Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
Acquisition Services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.
Communications Services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public - internal or external - receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.
Financial Management Services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.
Human Resources Management Services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.
Description: This bank contains voluntary disclosures by employees concerning potential conflict of interest situations, investigation reports and correspondence about potential and actual employee conflicts between the private interests or holdings of employees and their official duties.
Class of Individuals: Departmental employees.
Purpose: The purpose of this bank is to maintain information about potential and actual conflict of interest situations for employees of a government institution, to record potential conflicts of interest and to resolve actual conflicts of interest.
Consistent Uses: To support decisions on transfers, discipline and termination of employment.
Retention and Disposal Standards: Two years after potential conflict of interest no longer exists or actual conflict of interest has been resolved, after which the records are destroyed.
RDA Number: 86/001
Related Record Number: CCOHS PRN 926
TBS Registration: 000992
Bank Number: CCOHS PPE 801
Information Management Services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.
Information Technology Services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.
Legal Services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.
Management and Oversight Services involve activities undertaken for determining strategic direction, and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and/or plans.
Materiel Services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.
Real Property Services involve activities undertaken to ensure real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.
Travel and Other Administrative Services include Government of Canada (GC) travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.
The goal of this program is to provide free information on occupational health and safety to support Canadians in their efforts to improve workplace safety and health. Citizens are provided information through a free and impartial personalized service via telephone, e-mail, person-to-person, fax or mail. Alternatively they can independently access a broad range of electronic and print resources developed to support safety and health information needs of Canadians. This may include cost recovery products and services and is supported financially by contributions from various stakeholders. CCOHS collects, processes, analyzes, evaluates, creates and publishes authoritative information resources on occupational health and safety for the benefit of all working Canadians. This information is used for education and training, research, policy development, development of best practices, improvement of health and safety programs, achieving compliance, and for personal use. When the products or services provided by CCOHS are used by identifiable external recipients with benefits beyond those enjoyed by the general taxpayer, a user fee is charged. CCOHS promotes and facilitates consultation and cooperation among federal, provincial and territorial jurisdictions and participation by labour, management and other stakeholders in the establishment and maintenance of high standards and occupational health and safety initiatives for the Canadian context. The sharing of resources results in the coordinated and mutually beneficial development of unique programs, products and services. Collaborative projects are usually supported with a combination of financial and non-financial contributions to the programs by stakeholders and result in advancement of occupational health and safety initiatives.
Description: Chemical databases including RTECS, IPCS Intox, IPCS Inchem, Chemical Evaluation Search and Retrieval System, Material Safety Data Sheets, (MSDS) and its French counter part FTSS, MSDS Management System, CHEMINFO, Chemical Hazards Response Information System (CHRIS). Related records for the production, development and maintenance of the above databases. This includes agreements with suppliers of information and detailed records on the development of records.
Document Types: Chemicals, chemical hazards, chemical evaluation.
Record Number: CCOHS CHM 001
Description: This data bank contains information on individuals and businesses requesting information on CCOHS products and services. It also contains information on companies that actually purchase the information, including customer service report logs.
Document Types: Clients, support.
Record Number: CCOHS MSC 001
Description: Information relating to on-line learning, interactive and engaging courses adapted for the common learning needs for occupational health and safety. This includes information on agreements with suppliers and customers. Classroom courses includes development of presentation materials and handouts.
Document Types: Courses, e-learning, customized courses.
Record Number: CCOHS TRA 001
Description: Includes general databases for legislation, bibliographic databases, ILO Encyclopedia, OSHline, Canadiana, Fatalities, Transport of Hazardous Materials. Also includes information used in the development of records, agreements with information providers, internal reviews, quality control and other product development information.
Document Types: Databases, general health and safety, legislation, bibliographic. Related information for the production and development of the databases.
Record Number: CCOHS GSH 001
Description: Health and safety awareness programs, accident claims and investigations, employee assistance program, training, committee meetings, workplace inspections and facilities reviews
Document Types: Health and safety, accident.
Record Number: CCOHS HR 004
Description: Packages prepared to answer specific occupational health and safety related questions. These pre-approved packages are used to provide information to the general public in response to questions.
Document Types: Health and safety, information, approved packages. Access: By subject.
Record Number: CCOHS INQ 001
Description: A toll-free person-to-person service that answers questions on specific occupational health and safety matters. Records include management and administration of the program,client satisfaction, usage and call logs.
Document Types: Inquiries, health information, client satisfaction, call logs.
Record Number: CCOHS IRS 041
Description: This database contains client requests for information about specific occupational health and safety matters. Callers are not required to provide any identifying information to obtain service. The personal information collected, if provided, includes the following: individual's name, mailing address, phone number, e-mail address, description of the information required, user type government, union or employer, industry type, answer type and response delivery method.
Class of Individuals: Any individual that contacts the Canadian Centre for Occupational Health and Safety (CCOHS) for information.
Purpose: This information is used to process and respond to requests received by CCOHS. Non-identifying information is used for the purpose of statistical analysis of the program.
Consistent Uses: The client may be asked to evaluate the service/program received from CCOHS for the purpose of program evaluation and/or improving customer service. A third party company may conduct the customer satisfaction surveys on behalf of CCOHS. They are required to keep the information confidential.
Retention and Disposal Standards: The records will be kept for a period of 5 years. After 5 years without activity, the record will be destroyed.
RDA Number: 2002/006
Related Record Number: CCOHS IRS 041
TBS Registration: 005828
Bank Number: CCOHS PPU 041
Description: Information related to the delivery of library services, documentation and reference services and research tools.
Document Types: Library, references, research.
Record Number: CCOHS FIN 004
Description: Questions and Answers on occupational health and safety used to respond to routine public inquiries. Development and review of
Document Types: Chemical hazards, physical hazards, occupational diseases, biological hazards, psycho social issues, occupational safety, ergonomics, occupational health and safety administration.
Record Number: CCOHS INQ 002
Description: Information related to the management of departmental records and documents, records retention, disposal of records, off site storage and transfer to archives.
Document Types: Records Management, document classification, records retention.
Record Number: CCOHS FIN 005
Description: Administration of training and professional development activities, training plans, orientation, internal and external sources, policy and routine information relating to performance appraisals, awards, recognition and professional association memberships.
Document Types: Training, development, orientation, courses.
Record Number: CCOHS HR 005