	618
Section 14	Federal-provincial affairs	2.1%	518
Section 22	Testing procedures	0.4%	93
Section 26	Information to be published	0.4%	88
Section 17	Safety of Individuals	0.3%	62

Total			24,406

It should be noted that a single request can be indicated as being excluded for multiple reasons. All such exclusions must be reported.

Requests completed	25,367
Cost of operations	$24,167,847.21
Cost per completed request	$952.73
Fees collected	$330,350.45
Fees collected per completed request	$13.02
Fees waived	$170,595.12
Fees waived per completed request	$6.73