Emergency Preparedness (CFO)
Description: Information on legislation, policy, correspondence, and contingency plans relating to local, regional, national, or international emergencies that affect Service Canada and HRSDC emergency support operations.
Note: Replaces HRSDC FAS 050 and SDC FAS 050.
Document Types: Policy, legislation, publications, and manuals concerning emergency preparedness, national emergencies (as outlined in the Emergencies Act, 1988), and administration of emergency preparedness organizations; committee reports, briefs, submissions, and plans of action on international or interdepartmental liaison and measures; regional emergency plans; specific plans (local office) for localized disasters (natural or technological); training courses and exercises.
Format: Paper.
Record Number: HRSDC CFO 251

Grants and Contribution File Reviews – The National Grants and Contributions Performance Tracking Directorate (CFO)
Description: Service Canada and HRSDC quality control mechanism to measure improvements and administration of grants and contribution programs, and support documents used by Service Canada and HRSDC senior management. Executing and reporting of file review and financial review verifications of Grants and Contributions programs.
Note: Replaces HRSDC FAS 060 and SDC FAS 060.
Document Types: Performance Tracking Directorate Annual Progress Reports, Tools and Methodologies.
Format: Microcomputer diskette, Internet, intranet, or paper.
Record Number: HRSDC CFO 252

Security (CFO)
Description: Policy guidelines and general correspondence on matters related to the Departmental Security Officer role as defined by the Treasury Board and other lead agencies in security including the Royal Canadian Mounted Police, Office of the Privacy Commissioner, Communications Security Establishment and the Canadian Security Intelligence Service. These are organized into four main business lines of corporate security, emergency planning, internal investigations and regional operations.
Note: Replaces HRSDC FAS 055 and SDC FAS 055.
Document Types: Policies and procedures on personnel, physical, communications, IT administrative security; administrative investigations; working relationships with lead agencies and Departmental Security Officers of other Departments; minutes of meetings; briefs, reports, plans.
Format: Paper, Intranet.
Record Number: HRSDC CFO 253

Corporate Secretariat (CS)

Access to Information and Privacy Directorate
Description: Includes information related to the administration of and internal procedures for the processing of formal and informal requests, in accordance with the Access to Information Act and/or the Privacy Act. These records may contain the requests made by individuals to obtain access to information under the control of the institution in accordance with the Access to Information Act and/or the Privacy Act, related replies and information related to their processing. These records may include requests for correction of personal information; informal requests; complaints, investigations and requests for judicial review; consultations received from or sent to other institutions; requests for advice received from institutional officials that raise privacy and/or access to information concerns, etc.
Document Types: These records may include material related to cases leading to a change of policy or procedure, material related to reports to Parliament on the administration of the Acts; conference material; committee information; copies of relevant legislation, and related policies, information related to the interpretation and application of these laws and policies, as well as information related to the Privacy Management Framework.
Format: Paper and electronic.
Record Number: HRSDC CS 015

Executive Committees Secretariat (CS)
Description: Facilitates coherence and integration issues across all committees and the Department, and organizes and coordinates corporate-level initiatives, including Executive Management Committee.
Note: Formerly HRSDC PAMS 030
Document Types: Agenda development and management, facilitation of integration of regular business and the Agenda for Renewal, document analysis, briefing notes, Records of Decision, and administrative arrangements.
Format: Paper and electronic, including computer disks.
Record Number: HRSDC CS 030

Ministerial and Executive Correspondence (CS)
Description: Provides advice and operational support to the Ministers and Deputy Ministers in relation to correspondence; prepares written responses, acknowledgements and regret letters; performs corporate quality control and editing of final replies; tracks and reports on correspondence volumes and trends; manages write-in campaigns and ministerial invitations; and develops ministerial guidelines.
Note: HRSDC PAMS 031.
Document Types: Analyzes and acts on incoming correspondence (paper and Internet), with control mechanisms and reporting capacity (reports and trends); researches and writes replies for the signature of the Ministers or Deputy Ministers; coordinates, develops, and distributes guidelines on ministerial and deputy ministerial correspondence and performs final corporate editing on final replies; coordinates invitation processes for the Ministers and Deputy Ministers; interfaces between political and departmental staff, the public and MPs who enquire about the status of written replies.
Format: Paper and electronic media. Information is retrievable by personal identifier, including names of individuals and file numbers, from WebCIMS. The personal information contained in the correspondence is not used for an administrative purpose.
Record Number: HRSDC CS 031

Ministerial Services Briefing Unit (CS)
Description: The focal point for managing the flow of departmental briefing material for the offices of the Ministers and Deputy Ministers, ensuring quality control and horizontal linkages on this material, which includes briefing notes and books, speaking notes, ministerial briefing material, products relating to trips and events, environmental scanning, Treasury Board submissions, regulatory affairs, and departmental guidelines and formats for the above products.
Note: Formerly HRSDC PAMS 020.
Document Types: Requests for briefings and replies from Deputy Ministers, and senior officials; Treasury Board submissions; regulatory submissions.
Format: Paper and computer disks.
Record Number: HRSDC CS 020

Parliamentary Affairs (CS)
Description: Liaison with PCO and between the Ministers, Deputy Ministers and the Department on issues related to parliamentary affairs, including question period cards and transcripts, parliamentary committees, parliamentary returns, opposition days, debates and Senate business.
Note: Formerly HRSDC PAMS 046.
Document Types: Analysis of anticipated questions in the House of Commons and recommended responses, transcripts of question period proceedings, parliamentary correspondence and replies, House motions, petitions, written questions, and document requests and replies.
Format: Paper and computer disks.
Record Number: HRSDC CS 046

Quality Control and Business Support Group (CS)
Description: Provides editing and revision services for ministerial and executive correspondence and event-related communications material; training on procedures and systems; tracking of replies; and generates a variety of strategic and operational reports.
Note: Formerly HRSDC PAMS 307
Document Types: Ministerial and executive correspondence, communications products related to ministerial events and announcements, and strategic and operational reports.
Format: Paper and electronic.
Record Number: HRSDC CS 307

Homelessness Partnering Secretariat (HPS)
Description: Information on the federal government's approach on homelessness; briefings and correspondence; procedures on the homelessness initiative; databases; policies; guidelines; briefing analysis; evaluations; project information; community plan assessments and updates.
Note: Formerly HRSDC HHB 227
Document Types: Homelessness Partnership Initiative: Designated Communities; Outreach Communities; Aboriginal Communities; Federal Horizontal Pilot Projects. Homelessness Accountability Network: Homelessness Knowledge Development Program; Homeless Individuals and Families Information System. Surplus Federal Real Property for Homelessness Initiative.
Format: Paper and electronic format.
Record Number: HRSDC HPS 227

Human Resources Services Branch (HRS)

Competency-Based Management Web Suite (HRCM)
Description: This bank contains information on the implementation of competency-based management in HRSDC.
Note: Formerly Corporate Management and Public Affairs Branch – SDC HRS 010
Document Types: National competency dictionary, competency profiles, learning plan, learning toolkit, resourcing toolkit, learning resources.
Format: Web site application, paper, diskette, computer records.
Record Number: HRSDC HRS 010

Human Resources Planning (HRS)
Description: Database containing information on the efficient management of personnel.
Note: Formerly SDC HRS 025
Document Types: Corporate policies, strategies, and discussion papers.
Format: Paper, computerized files.
Record Number: HRSDC HRS 025

Personnel Assessment (HRS)
Description: Assessment tools related to resourcing and recruitment.
Note: Formerly SDC HRS 040
Document Types: This bank contains articles, research reports, manuals, correspondence, training materials, and assessment tools related to resourcing and recruitment in HRSDC.
Format: Paper, computerized files.
Record Number: HRSDC HRS 040

Competency-Based Management Web Suite (HRS)
Description: This bank contains information on the implementation of competency-based management in Service Canada and HRSDC.
Note: Replaces HRSDC HRS 010 and SDC HRS 010.
Document Types: National competency dictionary, competency profiles, learning plan, learning toolkit, resource toolkit, learning resources.
Format: Web site application, paper, diskette, computer records.
Record Number: HRSDC HRS 286

Human Resources Planning (HRS)
Description: Database containing information on the efficient management of personnel.
Note: Replaces HRSDC HRS 025 and SDC HRS 025.
Document Types: Corporate policies, strategies, and discussion papers.
Format: Paper, computerized files.
Record Number: HRSDC HRS 287

Official Languages Complaints (HRS)
Description: Program records include the official languages complaints lodged with the Commissioner of Official Languages with reference numbers.
Note: Replaces HRSDC HRS 035 and SDC HRS 035.
Document Types: The date, time, and office location where the alleged incident occurred and any other supporting documentation pertaining to the complaint.
Format: Paper, computer files.
Record Number: HRSDC HRS 288

Personnel Assessment (HRS)
Description: Assessment tools related to resources and recruitment.
Note: Replaces HRSDC HRS 040 and SDC HRS 040.
Document Types: This bank contains articles, research reports, manuals, correspondence, training materials and assessment tools related to resource and recruitment in Service Canada and HRSDC.
Format: Paper, computerized files.
Record Number: HRSDC HRS 289

Pilot Project in Development of a Disability Management Policy (HRS)
Description: Information collected from multiple federal department employees participating in the Pilot Project in Disability Management in regards to work related disability issues. The records contain medical records, attending physician's reports and return-to-work plans for the purpose of assisting employees of the participating institutions with their workforce reintegration.
Note: Replaces SDC HRS 045.
Document Types: Workforce reintegration; return-to-work process; disability management; rehabilitation, injury; illness.
Format: Paper, computerized files.
Record Number: HRSDC HRS 290

Income Security and Social Development Branch (ISSDB)

Agreements – International Policy and Agreements (ISSDB)
Description: Social security agreements in effect and administrative arrangements related to them by country; correspondence concerning agreements in effect or under negotiation; model provisions and explanatory notes.
Document Types: Information on Canada's objectives in social security agreements; process for developing and implementing social security agreements; model provisions for agreements and administrative arrangements; provisions of specific agreements and how they affect eligibility for Canadian and foreign benefits.
Note: Replaces SDC SD 350.
Format: Paper.
Record Number: HRSDC ISSDB 160

Canada Pension Plan Policy (ISSDB)
Description: Internal memoranda, briefing notes, Memoranda to Cabinet, consultation documents, consultant reports, and studies.
Document Types: Information on the development and ongoing review of CPP Program policies.
Format: Paper.
Record Number: HRSDC ISSDB 382

Community Development and Partnerships Directorate Grant and Contribution-Funded Activities (ISSDB)
Description: Correspondence, briefings, and general information relating to the former Child Care Visions program to HRSDC's involvement with the Government of Canada's Voluntary Sector Strategy; and to the Social Development Partnerships Program, including Understanding the Early Years. Correspondence, briefings, general information, and personal information related to the Thérèse Casgrain Volunteer Award.
Document Types: Quality of child care, early childhood learning and care, voluntary sector, social inclusion, infrastructure, capacity building, and recognition. Information relating to national voluntary social services organizations, child welfare, social development, sharing best practices, community development, and award programs.
Format: Paper and magnetic tapes.
Record Number: HRSDC ISSDB 399

Federal-Provincial Arrangements (ISSDB)
Description: Correspondence and other general information relating to the Canada Assistance Plan, Strategic Initiatives, the Alcohol and Drug Treatment and Rehabilitation program, the Labour Market Agreements for Persons with Disabilities, and the Canada Health and Social Transfer; shareability of provincial and territorial program initiatives; changes and costs; accountability for annual transfer payment; and other administrative data pertaining to all above-mentioned programs; consultation and information services in the area of international adoptions.
Document Types: Grants and welfare organizations; social assistance; vocational rehabilitation of disabled persons; testing of alternative approaches in employment and training, learning and education, and income support and services; research in vocational rehabilitation; welfare services and work activity; Canada Health and Social Transfer; international adoptions.
Format: Paper and magnetic tapes.
Record Number: HRSDC ISSDB 395

Forecasting, Information and Analysis (ISSDB)
Description: Data sources include administrative program data accessed through data warehouse to populate "Power Play" data cubes; statistical information (program and external sources); studies; client surveys; demographic data (census data and other); micro-simulation modelling capacity in support of CPP and OAS policy initiatives.
Document Types: Information on CPP/OAS administrative program data used for program policy issues/programs review and monitoring/program performance measurement.
Format: On-line, magnetic tapes, and paper.
Record Number: HRSDC ISSDB 345

Labour Market Agreements (ISSDB)
Description: Policies, guidelines, and procedures, correspondence, project information, briefings, methodologies, reports, analyses, systems, project descriptions, implementation costs, statistics, and evaluations relating to the Opportunities Fund for Persons with Disabilities.
Document Types: Development of national policies, assistance, program and activity descriptions, budgets, program expenditures, implementation costs, results, data evaluations, analysis, participants, and persons with disabilities.
Format: Paper and electronic.
Record Number: HRSDC ISSDB 195

Legislation (ISSDB)
Description: Historical and background documents, briefing notes and legal opinions for CPP/OAS statutory legislation, federal/provincial and international agreements, public and private plans, social security review, CPP/QPP, income.
Document Types: Information on the review and update of legislation; review and analysis of policy; federal/provincial agreements; Charter and Federal Court challenges to CPP and OAS programs.
Format: Paper.
Record Number: HRSDC ISSDB 340

New Horizons for Seniors Program (ISSDB)
Description: Information on projects submitted for financial assistance, including name and address of applicant, project description, financial data, and departmental decisions; also, information on program administration including policy and procedures, program reporting, program tools, review committees, briefings, consultations and communications.
Document Types: Contains information on New Horizons for Seniors Program (NHSP), a program that funds community-based projects that encourages seniors to contribute to their communities through social participation and active living.
Format: Paper.
Record Number: HRSDC ISSDB 397

OAS Policy (ISSDB)
Description: Internal memoranda, briefing notes, memoranda to Cabinet, consultation documents, consultant reports and studies.
Document Types: Information on the development and ongoing review of OAS program policies.
Format: Paper.
Record Number: HRSDC ISSDB 342

Planning, Results and Risk Management (ISSDB)
Description: Planning documents, presentations, methodologies, reports, analyses, memoranda and briefings.
Document Types: Information on Corporate and Branch planning, results measurement, risk management and audit and evaluation.
Format: On-line, tape and paper.
Record Number: HRSDC ISSDB 371

Priority Initiatives (ISSDB)
Description: correspondence, presentations, briefing notes, internal memoranda, consultation documents.
Document Types: 2010 Olympics and Paralympics Winter Games, official languages, Service Canada agreements.
Record Number: HRSDC ISSDB 308

Internal Audit Services Branch (IASB)

Audits – Internal Audit (IA) (IASB)
Description: Policies, procedures and guidelines for planning and conducting audit assignments, terms of reference for audit assignments, support and reference documents used by auditors in compiling reports and final audit reports themselves.
Note: Formerly HRSDC EPP 005 and SDC PSD 005).
Document Types: IA Handbook, terms of reference for audit activities and final audit reports.
Format: Internet, Intranet, electronic or paper
Record Number: HRSDC IASB 005

Labour Program Branch (LAB)

Canada Labour Code, Part I (Industrial Relations) (LAB)
Description: Representations, revision, development, amendments and general information re Part I of the Canada Labour Code (Industrial Relations).
Document Types: Arbitration – general; cases; studies and surveys; awards. Notices of Dispute; requests for conciliation and appointments of conciliation officers; commissioners and mediators. Correspondence and general documentation on labour relations topics. Industrial labour conditions and labour relations – general; strikes and lock‑outs in sectors within the federal jurisdiction; trade unions, seniority, pensions, hours of work, wages, dismissal. Proceedings of the Task Force on Labour Relations (committee minutes, studies, briefs, Cabinet discussions, final recommendations); proceedings of various industrial inquiry commissions (minutes, submissions, reports and recommendations). Labour board and court decisions impacting on the interpretation of Part I of the Canada Labour Code.
Format: Paper.
Record Number: HRSDC LAB 040

Canada Labour Code, Part II (Occupational Health and Safety) (LAB)
Description: Representations, revision, development, amendments and general information re Part II of the Canada Labour Code (Occupational Health and Safety).
Document Types: Safety legislation, standards and regulations; revisions, developments, amendments, interpretations and jurisdictional matters; development of safety regulations; federal and provincial legislation, standards and regulations. Statistical information on work‑related injuries and on costs of proposed amendments to occupational health and safety regulations, obtained through surveys or from administrative records. The information includes a federal jurisdiction industries data base on work injuries (consisting of employers' annual work injury and employment counts a register of employers, statistical summaries appearing annually in a publication on Canadian federal jurisdiction occupational injuries), federal jurisdiction work-related fatalities (including worker information and fatal injury details); Employers' Annual Hazardous Occurrence Reports; fatality reports; grain dust medical surveillance data reporting and investigation of hazardous occurrences and work‑related injuries, and occupational health and safety matters; also complaints and enquiries by individuals and employers; hazardous occurrences – general reports of fatalities; employers' annual hazardous occurrence reports; investigations. Information on health and safety surveys (in automated form), studies on hazards to workers in various sectors, and other activities to assist in the development of improved safety of workers; inquiry commissions and boards; provincial inspection agreements; monitoring studies. Health and Safety committees as established under Part II of the Code, sections 135, 136 and 137; committee minutes; guidelines; monitoring studies.
Format: Paper and electronic.
Record Number: HRSDC LAB 240

Canada Labour Code, Part III (Labour Standards) (LAB)
Description: Representations, revision, development, amendments, and general information re Part III of the Canada Labour Code (Labour Standards) and the Fair Wages and Hours of Labour Act.
Document Types: General; rules and regulations of the Code; hours of work extension orders; interpretation coverage by industry; enquiries on the Code by industry; ministerial orders; enquiries outside the Code by province; posting of notice of the Code; studies complaints, investigations, shared‑cost program projects, and enquiries. Requests for the appointment of adjudicators to hear unjust dismissal complaints. Complaints; legal opinions; investigations; reports and prosecutions against individuals, groups and companies; inspection procedures. Hours of work – general; policy; interpretations; application and reports; averaging; regulations; modification; studies; surveys; liaison – internal and provincial committees; individual industry exemptions. Inquiry commissions generally; by subject; by industry; by section of the Code. Group and individual termination – general; interpretations; application policy; unjust dismissal – general and interpretations; redundancy and layoff program – general. Holidays – interpretations; substitution with or without collective agreement, by industry; maternity parental and compassionate care leaves, bereavement, work-related illness and injury, and sick leave – interpretations by industry; vacations with pay – interpretation, waive vacation for year of employment, approving vacation for year of employment; severance pay – general; garnishment – interpretations and policy. Requests for the appointments of referees to hear wage recovery appeals. Field officers provide advice and guidance to employers related to the implementation of pay equity in federal jurisdiction establishments subject to Part III of the Canada Labour Code.
Format: Paper.
Record Number: HRSDC LAB 180

Canadian Association of Administrators of Labour Legislation (CAALL) (LAB)
Description: Information on activities between federal, provincial and territorial governments in the labour field, organization, arrangements and other secretariat services for the Canadian Association of Administrators of Labour Legislation, conferences and related matters.
Document Types: Ministers' meetings; annual and spring meetings; meetings of the executive. Standing committees include: Strategic Labour Policy; Occupational Health and Safety; Mediation and Conciliation; Labour Standards; and International Labour Affairs.
Format: Paper.
Record Number: HRSDC LAB 120

Collective Agreements (LAB)
Description: Copies of collective agreements under federal jurisdiction covering 100 or more employees and agreements under provincial jurisdiction covering 500 or more employees.
Format: Microfiche (older agreements), paper files and electronic data base.
Record Number: HRSDC LAB 155

Collective Bargaining Settlements (LAB)
Description: Information on collective bargaining settlements including developments on negotiated wage adjustments and provisions in collective agreements.
Document Types: Collective bargaining; negotiated wage changes; provisions in collective agreements.
Format: Paper file and electronic data base.
Record Number: HRSDC LAB 160

Consolidated Employer Reports Database (LAB)
Description: Consolidation of employer reports field annually under the terms of the Employment Equity Act.
Document Types: Includes information in accordance with the Employment Equity Act on designated groups.
Format: Diskette.
Record Number: HRSDC LAB 006

Employment Equity (LAB)
Description: Information on activities related to the promotion and administration of Employment Equity including the Employment Equity Act and the Federal Contractors Program.
Document Types: General information and correspondence pertaining to employment equity; guidance, training and tools for regional HRSDC Workplace Equity Officers (WEOs); information sharing with national employer, labour, professional and designated group organizations; employment equity program promotion and communications. Correspondence related to federal employment equity programs; briefing notes; information on how to develop and implement good employment equity programs; technical training manuals for WEOs; publications for the general public and specific audiences (employers, organized labour, and designated group organizations); implementation of employment equity by contractors with 100 employees or more and who seek to provide goods and services to the federal government. Guidelines for contractors; directorate operational plans and studies; review and assessment reports; ministerial communiqués; general correspondence; merit awards in recognition of special efforts; goals and objectives of the Federal Contractors Program. Development and dissemination of data on designated groups, formatting and dissemination of availability data; design and operation of micro‑computer programs to analyze employment equity reports submitted annually by federally‑regulated employers; development of operational definitions of designated groups, technical training. General correspondence, information on research relating to the employment of target groups, data on target groups, development and maintenance of a number of repositories across Canada of employment equity reports.
Format: Paper, microfiche and electronic formats including compact disks and diskettes.
Record Number: HRSDC LAB 496

Employment Equity Statistics (LAB)
Description: Semi-annual statistical packages of representation statistics of designated groups in employers subject to the Employment Equity Act both nationally and regionally which are developed from data contained in employers' HR Systems.
Document Types: The data is primarily from the personal information bank PSE‑918 "Employment Equity Program". The statistics include information on recruitment, promotion, acting appointments and separations as well as a comparison of the representation versus the labour market availability.
Format: Paper, computer files.
Record Number: HRSDC LAB 020

Federal Contracts (LAB)
Description: Information on federal contracts for goods and services valued at $200,000 or more by department or agency to individuals and companies.
Document Types: General policy; on employment equity requirements for contractors subject to the Federal Contractors Program.
Format: Paper.
Record Number: HRSDC LAB 190

Federal Industries (LAB)
Description: Information on labour, industrial relations and collective bargaining with particular reference to the federal jurisdiction.
Document Types: Industrial relations issues and developments, collective agreement negotiations and disputes; federal industries – air and truck transport, railways, shipping and ferries, banks, Crown corporations, St. Lawrence Seaway, feed and flour mills, grain elevators, mining, pipelines, broadcasting, telephones and cable systems, and port operations.
Format: Paper.
Record Number: HRSDC LAB 030

Federal Workers' Compensation (LAB)
Description: Information on the Government Employees' Compensation Act, the Merchant Seamen Compensation Act, the Public Service Income Benefit Plan for Survivors of Employees Slain on Duty, and compensation for death and disability in accordance with the Corrections and Conditional Release Regulations Determination of coverage for federal employees, merchant seamen, the survivors of federal employees slain on duty, and the penitentiary inmates who make claims as a result of an accident or other work‑related injury.
Document Types: Terms and conditions to establish coverage and benefits; federal legislation and regulations; provincial agreements; workers' compensation boards' claim data.
Format: Paper.
Record Number: HRSDC LAB 235

Fire Protection Services (LAB)
Description: Information on fire safety in and around government of Canada property.
Document Types: Fire protection; fire emergency organization; fire orders and drills; inspections and investigations; promotion and development of fire safety; fire loss statistics and reports; false alarms; fire safety equipment standards and engineering services.
Format: Paper.
Record Number: HRSDC LAB 270

Inter-American Labour Cooperation (LAB)
Description: Information on labour legislation from Canada, Mexico, the United States, Chile, Costa Rica and various countries in the Americas, as well as, activities under the North American Agreement on Labour Cooperation (NAALC), Canada-Chile Agreement on Labour Cooperation (CCALC), Canada-Costa Rica Agreement on Labour Cooperation (CCRALC), Canada-Brazil Memorandum of Understanding on Labour Cooperation, Canada-Argentina Memorandum of Understanding on Labour Cooperation, and labour initiatives related to the Free Trade Area of the Americas/Summit of the Americas processes and the Inter-American Conference of Ministers of Labour.
Document Types: Documents pertaining to the negotiation of the above labour cooperation agreements; texts of these labour cooperation agreements; multi-year review reports, annual reports, and other reports on these labour cooperation agreements; documents on the cooperative programs under these labour cooperation agreements; documents on any public communications submitted under these labour cooperation agreements; texts of federal-provincial agreements concerning these labour cooperation agreements; general documents and correspondence pertaining to these labour cooperation agreements; texts of specific labour laws and regulations from labour cooperation partners and other countries in the Americas; academic and other research or analysis on labour issues from labour secretariats or institutions, social partner organizations, governments, non-governmental organizations, private consultants, and other sources in the Americas or world-wide; declarations, plans of action and reports from the Inter-American Conference of Ministers of Labour; documents on the International Trade and Labour Program for grants and contributions to fund technical assistance and social dialogue projects in Canada and the Americas; documents on consultations held with the Advisory Committee on International Labour Affairs; other general documents and correspondence on the subjects listed in the Description section.
Format: Paper and electronic.
Record Number: HRSDC LAB 010

International Labour Organization (ILO) (LAB)
Description: Information on the Department's international labour activities involving the International Labour Organization.
Document Types: ILO – general; constitution; staffing; press releases; financial; reports; statistics, surveys; publications. Conferences – ILO annual conferences, preparatory and specialized international conferences, regional conferences. Committees – ILO Governing Body and its committees, industrial committees, Committee of Experts on the Application of Conventions and Recommendations. Meetings – Specialized meetings of experts; tripartite, international meetings.
Format: Paper.
Record Number: HRSDC LAB 100

International Services (LAB)
Description: Information on the Department's international labour activities, including gathering of information.
Document Types: Sources of information by country, labour counsellors.
Format: Paper.
Record Number: HRSDC LAB 105

Labour Adjustment Benefit (LAB)
Description: Information on the administration of the Labour Adjustment Benefit Program.
Note: Formerly HRSDC INS 185
Document Types: Policies, procedures and correspondence pertaining to labour adjustment benefits, activity reports.
Format: Paper.
Record Number: HRSDC LAB 185

Labour Law Documentation (LAB)
Description: Information on labour bills, regulations and Acts in Canada, as well as studies and reports facilitating research on labour law issues.
Document Types: Bills; statutes, official gazettes and regulations for all jurisdictions in Canada; comparative studies on industrial relations, minimum employment standards, pay equity and occupational health and safety legislation in Canada.
Format: Electronics (as well as paper with respect to a report produced for an annual conference).
Record Number: HRSDC LAB 121

Labour‑Management Partnerships Program (LAB)
Description: Information on financial contributions which support joint labour‑management initiatives fostering more innovative, productive and cooperative workplaces.
Document Types: New industrial relations and approaches; joint labour‑management initiatives, labour‑management seminars and conferences.
Format: Paper.
Record Number: HRSDC LAB 135

Labour Union Information (LAB)
Description: Information on union membership, labour organizations, union officials.
Document Types: Union membership; addresses and telephone numbers; names of union officials.
Format: Electronic data base.
Record Number: HRSDC LAB 171

Non-smokers' Health Act (LAB)
Description: Development, revision, general information and activity reports re the Non-smokers' Health Act.
Document Types: Legislation and regulations; revisions, developments, amendments and interpretations. Reporting and investigation of complaints; enquiries made by employees, employers and/or the general public; promotional/counselling activities; enforcement.
Format: Paper and electronic.
Record Number: HRSDC LAB 041

Organization for Economic Cooperation and Development (OECD) (LAB)
Description: Information on the Organization for Economic Cooperation and Development in which the Department has a strong interest, including minutes and proceedings.
Document Types: Directorates; committees; working parties; committee of experts; seminars; conferences; commissions.
Format: Paper.
Record Number: HRSDC LAB 110

Policy Development Division (LAB)
Description: The Policy Development Division provides researches and provides information on issues relating to the evolving workplace and changing nature of work.
Document Types: Work-life balance, healthy workplaces, the changing nature of employment, non-standard work, workplace training and learning, innovative human resource management practices, employment security, the ageing of the workforce, and workplace productivity. Recent studies published include: Voices of Canadians: Seeking Work Life Balance; Addressing Work-Life Balance in Canada; Work-Related Child-Care Centres in Canada; Work, Family and Community: Key Issues and Directions for Future Research; Improving Work-Life Balance – What Are Other Countries Doing?; Work-Life Balance in Canada: A Report to Ministers Responsible for Labour in Canada; Work and Family Provisions in Canadian Collective Agreements; Challenges of an Aging Workforce: An overview of the issue; Collective Agreements and Older Workers in Canada; Retirement and pensions in Canada: a workers' perspective (Canadian Labour Congress); Work to Retirement: An Emerging Business Challenge (Conference Board of Canada); Work-Retirement Transitions: A Synthesis Report (The Graham Lowe Group); The Aging Workforce and its Transitions to Retirement (Rafael Gomez and Morley Gunderson) and Assessing the Costs of Work Stress and Fairness at Work, Federal Labour Standards for the 21st Century (Part III Review Report). A dedicated website on work-life balance targeting employers and human resources professionals. A first section allows employers, unions, managers and human resources practitioners to access the latest information and examples of best practices that enhance work-life balance for their employees. A second section highlights the issues of an aging workforce.
Format: Paper, electronic and online.
Record Number: HRSDC LAB 015

Preventive Mediation (LAB)
Description: Information on preventive mediation assignments of Branch staff to assist parties in resolving problems during closed period of their collective agreements.
Document Types: Preventive mediation cases.
Format: Paper.
Record Number: HRSDC LAB 075

Strategic Policy, Analysis and Workplace Information Directorate (SPAWID) (LAB)
Description: Information gathering and dissemination on activities to encourage and facilitate access to the public information required by those involved in the collective bargaining process.
Document Types: Liaison and cooperation with federal and provincial departments and agencies, management organizations and associations, labour unions, universities, and regional and international offices.
Format: Paper.
Record Number: HRSDC LAB 145

United Nations (UN) (LAB)
Description: Information on labour activities at the United Nations.
Document Types: Financial, press releases; UN development programs; UN Economic and Social Council – commissions, specialized agencies, technical assistance board.
Format: Paper.
Record Number: HRSDC LAB 115

Wages (LAB)
Description: Information on minimum wages on deferments, equal wages and payment of wages.
Document Types: Minimum wages – general, interpretations by industry, paid on a basis other than time; reduced wages for the trainees; statement of wage exemptions; deferments – general; equal wages – general interpretation by industry; payment of wages – general and interpretations.
Format: Paper.
Record Number: HRSDC LAB 225

Work Stoppages (LAB)
Description: Data on strikes and lock‑outs, for both federal and provincial jurisdictions.
Note: Formerly Strikes and Lockouts
Document Types: Strikes and lock‑outs.
Format: Database and paper.
Record Number: HRSDC LAB 170

Learning Branch

Canada Education Savings Program (NDP)
Description: Information on savings by Canadians for their children's post-secondary education and related social, cultural and economic factors; correspondence, reports, studies, policies, procedures, briefings, project plans and statistical information relating to contributions to education savings plans registered by the Canada Revenue Agency, and information on the Canada Education Savings Grant (CESG), the Canada Learning Bond (CLB) and the Alberta Centennial Education Savings Grant (Alberta Grant) amounts paid to eligible beneficiaries.
Document Types: Contributions made to Registered Education Savings Plans (RESPs) and the CESG, CLB and Alberta Grant paid into RESPs; interaction with financial institutions which provide savings instruments to Canadians; and educational institutions.
Format: Paper and electronic with backup copies on magnetic tapes.
Record Number: HRSDC NDP 005

Canada Student Loans Program (NDP)
Description: Legislation, policies, procedures, studies, statistics, publications and other general information/correspondence.
Document Types: Information on the operations of the Canada Student Loans (CSL), including CSL investigations, eligibility requirements for participating provinces; Canada Study Grants for high-need part-time students, for students with dependants, for female doctoral students; and for students with permanent disabilities; eligibility requirements; student debt management strategies and programs.
Format: Paper, compact disk and magnetic tapes.
Record Number: HRSDC NDP 042

Claims, Defaulted loans and Collection of Defaulted loans (NDP)
Description: Contains information on student loans due to be repaid because students have finished their studies and the loans have returned to the Government of Canada for collection.
Document Types: Student loans.
Format: Online.
Record Number: HRSDC NDP 021

CLAIMS Transactions (CLMTRANS) (NDP)
Description: Contains information on transactions to create, change and/or remove info on a student loan from the CLAIMS database.
Document Types: Transactions in the CLAIMS system.
Format: Online.
Record Number: HRSDC NDP 022

International Academic Mobility Initiative (NDP)
Description: Information about student mobility and multilateral partnerships with post-secondary institutions.
Document Types: Contributions, information about international consortia with representation from Canadian and foreign institutions.
Format: Paper, electronic format and online information.
Record Number: HRSDC NDP 340

Learning Initiatives Programs (NDP)
Description: Information in the area of federal government's support for lifelong learning.
Document Types: Contributions, research on innovations in learning policies, and prior learning assessment and recognition.
Format: Paper, electronic format and online information.
Record Number: HRSDC NDP 341

National Literacy Secretariat (NDP)
Description: Information relating to literacy in Canada and the social, cultural and economic factors underlying it. To promote literacy as an essential component of a learning society and to make Canada's social, economic and political life more accessible to people with weak literacy skills.
Document Types: Grant and contributions; policy analysis; promotion and liaison; research projects; information about best practices and innovative learning opportunities; partnerships: voluntary organizations community groups, business, labour, educational institutions and governments voluntary sector and non-governmental organizations, business and labour, educational institutions, provinces and territories and other government departments.
Format: Paper and electronic format.
Record Number: HRSDC NDP 090

Office of Learning Technologies (OLT) (NDP)
Description: Information in the area of learning technologies to promote their effective use; to support assessment, research and testing; and to increase the availability and sharing of knowledge and quality information about learning technologies.
Document Types: Contributions, research projects and studies on selected priority areas; pilot projects; studies on the changing needs of adult learners and of HRSDC target groups; information about best practices and innovative learning opportunities, distance education, lifelong learning, and about national and international commissions, committees, conferences, UNESCO and OECD as they relate to the use of technologies for learning.
Format: Paper and electronic format.
Record Number: HRSDC NDP 467

Receipts (NDP)
Description: Contains information on the payments made by students in repayment of loans provided by the federal government.
Document Types: Payment of student loans.
Format: Online.
Record Number: HRSDC NDP 023

Set Off (NDP)
Description: Contains the Social Insurance Numbers (SIN) of students whose loans are still outstanding and which Canada Revenue Agency will collect by retaining income tax refund due to the individual.
Document Types: Student loans to be reimbursed from income tax payable to the student.
Format: Online.
Record Number: HRSDC NDP 024

Policy Research Initiative Branch (PRI)
Description: Information relating to research in Canada, including social research.
Note: Formerly PCO OPS 215.
Document Types: Research.
Access: Files are arranged by subject.
Format: Paper.
Record Number: HRSDC PRI 309

Public Affairs and Stakeholder Relations Branch (PASRB)

Executive Management Shared Services (PASRB)
Description: Provides office automation services and produces statistical reports related to the tracking and control of ministerial correspondence, and user and system documentation on the various computer systems developed and maintained by EMSS.
Note: Formerly Executive Management Information Services (EMIS)-HRSDC SEC 032 and SDC CMPA 032.
Document Types: Volume of correspondence, production, and average turn-around times; design specifications and instructions for use of the Management of Executive Information System and other custom-designed office automation systems used by the clients of EMSS; inventories of software and hardware holding of EMSS and its clients and of requisitions in progress.
Format: Paper and electronic media.
Record Number: HRSDC PASRB 032

Information about HRSDC Programs and Policies (PAMS)
Description: Information on HRSDC's programs, policies and services.
Note: Formerly HRSDC PAF 615 and SDC CMPA 615).
Document Types: Income security and international affairs.
Format: 90% paper, 5% electronic, and 5% video.
Record Number: HRSDC PASRB 615

Ministerial and Executive Correspondence, Events and Appointments (PASRB)

Ministerial Events (PASRB)
Description: Manages and coordinates the provision of strategic advice and logistics services for ministerial events.
Document Types: Prepares communications products such as option notes, scenario notes, media advisories and captions for public events and announcements. Prepares post-mortem reports and develops recommendations for improvement. Manages and coordinates the development of the ministerial communications calendar. Develops and maintains a procedures guide shared with the Branch.
Format: Paper and electronic.
Record Number: HRSDC PASRB 306

Surveys (PASRB)
Description: Surveys on public attitudes toward HRSDC policies, programs, and services.
Note: Formerly SDC CMPA 616
Document Types: Survey data and related analyses, which may also be used to develop communications strategies.
Format: Paper. Some documents may be available in electronic format.
Record Number: HRSDC PASRB 616

Skills and Employment Branch (SEB)
Description: Directives, policies, guidelines, correspondence, briefings, reports and analysis of labour market transitions and income support measures to help Canadians obtain the skills needed to fully participate in the labour market.
Document Types: Program policy and design for active and passive employment measures (according to Part I and II of the Employment Insurance Act and the Consolidated Revenue Fund), labour market strategies, current and future federal-provincial/territorial frameworks, labour market agreements, including program and policy design targeting unemployed and under-employed Canadians, as well as segments of the population overcoming barriers to employment.
Format: Paper and electronic.
Record Number: HRSDC EPPD 005

Aboriginal Affairs Directorate (SEB)

Aboriginal Human Resources Development Strategy (SEB)
Description: Directives, policies, guidelines, correspondence, briefings, research, reports and analysis of labour market transition and income support measures to help Aboriginal Canadians; find, prepare for, maintain employment and increase the supply of quality child care services in First Nations and Inuit communities.
Document Types: Program policy and design for active and passive employment measures (according to Part II of the Employment Insurance Act and the Consolidated Revenue Fund) for the Aboriginal Human Resources Development Agreements, First Nations/Inuit Child Care Initiative (FNCCI), Aboriginal horizontal policy, Cree Regional Authority, Kativik Regional Government agreement, National Accords; labour market strategies, current and future federal-provincial/territorial partnerships, labour market agreements, mediation/litigation, program evaluations and audits, meeting records, research, and program results.
Format: Paper and electronic.
Record Number: HRSDC SEB 301

Aboriginal Skills and Employment Partnerships (SEB)
Description: Development of national policies, strategies and guidelines in relation to the Aboriginal Skills and Employment Partnership (ASEP) Program.
Document Types: Program policy, design and delivery for active employment measures (according to the Consolidated Revenue Fund) for the Voisey's Bay Initiative and Aboriginal Skills and Employment Partnerships (ASEP); Aboriginal Human Resource Development Sector Council, labour market strategies, current and future federal-provincial/territorial partnerships, labour market agreements, program evaluations and reviews, meeting records, project assessment and monitoring, Grants and Contributions files, program results, participants, employers, industry, occupations, budgets, and contracts.
Format: Paper and electronic.
Record Number: HRSDC SEB 302

Active Employment Measures Directorate (SEB)

Youth Employment Strategy (SEB)
Description: Information briefings and correspondence, policies and procedures, on employment programs to meet the needs of youth.
Note: Formerly HRSDC EMP 460
Document Types: Development of national policies, strategies and directives related to the employment of youth, program information e.g. Skills Link, Career Focus, Summer Work Experience and Youth Awareness.
Format: Paper.
Record Number: HRSDC SEB 460

Actuary and Geomatic Services (SEB)

Actuarial Services (SEB)
Description: Policy, legislation and actuarial criteria for determining financial parameters and analyzing the experience under the Insurance and Government Annuities Programs.
Note: Formerly HRSDC INS 160
Document Types: Actuarial Services policy and correspondence, operations of the Annuities Program, budgets, expenses and administration, contributions, premium deductions and benefits, cost estimates and premium revenue estimates, assessment and development of amendment proposals to the Insurance Program, statistical reports and labour force data, interface of Insurance program with guaranteed income proposals, Society of Actuaries, miscellaneous working files, public relations and special briefings, supplementary survey from Statistics Canada, Supplemental Unemployment Benefit plans, Wage Loss Registration plans, program evaluation.
Format: Paper.
Record Number: HRSDC SEB 160

Civil Service Insurance
Description: Records of holders of life insurance policies issued under the Civil Service Insurance Act. Issuance of new policies was discontinued with the introduction of the Supplementary Death Benefit Plan in 1954.
Note: Formerly HRSDC INS 030.
Document Types: Policies in force, death claims, surrenders, and premium records.
Format: Paper, details of terminated policies on microfilm by policy number.
Record Number: HRSDC SEB 030

Geomatic Services (SEB)
Description: Maps, databases, geographic concepts, geographic analysis, regional delineations, research, statistical and socio-economic data used to support the development and evaluation of policies.
Document Types: EI economic regions, Service Canada Centre office boundaries, federal electoral districts, census geographic boundaries, postal codes, Service Canada points of service, Statistics Canada CMA and CA delineation, census handbooks and dictionaries and maps.
Format: Paper, electronic.
Record Number: HRSDC SEB 303

Government Annuities
Description: Information on the administration of Canadian government annuities contracts and systems supporting administration of the Canadian Government Annuities program.
Note: Formerly HRSDC INS 545
Document Types: Correspondence on legislative and regulatory proposals, operational procedures, status reports, produces payments T-4 slips for annuity contracts in payment, related financial, actuarial and administrative reports; data bank for contracts not yet in payment – includes premium collection, related reports and micrographic listings, statistical and studies on the program.
Format: Paper and magnetic tapes.
Record Number: HRSDC SEB 545

Employment Insurance Policy Directorate (SEB)

Employment Insurance (SEB)
Description: Analysis, policy development, development of regulations and legislation related to the Employment Insurance Program.
Note: Formerly HRSDC INS 170, HRSDC EPPD 695, HRSDC EPPD 690, HRSDC EPPD 165.
Document Types: Information on: analyses of the impacts and effectiveness of the employment insurance program; program policy development; micro-simulation modeling results; pilot projects that test the labour market impacts of proposed amendments to program policy or legislation; analyses of stakeholder positions; amendments to Employment Insurance regulations and legislation.
Format: Paper and electronic.
Record Number: HRSDC SEB 170

Official Language Minority Communities Policy (SEB)
Description: Information and guidance, briefings and correspondence, policies and procedures, coordination, representation, consultation, evaluation and participation to interdepartmental networks and committees to support the development of Official Language Minority Communities (OLMC) within the context of the Enabling Fund program and HRSDC's mandate and in accordance with the Official Languages Act (OLA).
Document Types: Development of policies, strategies and guidelines for the Enabling Fund program to promote economic and human resource development in OLMCs. Coordination of the work of Government of Canada members of the National Committee for Economic Development and Employability (Francophone community) and the National Human Resources Development Committee for the English Linguistic Minority; support to the program evaluation of the Enabling Fund; contribute to HRSDC's implementation of section 41, Part VII of the Official Languages Act (OLA) and its obligations (e.g. S-3); contribute to broader Government of Canada strategies on Official Languages. Participate in the CIC Steering Committee on the Integration of Francophone immigrants into OLMCs.
Format: Paper and electronic.
Record Number: HRSDC SEB 304

EI Clients, Older Workers and Persons with Disabilities Division (SEB)
Description: Policies, guidelines, correspondence, Treasury Board submissions, briefings, reports and analysis concerning labour market interventions to help Canadians obtain the skills and experience needed to fully participate in the labour market.
Document Types: Program policy and design for active employment measures under Part II of the Employment Insurance Act and the Consolidated Revenue Fund, including program and policy design targeting unemployed Canadians; employed persons facing a loss of employment; and employers, associations and communities in human resource planning and/or adjustment situations. Administration of the federal-provincial/territorial Labour Market Agreements for Persons with Disabilities and administration of the Targeted Initiative for Older Workers federal-provincial/ territorial agreements.
Format: Paper and electronic.
Record Number: HRSDC SEB 305

Premium Reduction Program (SEB)
Description: Information on policies and procedures pertaining to premium reduction and on the granting and control of employment insurance premium reduction for employers with qualified salary replacement plans.
Note: Formerly HRSDC INS 205
Document Types: Legislative and regulatory proposals, policy statements, appeals, development of an approach to auditing employers, granting of employment insurance premium reductions to employers, operational procedures, employer applications, documentation, enquiries, complaints, etc.
Format: Paper, electronic historical data, and computer disks.
Record Number: HRSDC SEB 205

Premium Reduction System (SEB)
Description: Listing of employers by Responsibility Centre (RC) account number, giving the reduced rate and brief summary of plans.
Note: Formerly HRSDC INS 012
Document Types: Premium Reduction Program
Format: Server Database.
Record Number: HRSDC SEB 012

Occupational and Career Information (SEB)
Description: Sectoral human resource profiles.
Note: Formerly HRSDC WAS 455.
Document Types: Analysis of information concerning occupations, trades, crafts and professions, sectoral labour market coverage, sectoral contribution to GDP. Preparation and distribution of publications such as the Occupational Analysis Series on apprenticeable trades; Essential Skills profiles for employment systems; sectoral human resource studies and profiles; sectoral career information. Policies, information, contribution agreements and correspondence relating to labour market and skills development.
Format: Paper and electronic format.
Record Number: HRSDC SEB 455

Temporary Foreign Worker Directorate

Temporary Foreign Worker Program (SEB)
Description: Policies, information, agreements and correspondence relating to employment of temporary foreign workers.
Note: Formerly HRSDC WAS 385.
Document Types: Employer recruitment of temporary foreign workers; recruitment and utilization of temporary foreign workers in specific occupational and industrial groups; employer's name and address; and demographic area.
Format: Paper and electronic format.
Record Number: HRSDC SEB 385

Strategic Policy and Research Branch

Children and Families (SPRB)

Economic Security Policy Directorate (SPRB)
Description: Descriptive and quantitative information on federal/provincial/territorial/ international programs in the income security/social welfare sector. Micro-simulation modelling of social security programs.
Note: Formerly SDC PSD 091.
Document Types: Income security benefits; social services; social security statistics, programs, and services for children and persons with disabilities.
Format: Paper, electronic storage.
Record Number: HRSDC SPRB 091

Social Policy (SPRB)
Description: Information on social policy concerns on issues related to persons with disabilities, seniors, and families with children, and on analyses of proposed initiatives in the socio-economic field.
Note: Formerly SDC PSD 076.
Document Types: Social services, social environment, population aging, seniors, care giving, persons with disabilities, children, victims of family violence, gender-based analysis, families, income security, pensions, cities, Canadian Human Rights Act, modernizing benefits, poverty, social inclusion, homelessness, tax policy analysis.
Format: Paper and electronic
Record Number: HRSDC SPRB 076

Data Development (SPRB)
Description: Information on projects associated with developing and maintaining HRSDC program data sources for the purposes of evaluation and research.
Note: Formerly HRSDC SPP 650 and shared with Strategic Policy Branch.
Document Types: Studies and projects on the development and maintenance of existing data systems for research and analysis purposes.
Format: Paper, electronic.
Record Number: HRSDC SPRB 650

Evaluation Services (SPRB)
Description: Information on the efficiency and effectiveness of specific demonstration programs/projects and HRSDC programs.
Note: Formerly HRSDC SPP 689 and SDC PSD 689.
Document Types: Studies and projects on the assessment of specific ventures designed and assessment of overall effectiveness of HRSDC programs.
Format: Paper and electronic.
Record Number: HRSDC SPRB 689

Research and Development (SPRB)
Description: Conducts risk management assessments of various programs and program delivery services to research, identify and develop risk mitigation strategies and/or control programs.
Note: Formerly HRSDC ICD 030.
Document Types: Correspondence, reports, and pilot evaluations of various risk management/ mitigations studies, pilots and developed control programs, publication of investigations and control reports, document on elaborate measure of control for the SIN.
Format: Paper, disk, computer files.
Record Number: HRSDC SP 030

Knowledge and Data Management (SPRB)
Description: Knowledge management; knowledge partnerships; dissemination and exchange; reporting on human resource and social development indicators; data development and survey management.
Note: Formerly HRSDC SAAE 630
Document Types: Departmental medium-term knowledge management strategy for knowledge exchange and engagement. Other discussion documents and briefing materials about the knowledge management strategy designed to strengthen the Department as a knowledge organization. Documents related to survey management and data initiatives in support of research and analysis, and leading to the development of a data plan. Briefing materials, reports, website and information products on human resource and social development indicators. Information documenting knowledge activities that involve key partner organizations. Other knowledge synthesis and dissemination products (e.g., newsletters).
Format: Paper, electronic.
Record Number: HRSDC SPRB 630

Evaluation (SPRB)
Description: Evaluation activities at the strategic level to support strategic policy development analysis, and to assess the socio‑economic impacts of government's large expenditure programs in terms of achievement of broad government policy objectives and coherence in terms of interaction with other programs and policies.
Note: Formerly HRSDC SPP 657.
Document Types: Evaluation at the strategic level, including efficiency and effectiveness considerations of government's large expenditure programs.
Format: Paper and electronic storage.
Record Number: HRSDC SPRB 657

Policy Research Directorate (SPRB)
Description: Policy research using a combination of in-house resources, contracts and research networks; planning and implementation of research strategies related to policy priorities for social development, labour market and skills related issues; management of the Canadian Occupational Projection System (COPS) skills and occupational forecasting activities and development and use of computable general equilibrium models for policy analysis; dissemination of research findings to inform policy and program development.
Note: Formerly HRSDC SPP 635 (COPS). Formerly Applied Research – HRSDC SPP 630 and SDC PSD 630 (shared with the Strategic Analysis, Audit and Evaluation Branch).
Document Types: Policy research on social development (including persons with disabilities, child and youth development, families, social and economic inclusion, communities, seniors and retirement, well-being and participation over the life course), labour market (including human capital and productivity, labour market adjustment and mobility, factors affecting job growth), and skills (including barriers to workplace learning, returns to skills development, skills retention and use) issues, much of which is undertaken on behalf of and in consultation with departmental colleagues. Management of internal research networks and planning processes. Management of academic research networks dealing with issues of the labour market and skills, the economic dimensions of an aging population, immigrant and refugee seniors, longitudinal and life-course analysis, social policy, families, and child development. Development of the Canadian Occupational Projections System (COPS) to provide national-level medium-term projections of both new labour supply and new labour demand by broad skill level and by detailed occupation. By comparing prospective changes in both the demand and supply sides of the labour market, COPS allows for identifying occupations where potential labour market imbalances (labour shortage or labour surplus) can develop. The COPS projections form the basis of key LMI products such as "Job Futures". Management of a demonstration project to test enriched early childhood development in minority Francophone communities. Development and conduct of simulations with Computable General Equilibrium Models to assess the employment and other economic effects of potential changes in factors affecting the labour market and skills formation, including demographics, technological progress, and public policies.
Format: Paper, electronic.
Record Number: HRSDC SPRB 630

Corporate Planning and Accountability (SPRB)
Description: Development of Corporate records such as the Environmental Scan, the Report on Plans and Priorities, the Departmental Performance Report, Business plans, the Management Accountability Framework, the DM/Clerk Accord, Corporate Risk Profile, Sustainable Development Strategy, the Action Plan for the Implementation of Section 41 Part VII of the Official Languages Act, and the Report on Results for the Implementation for Section 41 of the Official Languages Act.
Note: Formerly HRSDC EPP 034.
Document Types: Information on the Department's mission, mandate, operating environment, including its strategic objectives.
Format: Paper and electronic, including CD ROM.
Record Number: HRSDC SPRB 034

Federal‑Provincial Relations (SPRB)
Description: Information, briefings, policy and analysis of legislation and programs administered by HRSDC; policy, guidelines and strategies on federal‑provincial relations and coordination.
Note: Formerly HRSDC SPP 035.
Document Types: Analysis of federal‑provincial relations and strategies; negotiation of bilateral and multilateral agreements on legislated and policy-related issues and programs; agenda, minutes of proceedings and record of decisions of multilateral meetings of federal-provincial-territorial fora; analysis of reports and briefs from parliamentary committees, task forces, other levels of government, non-government organizations on issues related to HRSDC 's mandate or that of other federal departments; analysis of federal‑provincial repercussions of Cabinet documents and proposed agreements on a variety of social and economic issues; background analysis and briefings on domestic issues and relations.
Format: Paper and electronic files.
Record Number: HRSDC SPRB 035

International Affairs (SPRB)
Description: Information on projects and department's involvement in the activities of the Organisation for Economic Cooperation and Development (OECD), mainly those of the Employment, Labour and Social Affairs Committee and the Education Policy Committee, in the activities of other international organizations such as the G8, United Nations European Union, Belmont, Six Countries, Asia-Pacific Economic Cooperation (APEC), Organisation of American States (OAS), as well as bilateral meetings.
Note: Formerly HRSDC SPP 660.
Document Types: Studies and projects addressing the analysis of papers, the preparation of briefing material and reports for various international meetings such as the G8, OECD, United Nations, APEC, etc., and bilateral meetings with like-minded countries.
Access: By country and by organization.
Format: Paper and electronic files.
Record Number: HRSDC SPRB 660

Learning, Employment and Labour Policy (SPRB)
Description: Information concerning federal learning and labour market policies.
Note: Formerly HRSDC SPP 705
Document Types: Studies related to the development of learning, employment and labour market policies; also information related to national and international labour mobility.
Format: Paper.
Record Number: HRSDC SPRB 705

Service Canada

Citizen Service Branch (CSB)

Additional Labour Market Initiatives (CSB)
Description: Directives, operational policies, coordination, correspondence, project information, briefings, methodologies, reports, analyses, systems, project descriptions, implementation costs, statistics and evaluations relating to Work-Sharing, and the Apprenticeship Incentive Grant.
Document Types: Development of directives and operational policies, assistance, program and activity descriptions, budgets, program expenditures, implementation costs, results, data evaluations, analysis, participants, employers, apprentices, industries, occupations.
Record Number: HRSDC CCSB 007

Employment Services (CSB)
Description: The services support clients in their job search and career planning by providing information related to jobs, work, learning, education, occupations, careers, labour market information and work place issues. Data sources include National Occupational Classification (NOC), Participant Follow-up Surveys, Job Alert and Resume Builder. Targeted Assistance to EI recipients, and Workers Who Have Lost Their Job service offering.
Document Types: Federal Government Employment Initiative.
Record Number: HRSDC CCSB 004

Interdepartmental Partnerships (CSB)
Description: Information on the negotiation and development of partnerships between Service Canada and other federal departments/agencies. The focus of these partnerships is to develop/sustain agreement on the delivery of GoC programs to Canadians by Service Canada on behalf of other departments/agencies and ensure that both performance and integrity requirements are enshrined in new business assessment.
Document Types: Interdepartmental Partnerships in the form of Memoranda of Understanding (including the existing SC-HRSDC agreement), Internal Letters of Agreement, Letters of Understanding, and Treasury Board Submissions; Service Offering descriptions, proposal budgets and briefing notes in cooperation with internal partners; and Service Canada federal partnership strategy.
Record Number: HRSDC PPCA 232

Job Bank / Job Match Services (CSB)
Description: Provides data on jobs available, employers, job seekers, referrals to employment, and related data.
Document Types: Federal government employment initiative.
Record Number: HRSDC CCSB 005

Office for Client Satisfaction (CSB)
Description: Client information and supporting documentation pertaining to the feedback related to programs and services delivered by Service Canada, including but not limited to: Employment Insurance; Canada Pension Plan; Old Age Security; Guaranteed Income Supplement; Passports; and Pleasure Craft Licensing.
Document Types: Policies, procedures, briefing material and correspondence on the Office for Client Satisfaction.
Record Number: HRSDC OCS 141

Official Language Services for Citizens and Communities (CSB)
Description: Directives, operational policies, coordination tools, correspondence, briefing materials, methodologies, reports, information analysis, system updates, legal interpretation and advice, and statistics in support of Official Languages obligations and considerations (Service to the public – Part IV of OLA and Official Language Minority Communities – Part VII of OLA).
Document Types: Directives, procedures and operational policies, data evaluations and analysis, briefing and correspondence, segment strategy, research, and input to reports to Parliament through central agencies.
Record Number: HRSDC CCSB 002

Service Offerings for All Canadians (CSB)
Description: Passport Receiving Agent Service Offering, ecoAuto Rebate program, Pleasure Craft Licenses, SIN Rapid Access, MyService Canada Account, Western Hemisphere Travel Initiative.
Document Types: Directives, operational policies, correspondence, briefings, methodologies, service strategy, client profile, costs, budget and program expenditures, reports, analysis, research, evaluations, client surveys, governance structure, Advisory Groups and project information relating to the types of service offerings delivered on behalf of Service Canada that are of interest to all Canadians.
Record Number: HRSDC CCSB 009

Service Offerings for Specific Client Groups (CSB)
Description: Strategies, framework and related tools for seniors, all Canadians, people with disabilities (such as CPP Disability simplification, People with Disabilities BC Demonstration Project).
Document Types: Client service strategy and framework, methodologies, client profile, directives, operational service policies, correspondence, briefings, service delivery costs, reports, analysis, research, evaluations, client surveys, governance structure, Advisory Groups and all other project related information in support of the development of client segment strategies and corresponding types of service offerings delivered on behalf of Service Canada that are of interest to specific client groups.
Record Number: HRSDC CCSB 010

Corporate Secretariat (CS)

Corporate Affairs and Ministerial Services (CAMS) (CS)
Description: Primary interface between all branches and regions of Service Canada, the Deputy Head's Office, Human Resources and Social Development and the Minister's Office on issues related to briefing, Cabinet and Parliamentary Affairs including Cabinet documents, briefing notes/books, and speaking notes; Question Period cards and transcripts; Parliamentary activities, Parliamentary Returns, written questions, petitions, motions and requests for documents; departmental briefings and upcoming events report; guidelines for drafting briefing notes, QP cards.
Document Types: Analysis of Cabinet documents, anticipated questions in the House of Commons and recommended responses, transcripts of Question Period proceedings, Parliamentary Correspondence and replies, House Motions, petitions and document requests and replies; requests for briefings and replies; information on upcoming events involving the Minister, Deputy Head, HRSDC and senior officials.
Record Number: HRSDC CS 001

Corporate Governance (CS)
Description: Management of Service Canada's (SC) governance. Responsible for the design and implementation of the corporate committee structure including the preparation and/or distribution of committee meetings, agendas, meetings documents such as decks, Committee Recommendations (CR's), calendars, Integrated Forward Agenda (IFA) and a repository document. Responsible for ensuring that all committees fulfill their mandates by creating committees Terms of Reference (ToR).
Document Types: Agendas for each committee meeting, Service Canada deck templates, CRs (summary of recommendation and follow-ups) for each committee meeting, weekly calendar for upcoming committee meetings, IFA to track future agenda items for all committees and repository document tracking recommendations made by all committees. ToR's describing the mandate, meeting frequency, membership and responsibilities for all committees.
Record Number: HRSDC CS 002

Ministerial Correspondence and Corporate Services (CS)
Description: Provides timely, accurate and high quality responses to correspondence and telephone enquiries addressed to the Minister and the Deputy Head relating to Service Canada issues. It ensures that correspondence complies with the Service Canada guidelines and established service standards and it provides tracking and reporting services on ministerial correspondence to branches and senior management. Its areas of services are processing, reporting, and providing advice and liaison. These services are delivered through three team: Correspondence Analysis and Quality Control, Writing Services and Tracking and Reporting.
Document Types: Incoming correspondence addressed to the Minister and Deputy Head (paper and internet) and replies; reports and analysis; guidelines and procedures.
Record Number: HRSDC CS 003

Integrity Services Branch (ISB)

Control Indicator System (ISB)
Description: This system is a tool used to analyze and detect fraudulent EI claims. The system extracts data from internal and external sources. It selects sorts and manipulates these large data files.
Document Types: Data sources include Records of Employment, EI claims information, Social Insurance Registry data, T4 Supplementary, taxpayer information on self-employed persons and T4e information.
Record Number: HRSDC ISB 052

Integrity Operations Business Transformation (IO-ISB)
Description: Responsible for planning the evolution of the Integrity Operations Directorate. This is done by comparing where we presently are and what we have and estimating what our future needs will be.
Document Types: Accommodation Plan, Resource Determination Model, Integrity Standardization, Old Age Security/Canada Pension Plan Integration, Standardized Job Descriptions, Future Service Offerings.
Record Number: HRSDC ISB 053

Integrity Operations Control and Detection (IO-ISB)
Description: Information on all automated control programs supporting the administration of EI benefits programs.
Document Types: Correspondence and communication with all stakeholders; publicity and evaluation of automated control programs.
Record Number: HRSDC ISB 051

Integrity Operations Investigations (IO-ISB)
Description: Information on guidelines, procedures, policies, strategies, operational reports, projects, advice and guidance on the various types of investigations, programs and initiatives related to the activities of Integrity staff across the country.
Document Types: Correspondence and documents as described above on types of investigations (including formal, employer, selective, auxiliary); authorities of investigators; liaison with law enforcement agencies and other government departments (e.g., Canada Revenue Agency); prosecutions; major investigations activities; underground economy; legal issues.
Record Number: HRSDC ISB 054

Integrity Operations Program Data Reporting (IO-ISB)
Description: Information on overall planning; information on Integrity performance; accessing from various existing databases to perform analyses and evaluations of current and planned Integrity policies and programs.
Document Types: Consultation on goals and objectives; operational planning; project outlines, general matters dealing with control of abuse and fraud; prosecutions and fines as well as statistics on penalties. Statistics, graphics, reports on performance.
Record Number: HRSDC ISB 055

Integrity Operations Program Development (IO-ISB)
Description: Information on the design, development, analysis, and implementation of national integrity programs supporting the administration of the Canada Pension Plan (CPP), the Old Age Security (OAS) and the Employment Insurance (EI) benefits programs.
Document Types: Outlines, statistics, analyses, assessments and reports relating to the national integrity programs.
Record Number: HRSDC ISB 061

Integrity Operations Social Insurance Number (SIN) Investigation Services (IO-ISB)
Description: Information on guidelines and strategies for developing control programs and for conducting SIN investigations.
Document Types: Guidelines, procedures, correspondence on SIN investigations; liaison with law enforcement agencies; operational reports; research projects; functional guidance on SIN investigations; guidelines, and procedures for SIN prosecutions.
Record Number: HRSDC ISB 059

Registration and Authentication Services (ISB)
Description: Information on the progressive development, implementation and operationalization of Registration and Authentication processes, business requirements, policies, procedures, and IT Solutions supporting access to service offerings hosted by Service Canada that require validation of a client's identity. Specialized research into global best practices dealing with concepts and solutions for Identity Management and Registration and Authentication initiatives, including protection against identity theft in its various forms, for all service channels and for all client groups – individuals, businesses/employers and third parties. Information on cross-jurisdictional exploratory work around collaboration on client authentication.
Document Types: Studies, research, analyses, correspondence, briefings, agendas and minutes from meetings, legal opinions, policies, directives, procedures, guidelines, training manuals, business requirements, development strategies, plans and schedules, systems specifications documentation, statistical reports, presentations, privacy impact analyses.
Record Number: HRSDC ISB 057

Release of Information Concerning SIN (ISB)
Description: Information on the release or exchange of SIN information.
Document Types: Guidelines and correspondence on the release of SIN information to individuals, other government departments or agencies, and exchange of information and data with other government departments.
Record Number: HRSDC ISB 058

Social Insurance Number Management (ISB)
Description: Information on applying for Social Insurance Numbers and systems supporting administration of the SIN program.
Document Types: Documents related to: SIN legislation and regulations; processing of SIN applications and issuing SINs; proof-of-identification requirements; quality of service; initiatives to address the Auditor General's reports on the management of the SIN and other studies and reports on the SIN.
Record Number: HRSDC ISB 060

Internal Audit Branch (IAB)

Internal Audit (IAB)
Description: Procedures and guidelines for the planning, conduct, and reporting of audit engagements. This includes Terms of Reference documents, support and reference documents (working papers) used by auditors to compile audit reports.
Document Types: Annual and long-term planning documents, Internal Audit Handbook (guidance tools), Terms of Reference for audit engagements and Audit Reports.
Record Number: HRSDC IAB 101

Operations Branch (OPS)

Appeals (OPS)
Description: Policies, procedures, correspondence on the national appeals system and the EI Jurisprudence Library.
Document Types: Policies and programs relating to appeals to the Board of Referees, the Umpire and the Federal Court of Appeal, appeal and decision files, analyses of decision files, individual requests for guidance, activity report, decisions of the Umpire, Federal Court and Supreme Court of Canada on the Internet in the EI Jurisprudence Library Website.
Record Number: HRSDC OPS 161

Benefit Entitlement (OPS)
Description: Policies, guidance, briefings, and correspondence concerning the principles applied when making decisions on claims for benefits under the Employment Insurance legislation, Canada Pension Plan and the Old Age Security Act.
Document Types: Employment Insurance – Establishing a benefit period, eligibility for benefits; interruption of earnings; antedating a claim; week of unemployment, earnings, voluntarily leaving an employment, misconduct, labour disputes, refusal of employment, availability for work, entitlement while outside Canada, sickness benefits, maternity benefits, parental benefits, compassionate care benefits, conditions and terms in relation to teachers, fishing benefits, claim procedure, reconsideration, amendment of a decision and error correction, false or misleading statements, write off of overpayments, Employment Benefits and Support Measures (Part II of the EI Act), evidence and proof. Canada Pension Plan and Old Age Security Act – Establishing a benefit period, eligibility and supporting documentation for CPP and OAS benefits (CPP retirement benefits, survivor benefits, death benefits, children's benefits, the OAS pension, the Guaranteed Income Supplement, the Allowance and the Allowance for the Survivor), residence requirements for OAS benefits, entitlement to OAS benefits outside Canada, calculating income for income-tested benefits, estimating income, suspension or cancellation of benefits, reconsideration of benefits, erroneous advice, administrative error, incapacity, overpayments including write-off, remission, interest and penalties, proration of earnings for CPP, child rearing provision, division of unadjusted pensionable earnings, assignment of retirement benefits, post mortem benefits, and protection and disclosure of personal information.
Record Number: HRSDC OPS 162

Benefit (Insurance) (OPS)
Description: Information on systems supporting administration of the Employment Insurance benefit program.
Document Types: Correspondence, status reports. The following is available on Electronic Data Processing (EDP) System: Benefit Pay Systems – processes applications for claims under the Employment Insurance Act and Regulations; processes the claimant's report, produces Employment Insurance payments; updates status of claims; maintains a history of overpayments; produces daily, monthly and quarterly statistical reports on operations, overpayments and Employment Insurance fund accounting; produces T4e showing benefits paid and income tax deducted for each claimant; supports associated enquiry functions in local and regional offices.
Record Number: HRSDC OPS 163

Briefs and Representations (OPS)
Description: Information on recommendations for change of the Insurance Program and legislation.
Document Types: Views and reactions to EI legislation, briefs on amendments to programs or legislation received from interested parties.
Record Number: HRSDC OPS 164

Canada Pension Plan Benefit Administration (OPS)
Description: Information on the record of earnings and contributions of CPP contributors, RRQ and CPP contributors identified as "dual contributors", contributor information program; entitlement, payment level, and maintenance data of CPP and dual contributors; Pension Credits; Child Rearing Provision, Pension Sharing, and information on the determination of disability for purposes of administering the CPP Disability Benefit Program, liaison with the Régie des rentes du Québec (RRQ) and the Canada Revenue Agency.
Document Types: Internal memoranda, directives, procedures, and guidelines on documentation, adjudication, entitlement, processing, maintenance, and historical information on the disability aspects of the CPP.
Record Number: HRSDC OPS 165

Canadian Occupational Projection System (OPS)
Description: Development of occupational labour market supply and demand related analyses and projections in the light of historical, current, and projected labour market conditions, using survey and other data gathered for these purposes.
Document Types: Analysis of economic, industrial and occupational employment growth projections and their implications; analysis of trends and projections in enrolments and graduations from educational and training institutions and subsequent labour market experiences of graduates.
Record Number: HRSDC OPS 169

Civil Service Insurance (OPS)
Description: Records of holders of life insurance policies issued under the Civil Service Insurance Act. Issuance of new policies was discontinued with the introduction of the Supplementary Death Benefit Plan in 1954.
Document Types: Policies in force, death claims, surrenders, and premium records.
Record Number: HRSDC OPS 166

Coverage and Premium Policy (OPS)
Description: Policies on the insurability of employment.
Document Types: Correspondence on the insurability of employment; policy and legislative proposals; operational guidelines; agreements on the insurability of certain classes of workers; matters dealing with formal coverage rulings; insurability appeals, liaison with Canada Revenue Agency (CRA): minutes of HRSDC/CRA Operation Committee; review of CRA rulings, activity reports.
Record Number: HRSDC OPS 170

Data Development (OPS)
Description: Information on projects associated with developing and maintaining HRSDC program data sources for the purposes of evaluation and research.
Document Types: Studies and projects on the development and maintenance of existing data systems for research and analysis purposes.
Record Number: HRSDC OPS 171

Employment Insurance Claims Analyses (OPS)
Description: Case files containing recommendations and decisions on complex or unique situations.
Document Types: Legislative and regulatory basis for the area of concern, background and jurisprudence, relevant data of the case, decision and rationale.
Record Number: HRSDC OPS 167

Forms Development (OPS)
Description: Information on the development and control of forms.
Document Types: Individual files containing requests for creating or revising forms, specifications, related correspondence.
Record Number: HRSDC OPS 173

Index of Jurisprudence (OPS)
Description: Contains summaries of significant Umpire, Federal Court and Supreme Court decisions related to Employment Insurance benefit claims. The system can be searched by issue and sub-issues, name of claimant or judge, or decision number.
Document Types: Employment Insurance claims containing decisions that have been appealed.
Record Number: HRSDC OPS 174

Insurance (OPS)
Description: Information on systems supporting the administration of the Employment Insurance benefit program.
Document Types: Employment Insurance program.
Record Number: HRSDC OPS 176

Insurance Client Services (OPS)
Description: Information on front end service delivery, including Citizen Access Workstations (CAWS) for Employment Insurance benefits. Support of electronic payments, inquiries and provision of ongoing functional guidance.
Document Types: Filing for benefits using CAWS at Service Canada Centres, electronic bi-weekly claim reporting and payment initiatives such as Telephone Reporting Service, Internet Reporting Service, Direct Deposit, Telephone Information Service, Interactive Voice Response system liaison with Public works and Government Services for the direct deposit of benefits, correspondence and liaison with national and regional responsibility centres on topics related to claimant services and levels of performance. Development and update of the Corporate Letter book System and client forms, such as the paper application for Employment Insurance benefits.
Record Number: HRSDC OPS 168

Insurance EINET (OPS)
Description: Management of EI Internet and Intranet sites to ensure efficient communication of information on EI program and services.
Document Types: Development of a strategy and content management process of the Web EI sites, maintaining updated information on the sites, ensuring EI's point of view is taken into account under the organizational frame of on-line access and active participation in clusters with external partners. Responsible for the E-Services promotion strategy.
Record Number: HRSDC OPS 177

Insurance Payment Operational Services (OPS)
Description: Information on procedures relating to regional Insurance Payment Operational Centres, procedures and systems required to manually process claims that are too complex for the Benefit Payment System, processes and systems related to amended T4Es, Direct Deposit, payment tracing and replacement processes. Ongoing functional guidance, and liaison with other areas of client service. Liaison with Public Works and Government Services for the direct deposit of benefits and the issuance of replacement benefits warrants, liaison with the Department of Justice for the garnishment of benefits for family order agreements and with Canada Revenue Agency for the collection of debts and for the determination of Family Supplement entitlement.
Document Types: Procedures and operational guidelines pertaining to claims for benefit, policy and system changes that impact on clerical procedures, electronic bi-weekly claim reporting and payment initiatives such as Telephone Reporting Service, Direct Deposit and Mail Elimination, Automated Voice Response Enquiry System, liaison with Public works and Government Services for the direct deposit of benefits and the issuance of replacement benefits warrants, liaison with the Department of Justice for the garnishment of benefits for family order agreements and with Canada Revenue Agency for the recouping of income tax debt from benefits and for the exchange of Child Tax Benefit information, activity reports on electronic reporting, payment and telephone services, correspondence and liaison with national and regional responsibility centres on topics related to claimant services and levels of performance.
Record Number: HRSDC OPS 179

Insurance Program Services (OPS)
Description: Operational policies and procedures on the delivery of insurance services and programs, project files, business requirements to develop and enhance systems related to legislative/regulatory changes and improved and modernized service.
Document Types: Procedures, guidelines and business requirements for systems pertaining to claims for benefit, claim calculation, back-dating of claims, fishing benefits, work-sharing arrangements, assignment of benefits, advance payment of benefits and recovery of overpaid benefits, information on operating policies pertaining to sickness, maternity and parental claims, compassionate care benefits, and Quebec parental insurance plan, impact of postal disruptions on claims processing, monitored payment of benefits, representatives of claimants, transfer of claims, union hiring halls, Support System for Agents, Appliweb, hiring and remuneration of Insurance contract agents, liaison with union hiring halls, liaison with claimant groups, union and industry representatives, activity reports, correspondence with national and regional responsibility centres on topics related to claimant services such as operational guidelines, project activity and levels of performance, disclosure of Insurance information. Information related to liaison with the Department of Justice for the garnishment of benefits for family order agreements, with Canada Revenue Agency for the recouping of income tax debt from benefits and with U.S.A related to interstate claims.
Record Number: HRSDC OPS 180

International Agreements Application Systems (OPS)
Description: Information on the design of OAS, CPP, and international agreements application systems and information related to the EDP telecommunications system.
Document Types: Systems studies, projects, reports and recommendations, telecommunications system, client and payment data.
Record Number: HRSDC OPS 181

International Operations Division (OPS)
Description: Information on the administration, development and implementation of Canada's international social security agreements. Administrative arrangements and operational accords related to international Social Security Agreements; the entitlement, payment, and maintenance of International Agreement Accounts for Old Age Security and Canada Pension Plan and benefits from other countries (foreign benefits).
Document Types: Administrative arrangements and operational accords, internal memoranda, directives, procedures, training materials and guidelines on the documentation, adjudication, entitlement, processing, and maintenance of accounts, International Social Security Agreement booklets.
Record Number: HRSDC OPS 182

Interstate Benefits (OPS)
Description: Coordination of the interstate benefits activity: liaison with Federal Department of Labour and state workforce Adjustment Agencies of the United States (US).
Document Types: Correspondence with Systems and regions, with individual states of the US, reciprocal agreements, operational procedures, activity reports.
Record Number: HRSDC OPS 183

Interstate Benefits – 2 (OPS)
|Description: Coordination of the interstate benefit activity and other special arrangements: includes operational procedures and activity reports.
Document Types: Interstate Benefits.
Record Number: HRSDC OPS 184

Management Services (OPS)
Description: Information on corporate and operational planning, monitoring and analysis of Employment Insurance performance and strategies.
Document Types: Operational planning activities; operations assessment and monitoring; trend analyses and other reports of workload; resource utilization, determination and allocation; productivity; quality and performance measurements and accountability; reports on operational impact of proposals for legislative, policy and procedural change as well as departmental reporting.
Record Number: HRSDC OPS 185

Operations Division (OPS)
Description: OAS/CPP service delivery bulletins and procedures for frontline staff in administering the CPP/OAS programs; Operational Management Committee (OMC) minutes and documentation (historical); Processing Managers Forum (PMF) records of decision and documentation; OAS/CPP Resource Models and support documents; OAS/CPP process mapping documentation; Disability Operations Network (DON) minutes and documentation (historical); Disability Processing Managers records of decision and documentation; CPP Disability program procedures; and system support, training, and applications administration of the Rules Base System.
Document Types: Service Delivery Bulletins, OMC minutes/documentation (historical), PMF records of decision/documentation, Disability processing Managers records of decision/documentation; Resource Model documentation, National Process Maps, and DON minutes/documentation (historical).
Record Number: HRSDC OPS 186

Outreach (OPS)
Description: Information on client service delivery and programs to raise public awareness of CPP and OAS programs.
Document Types: Client sample survey, briefing notes, communications proposals, and potential partnership.
Record Number: HRSDC OPS 187

Premium Reduction Program (OPS)
Description: Information on policies and procedures pertaining to premium reduction and on the granting and control of Employment Insurance premium reduction for employers with qualified wage loss plans.
Document Types: Legislative and regulatory proposals, policy statements, appeals, development of an approach to auditing employers, granting of Employment Insurance premium reductions to employers, operational procedures, employer applications, documentation, enquiries, complaints, etc.
Record Number: HRSDC OPS 188

Premium Reduction System (OPS)
Description: Listing of employers by Business Registration Number account number, giving the reduced rate and brief summary of plans.
Document Types: Premium Reduction Program.
Record Number: HRSDC OPS 189

Program Coordination and Maintenance (OPS)
Description: Information on CPP/OAS programs and systems used in administering OAS/CPP, and information on the administrative aspects of applications program co-ordination for OAS and CPP benefit delivery.
Document Types: Internal memoranda, directives, and guidelines on regional operations, design specifications, and operating instructions for the application systems.
Record Number: HRSDC OPS 190

Quality Services (OPS)
Description: Information on the Payment Accuracy Reviews of Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS) applications to establish the EI, CPP and OAS accuracy rates, by calculating, on a yearly basis, the 'most likely' value of incorrectly paid EI, CPP and OAS benefits. EI results are validated by the Office of the Auditor General. Information on the Processing Accuracy Reviews of Employment Insurance (EI) claims to determine the quality rate of national EI claims processing by measuring the percentage of initial claims "in order", and to identify sources of errors for remedial action. CPP Time and Motion studies, to measure consistency in program delivery and support automation.
Document Types: Correspondence with Service Canada Centres, the regions, concerning information contained in claimant files. Other activities include trend analyses, processing and payment accuracy reviews.
Record Number: HRSDC OPS 172

Record of Employment (ROE) (OPS)
Description: Information on the processing of the Record of Employment (ROE) under Operations Branch's responsibility and second copies of the ROE under Integrity Services Branch's responsibility.
Document Types: Procedures, guidelines and correspondence on the processing of the second copy of the ROE forms and maintaining the ROE information bank.
Record Number: HRSDC OPS 191

Record of Employment (ROE) Electronic Services (OPS)
Description: Operational policies and procedures on the delivery of Insurance programs and services to employers, manage the repository of ROE data, develop tools to improve quality and automate the ROE completion process by employers and payroll service providers and to capture and manage Records of Employment electronically.
Document Types: Operational procedures and guidelines pertaining to the Record of Employment (ROE) program for both claims for benefit and Canadian employers including the Record of Employment Guides for regular business and seasonal fishing; directives to employers with respect to ROE issues; regulatory proposals with respect to the records of employment; liaison with employer, non-Government Organizations and union representatives; correspondence with national and regional responsibility centres on topics related to Record of Employment, including Canada Revenue Agency and Department of Justice. Information on operating policies and procedures pertaining to the Record of Employment as it relates to Canadian businesses and the ROE automation initiatives including the ROE Web and ROE SAT applications.
Record Number: HRSD OPS 178

Regional/NHQ Operations – Client Accounts (OPS)
Description: Information on the entitlement, payment, and maintenance of accounts for OAS and CPP benefits and provisions, appeals administration, assessment of risk of monetary errors and fraud, as well as detection activities.
Document Types: Internal memoranda, directives, procedures, briefing notes, and guidelines on the documentation, adjudication, entitlement, processing, and maintenance of accounts, appeals, administration, reports, studies, surveys, and manuals.
Record Number: HRSDC ISB 192

Reporting Database (OPS)
Description: Information on the design of the performance measurement systems for CPP, OAS, international agreements, telephony, and client interviews, and the extraction of client data for exchange with internal and external organizations.
Document Types: System studies, projects, reports and recommendations, performance measurement systems, software for management, extraction of client data.
Record Number: HRSDC OPS 193

Service Delivery (OPS)
Description: Correspondence, briefings, analysis, surveys, agendas, and minutes for Operations Working Group meetings, Service Canada Information System, and general information relating to Service Delivery Policy, citizen-centred services, and other service delivery issues across Service Canada.
Document Types: Service delivery and client service issues.
Record Number: HRSDC OPS 194

Supplemental Unemployment Benefits Program (OPS)
Description: Information on policies pertaining to and the administration of the Supplemental Unemployment Benefit program.
Document Types: Legislative and regulatory proposals; policies and guidance; activity reports, operational procedures, employer files containing submissions, enquiries, internal quality control, mainframe database of employers with approval plans, operation and statistical reports.
Record Number: HRSDC OPS 196

Supplemental Unemployment Benefits System (OPS)
Description: List of employers whose Supplemental Unemployment Benefit plans meet the EI Regulations. The database contains details on the type of coverage provided, the number of employees covered, which employee groups are covered, how much they will be receiving and for how long. In the next few years, the industrial classification will also be added.
Document Types: Supplemental Unemployment Benefit Plans.
Record Number: HRSDC OPS 195

Support (Insurance) (OPS)
Description: Information on support for the implementation of Employment and Benefit EDP systems, including micrographics.
Document Types: Correspondence; evaluation reports.
Record Number: HRSDC OPS 198

Support Systems for Agents (OPS)
Description: Client data submitted via the application for EI Benefits, and employment history data collected from ROEs submitted in support of the EI application. These data are used to assess and calculate the client's claims for EI benefits; results are transmitted to OLIS for payment processing.
Document Types: EI claim – specific.
Record Number: HRSDC OPS 197

Unemployment Insurance Control (OPS)
Description: Information supporting control activities such as: Record of Employment; overpayment detection data; employer registration (Premium Reduction) data; tracking debtors from employment records; comparison of claimant data to detect possible SIN and Employment Insurance abuse; benefit pay extracts, statistics; Family Orders and Agreements; and Employer Master file data.
Document Types: Employment Insurance.
Record Number: HRSDC OPS 199

Policy, Partnerships and Corporate Affairs Branch (PPCA)

Access to Information and Privacy, Privacy Policy and Human Rights (PPCA)
Description: Information on corporate privacy policies and practices concerning personal information handling and sharing practices in Service Canada. Advice and guidance to Service Canada on the application of the Privacy Act, the Access to Information Act and the Canadian Human Rights Act and its coordination with program specific legislation. Communication products and training materials that promote knowledge, a culture of respect for the issue of privacy and consistency in privacy practices. Information consists of guidelines, advice, briefing notes, slide decks, correspondence and statistics.
Document Types: Privacy Impact Assessments, Preliminary Privacy Impact Assessments, information sharing agreements, data match proposals, legal instruments, Privacy Management Framework Steering Committee submissions, Data Bank Review Committee submissions, ATI Act and Privacy Act overviews, Executive Responsibilities for ATIP, Privacy and Integrity Issues.
Record Number: HRSDC PPCA 231

Corporate Affairs (PPCA)
Description: Liaison between the offices of the Minister, Secretary of State, and Deputy Head, and the department on issues related to briefing, Cabinet and Parliamentary Affairs including Cabinet documents, briefing notes/books, and speaking notes; Cabinet business lists, timetables and agendas; Question Period cards and transcripts; Parliamentary activities, Parliamentary Returns, written questions, petitions, motions and requests for documents; departmental briefings and upcoming events report; guidelines for drafting briefing notes and Cabinet documents, regulatory initiatives and international agreements.
Document Types: Analysis of Cabinet documents and advice to Ministers, information on Service Canada Cabinet Committees, Cabinet Committee agendas, anticipated questions in the House of Commons and recommended responses, transcripts of Question Period proceedings, Parliamentary Correspondence and replies, House motions, petitions and document requests and replies; requests for briefings and replies; information on upcoming events involving the Minister, Deputy Head, HRSDC and senior officials.
Record Number: HRSDC PPCA 226

Corporate Communications and Creative Services (PPCA)
Description: The Corporate Communications and Creative Services group manages the development of a range of corporate communications products and the effective implementation of the Service Canada Brand. This group prepares the over-arching, corporate communications strategy appropriately aligned with governmental and ministerial priorities and corporate business plans, with a particular focus on supporting effective implementation of the Service Canada Three-Year Plan. The corporate communications strategy sets the key communications approaches, opportunities, products and activities and the associated resource requirements to advance these broad-based objectives in FY 2008-2009. It supports the continuing implementation of Service Canada through the development of core communications products aimed at enhancing broad-based awareness and engagement of diverse target audiences. Also within this group, the Internal Communications team is responsible for the Internal Communications Framework which outlines how employees receive timely, relevant communications on a corporate level and through communications by senior management (the Deputy Head) that enable them to do their work. It also includes tactics to contribute to Service Canada as a service excellence organization and approaches for ensuring that employees demonstrate desired values and cultural behaviours.
Document Types: A corporate communications strategy for ongoing communications and engagement of stakeholders, including Parliamentarians, partners, and unions with a particular focus on supporting effective implementation of the Service Canada Three-Year Plan. An Exhibit Program Strategy and Plan promoting the integrated service delivery through Service Canada with a focus on key messages. Service Canada Annual Report and Highlights: an overview of what has been achieved in 2006-2007 and 2007-2008. Corporate Profile kit for various stakeholder audiences, made up of a series of mix 'n match fact sheets for use with domestic and international public and private sector partners such as other national governments; other levels of government within Canada; business organizations and associations; and the voluntary sector. Various posters and videos: for display and presentation.
Record Number: HRSDC PPCA 127

Corporate Planning Accountability (PPCA)
Description: Development of Corporate records such as the Annual Corporate Business Plan, Strategic Plan, Accountability Protocol, and Environmental Scan; Report on Planning and Priorities, Departmental Performance Report and the DM/Clerk Accord and Corporate Risk Profile.
Document Types: Information on the Service Canada's mission, mandate, operating environment, including its strategic objectives and strategic priorities.
Record Number: HRSDC PPCA 227

Intergovernmental Partnerships (PPCA)
Description: Information on Federal-Provincial-Territorial relations as they relate to the mandate of Service Canada.
Document Types: Federal-Provincial-Territorial Agreements (such as Memoranda of Understanding, Memoranda of Agreement, Letters of Intent, Service Level Agreements, and other types) and associated files, such as, briefing notes/fact sheets/PowerPoint decks written to respond to inquiries related to the aforementioned agreements or related issues and responses on behalf of the Minister responsible for Service Canada or the Deputy Head; and background material developed for multi-lateral or bi-lateral meetings in the form of briefing binders.
Record Number: HRSDC PPCA 233

Marketing, Advertising and Strategic Research (PPCA)
Description: This unit plays a vital strategic role in deepening public awareness of Service Canada and uptake of its service offerings through a coordinated program of marketing and advertising. The unit is also responsible for the conduct of public opinion research of its programs and services to Canadians, Parliamentarians, employees, unions, and partners, in order to develop a federal presence and build knowledge and awareness of Service Canada and its service offerings.
Document Types: Enterprise-wide marketing plans, public opinion research, advertising initiatives and ongoing promotional activities and products.
Record Number: HRSDC PPCA 126

Ministerial Correspondence and Corporate Services (PPCA)
Description: Contextual analysis and expert advice and support to the Minister and Deputy Head in response to complex/controversial correspondence; preparation of written responses and corporate quality control/editing for final replies; tracking and reporting on correspondence and write-in campaigns addressed to or prepared for the Minister/Deputy Head; identification of current and historic trends from Ministerial correspondence; guidelines for the preparation of Ministerial and Deputy Head correspondence; operational services relevant to prioritization, Minister's signature books, recording, storing and retrieval capacity.
Document Types: Analysis and action of memoranda and incoming correspondence (paper and internet), with control mechanisms and reporting capacity (reports and trends); researches and writes replies for the Minister's or Deputy Head's signature; co-ordinates, writes and distributes guidelines on correspondence of the Minister and the Deputy Head.
Record Number: HRSDC PPCA 229

Planning and Results Measurement (PPCA)
Description: Information on planning and corporate briefing.
Document Types: planning documents.
Record Number: HRSDC PPCA 230

Policy (PPCA)
Description: Information on the direction of Service Canada within the context of the Government of Canada's management and service transformation agendas.
Document Types: Strategic policy-general; Research and Analysis; Service Strategy; Service Delivery-general; Service Transformation; Committees and meetings; Environmental scanning; Corporate and public sector issues; Monitoring academic, domestic and international literature on policy management and public sector reform; Policy papers and frameworks.
Record Number: HRSDC PPCA 234

Program Communications and Ministerial Services and Media Relations (PPCA)
Description: The Program Operations team provides the Minister, Deputy Head and senior management with on-going communications advice, plans and strategies, including support for media relations, media lines and news releases targeted at their specific program areas and a range of other communications products. This team has a strong functional relationship with Regions to enable effective sharing of information between NHQ and the Regions for the successful implementation of the directorate's integrated marketing and communications program. The Ministerial Services and Media Relations team is responsible for establishing and leading the department's Ministerial Communications Strategy and supporting the Minister and Senior Management through three main business streams: Medial Relations, Ministerial Communications Support and Event Management. This unit also coordinates and executes all announcements and news releases by the Minister and senior officials; ensures effective liaison and coordination with PCO for Ministerial events; ensures that all Ministerial communications services and products consistently reflect corporate branding, orientations and messages; and leads the Media Relations program to provide proactive services to the Minister, the Deputy Minister, Deputy Head and other senior officials.
Document Types: Media analyses, media lines and news clippings, communications products such as news releases, backgrounders, fact sheets, media advisories, speeches, media lines, questions and answers, scenario notes, and briefing notes for use at events, press conferences or ministerial announcements, list of potential and upcoming events, done in conjunction with the Privy Council Office, weekly calendar of planned ministerial activities, news releases and speeches, communications and marketing strategies as well as plans for public announcements and opportunities.
Record Number: HRSDC PPCA 128

Program Operations Branch (POB)

Aboriginal Peoples
Description: Development of national policies, strategies and guidelines in relation to the Aboriginal Human Resource Development Strategy (AHRDS); information on the strategy, initiatives and programming in the areas of employment and training, youth, disabled, childcare for First Nations and Inuit communities, urban/off reserve, and capacity building; information on agreements with Aboriginal partners (Aboriginal Human Resource Development Agreements), information on results.
Document Types: Briefings and correspondence, policies and procedures on labour market programs to meet the needs of Aboriginal people.
Record Number: HRSDC CCSB 001

Employment Benefits and Support Measures
Description: Development of directives and operational policies, implementation costs, assistance, program and activity descriptions, budgets, program expenditures, LMDA costs, results, data, environmental assessments, analysis, participants, persons with disabilities, women, visible minorities, Aboriginal, Employment Insurance claimants, former claimants, non-insured clients.
Document Types: Directives, operational policies, correspondence, briefings, methodologies, reports, analysis, evaluations and project information relating to the Employment Benefits (Targeted Wage Subsidies, Self-Employment, Job Creation Partnerships, Skills Development), which are available to active and former EI clients, or the Support Measures (Employment Assistance Services, Labour Market Partnerships, Research and Innovations), which are not specifically aimed at EI eligible clients. Where applicable, information is also available on the Labour Market Development Agreements (LMDAs).
Record Number: HRSDC CCSB 003

Youth
Description: Development of national operational policies, strategies and directives related to the Youth Employment Strategy, program information; e.g. Skills Link, Career Focus, and Summer Work Experience, which includes Canada Summer Jobs; Service Canada Centres for Youth; Partners in Promoting Summer Employment (PPSE); and the Youth Awareness Initiative.
Document Types: Information, briefings and correspondence, operational policies and procedures on employment programs to meet the needs of youth.
Record Number: HRSDC CCSB 008

Shared Services with Human Resources and Social Development

Innovation, Information and Technology Branch (IITB)

Innovation, Information and Technology (IITB)
Description: General information from various sources pertaining to the operation and maintenance of the HRSDC/Service Canada IT infrastructure (electronic service delivery network). Statistical information on Information Technology (IT) operations, strategic functions including client IT solutions and technology services.
Document Types: General information holdings consist of presentations, decks, briefing notes, research papers and reports, as well IT project-related documentation and client IT solutions, technology services procedures.
Record Number: HRSDC IITB 275

Modernizing Service for Canadians (IITB)
Description: General information holdings consist of presentations, decks, briefings, notes, research papers and reports, as well as project-related documentation. This initiative no longer exists (as a departmental initiative) as of December 2005. The information has been archived.
Document Types: Call Centre Harmonization, Communication and Stakeholders Plan/Concept Centre, Enterprising Human Resources, Enterprise-Wide Service Strategy and Integrated Channel Management, E-Payroll, Government On-Line Foundations Projects, Government On-Line Investment Projects, Information Management/Information Technology Renewal, In Person/Service Canada, Integrity, Modernizing Service for Canadians Project Management, Privacy and Security, Simplification and Information Management, and Strategic Partnership Framework.
Record Number: HRSDC IITB 277