In the course of conducting its activities, Status of Women Canada accumulates categories of personal information which are stored as part of the general subject files where records are not normally retrieved by name of individual or any other personal identifier. The Department handles policy and program issues but not personal program delivery matters. This form of personal information is normally retrievable only if specifics are provided concerning the issue of complaint, and the date and name of the complainant. All issues dealing with federal government legislation, policies and programs that impact on women are included. The retention periods for these classes of personal information are controlled by the record schedules of the general subject files in which they are stored.