In the course of conducting the programs and activities of Veterans Affairs Canada and the Office of the Veterans Ombudsman, categories of personal information may be accumulated which are not contained in specific information banks described in this entry.

Such information includes enquiries, complaint and general correspondence stored as part of the general subject files and not retrievable by any personal identifier. This form of personal information is normally retrievable by means of specific information such as subject and/or date of communication.

The retention periods associated with this information are consistent with those associated with the general subject files wherein they are stored.