President and Chief Executive Officer (CEO)
The President and Chief Executive Officer reports to the Board of Directors and is accountable for the sound short-term and long-term profitability and growth of Canada Post Corporation. This accountability is achieved through the development and implementation of strategies and plans to achieve financial, service, technological and human resources objectives. The President and CEO, subject to the direction of the Board, exercises general management and control over the business and affairs of the Corporation. The President and CEO provide functional leadership, guidance and administrative oversight to the corporate auditing function.

Chief Financial Officer
The Chief Financial Officer is accountable for managing the financial risks of CPC, as well as financial planning and record-keeping and financial reporting to higher management. It is also accountable for ensuring that effective business plans, resources and decision-making support processes are in place to support corporate plans and strategic objectives.

Chief Information Officer
The Chief Information Officer is accountable for the creation of a global technology and electronic services vision that enables the organization to profitably and securely provide universal and affordable postal service to all Canadians and maintains a leadership position in electronic communication services by establishing the strategic directions and financial structure for information management, information technology and service.

Chief Operating Officer
The Chief Operating Officer (COO) is accountable for the design, operation, monitoring and improvement of systems that create and deliver CPC's products and services. The COO provides leadership and direction to the Operations, Chief Information Officer, Direct Marketing, Transaction Mail, Parcels, and Enterprise Transformation groups by ensuring that effective business plans, resources and decision-making support processes are in place to support corporate plans and strategic objectives.

Communications
This function is responsible for formulating and implementing a strategic communication plan that addresses both internal and external stakeholders. It also provides the strategic communications positioning of the corporation as it evolves in an ever increasing and complex market environment, with products and services geared to changing customer needs. Provides communication services and support to the organization in the field, as well as develops and monitors national policies, programs and standards, while adhering to the strategic communication plan.

Compliance
This function is responsible for overseeing and managing compliance issues and concerns within Canada Post. It is responsible to ensure the Board of Directors, management and employees are in compliance with the legislative requirements of regulatory agencies in the specific areas of Privacy, Access to Information, Proceeds of Crime (Money Laundering) and Terrorist Financing, Human Rights, Employment Equity and Official Languages.

Customer Service
This function is responsible to support the formulation, implementation, and continuous improvement of business processes (including Order Acceptance, Order to Cash and Customer Service) to support the flawless execution of Customer Service Network requirements, consistent with corporate goals and financial objectives.

Direct Marketing
This function is responsible for establishing the vision for Canada Post Direct Marketing. It designs, develops and implements the strategy for Direct Marketing solutions and drives growth and profitability for line of business. It is also accountable for expanding the Canada Post's capability and its share of the Direct Marketing spend in Canada and for the expansion of current business by bringing new Direct Marketing solutions to market and/or converting high potential customers to the benefits of Direct Marketing.

Enterprise Sales
This function is responsible for providing leadership and direction to support the formulation and execution of national sales strategies that are consistent with enterprise customer requirements and the long-term corporate goals.

Enterprise Transportation and Continuous Improvement
This function is responsible for leading major initiatives and changes at Canada Post that integrate People, Process and Technology. This includes all assets both the physical and the electronic infrastructure.

Finance and Comptroller
This function is responsible for developing and implementing the process, policies and procedures to manage corporate financial planning and analysis, corporate accounting and financial reporting, financial evaluation and taxation. It directs the development and administration of the corporate taxation policy and strategy; and maintains effective relationships with the Central Agencies, as both agents of the shareholder and regulatory bodies.

General Business Sales
This function is responsible for supporting the formulation and execution of national sales strategies that are consistent with customer requirements and support corporate plans and strategic objectives that drive growth and profitability across all segments of the Canadian industry.

General Counsel and Corporate Secretary
This function is responsible for providing high quality, accurate and timely legal services to Canada Post Corporation, its subsidiaries and the boards of directors of each. It is responsible for ensuring effective governance of the group of companies and compliance with all legal and ethical obligations. It is also responsible for Corporate Security.

Government Relations and Policy Framework
This function is responsible for managing the relationship, and developing and negotiating the corporate positioning vis-à-vis the Central Agencies of the federal government as the regulatory arm of the shareholder and the Minister responsible for Canada Post. The goal is to monitor and influence this strategic environment towards corporate interests and positions on issues of vital importance to the future viability of the corporation.

Human Resources
This function is responsible for developing and implementing a strategic program, which assures the availability, competence and career development of high quality personnel for the organization. Also manages and directs all human resources functions including compensation/benefits, recruiting, employee relations, payroll, worker's compensation, employee health and training/education.

Marketing
This function is responsible for establishing the vision, design, and development of an integrated marketing framework and associated planning activities that drive the business objectives for Canada Post's growth and profitability. It also provides marketing expertise, concepts, tools and support to the Transaction Mail, Parcels and Direct Marketing Lines of Business, sharing accountability for profit and loss on all Canada Post products and services.

Marketing, Sales and Services
This function is responsible for providing leadership on the implementation of detailed sales plans and strategies for corporate products and services and is accountable to generate sufficient revenue to meet corporate profitability and costs requirements. It also provides a channel of communication between Head Office and the field and ensures area input is incorporated into sales planning activity. It is also responsible for developing short-term sales tactics, strategies to achieve corporate objectives for revenue, volume/share and net contribution.

Operations
This function is responsible for providing leadership and direction to the formulation and execution of the company's operational strategies by ensuring that effective decision support processes are in place and by contributing to and challenging the organization to establish and sustain strategic and corporate plans to meet shareholder and Board objectives. It also serves as champion for employee engagement and also has responsibility for workplace health and safety and labour relations.

Parcels
This function is responsible for establishing the vision, strategy, plan and design that will drive growth and profitability for the Parcels line of business. It is also responsible for developing and successfully implementing the business strategies and plans that will expand the Company's share of the Parcels market in North America.

Pension Fund and Chief Investment Officer
The Pension Fund and Chief Investment Officer are accountable for providing leadership and direction on the management of Canada Post's pension fund ensuring a reasonable return on investments.

Stakeholder Relations and Brand
This function is responsible for formulating and executing integrated strategies, plans and programs designed to ensure that all corporate communications, advertising, public relation, media, government and parliamentary relations efforts are cohesive, consistent and effective in supporting the company's mission and advancement of goals.

Strategy
This function is responsible for leading the design and development of the vision, strategic framework, and associated planning activities that drive the strategic agenda of CPC towards sustainable growth and profitability. It leads and directs vital strategic and corporate development activities. It is also responsible for the integration of line of business strategies into a rigorous framework and executable plan across all areas of the business.

Transaction Mail
This function is responsible for establishing the vision, strategy, plan and design that will drive innovation, growth and profitability of the Transaction Mail business. It is also accountable for developing and successfully implementing business strategies and plans that will preserve existing Transaction Mail business while expanding aggressively and profitably into new product and service lines.