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These figures are based on Statistical Reports provided by 158 of the 158 federal institutions subject to the Access to Information Act.

Requests received during this reporting period	27,269
Requests brought forward from previous reporting period	5,412
Total number of requests	32,681
Requests completed	26,621
Requests carried forward to next reporting period	6,060

Please note: These totals include transfers of requests between institutions.

Requests where all information was disclosed	28.4%	7,569
Requests where information was disclosed in part	46.2%	12,311
Requests where all information was excluded	0.7%	184
Requests where all information was exempted	1.6%	435
Requests transferred to another institution	1.7%	464
Requests where information was given informally	0.7%	198
Requests which could not be processed (by reasons such as insufficient information provided by applicant, no records exist or abandonment by applicant)	20.5%	5,463

Total		26,624

Requests received from businesses	49.0%	13,360
Requests received from the public	33.4%	9,108
Requests received from organizations	7.3%	1,980
Requests received from the media	9.0%	2,451
Requests received from academics	1.4%	370

Total Requests Received		27,269

1)	Citizenship and Immigration Canada	37.8%	10,309
2)	Health Canada	6.8%	1,842
3)	Canada Revenue Agency	6.5%	1,772
4)	National Defence	4.2%	1,131
5)	Royal Canadian Mounted Police	3.4%	924
6)	Transport Canada	3.3%	901
7)	Public Works and Government Services Canada	3.1%	832
8)	Library and Archives Canada	2.7%	745
9)	Environment Canada	2.7%	728
10)	Canada Border Services Agency	2.5%	670
11)	Other Departments	27.2%	7,415

Total			27,269

(including requests for which extensions were required)

It should be noted that a single Access Request can be indicated as being exempted for multiple reasons. All such exemptions must be reported.

Section 19	Personal information	30.5%	9,098
Section 21	Operations of government	15.7%	4,682
Section 20	Third party information	13.3%	3,962
Section 16	Law enforcement and investigations	12.5%	3,729
Section 15	International affairs and defence	11.9%	3,563
Section 13	Information obtained in confidence	4.9%	1,455
Section 23	Solicitor-client privilege	4.3%	1,271
Section 24	Statutory prohibitions	2.1%	634
Section 14	Federal-provincial affairs	1.9%	593
Section 18	Economic interests of Canada	1.8%	535
Section 22	Testing procedures	0.5%	141
Section 17	Safety of Individuals	0.4%	108
Section 26	Information to be published	0.3%	81

Total			29,852

It should be noted that a single Access Request can be indicated as being excluded for multiple reasons. All such exclusions must be reported.

Requests completed	26,621
Cost of operations	$32,305,311.55
Cost per completed request	$1,213.53
Fees collected	$305,154.62
Fees collected per completed request	$11.46
Fees waived	$199,029.76
Fees waived per completed request	$7.48