Veterans Affairs Canada

Info Source

Sources of Federal
Government Information
2008

Veterans Affairs Canada

General Information

Background

Nearly 1,736,500 men and women served in wartime for Canada during the First and Second World Wars and in Korea. Approximately 114,600 died and 227,000 were wounded as a result of war. Since then, Canadian Forces (CF) members have continued to proudly protect Canada's values at home and abroad. As of March 31, 2008, Canada's CF population totalled about 589,000. Canada has long recognized the hardship, suffering and sacrifice experienced by Veterans, Canadian Forces personnel, civilians and their families during our nation's periods of armed conflict and peacekeeping.

Veterans Affairs Canada exercises its mandate by offering programs and services to support the health and wellness of its clientele. In addition to the traditional war service Veterans from the First and Second World Wars and the Korean War, which also include Merchant Navy Veterans, Canadian pre-war domiciled Allied Veterans, and certain civilians; Veterans Affairs Canada's clients include former and serving members of the Canadian Forces and eligible family members (survivors and dependants).

Veterans Affairs Canada also administers disability pension and health care benefits that still serving and former members of the Royal Canadian Mounted Police are entitled to under the mandate of the Department of Public Safety and Emergency Preparedness and the Commissioner of the Royal Canadian Mounted Police. Service to Canadians is provided more broadly through Veterans Affairs Canada's remembrance activities, both in Canada and overseas.

Throughout the years, Veterans Affairs Canada has maintained a proud tradition of continually evolving to meet clients' changing needs. Since the needs of modern-day Canadian Forces members and Veterans were not being met by existing programs, in 2006 the Government of Canada enacted the Canadian Forces Members and Veterans Re-establishment and Compensation Act.

This legislation has become known as the New Veterans Charter to distinguish it from the Veterans Charter of re-establishment programs introduced following the Second World War. The New Veterans Charter, which came into force on April 1, 2006, represents the most sweeping changes to Veterans' benefits and services in the past 60 years. The New Veterans Charter gives Canadian Forces Veterans and their families access to services and programs that are tailor-made for them.

Responsibilities

The Veterans Affairs Portfolio consists of Veterans Affairs Canada, the Veterans Review and Appeal Board and the Office of the Veterans Ombudsman. Information on the Veterans Review and Appeal Board may be located in their respective chapter in this publication.

Veterans Affairs Canada's mandate stems from laws, regulations, and Orders in Council. Among the more significant is the Department of Veterans Affairs Act, which charges the Minister of Veterans Affairs with the following responsibilities: the care, treatment, or re-establishment in civil life of any person who served in the Canadian Forces or merchant navy or in the naval, army or air forces or merchant navies of Her Majesty, of any person who has otherwise engaged in pursuits relating to war, of any other person designated by the Governor in Council and the care of the dependants or survivors of any person referred to in the Act.

Veterans Affairs Canada's mission is to provide exemplary, client-centred services and benefits that respond to the needs of Veterans, our other clients and their families, in recognition of their services to Canada; and to keep the memory of their achievements and sacrifices alive for all Canadians.

Legislation

The Minister has sole responsibility to Parliament for the following Acts:

Canadian Forces Members and Veterans Re-establishment and Compensation Act
Children of Deceased Veterans Education Assistance Act
Civilian War-related Benefits Act
Department of Veterans Affairs Act
Pension Act
Returned Soldiers' Insurance Act, The
Soldier Settlement Act
Special Operators War Service Benefits Act
Supervisors War Service Benefits Act
Veterans Benefit Act
Veterans Insurance Act
Veterans Review and Appeal Board Act
Veterans' Land Act
War Service Grants Act
War Veterans Allowance Act
Women's Royal Naval Services and the South African Military Nursing Service (Benefits) Act

The Minister shares responsibility to Parliament for the following Acts:

Aeronautics Act
Halifax Relief Commission Pension Continuation Act
Indian (Soldier Settlement) Act
Royal Canadian Mounted Police Pension Continuation Act, section 5
Royal Canadian Mounted Police Pension Superannuation Act, sections 32 to 34

The Minister has sole responsibility to Parliament for the following regulations and orders:

Assistance Fund (WVA and CWA) Regulations
Award Regulations
Canadian Forces Members and Veterans Re-establishment and Compensation Regulations
Canadian Volunteer Service Medal Order
Children of Deceased Veterans Education Assistance Regulations
Civilian Government Employees (War) Compensation Order
Deceased or Former Members Dependants Payment Order
Gallantry Award Regulations
Guardianship of Veterans' Property Regulations
Infant or Person of Unsound Mind Payment Order
Memorial Cross Order (World War I)
Memorial Cross Order (World War II)
Merchant Seamen Vocational Training Order, The
Order Designating Charlottetown, Prince Edward Island as Head Office of the Veterans Appeal and Review Board
Order In Council P.C. 1965-688
Pension and Allowance Adjustment Regulations
Pensioners Training Regulations
Prescribed Persons and Organizations Regulations
Returned Soldiers' Insurance Regulations
Special Duty Area Pension Order
Testing of Unregistered US Military Herbicides, including Agent Orange, at CFB Gagetown Ex Gratia Payments Order
Veterans Allowance Regulations
Veterans Burial Regulations, 2005
Veterans Health Care Regulations
Veterans Insurance Regulations
Veterans Review and Appeal Board Regulations
Veterans Treatment Regulations
Veterans' Land Regulations
War Service Grants Regulations

The Minister shares responsibility to Parliament for the following regulations and order:

Flying Accidents Compensation Regulations
Special Forces Superannuation Regulations
Order Governing the Grant of the Memorial Cross (Canadian Forces)

Organization

The Deputy Minister of Veterans Affairs Canada reports to the Minister of Veterans Affairs who is accountable to Parliament.

Veterans Affairs Canada is made up of three branches which report to the Deputy Minister. These are Service Delivery and Commemoration; Policy, Program and Partnerships; and Corporate Services. There are six organizations which also report to the Deputy Minister which include the Champion for Public Service Renewal, Audit and Evaluation, Human Resources, Strategic Policy and Liaison, Communications and the Bureau of Pension Advocates.

Veterans Affairs Canada delivers various programs to eligible Veterans and other clients to assist them in achieving their optimum level of well-being through programs and services designed to support their care, treatment, independence and re-establishment. Programs delivered provide a wide range of benefits and services in the area of pensions, awards, allowances for disability and death and financial support, health care and re-establishment benefits and services, remembrance programming, and independent review and recommendations on individual complaints and systemic issues through the Office of the Veterans Ombudsman. In 2007-2008, activities were delivered by a staff complement of 3,744 full-time equivalents from a decentralized organization consisting of a Head Office in Charlottetown, Prince Edward Island, the National Capital Office in Ottawa, Ontario, and a national service delivery network across Canada. The Department also operates a hospital in Sainte-Anne-de-Bellevue, Quebec, and maintains battlefield memorials in Europe.

Pensions, Awards, Allowances for Disability and Death; and Financial Support
Veterans Affairs Canada provides, upon eligibility, pensions or awards for disability or death and financial support as compensation for hardships arising from disabilities and lost economic opportunities. Veterans Affairs Canada has a comprehensive and integrated range of compensation and wellness programs to support its clients. These clients include: Veterans of the First World War, the Second World War, and Veterans of the Korean War, Merchant Navy Veterans, Canadian Forces Veterans, Canadian Forces members, spouses, common-law partners, certain civilians, and survivors and dependents of military and civilian personnel. Veterans Affairs Canada also administers disability pensions for the Royal Canadian Mounted Police under a Memorandum of Understanding.

Disability pensions and disability awards recognize and compensate Veterans, Canadian Forces Members, dependents and eligible civilians for the effects of a service-related disability, including pain and suffering, and functional loss. Disability pensions, awarded under the Pension Act, are paid monthly. They are tax-free and indexed annually. Disability Awards are provided in tax-free lump sum payments offering immediate financial opportunities for the Veteran and his/her family. Special allowances are available to eligible Veterans, Canadian Forces Members and pensioners to provide additional assistance for various conditions. For example, a member of the forces who has been awarded a pension or compensation, or both, under the Pension Act, who is totally disabled and is in need of assistance or supervision with feeding, bathing, dressing, toileting, mobility and medication administration shall, on application, be awarded an Attendance Allowance. The Exceptional Incapacity Allowance is available if the Veteran is in receipt of a pension or compensation and it has been determined that the Veteran's pensioned condition has resulted in an exceptional life situation. A Clothing Allowance recognizes the costs associated with wear and tear of clothing as the result of a disability, and Treatment Allowances compensate eligible disability pensioners on a temporary basis during a period of acute care for a pensioned condition.

Veterans Affairs Canada also provides compensation and support for other pensions, awards and allowances including Flying Accidents Compensation and Gallantry Awards.

Veterans Affairs Canada delivers programs to provide financial support and assistance to eligible Veterans and others in recognition of the economic impact of a career-ending and/or service-related injury has on their ability to earn income. In recognition of war service, eligible persons are provided with a regular, monthly income to meet basic needs.

The Earnings Loss program ensures income replacement of up to 75% of the Veterans' gross pre-release military salary while the Veteran is participating in an active Rehabilitation or Vocational Assistance Plan. The Canadian Forces Income Support Program provides income support to CF Veterans who have successfully completed a rehabilitation program, are capable of working, but are not yet employed. Through the Supplementary Retirement Benefit, Veterans Affairs Canada recognizes the lost opportunity to contribute to a retirement pension due to a severe career ending or service-related disability.

Allowances and Assistance Funds also provide financial support to Veterans. The Permanent Impairment Allowance recognizes the lost opportunity effects that a service-related, permanent severe impairment has on employment potential and career advancement opportunities through a lump sum payment to eligible Veterans. The War Veterans Allowance provides qualified Veterans with a regular, monthly income to meet basic needs in recognition of war service. The Assistance Fund provides War Veterans Allowance recipients, residing in Canada, with financial assistance to meet an emergency or unexpected contingency for which they do not have the resources.

Other financial programs and support provided by Veterans Affairs Canada to eligible Veterans include Children of Deceased Veterans education assistance; Assistance to Canadian Veterans – Overseas District; Returned Soldiers Insurance Actuarial Liability Adjustment; Veterans Insurance Actuarial Liability Adjustment; Re-establishment credits under Section 8 of the War Services Grants Act; and, Repayments under Section 15 of the War Service Grant Act.

The Bureau of Pensions Advocates provides advice, assistance and representation before the Veterans Review and Appeal Board (the Board) to individuals dissatisfied with decisions made with respect to their claims for disability benefits. The Bureau also provides representation for War Veterans Allowance Appeals before the Board.

Health Care and Re-establishment Benefits and Services
Veterans Affairs Canada provides health benefits, a Veterans Independence Program, long-term care, and rehabilitation and re-establishment support to eligible Veterans and eligible clients. The Health Care Program is designed to enhance the quality of life of Veterans Affairs' clients, promote independence, and assist in keeping clients at home and in their own communities by providing a continuum of care.

Veterans Affairs Canada is responsible for supporting eligible Veterans with the cost of long-term care. Long-term care may be provided in: the only remaining Departmental facility, Ste-Anne's Hospital, located in Ste-Anne de Bellevue, Quebec; in designated Veterans' beds (contract beds) in provincial or community facilities; or, in beds located in community facilities. Ste-Anne's Hospital's mission is to provide a continuum of high quality care and services as well as a wide range of programs to Veterans and eligible civilians. The Hospital provides long-term and respite care. Through its Day Centre, it is able to offer support services to those still residing in their communities. Through the Ste-Anne's Centre, it provides mental health services to Canadian Forces members and Veterans.

The Veterans Independence Program assists clients to remain self-sufficient in their own homes for as long as possible. It does this by offering a variety of services to those who meet the eligibility requirements. The Home Care and Independence programs of the Veterans Independence Program provide eligible clients with access to services including: home care; ambulatory health care; transportation to foster independence; home adaptations; and intermediate care in a community facility.

Also provided through the Department are Treatment Benefits and Other Health and Re-establishment Services. These services include medical, surgical or dental examination or treatment provided by a health professional as well as the provision and maintenance of surgical or prosthetic devices or aids and approved home adaptations necessary to accommodate or facilitate use of the aid. Other services include preventive health care and pharmaceuticals prescribed by a physician, dentist or other person authorized to prescribe pharmaceuticals. These programs are referred to as the Programs of Choice. Rehabilitation programs encompass rehabilitation services (medical, psychological, social, and vocational assistance) which provide eligible Canadian Forces Veterans and others access to services that will help them function to their maximum capacity at home, at work or within their communities and offer support with finding suitable employment.

Veteran Affairs Canada is also a member of, and has responsibilities under, the Federal Healthcare Partnership which operates with the goal of achieving economies of scale, enhancing the provision of care and providing strategic issues leadership with respect to health care programs and services.

Remembrance Programming
Remembrance Programming keeps alive the achievements and sacrifices made by those who served Canada in times of war, military conflict and peace; engages communities in remembrance of these achievements and sacrifices; and, promotes an understanding of their significance in Canadian life as we know it today.

The Remembrance Outreach component is responsible for providing to Canadians, especially youth, remembrance-related learning opportunities and learning materials; all forms of information about remembrance subjects and engaging communities in ceremonies and events that recognize and honour Canada's war dead and Veterans. Other Remembrance Outreach services are providing a leadership role in conducting ceremonies and events nationally and internationally that recognizes and honour Canada's war dead and Veterans. Services are also provided to assist Veterans and their families in locating missing medals through the Honours and Awards Program.

The Partnership Contribution Program allows Veterans Affairs Canada to partner with non-profit organizations, registered charitable organizations and associations, museums and historical organizations, the provinces, territories and municipalities, as well as education, research and health institutions to promote awareness and appreciation amongst the Canadian public for the achievements and sacrifices made by Veterans and their historical significance to Canada as a nation. Contributions through these partnerships include support for commemoration projects, events and community remembrance as well as funding for the restoration of community monuments and cenotaphs.

The National and International Memorials Program delivers funeral, burial and grave marking services; cemetery and grave maintenance; and the maintenance, preservation and presentation of remembrance memorials, both nationally and internationally, to allow Canadians to honour and preserve the memory of those who defended our freedom. Services under these programs provide eligible Veterans and civilians with a dignified funeral and burial through the Last Post Fund and support and maintenance of memorials for those with no known grave through a partnership with the Commonwealth War Graves Commission. Veterans Affairs Canada also maintains a program to provide funding to the United Nations Memorial Cemetery in Korea as well as ensuring the maintenance of graves of Veterans buried by the Government of Canada, the National War Memorial in Ottawa, the Tomb of the Unknown Soldier in Ottawa and the Cross of Sacrifice in Arlington National Cemetery in the United States.

Veterans Affairs Canada International Operations is responsible for the maintenance of thirteen memorials in France and Belgium, including the Canadian National Vimy Memorial and the Newfoundland Memorial at Beaumont-Hamel. In addition to these responsibilities, International Operations provides support to the numerous Government of Canada commemorative activities which take place every year in Europe as well as managing the Student Guide Program which provides interpretive guides for the Canadian National Vimy Memorial and the Beaumont-Hamel Newfoundland Memorial.

Office of the Veterans Ombudsman
The Office of the Veterans Ombudsman provides War Service Veterans, Veterans or members of the Canadian Forces; members or former members of the RCMP; other clients of Veterans Affairs Canada; spouses, common-law partners, or dependent children of a person in the aforementioned groups, or the survivors or orphans of deceased persons who qualified under one of these groups; and representatives of the aforementioned groups with the opportunity to request independent reviews of their complaints by an impartial individual who was not part of the original decision-making process. The Veterans Ombudsman has the mandate to review and address complaints by clients and their representatives arising from the application of the provisions of the Veterans Bill of Rights and complaints related to programs and services provided or administered by the Department, or by third parties on the Department's behalf. The Office of the Veterans Ombudsman is also mandated to identify and review emerging and systemic issues related to programs and services provided or administered by the Department, or by third parties on the Department's behalf, that impact negatively on clients. This includes individual decisions related to the programs and services for which there is no right of appeal to the Veterans Review and Appeal Board. Other key mandates include the review systemic issues related to the Veterans Review and Appeal Board and the facilitation of access by clients to programs and services offered by the Department by providing them with information and referrals.

Ex-gratia Payments
Veterans Affairs Canada has been responsible in the past and present for administering ex-gratia payments under the authority of the Governor in Council. These payments may be made to eligible persons for loss or expenditure for which the Crown has no legal liability. Ex-gratia payments that have been administered in the past include those for eligible First Nations Veterans, Merchant Navy Veterans and former Prisoners of War. Currently, Veterans Affairs Canada administers ex-gratia payments related to the testing of unregistered military herbicides such as Agent Orange at CFB Gagetown in New Brunswick.

Internal Services
Internal Services are those functions which are common to the whole of the Veterans Affairs Portfolio and provide an administrative, consultative and supportive role to the delivery of all of the Department's programs and services. They include: Financial Management which is the activities undertaken to ensure the prudent use of public resources; Human Resources Management Services which are the services that ensure the effective use of human resources to enhance organizational efficiency; Information Management Services which direct and support the effective and efficient management of information in an organization; Information Technology Services which involve the effective use of automation resources to enhance organizational performance and support the achievement of programs and services; Public Affairs and Communication Services which enable the public to interact with government services; Management and Oversight Services which involve the activities of determining strategic direction, allocating resources analyzing risk exposure and determining appropriate countermeasures; Evaluation Services which provide evidence-based assessments of the relevance and effectiveness of policies and programs; Internal Audit Services which provide assurance on risk management, control and governance processes; Legal Services which allow the pursuit of policy, program and service delivery priorities and objectives within a legally sound framework; and other support delivery services such as administrative support and travel.

Information Holdings

Institution-Specific Classes of Records

Acquisition, Sale or Other Disposition of Lands and Other Property
Description: Information relating to the purchase or acquisition, by Veterans Affairs Canada, of lands or other property under the authority of the Veterans' Land Act. Records may include information on acquisitions settlement areas; land purchase; land costs; statements of property purchased; co-ordination of federal interest in land acquisition and use; surveys; sale and disposition; surplus lands; refunds of surplus; release of securities; sale of livestock and equipment; continued establishments; leasing and renting of properties pending sale; real estate commissions; civilian purchases; unauthorized disposition of securities; and expropriations.
Document Types: Agreements, Application forms, Background Papers, Contracts, Correspondence, Directives, Leases, Legislation, Media, Orders in Council, Plans, Policies, Procedures, Publications, Question Period Notes, Regulations, Studies and Treasury Board submissions.
Record Number: VAC MVA 070

Agent Orange ex-gratia payments
Description: Information relating to the testing of unregistered U.S. military herbicides, including Agent Orange, at Canadian Forces Base Gagetown in 1966 and 1967 and the Government's decision to move forward with ex-gratia payments. Records may include information relating to: research carried out by the Department of National Defence to gather information on the facts and circumstances associated with the testing and use of herbicides at Canadian Forces Base Gagetown from 1952 to the present day; U.S. National Academies of Science Institute of Medicine research; and the development of options for Government consideration. Records may also contain information on eligibility requirements for the ex-gratia payment, policy, applications, and business processes and procedures.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Legal Opinion, Media, Memoranda to Cabinet, Orders in Council, Policy, Presentations, Procedures, Publications, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 640

Agriculture, Farm Development and Operation
Description: Information relating to counselling, training courses, advisory and supervisory services on farm management operations for Veterans as part of the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on farm management; training courses; farm equipment; farm management studies; farm accounting methods; farm building models; supervision and advice; requests for information; bull loaning policy; disease testing in animals; crops and crop conditions; Prairie Grain Advance Payments Regulations; production line farming; farm credit study committee; family farm operation; and statistics.
Document Types: Correspondence, Reports and Statistics.
Record Number: VAC MVA 115

Appraisals and Services for Other Departments
Description: Information relating to real estate appraisals for Property Management Directorate and real estate appraisals and services provided for other departments and agencies under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on appraisals; schedules of appraisal fees; appraisals for other departments (individual files for departments and agencies); tendering; licences; collection of fees; management of Department of National Defence installations leased to the public for agricultural purposes; Indian Economic Development Program; off-reserve housing program; and real estate data bank project.
Document Types: Correspondence, Reports and Statistics.
Record Number: VAC MVA 095

Bureau of Pensions Advocates
Description: Information on the Bureau of Pensions Advocates which provides advice, assistance and representation before the Veterans Review and Appeal Board to individuals dissatisfied with decisions made with respect to their claims for disability benefits. The Bureau also provides representation for War Veterans Allowance Appeals before the Veterans Review and Appeal Board. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on liaison with the operations divisions of Veterans Affairs Canada relating to disability applications and appeals; liaison with the Veterans Review and Appeal Board relating to disability reviews and appeals and War Veterans Allowance appeals; interaction and liaison with various Veterans' organizations; and liaison with the Department of Justice and the Federal Court of Appeal.
Document Types: Briefings, Correspondence, Evaluations and Legal Opinion.
Record Number: VAC MVA 295

Conveyance and Other Title Transactions
Description: Information relating to the preparation and replacement of transfers of titles, deeds and other title documents in relation to the disposition of real estate or property under Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on the preparation of conveyances and title transactions; delays; outstanding title cases; lost certificates of title; amendments; deeds in escrow; replacement deeds; agreements for sale; title searches; declaration of possession; joint tenancy; assignment of civilian or Veteran agreements of sale; trespass and encroachment; surveys; administration fees; legal fees and disbursements; execution of documents by Director; restrictive covenants and titles.
Document Types: Agreements, Application forms, Background Papers, Contracts, Correspondence, Directives, Leases, Legislation, Media, Orders in Council, Plans, Policies, Procedures, Publications, Question Period Notes, Regulations, Studies and Treasury Board submissions.
Record Number: VAC MVA 075

Debt-free Settlement on Dominion or Provincial Lands
Description: Information relating to the debt-free settlement and to non-repayable conditional grants for the establishment of Veterans on provincial lands and similar grants to Indian Veterans who settle on Indian reserve lands under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on the establishment of Veterans on provincial or Dominion lands; debt-free settlement agreements with provinces (filed by province); federal Crown land in the Yukon and Northwest Territories; tax arrears on Dominion land; national parks; agreement of sale; non-repayable grants; additional farm credits; grants to Indian Veterans for establishment within Indian Reserves; Métis Veterans; land clearing and breaking; and other permanent improvements.
Document Types: Correspondence, Directives, Leases, Legislation, Policies, Regulations and Reports.
Record Number: VAC MVA 065

Easements, Servitudes and Rights of Way
Description: Information relating to the granting of easements, servitudes and right of way on properties to which title is held by the Director, Veterans' Land Act under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on easements; policies; hydro; oil and gas; telephone; railway and road; servitudes and right of way; Waterfowl Habitat Conservation Program; Provincial Woodland Improvement Program; and individual company easement files.
Document Types: Agreements, Contracts and Correspondence.
Record Number: VAC MVA 105

Federal Healthcare Partnership
Description: Information on the Federal Healthcare Partnership, a collaboration of federal partners whose mission is to identify, promote and implement more efficient and effective health care programs. Records may include information on the Partnership's involvement in initiatives relating to economies of scale and strategic leadership in the following areas: audiology, dental care, Federal/Provincial/Territorial representation, health human resources, health information management, medical supplies and equipment recycling, mental health, pharmacy, and vision care. Records may also contain information relating to procedures and policies, program design and analysis, and program administration.
Document Types: Agreements, Background Papers, Briefings, Correspondence, Evaluations, Legal Opinion, Plans, Policies, Presentations, Procedures and Reports.
Record Number: VAC MVA 645

Financial Support – Assistance Fund
Description: Information on the Assistance Fund Program which provides War Veterans Allowance recipients, residing in Canada, with financial assistance to meet an emergency or unexpected contingency for which they do not have the resources. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration. Records may also contain information on donations, trust funds and benevolent funds consisting of private monies which have been donated by sympathetic individuals who wish to assist Veterans and their families.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 650

Financial Support – Canadian Forces Income Support
Description: Information on the Canadian Forces Income Support Program which provides income support to Canadian Forces Veterans who have successfully completed a rehabilitation program, are capable of working, but are not yet employed. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions and evaluations of programs and services.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 655

Financial Support – Earnings Loss
Description: Information on the Earnings Loss Program which ensures income replacement of up to 75% of the Veterans' gross pre-release military salary while the Veteran is participating in an active Rehabilitation or Vocational Assistance Plan. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions and evaluations of programs and services.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 660

Financial Support – Other Financial Programs
Description: Information on other financial support programs and activities including education assistance for children of deceased Veterans; assistance to Canadian Veterans living overseas; Returned Soldiers Insurance Actuarial Liability Adjustment; Veterans Insurance Actuarial Liability Adjustment; Re-establishment credits under Section 8 of the War Services Grants Act; and, Repayments under Section 15 of the War Service Grant Act. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 665

Financial Support – Permanent Impairment Allowance
Description: Information relating to the Permanent Impairment Allowance Program which is a taxable monthly benefit payable to eligible Canadian Forces Veterans who have one or more physical or mental health problems that are creating a permanent and severe impairment for which rehabilitation services have been approved and for which the Veteran has received a disability award. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions and evaluations of programs and services.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 670

Financial Support – Supplementary Retirement Benefit
Description: Information on the Supplementary Retirement Benefit Program which is a lump sum taxable benefit payable to a Veteran who received an Earnings Loss Benefit due to total and permanent incapacity and whose Earnings Loss Benefits have ceased as they have either reached age 65 or are no longer considered to be totally and permanently incapacitated. Records may include information relating to eligibility criteria, procedures and policies, program design and analysis, and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions and evaluations of programs and services.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 675

Financial Support – War Veterans Allowance
Description: Information on the War Veterans Allowance Program which is a form of financial assistance available to eligible Veterans, qualified civilians and their survivors, dependents and orphans. In recognition of war service, qualified persons are provided with a regular, monthly income to meet basic needs. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Application forms, Assessments, Background papers, Briefings and Consultations, Contracts, Correspondence, Committees, Evaluations, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 680

First Nations Veterans Compensation Package
Description: Information on ex-gratia payments issued to First Nations Veterans with at least 30 days active service in World War I, World War II or Korea, who were eligible for demobilization benefits after the war, who settled on reserves and who were identified as Indian under the Indian Act. Records may include information relating to eligibility requirements for the ex gratia payment; policy and precedent; applications; business processes and procedures; and historical records relating to First Nations Veterans. Records may also contain information on the First Nations Veterans Compensation Act and regulations; the National Round Table which a consultative process with First Nations Veterans and their respective associations; background research and analysis; information gathered and presented during the consultative process; and the implementation of the ex-gratia payment.
Document Types: Agreements, Application forms, Background Papers, Briefings, Committees, Correspondence, Decision Records, Legal Opinion, Media, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 685

Government On-line
Description: Information relating to the creation, maintenance, and other functions associated to providing services for clients via the internet. Records may include information on project planning; program design and analysis; policies and procedures; Government of Canada standards; and administration. Records may also contain information on communications; funding; infrastructure; legal issues; planning; reporting; security issues; and Treasury Board material.
Document Types: Agreements, Assessments, Background Papers, Briefings, Committees, Correspondence, Evaluations, Legal Opinion, Media, Memoranda to Cabinet, Orders in Council, Plans, Presentations, Procedures, Publications, Reports, Statistics and Treasury Board submissions.
Record Number: VAC MVA 625

Home Care and Other Veterans Independence Program Services – Federal Health Claims Processing System Administration Fees: Veterans Independence Program
Description: Information relating to the fees paid to a third party service provider for the processing of claims for the Veterans Independence Program Home Care Services which provides eligible Veterans and civilians with services to support them in remaining self-sufficient at their principal residence. These services include: Housekeeping services, and/or Grounds Maintenance services. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program and service contract administration.
Document Types: Agreements, Briefings, Contracts, Correspondence, Decision Records, Evaluations, Legal Opinion, Memoranda of Understanding, Presentations and Reports.
Record Number: VAC MVA 690

Home Care and Other Veterans Independence Program Services – Home Care Services
Description: Information on the Veterans Independence Program Home Care Services which provides eligible Veterans and civilians with services to support them in remaining self-sufficient at their principal residence. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Agreements, Application forms, Background papers, Briefings and Consultations, Correspondence, Evaluations, Legal Opinion, Legislation, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Reports, Regulations, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 695

Home Care and Other Veterans Independence Program Services – Other Veterans Independence Program Services
Description: Information on the Veterans Independence Program Services which provide eligible Veterans with services as follows: Ambulatory health care services, transportation services, and Home adaptations. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Agreements, Application forms, Background papers, Briefings and Consultations, Correspondence, Evaluations, Legal Opinion, Legislation, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Reports, Regulations, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 700

Home Construction Assistance
Description: Information relating to loans under the National Housing Act to an eligible Veteran in respect of the construction of a single-family home on suitable land and to furnish said Veteran with financial, technical and other assistance as provided under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on construction financing; inspections; construction directives; construction courses; construction contracts; building standards; housing for handicapped and ageing Veterans; sales taxes; deferred construction; lagging contracts; construction reports; recovery from contractors; hydro; interest rates; liaison with Canada Mortgage and Housing Corporation; service eligibility; and housing plans.
Document Types: Agreements, Application forms, Background Papers, Briefings, Contracts, Correspondence, Directives, Evaluations, Leases, Legal Opinion, Legislation, Media, Orders in Council, Plans, Policies, Procedures, Publications, Question Period Notes, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 085

Insurance
Description: Information relating to Insurance – group, life, fire, liability, and general policies to protect the Veteran's and/or public equity in the property that was provided to the Veteran under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information on mortgage clauses; liaison with Insurance companies; group life Insurance plan; fire Insurance fund; summary of application; fire loss recovery procedure; disposition of Insurance recoveries; payment of taxes from Insurance recoveries; recovery from tempest damage; liability Insurance; and chattel Insurance.
Document Types: Application forms, Correspondence, Legal Opinion, Legislation, Policies, Publications and Regulations.
Record Number: VAC MVA 125

Legal Matters – General and Prosecution
Description: Information relating to legal matters, opinions and prosecutions at the Federal Court level. Records may include information on general legal matters including Council to the former Canadian Pension Commission; Courts of Inquiry; litigation reports; legality of marriage and divorce; and various prosecutions at the Federal Court level.
Document Types: Correspondence, Legal Opinion, Decision Records and Reports.
Record Number: VAC MVA 245

Loans/Grants
Description: Information relating to policies on lending operations and the administration of loans and grants to Veterans, and provincial and private housing loan programs under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may include information relating to lending policy; loan termination; deadline for additional loans; interest rates; maximum loans; supplementary loans; repayment terms and procedures; conditional grants; preparation of agreements; crop share agreements; loans for full-time farming, fishing, and fur farming; co-operative farming; displaced persons land settlement; small family farm and off-farm enterprises such as tourist trade; provincial and private housing loan programs (by province or name of lender); and mortgages in escrow.
Document Types: Agreements, Application forms, Background Papers, Contracts, Correspondence, Directives, Leases, Legislation, Media, Orders in Council, Plans, Policies, Procedures, Publications, Question Period Notes, Regulations, Studies and Treasury Board submissions.
Record Number: VAC MVA 060

Long-term and Nursing Home Care – Non-departmental Institutions - Veterans Independence Program
Description: Information on the Veterans Independence Program and services offered through non-departmental institutions where care may be provided to eligible clients in a community facility. The Veterans Independence Program assists clients to remain independent in their own homes or communities as long as possible. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Agreements, Application forms, Assessments, Background Papers, Briefings, Contracts, Correspondence, Evaluations, Legal Opinion, Legislation, Media, Memoranda of Understanding, Order in Councils, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 705

Long-term and Nursing Home Care – Other Non-departmental Institutions – Long-term Care
Description: Information on the Long-term Care Program which is responsible for providing institutional care for eligible Veterans and civilians. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; service and institutional standards; and program administration. Records may also contain information relating to former departmental hospitals and homes and the transfer of these institutions to provincial or community jurisdiction; operating agreements; federal-provincial negotiations; institutional bed requirements and long-term care strategy and costs.
Document Types: Agreements, Application forms, Assessments, Background Papers, Briefings, Capital Contributions, Contracts, Correspondence, Evaluations, Legal Opinion, Legislation, Media, Memoranda of Understanding, Orders in Council, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 710

Long-term and Nursing Home Care – Ste. Anne's Hospital
Description: Information on Ste-Anne's hospital, Veterans Affairs' only remaining departmentally owned facility. Located in Ste-Anne de Bellevue, Quebec, Veterans Affairs Canada is responsible for providing long-term institutional care for eligible Veterans and civilians at this facility. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; service and institutional standards; and program administration.
Document Types: Agreements, Application forms, Assessments, Background Papers, Briefings, Contracts, Correspondence, Evaluations, Legal Opinion, Legislation, Media, Memoranda of Understanding, Order in Councils, Policies, Presentations, Procedures, Publications, Regulations, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 715

Mental Health Services and Supports
Description: Information on the services and supports offered by Veterans Affairs Canada for individuals with Operational Stress Injuries such as depression, anxiety, or post traumatic stress disorder resulting from military or police service. Records may include information relating to the modernization of programs and services, procedures and policies, program design and analysis, and program administration. Records may also contain information on the Veterans Affairs Canada mental health strategy; Veterans Affairs Canada Operational Stress Injury clinics; Veterans Affairs Canada National Centre for Operational Stress Injuries; research; reference materials; family services and supports; peer support programs and networks; and rehabilitation and re-integration services.
Document Types: Background Papers, Briefing Notes, Contracts, Correspondence, Evaluations, Legislation, Media Lines, Memoranda, Memoranda of Understanding, Plans, Policies, Presentations, Press Releases, Procedures, Publications, Question Period Notes, Referral Forms, Regulations, Reports, Speeches, Studies.
Record Number: VAC MVA 720

Merchant Navy Seamen Special Benefit
Description: Information relating to ex-gratia payments made to Canadian and Newfoundland Merchant Navy Veterans who served during the First and Second World Wars and the Korean War to compensate Merchant Navy Veterans for demobilization benefits which they were not eligible to receive, and lost opportunities as a result of this. Records may include information on eligibility requirements for the ex-gratia payment; policy and precedent; applications; business processes and procedures; and historical records relating to Merchant Navy wartime service. Records may also contain information on the Merchant Navy compensation regulations; demobilization benefits; strategic planning and departmental priorities and reports; information presented and gathered during the consultative process and the implementation of the ex gratia payment; and the Merchant Navy Registry.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Legislation, Media, Memoranda to Cabinet, Orders in Council, Policies, Presentations, Procedures, Regulations, Reports and Treasury Board submissions.
Record Number: VAC MVA 725

Mines, Minerals and Surface Rights
Description: Information relating to Mines, Minerals and Surface Rights on lands on which Veterans are settled, and to which the Director holds title, or lands on which Veterans had previously been settled. Records may include information on mines and minerals (by province); acquisition of title to mines and minerals by the Director; surface and subsurface rights; provincial legislation; titles with half minerals; lease disputes; native claims; sale of timber; and sale of gravel.
Document Types: Agreements, Application forms, Assessments, Certificates, Correspondence, Legal Opinion, Legislation, Policies, Procedures, Regulations.
Record Number: VAC MVA 110

National and International Memorials – Canadian Veterans Association of the United Kingdom
Description: Information on the Canadian Veterans Association of the United Kingdom which is a group of Canadian Veterans who did not return to Canada following the war and have banded together, similar to the Royal Canadian Legion in Canada. Records may include information relating to policies and procedures; funding requirements; maintenance agreements; and administrative requirements.
Document Types: Committees and Correspondence.
Record Number: VAC MVA 730

National and International Memorials – Cemetery Maintenance and Memorials
Description: Information on the Cemetery Maintenance and Memorials Program through which Veterans Affairs Canada cares for the graves of Veterans who are buried by the Government of Canada and maintains assorted responsibilities for the National War Memorial in Ottawa, the Tomb of the Unknown Soldier in Ottawa, the Cross of Sacrifice in Arlington National Cemetery in the United States and the Canadian Virtual War Memorial. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on cemeteries and plots owned by the Department and cemeteries owned by the provinces.
Document Types: Agreements, Background papers, Briefings, Contracts, Correspondence, Legislation, Media, Memoranda of Understanding, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Reports, Regulations and Treasury Board submissions.
Record Number: VAC MVA 735

National and International Memorials – International Memorials: Commonwealth War Graves Commission
Description: Information on the Commonwealth War Graves Commission, which was established by Royal Charter in 1917, and its partnership with Veterans Affairs Canada. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; service contracts and agreements; and program administration.
Document Types: Agreements, Briefings, Contracts, Correspondence, Policies, Presentations and Reports.
Record Number: VAC MVA 740

National and International Memorials – National Memorials: Last Post Fund
Description: Information on The Last Post Fund, a non-profit corporation which administers funeral, burial, and gravemarking services for Veterans Affairs Canada. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on agreements and liaison with the Last Post Fund.
Document Types: Administration and Reclaim Account, Agreements, Briefings, Correspondence, Committees, Evaluations, Legal Opinion, Memoranda of Understanding, Policies, Presentations, Procedures, Publications, Regulations and Reports.
Record Number: VAC MVA 745

National and International Memorials – United Nations Memorial Cemetery in Korea
Description: Information on the United Nations Memorial Cemetery in Korea for which Veterans Affairs Canada provides funding in the form of an annual grant to maintain the graves of 516 Canadians who died during the Korean War. Records may include information relating to policies and procedures; funding requirements; maintenance agreements; and administrative requirements.
Document Types: Correspondence and plans.
Record Number: VAC MVA 750

National and International Memorials – Veterans Affairs Canada International Operations
Description: Information on the Veterans Affairs Canada International Operations Program and services which is responsible for the maintenance of thirteen memorials in France and Belgium, including the Canadian National Vimy Memorial and the Newfoundland Memorial at Beaumont-Hamel, as well as the supporting overseas commemorative events and managing the Student Guide Program. Records may include information relating to procedures and policies; program design and analysis; and program administration. Records may also contain information on bilateral relations between Veterans Affairs Canada and the European countries where Veterans Affairs Canada conducts business; service contracts; and the Canadian Battlefield Memorials.
Document Types: Agreements, Background papers, Briefings, Contracts, Correspondence, Legal Opinion, Legislation, Media, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Reports, Regulations, Studies and Treasury Board submissions.
Record Number: VAC MVA 755

Office of the Veterans Ombudsman
Description: Information on the Office of the Veterans Ombudsman which provides clients of Veterans Affairs Canada, their families and others with the opportunity to request independent reviews of their complaints by an independent officer reporting directly to the Minister. Records may include information relating to procedures and policies; program design and analysis; program administration; and briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups. Records may also contain information on liaisons with other program areas within Veterans Affairs Canada including operating and service agreements with all areas with the Veterans Affairs Canada Portfolio.
Document Types: Correspondence, mandate, briefings, Memoranda of Understanding.
Record Number: VAC MVA 760

Part-time Farming (Small Holding)
Description: Information relating to the purchase and/or construction of homes for Veterans on part-time farms (small holdings) where the major source of income comes from a non-farming enterprise. Records may include information on eligibility and qualification; minimum-size requirements; mobile houses and condominium units; subdivision projects (arranged by province); landscaping; summary or vacant land units; sewage and water systems; unsold properties; urban areas; change from part-time farm (small holdings) status to full-time farms or vice versa; monthly statements; municipal grants; tax concessions; drainage; and irrigation.
Document Types: Correspondence, reports and statistics.
Record Number: VAC MVA 090

Pensions, Awards, Allowances for Disability and Death – Attendance Allowance
Description: Information relating to the Attendance Allowance, awarded to provide assistance to clients who are totally disabled. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis, and program administration.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 765

Pensions, Awards, Allowances for Disability and Death – Clothing Allowance
Description: Information on the Clothing Allowance Award which may be provided to Veterans and Canadian Forces members to recognize the costs associated with wear and tear of clothing, and specially made apparel related to the disabilities compensated by a disability pension or award. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 770

Pensions, Awards, Allowances for Disability and Death – Disability Awards
Description: Information relating to the recognition and compensation, under the New Veterans Charter, of Canadian Forces members, Veterans, survivors and dependents for non-economic effects of a service-related disability, including pain and suffering, and functional loss in the form of a Disability Award, Death Benefit or Detention Benefit. Records may include regulatory and policy changes; eligibility criteria; procedures and policies, including the Table of Disabilities which is the instrument used by Veterans Affairs Canada to assess the extent of disability from a pensioned/entitled condition; research and studies; program design and analysis; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions and evaluations of programs and services.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 775

Pensions, Awards, Allowances for Disability and Death – Exceptional Incapacity Allowance
Description: Information relating to the Exceptional Incapacity Allowance award which is provided to eligible clients where an incapacity has resulted in continuing pain and discomfort; resulted in loss of enjoyment of life; and/or shortened life expectancy. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 780

Pensions, Awards, Allowances for Disability and Death – Other Pensions, Awards and Allowances
Description: Information on other pensions, awards and allowances such as Flying Accidents Compensation and Gallantry Awards. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information relating to the payment of gratuities and annuities which accompany certain gallantry awards.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 785

Pensions, Awards, Allowances for Disability and Death – Pensions
Description: Information relating to the provision of pensions awarded through Veterans Affairs Canada to recognize and compensate Veterans, Canadian Forces members, survivors, dependents and eligible civilians for the effects of a service-related injury through pensions for disability or death, allowances, health care benefits and services. Records may include information relating to procedures and policies; research; program design and analysis; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and program administration for the issuance of pensions for disabilities or death incurred by Canada's military forces during World War I, World War II, peacetime service, Special Duty Service, service in a theatre of operations, and reserve or special force service. Records may also contain information on legislation; medical matters of policy and precedent; applications, and procedures and policies, including the Table of Disabilities which is the instrument used by Veterans Affairs Canada to assess the extent of disability from a pensioned/entitled condition, for compensation provided to various eligible groups including civilian organizations; information from boards of inquiry regarding deceased or missing personnel; former prisoners-of-war; pensioners living in foreign countries; Veterans and their dependents deceased more than 20 years; Newfoundlanders; Royal Canadian Mounted Police; and persons recruited in Canada by United Kingdom authorities for special duties. Records may also include information relating to hearings of entitlement and assessment boards formerly authorized under the Pension Act.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 790

Pensions, Awards, Allowances for Disability and Death – Treatment Allowance
Description: Information on the Treatment Allowance Program which temporarily compensates eligible disability pensioners at 100% pension rate in respect of a period of acute care for a pensioned condition. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration.
Document Types: Application forms, Background Papers, Briefings, Correspondence, Decision Records, Evaluations, Legal Opinion, Legislation, Medical advice, Memoranda to Cabinet, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 795

Prisoner of War Ex-gratia Payments
Description: Information on ex-gratia payments issued to former prisoners of war who suffered lost opportunity by not having applied for prisoner of war compensation until some time after 1976 and, because of legislative restrictions, could not be awarded compensation back to that time. Records may include information on eligibility requirements for the ex-gratia payment; policy and precedent; applications; business processes and procedures; and historical records relating to prisoners of war and time in captivity. Records may also contain information on the Prisoner of War compensation regulations; review of compensation regulations and legislative amendments; information presented and gathered during the consultative process; and the implementation of the ex-gratia payment.
Document Types: Background Papers, Briefings, Correspondence, Legislation, Media, Orders in Council, Policies, Presentations, Procedures, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 800

Property Management Directorate
Description: Information of a general nature relating to the operation of Property Management Directorate, which was responsible for the Veterans Land Administration Program and the Soldier Settlement Board. Records may include information on policies and procedures; program design and analysis; and program administration. Records may also contain information on the history of Veterans' land legislation; natural disasters; terms of agreement; absentee Veterans; Committee on Demobilization and Rehabilitation; projects related to the Home Repair Program and other special projects; Veterans' spouses' rights to property of deceased Veterans and devolution of estates; and liens and other encumbrances while title to property is held by the Director.
Document Types: Correspondence, Legal Opinion, Media, Orders in Council, Question Period Notes and Reports.
Record Number: VAC MVA 050

Remembrance Outreach – Ceremonies and Events, Learning Initiatives, and Public Information
Description: Information on other Remembrance Outreach programming and activities in which Veterans Affairs Canada provides a leadership role: conducting ceremonies and events nationally and internationally, developing and providing learning materials to stimulate the engagement of Canada's youth in remembrance activities and fostering remembrance. Records may include records relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on partnership agreements, contracts, historical information; honours and awards, including war medals and decorations of Canada; archives and research; the Books of Remembrance; Heroes Remember website; Veterans Week materials and events; anniversary celebrations; and various community organizations.
Document Types: Background Papers, Briefings, Correspondence, Evaluations, Media, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Reports, Studies and Treasury Board submissions.
Record Number: VAC MVA 805

Remembrance Outreach – Partnership Contribution Program
Description: Information on the Partnership Contribution Program which allows Veterans Affairs Canada to partner with non-profit organizations, registered charitable organizations and associations, museums and historical organizations, the provinces, territories and municipalities, as well as education, research and health institutions to promote awareness and appreciation amongst the Canadian public for the achievements and sacrifices made by Veterans and their historical significance to Canada as a nation. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on partnership agreements, contracts, historical information; and various community organizations.
Document Types: Agreements, Application forms, Briefings, Correspondence, Policies, Presentations, Procedures and Reports.
Record Number: VAC MVA 810

Rescission and Resale
Description: Information relating to rescissions, voluntary or involuntary, on contract agreements administered by the Director, Veterans' Land Administration Program, and sale of reverted properties. Records may include information on policy and procedures; quit claim deed; disposition of surplus; tax adjustments; reinstatement of account; unsold reverted properties; provincial advisory boards; evictions; repossession and sale of chattels; and submissions to council.
Document Types: Agreements, Application forms, Contracts, Correspondence, Legislation, Policies and Regulations.
Record Number: VAC MVA 120

Special Housing Assistance for Veterans
Description: Information relating to joint Veterans Affairs and Canada Mortgage and Housing Corporation programs (ended March 1980) which were extended to assist Veterans on low or modest incomes to acquire housing accommodation. Records may include information on eligibility and qualification; request for information; low-rental housing; low-rental housing projects (arranged by name of project); co-operation and liaison with Canada Mortgage and Housing Corporation; statistical summaries; extension of benefits; and applications for assistance (arranged numerically).
Document Types: Correspondence and Statistics.
Record Number: VAC MVA 080

Taxes
Description: Information relating to Taxes as they affect Veterans settled under provisions of the Veterans' Land Act and advising Veterans of tax implications. Records may include information on Taxes on Crown-owned property; grants in lieu of Taxes; payment of Taxes; sales tax rebate instructions; gift tax; surface and mineral leases and taxable income; capital gains tax; tax sale procedures; tax limitation agreements; mortgage interest tax credit plans; provincial tax rebates; land transfer tax; land speculation tax; and real property tax deferment.
Document Types: Assessments, Correspondence, Legal Opinion, Legislation, Policies and Regulations.
Record Number: VAC MVA 100

Treatment Benefits and Other Health Services and Re-establishment Services – Benefits and Services
Description: Information on the Treatment Benefit Programs, or Programs of Choice, offered by Veterans Affairs Canada to eligible recipients. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program administration for various health services and benefits and for the Programs of Choice which include: Aids to Daily Living, Ambulance and Medical Travel Services, Audio (Hearing) Services, Dental Services, Hospital Services (in-patient and out-patient services), Medical Services, Medical Supplies, Nursing Services, Oxygen Therapy, Prescription Drugs, Prosthetics and Orthotics, Related Health Services, Special Equipment, and Vision (Eye) Care and Vision (Eye) Care Canadian National Institute for the Blind Benefits. Records may also contain information relating to the provision of coverage under the Public Service Health Care Plan for clients eligible for benefits under the New Veterans Charter, including Memoranda of Understanding between Veterans Affairs Canada and the Treasury Board Secretariat, contributions and levels of coverage and service providers.
Document Types: Agreements, Application forms, Background Papers, Briefings, Contracts, Correspondence, Directives, Evaluations, Legal Opinion, Legislation, Media, Memoranda of Understanding, Orders in Council, Plans, Policies, Presentations, Procedures, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 815

Treatment Benefits and Other Health Services and Re-establishment Services – Federal Health Claims Processing System Administration Fees: Treatment Benefits
Description: Information relating to the fees paid to a third party service provider for the processing of claims for Treatment Benefits and other Health Services in accordance with a service contract. Records may include information relating to eligibility criteria; procedures and policies; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; program design and analysis; and program and service contract administration.
Document Types: Agreements, Briefings, Contracts, Correspondence, Decision Records, Evaluations, Legal Opinion, Memoranda of Understanding, Presentations and Reports.
Record Number: VAC MVA 820

Treatment Benefits and Other Health Services and Re-establishment Services -Job Placement
Description: Information on the Job Placement Program which offers post-release job-finding support to eligible Canadian Forces Veterans, focusing on job-search training, career counselling and job-finding assistance. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions; statements of requirement for contracting a service provider; and evaluations of programs and services.
Document Types: Agreements, Application forms, Background Papers, Briefings and Consultations, Committees, Contracts, Correspondence, Legal Opinion, Legislation, Memoranda to Cabinet, Memoranda of Understanding, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Reports, Regulations, Studies and Treasury Board submissions.
Record Number: VAC MVA 825

Treatment Benefits and Other Health Services and Re-establishment Services – Rehabilitation Services
Description: Information on the Rehabilitation/Vocational Assistance Program which works to give eligible Canadian Forces Veterans and others access to services that will help them function to their maximum capability at home, at work or within their communities after suffering a service-related illness or injury. Records may include information relating to eligibility criteria; procedures and policies; program design and analysis; the Service Income Security Insurance Plan; and program administration. Records may also contain information on the modernization of programs and services offered by Veterans Affairs Canada; service delivery requirements; collaboration with the Service Income Insurance Plan Financial Services, partnering opportunities and program agreements or program arrangements; briefings and consultations with Veterans organizations, advisory groups and other concerned organizations and groups; and planning, project descriptions; statements of requirement for contracting a service provider and lists of service providers; and evaluations of programs and services.
Document Types: Agreements, Application forms, Background Papers, Briefings, Committees, Contracts, Correspondence, Legal Opinion, Legislation, Memoranda of Understanding, Orders in Council, Plans, Policies, Procedures, Presentations, Publications, Regulations, Reports, Statistics, Studies and Treasury Board submissions.
Record Number: VAC MVA 830

Veterans Insurance
Description: Information on the administration of life insurance purchased by Veterans and other eligible individuals under the Returned Soldiers' Insurance Act and the Veterans Insurance Act. Records may include information on eligibility and qualification; policies and procedures; program design and analysis; reports; statistics; studies and surveys; acts; regulations and rulings.
Document Types: Correspondence, Decision Records, Legal Opinion, Legislation, Orders in Council, Policies, Procedures, Regulations, Reports and Statistics.
Record Number: VAC MVA 030

Veterans Land Act and Soldier Settlement Act – Eligibility and Qualification
Description: Information relating to eligibility to apply for benefits under the Veterans' Land Act and the Soldier Settlement Act, certificates of qualification and cancellation of certificates of qualification, and termination date for acceptance of loan applications. Records may include information on the administration of benefits under the Veterans Land Administration Program which was established to assist Veterans who returned home from World War II and from Korea and who wished to settle in Canada as farmers or fishermen or build their own home. Records may contain information on eligibility of recipients of War Veterans Allowance; aged Veterans; dual service; medical fitness; re-establishment credits; duplication of benefits; Veterans Business and Professional Loans Act; various groups such as the Canadian Army Special Force, Firefighters, Ferry Command, Merchant Marines, members of His Majesty's Forces other than Canadian; Allied Forces, Special Duties Personnel, Regular Forces and Interim Forces; all categories of Veterans including native Veterans; and National Resources Mobilization Act personnel.
Document Types: Background Papers, Briefings, Certificates, Correspondence and Media.
Record Number: VAC MVA 055

Standard Classes of Records

Please see the Introduction to this publication for the descriptions of Standard Classes of Records.

Access to Information and Privacy Requests

Accounts and Accounting

Acts and Legislation

Administration

Administrative and Management Services

Audits

Boards, Committees and Councils

Budgets

Buildings

Buildings and Properties

Business Continuity Planning

Classification of Positions

Communications

Co-operation and Liaison

Disclosure to Investigative Bodies

Equipment and Supplies

Finance

Furniture and Furnishings

Hospitality

Human Resources

Information Technology Services

Lands

Occupational Health, Safety and Welfare

Office Appliances

Official Languages

Pensions and Insurance

Personnel

Physical Security

Proactive Disclosure

Procurement and Contracting

Recruitment and Staffing

Relocation

Salaries and Wages

Staff Relations

Training and Development

Travel

Utilities

Vehicles

Institution-Specific Personal Information Banks

Agent Orange ex gratia Payment
Description: This bank describes information used to establish applicant eligibility for the Agent Orange ex-gratia payment. Personal information collected may include: full name of applicant, date of birth, date of death, cause of death, contact information, service/ regimental number, Social Insurance Number, language of choice, maiden name, alias, signature, Government of Canada pay information, service dates and posting at CFB Gagetown, VAC file number, civilian employment records at CFB Gagetown, medical diagnosis and supporting medical information.
Note: The following are examples of document types, submitted by the applicant, that are necessary to establish proof of civilian residency for eligibility purposes: Statistics Canada/census registrations, income tax returns, land deeds, mortgages, leases, wills, bonds, legal correspondence, water or utility records, banking records, vehicle registration or church records. Eligibility decisions are based on the integrity of the official document including name, address and date as identified on the document and are not based on any other personal information that may be contained in the document. Government of Canada pay information is used to establish employment.
Class of Individuals: Canadian Forces Members, Federal Government employees, civilian contractors who were posted or were employed at CFB Gagetown in 1966 and 1967 and civilians who lived within five kilometers of CFB Gagetown in 1966 and 1967, including the applicant's representative, physician, power of attorney and or caregiver.
Purpose: This information is used to support the decision making process and to administer the Agent Orange ex-gratia payments.
Consistent Uses: Between 1960 and 1990, some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number because DND personnel were required to use it as their personal identification number during that time. As well, the information may also be used to link with PWGSC PPU 085 (Standard Payment System) to support the issue and post-issue processing required by the Receiver General Payment function. This information may also be used internally for program management purposes including research, statistics, planning and evaluation.
Retention and Disposal Standards: Under development
Related Record Number: VAC MVA 640
TBS Registration: 007309
Bank Number: VAC PPU 200

Assistance Fund
Description: This bank contains information on the provision of single cash grants to persons who meet the eligibility criteria and who require a grant to meet an extreme emergency situation.
Class of Individuals: This information relates only to those persons who are recipients in accordance with the War Veterans Allowance Act.
Purpose: The purpose of this bank is to provide information concerning the payment of single cash grants and is authorized under the Department of Veterans Affairs Act, Assistance Fund Regulations and War Veterans Allowance Act.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 650
TBS Registration: 003476
Bank Number: VAC PPU 045

Client Database
Description: This is a computerized data bank relating to Veterans, their spouses and dependants, and other clients who were or are now in receipt of benefits, or who applied for benefits and were denied. Data may include names, addresses, social insurance numbers, service numbers, benefits received and additional information required to provide service to the client. Information in this bank is also shared with the Royal Canadian Legion, with a client's consent, to assist in the preparation of applications for services and benefits from Veterans Affairs.
Class of Individuals: The information relates to Veterans, their spouses and dependants who were or are now in receipt of benefits payable under the War Veterans Allowance Act, the Civilian War-Related Benefits Act, the Pension Act, the Canadian Forces Members and Veterans Re-establishment and Compensation Act, the Royal Canadian Mounted Police Pension Superannuation Act, sections 32 to 34, the Flying Accidents Compensation Regulations, the Gallantry Gratuities and Annuities Order and the Halifax Relief Commission Pension Continuation Act.
Purpose: The databases are maintained to assist Veterans Affairs in responding effectively to client needs.
Consistent Uses: Information in this bank is shared with Public Works and Government Services Canada PWGSC PPU 040 (Direct Deposit Interface System) or PWGSC PPU 085 (Standard Payment System), for cheque issuance purposes; with Human Resources and Social Development Canada, HRSDC PPU 380 (Service Delivery (SD) and Enterprise Database (OPS)), to determine the Veteran's Old Age Security benefits; and with Canada Revenue Agency (Taxation), CRA PPU 005 (Individual Income Tax Return), to verify the Veteran's income, and with the Last Post Fund to assist in determining eligibility to benefits under the Veterans Burial Regulations, 2005. Information in this bank is also shared with the health claims administrator, who processes medical claims on behalf of the Department of Veterans Affairs. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and1990
Retention and Disposal Standards: The databases are continually maintained and an annual snapshot of the databases is released to Library and Archives Canada at the end of November each year.
RDA Number: 91/006
Related Record Number: VAC PRN 932
TBS Registration: 005248
Bank Number: VAC PPU 085

Contractual Obligations
Description: Data in this bank include correspondence, internal memoranda and reports, as well as absentee and rescission documentation.
Class of Individuals: The information relates to Veterans established under the Veterans' Land Act.
Purpose: The purpose of this bank is to monitor, under the Veterans' Land Act and Regulations, payments, taxes, insurance, property maintenance and the residence or operation, as per the contractual agreement made between the Veteran and the Director.
Consistent Uses: Information in this bank may be provided to Justice Canada, JUS PPU 010 (Civil Proceedings and Legal Services), who requires copies of deeds, agreements or historical data from files prepared by the Director, the Veterans' Land Act, in order to help the Department to resolve issues related to ownership.
Retention and Disposal Standards: Records are transferred to Library and Archives Canada sixty years from the date of final loan payment.
RDA Number: 93/013
Related Record Number: VAC MVA 060; VAC MVA 065 and VAC MVA 070
TBS Registration: 003464
Bank Number: VAC PPU 070

Counselling, Rehabilitation, Sheltered Employment, Burial and Trust Fund Benefits, Estates Information
Description: This bank contains information on counselling, rehabilitation, sheltered opportunities, burial benefits, trust fund and Benevolent Fund assistance, and estate information.
Class of Individuals: Certain former and still serving members of the armed forces, and others, who served in World Wars I, II, the United Nations peacekeeping operations in Korea and in peacetime.
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act, the Pension Act, the Veterans Review and Appeal Board Act, the Civilian War-related Benefits Act, the Veterans Burial Regulations, 2005, Veterans Treatment Regulations, the Guardianship of Veterans Property Regulations, the Veterans Estates Regulations, the Army Benevolent Fund Act, Last Post Fund Regulations, 1995, the Veterans' Rehabilitation Act (repealed 1990), and Veterans Rehabilitation Regulations (repealed), details concerning the counselling, rehabilitation, sheltered employment opportunities, burial benefits, trust fund and Benevolent Fund assistance, and estate information.
Consistent Uses: Information in this bank is occasionally provided to the Public Trustee Estate Administrator and/or third party administrators for administration of estates or to funeral directors for payment purposes. Details of departmental benefit status, service particulars and date of birth may be given to Last Post Fund representatives in order that funeral and burial assistance may be provided.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the Veteran or the last eligible dependant, whichever is applicable, and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 650; VAC MVA 665; VAC MVA 745; VAC MVA 815 and VAC MVA 830
TBS Registration: 003469
Bank Number: VAC PPU 005

Devolution of Estates
Description: Data in this bank include legal and other correspondence, inter-office memoranda and reports, as well as Surrogate or Probate Court documents.
Class of Individuals: Information relates to the estates of deceased Veterans who were established under the Soldier Settlement Act and the Veterans' Land Act.
Purpose: The purpose of this bank is to identify, under the Veterans' Land Act and Regulations, those individuals entitled to inherit the agreement of sale of the deceased Veteran.
Consistent Uses: Information in this bank may be provided to Public Trustees, Estate Administrators, Justice Canada, JUS PPU 010 (Civil Proceedings and Legal Services), or provincial taxation and registry offices for the purposes of estate administration.
Retention and Disposal Standards: Records are transferred to Library and Archives Canada sixty years from the date of final loan payment.
RDA Number: 93/013
Related Record Number: VAC MVA 060; VAC MVA 065 and VAC MVA 070
TBS Registration: 003465
Bank Number: VAC PPU 075

Disability Awards, Death Benefit and Detention Benefit
Description: This bank pertains to information used to establish applicant/client eligibility for benefits and awards under the Canadian Forces Members and Veterans Re-establishment and Compensation Act. Such information may include: client's full name, date of birth, date of death, mailing and/or residential address, marital status, client file number, Military service number, medical information, summaries of military service, death certificate and documentation related to Prisoner of War (POW) imprisonment, decisions at all levels of adjudication and awards and benefits awarded. In view of the fact that the availability of services, programs and benefits extends to the family unit, information on spouses, common law partners, dependants etc. is also collected.
Class of Individuals: Former and current members of any of the Canadian Forces who served after 01 April, 1947, who apply for these benefits. Excluded are members who served in the Special Force from 05 July 1950 to 31 October 1953. Also relates to spouses, common law partners, dependant children, survivors or orphans of former and still serving members.
Purpose: The purpose of the information is to manage this function/program or activity. This information is used to make decisions about and maintain accounts on awards and allowances for Disability, Death and Detention under the Canadian Forces Members and Veterans Re-establishment and Compensation Act.
Consistent Uses: In accordance with applicable laws the information may also be provided to qualified medical practitioners, health professionals, social agencies (established or accredited by federal or provincial law) and program administrators so that they may adequately provide a social or health service needed by the individual. Information described by this bank may be shared with a health claims administrator who processes Veterans' medical claims on behalf of the Department of Veterans Affairs. Medical and disability benefit information of still serving members, may also be linked to DND PPE 810, (Medical Records) to enable medical authorities of the Canadian Forces to fully assess and respond to the members' health needs. As well, the information may also be used to link with PWGSC PPU 085 (Standard Payment System) to support the issue and post-issue processing required by the Receiver General Payment function. The information is also shared with the Last Post Fund (a non profit organization dedicated to ensuring that no war Veterans who meet wartime service eligibility criteria are denied a dignified funeral and burial for lack of sufficient funds) to assist in determining eligibility to benefits under the Veterans Burial Regulations of 2005. If a client resides in a foreign country, the information may also be given to the administration of foreign governments for the purpose of administering services, programs and benefits. This information may be shared with other programs within Veterans Affairs Canada: the Rehabilitation program (VAC PPU 550) and the Financial Benefits program (VAC PPU 510). This information may also be used internally for program management purposes including research, statistics, planning and evaluation.
Retention and Disposal Standards: Under development
Related Record Number: VAC MVA 670; VAC MVA 775 and VAC MVA 830
TBS Registration: 007073
Bank Number: VAC PPU 560

Educational Assistance
Description: The information in this bank concerns Educational Assistance available to eligible Veterans and their dependants.
Class of Individuals: Eligible Veterans and/or dependants.
Purpose: The purpose of this bank is to provide, under the Veterans Rehabilitation Act (Repealed 1990), Children of Deceased Veterans Education Assistance Act and the Pensioners Training Regulations, and details relating to Educational Assistance. Originally, this assistance was available to persons who served in the armed forces and their dependants. Currently, the Education Assistance Program provides post-secondary assistance to eligible children of CF members and Veterans who die/died as a result of military service.
Consistent Uses: None.
Retention and Disposal Standards: These records are retained for six fiscal years after the student reaches the age of 30; if benefits extend beyond the age of 30, the files are retained six fiscal years after the last administrative action. After the retention period has expired the records are destroyed in accordance with the approved disposition authority.
RDA Number: 83/031
Related Record Number: VAC MVA 665
TBS Registration: 003470
Bank Number: VAC PPU 010

Electronic Identity Proving System
Description: This bank describes the information collected to validate the identity of first time users of online services. The Personal Statement of Identity received by Veterans Affairs Canada (VAC) includes first name, last name, date of birth, gender, home address, mailing address, home telephone number and business telephone number. A Meaningless but Unique Number (MBUN) associated with the user's e-pass and the VAC client file number is also captured by the system.
Class of Individuals: Veterans Affairs Canada clients using online services.
Purpose: To validate the Personal Statement of Identity received from Canada Revenue Agency for first time users of Veterans Affairs Canada on-line services.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for a period of 2 years after the last administrative action and then destroyed.
RDA Number: 98/001
Related Record Number: VAC MVA 625
TBS Registration: 007074
Bank Number: VAC PPU 086

Eligibility, Property Purchase and Sale, and Construction
Description: Data in this bank include Veterans' applications, inter-office memoranda, owners' offers to sell, legal documentation and correspondence regarding acquisition of title, Veterans' agreements of sale, construction contracts and related documentation, and acquisition of stock and equipment.
Class of Individuals: The information relates to Veterans established under the Soldier Settlement Act and the Veterans' Land Act.
Purpose: The purpose of this bank is to provide, under the Soldier Settlement Act and the Veterans' Land Act and Regulations, details concerning the eligibility of a Veteran for financial assistance, the appraisal and acquisition of property and the improvement thereon of existing buildings and/or construction of new buildings, the agreements of sale covering resale of such properties and the acquisition of stock and equipment to the Veteran purchaser.
Consistent Uses: Information in this bank may be provided to Justice Canada, JUS PPU 010 (Civil Proceedings and Legal Services), who requires copies of deeds, agreements or historical data from files prepared by the Director, the Veterans' Land Act.
Retention and Disposal Standards: Records are transferred to Library and Archives Canada sixty years from the date of final loan payment.
RDA Number: 93/013
Related Record Number: VAC MVA 060; VAC MVA 065 and VAC MVA 070
TBS Registration: 003462
Bank Number: VAC PPU 060

Financial Benefits
Description: This bank pertains to information required to calculate and administer benefits under the Financial Benefits program. Such information may include: client's full name, date of birth, date of death, mailing and/or residential address, marital status, Social Insurance Number (SIN), Military Service Number, summaries of service and financial information. In view of the fact that the availability of benefits extends to the family unit, information on spouses, common law partners, dependants, etc., is also collected.
Note: Eligibility for the Financial Benefits program commences upon approval for the Rehabilitation Services and Vocational Assistance program.
Class of Individuals: Veterans who are or who have previously been deemed eligible for Rehabilitation Services and Vocational Assistance. Also relates to spouses, common law partners, dependant children, survivors or orphans.
Purpose: This information is used to administer the following programs: the Earnings Loss Benefits (Temporary and Extended), Canadian Forces Income Support, Permanent Impairment Allowance and Supplementary Retirement Benefit.
Consistent Uses: Between 1960 and 1990, some documents received in Veterans Affairs Canada (VAC) from the Department of National Defence (DND) may contain the SIN because DND personnel were required to use it as their personal identification number during that time. In accordance with the Canadian Forces Members and Veterans Re-establishment and Compensation (CFMVRC) Act, the Social Insurance Number (SIN) may be used to match information described in the bank with CRA PPU 005 (Individual Income Tax Return) to verify the Veteran's income information. This information may be provided to Public Works and Government Services Canada (PWGSC) to support the issue and post-issue processing required by the Receiver General Payment function (PWGSC PPU 085 – Standard Payment System). This information may be shared with other programs within Veterans Affairs Canada; the Rehabilitation Services and Vocational Assistance (VAC PPU 550) and the Disability Awards, Death Benefit and Detention Benefit (VAC PPU 560). This information may also beused internally for program management purposes including research, statistics, planning and evaluation.
Retention and Disposal Standards: Under development.
Related Record Number: VAC MVA 655; VAC MVA 660; VAC MVA 670 and VAC MVA 675.
TBS Registration: 005508
Bank Number: VAC PPU 510

Health Benefits Program/Public Service Health Care Plan
Description: This bank describes information required to establish eligibility for the Health Benefits Program/Public Service Health Care Plan. The personal information may include: applicant or client's full name, date of birth, date of death, client file number, Military service number, service dates, Social Insurance Number (SIN), mailing and/or residential address, marital status, language preference, gender and hospital benefit coverage.
Note: Survivors may also elect to participate in the group health insurance program.
Class of Individuals: Individuals who have been designated as members of the Public Service Health Care Plan (PSHCP) effective April 1 2006. Included in this group are individuals who do not otherwise have PSHCP eligibility. These individuals may be former members of the Canadian Forces who have been approved for Long Term Disability benefits under the Service Income Security Insurance Plan; Veterans of the Canadian Forces with a service related Rehabilitation need that has been, identified by VAC; and survivors of Veterans and members of the Canadian Forces who have died as a result of military service. Also includes spouse, common law partner, dependants and survivors.
Purpose: To administer and manage the Health Benefits Program/Public Service Health Care Program.
Consistent Uses: This information may be used internally for program management purposes including research, statistics, planning and evaluation. This information is shared with Public Service Health Care Plan Trust (TBS PBS 375) and subsequently with relevant health plan administrators for the purpose of enrolling the VAC client group into the Health Benefits Program/Public Service Health Care Plan. The effective date of coverage for the PSHCP is shared with DND's Service Income Security Insurance Plan (SISIP) Long-term Disability Program and Major Medical Program (DND PPE 808), to avoid duplication of coverage. Between 1960 and 1990, some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use the SIN as their personal identification number during that time. Quebec residents are required to provide their Social Insurance Number under the authority of the Quebec Provincial Income Tax Act for income tax reporting purposes.
Retention and Disposal Standards: Under development.
Related Record Number: VAC MVA 815
TBS Registration: 007094
Bank Number: VAC PPU 520

Health Care Programs (Non-pension Related)
Description: This bank contains information on health care benefits and treatments provided to Veterans and other qualified individuals for illness or non-pensioned disability.
Class of Individuals: This information relates to persons who served in the armed forces or in the Merchant Navy during World Wars I, II and/or the U.N. operations in Korea, members of certain civilian organizations during World War II, former and still serving members of the Canadian Forces, and other persons who have received departmentally sponsored treatment and health care benefits.
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act and Veterans Health Care Regulations, information on health care benefits and services and care provided to Veterans and other qualified persons for illness or disability not related to any pensioned disability.
Consistent Uses: Information in this bank is shared with the health claims administrator, who processes medical claims on behalf of the Department of Veterans Affairs. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and 1990.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 815
TBS Registration: 003473
Bank Number: VAC PPU 020

Honours and Awards
Description: This bank contains ships ledgers, World War I and World War II badge ledgers and nominal rolls for Newfoundland Veterans.
Class of Individuals: Persons who served in the armed forces during the World Wars I and II and Newfoundland Veterans who served in the Royal Navy, Royal Air Force or the Merchant Marine during World War II or the Korean War.
Purpose: The purpose of the bank is to identify those individuals who have applied for and/or received medals or copies of medals.
Consistent Uses: None
Retention and Disposal Standards: For Veterans or others who have made a claim for medals, all information including correspondence is retained for a period of three months after the decision is communicated, at which time the records are forwarded to Library and Archives Canada for inclusion in the Veteran's service record. First World War and Killed in Action WWII correspondence have been identified as historical records and are retained permanently by Veterans Affairs Canada.
RDA Number: Under development
Related Record Number: VAC MVA 805
TBS Registration: 002280
Bank Number: VAC PPU 110

Immediate Post-discharge Benefits
Description: This bank contains information about post-discharge benefits paid to qualifying persons.
Class of Individuals: These benefits were available to persons who served in the armed forces and paramilitary bodies in World War II and/or the Korean War. Also Newfoundland Veterans eligible for re-establishment credits.
Purpose: The purpose of this bank is to provide, under the War Service Grants Act and the Veterans Benefit Act and respective Regulations, information on war service gratuities, re-establishment credits and other Immediate Post-discharge Benefits.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the Veteran and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 785
TBS Registration: 003471
Bank Number: VAC PPU 015

Job Placement Assistance
Description: This bank pertains to information required to establish eligibility for services under the Job Placement program. Such information may include: client's full name, mailing and/or residential address, Military Service Number, employment histories, Military Occupation Classifications, progress reports about job placement efforts and death certificates.
Class of Individuals: Former members of any of the Canadian Forces who served after 01 April, 1947, with the exclusion of the members who served in the Special Force from 05 July 1950 to 31 October 1953. Also relates to spouses or common law partners of former or deceased members.
Purpose: To administer and manage the Job Placement program.
Consistent Uses: Between 1960 and 1990, some documents received in Veterans Affairs Canada (VAC) from the Department of National Defence (DND) may contain the SIN because DND personnel were required to use it as their personal identification number during that time. Information described by this bank may be shared with an external job placement service provider for the purpose of delivering individual career counselling and job finding assistance to veterans on behalf of the Department of Veterans Affairs. This information may be used internally for program management purposes including research, statistics, planning and evaluation. This information may also be shared with another program within Veterans Affairs Canada: the Financial Benefits program (Canadian Forces Income Support – VAC PPU 510).
Retention and Disposal Standards: Under development.
Related Record Number: VAC MVA 655 and VAC MVA 825
TBS Registration: 005509
Bank Number: VAC PPU 530

Legal Services for Disability Applicants and Allowance Appellants
Description: The bank contains correspondence, notices, documentary evidence, submissions, forms relating to the initiation of claims, the searching of records, the identification of evidence, the counselling of applicants and the preparation and presentation of assessment and entitlement claims before review and appeal panels of the Veterans Review and Appeal Board. Some items of information in this bank are subject to solicitor-client privilege. The material is used for the preparation and presentation of claims.
Class of Individuals: The class of individuals to whom the personal information bank relates is: Veterans of World War I, World War II, the Korean War, members of the Royal Canadian Mounted Police, members of the Canadian Armed Forces and their widows and dependants.
Purpose: The purpose of this bank is to provide information used by the Bureau of Pensions Advocates in providing free legal service to persons seeking to establish claims under the Pension Act, Canadian Forces Members and Veterans Re-establishment and Compensation Act, the Civilian War-related Benefits Act, War Veterans Allowance Act, Flying Accidents Compensation Regulations, Gallantry Gratuities and Annuities Order, the Royal Canadian Mounted Police Superannuation Act and the Royal Canadian Mounted Police Pension Continuation Act.
Consistent Uses: Information in this bank is provided to qualified medical practitioners in order to obtain medical opinions in support of claims. The information is also used occasionally to support other claims of a similar nature. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and 1990.
Retention and Disposal Standards: Records are retained for a period of five years after the date of service to the client provided there has been no activity on the file for at least two years and then may be destroyed in accordance with the approved disposition authority.
RDA Number: 95/012
Related Record Number: VAC MVA 295; VAC MVA 680; VAC MVA 775 and VAC MVA 680
TBS Registration: 003482
Bank Number: VAC PPU 090

Payment of Short-term Allowances
Description: This bank contains information about short-term allowances that were payable to eligible Veterans.
Class of Individuals: Certain former members of the Armed Forces, and others, who served in World Wars I, II, and the Korean War.
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act, information concerning the Payment of Short-term Allowances for service in World War II and/or the Korean War, during periods of unemployment, temporary incapacity and while awaiting returns from business.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant, or when the Veteran reaches the age of 90 as long as two years have elapsed since the last administrative action, and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 665
TBS Registration: 003460
Bank Number: VAC PPU 025

Pensions and Compensation
Description: The data in this bank may be held in written or recorded form and include addresses, personal characteristics, regimental numbers, pension numbers, summaries of service, medical records, information on dependants, applications for benefits, records of hearings, decisions at all levels of adjudication, benefits awarded, pension payment inquiries and related correspondence of the individuals concerned.
Class of Individuals: Former and still serving members of any of the Canadian Forces (or, in some cases, Allied Forces), the Royal Canadian Mounted Police, certain civilians and their dependants. Also, for Newfoundland Veterans who, prior to 1949, received a pension from the British Government; this information is maintained in entitlement ledgers, medical registers and nominal rolls.
Purpose: The purpose of the bank is to retain the documents required for making decisions and maintaining accounts on pensions, compensation and grants for applicants under the Pension Act, Canadian Forces Members and Veterans Re-establishment and Compensation Act, Flying Accidents Compensation Regulations, Civilian War-related Benefits Act, Gallantry Awards Order, the Royal Canadian Mounted Police Superannuation Act, the Royal Canadian Mounted Police Pension Continuation Act, the Special Operators War Service Benefits Act, the Supervisors War Service Benefits Act, the Penitentiary Inmates Accident Compensation Regulations, the Special Indemnities Plan for Dependants of Canadian Forces Attachés, the Defence Services Pension Continuation Act, the Women's Royal Naval Services and the South African Military Nursing Service (Benefits) Act.
Consistent Uses: Information in this bank may be provided to the Department of National Defence, DND PPE 810 (Medical Records) or the Royal Canadian Mounted Police, CMP PPE 802 (RCMP Member Service Records) or CMP PPE 808 (Medical Records of RCMP Members), for the administration of shared benefits; or with foreign governments for the purpose of administering pensions to recipients residing in a foreign country. Information may also be shared with authorized parties to assist the Department in the collection of overpayments. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and 1990.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 665; VAC MVA 680; VAC MVA 765; VAC MVA 770; VAC MVA 780; VAC MVA 785; VAC MVA 790 and VAC MVA 795
TBS Registration: 003478
Bank Number: VAC PPU 055

Pensions Under the Halifax Relief Commission Pension Continuation Act
Description: This bank contains personal, medical and social characteristics of those individuals whose injuries were registered with the Halifax Relief Commission following the explosion of December 6, 1917.
Class of Individuals: Individuals injured in the Halifax explosion.
Purpose: The purpose is to maintain a record of persons injured in the Halifax explosion in order to administer pension payments and consider claims for Pensions Under the Halifax Relief Commission Pension Continuation Act.
Consistent Uses: The original fund is depleted and monies are now paid by Veterans Affairs Canada to individuals with funds transferred from the Department of Finance. Therefore, certain information must be provided to the Minister of Finance as required by the Finance Act.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the recipient and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 785
TBS Registration: 003477
Bank Number: VAC PPU 050

Property Sales and Other Dispositions
Description: Data in this bank include legal documents, survey plans and descriptions, authority for dispositions such as Orders-in-Council or ministerial approval and, where applicable, tendering documentation as well as correspondence and inter-office memoranda.
Class of Individuals: The information relates to Veterans established under the Soldier Settlement Act and the Veterans' Land Act.
Purpose: The purpose of this bank is to provide information on sales, granting of easements, gas and oil leases, right of way, etc., Related Properties acquired by the Director under the Veterans' Land Act and Regulations.
Consistent Uses: Information in this bank may be provided to Justice Canada JUS PPU 010 (Civil Proceedings and Legal Services) who requires copies of deeds, agreements or historical data from files prepared by the Director, the Veterans' Land Act.
Retention and Disposal Standards: Records are transferred to Library and Archives Canada sixty years from the date of final loan payment.
RDA Number: 93/013
Related Record Number: VAC MVA 060; VAC MVA 065 and VAC MVA 070
TBS Registration: 003463
Bank Number: VAC PPU 065

Records of Sea Service for Canadian Merchant Seaman
Description: This bank contains individuals' names, dates and places of birth, record of vessels and periods of service for Merchant Seamen in the Canadian Merchant Navy and seamen killed or injured on certain vessels. The records maintained cover World War II, 1939 to 1947 and a limited number of ships which operated in the Korean War, 1950 to 1953.
Class of Individuals: Canadian Merchant Seamen.
Purpose: The purpose of this bank is to provide statements of sea service to support applications for service medals and Veterans' benefits to individual merchant seamen. The primary identifiers are name, date of birth and name of ship.
Consistent Uses: None
Retention and Disposal Standards: Under development.
RDA Number: Under development
Related Record Number: VAC MVA 665 and VAC MVA 785
TBS Registration: 003736
Bank Number: VAC PPU 120

Rehabilitation Services and Vocational Assistance
Description: This bank pertains to information used to establish eligibility for Rehabilitation Services and Vocational Assistance. Such information may include: client's full name, date of birth, date of death, mailing and/or residential address, marital status, Social Insurance Number (SIN), Military Service Number, medical information and summaries of service. Spouses/common law partners and survivors may be eligible for services and assistance and their information may also be collected.
Class of Individuals: Former members of any of the Canadian Forces who served after 01 April, 1947, with the exclusion of the members who served in the Special Force from 05 July 1950 to 31 October 1953, as well as the Veteran's spouse/common-law partner, or the survivor (in the case of member's death related to military service).
Purpose: To administer and manage the program, including assessments; determining eligibility and if applicable, receiving Rehabilitation Services and Vocational Assistance.
Consistent Uses: Between 1960 and 1990, some documents received in Veterans Affairs Canada (VAC) from the Department of National Defence (DND) may contain the SIN because DND personnel were required to use it as their personal identification number during that time. Information described by this bank may be shared with an external service provider for the purpose of delivering Rehabilitation Services and Vocational Assistance to eligible participants on behalf of the Department of Veterans Affairs. In accordance with applicable laws, this information may be provided to qualified medical practitioners, health professionals, social agencies (established or accredited by federal or provincial law) and program administrators in order that they may adequately provide services and assistance needed by the individual. This information may be shared with other programs within Veterans Affairs Canada: Financial Benefits (VAC PPU 510), Job Placement Assistance (VAC PPU 540). This information may also be used internally for program management purposes including research, statistics, planning and evaluation.
Retention and Disposal Standards: Under development.
Related Record Number: VAC MVA 660 and VAC MVA 830
TBS Registration: 005510
Bank Number: VAC PPU 550

Residential Care
Description: This bank contains information on health care benefits provided to Veterans and other qualified individuals who are or have been patients in departmental hospitals or contract beds in provincial and private facilities. Some of this information may have been copied to Head Office and regional office files. This bank, however, represents a complete account of treatment received which is organized by and must be accessed by the institution.
Class of Individuals: This information relates to persons who served in the armed forces or in the Merchant Navy during World Wars I, II and/or the U.N. operations in Korea, members of certain civilian organizations during World War II, Canadian Forces Veterans and other persons who have received treatment in a present or former departmental facility or contact bed.
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act, and Veterans Health Care Regulations, information on health care benefits provided to war Veterans and other qualified persons who receive Residential Care.
Consistent Uses: Information in this bank is shared with the health claims administrator, who processes medical claims on behalf of the Department of Veterans Affairs.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 705; VAC MVA 710 and VAC MVA 715
TBS Registration: 003472
Bank Number: VAC PPU 016

Treatment of a Pensioned/Awarded Condition
Description: This bank contains information on health care benefits and treatment for a pensioned/awarded disability.
Class of Individuals: This information relates to those persons, including Veterans, still serving member of the Canadian Forces (CF), and retired and still serving members of the Royal Canadian Mounted Police (RCMP) who hold entitlement to a disability pension/award as a result of a decision of the Department of Veterans Affairs (VAC) or the Veterans Review and Appeal Board (formerly the Canadian Pension Commission and or the Veterans Appeal Board).
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act and Veterans Health Care Regulations, information concerning medical treatment and related benefits for a pensioned/awarded disability resulting from service in the armed forces, in specified civilian organizations and, in the case of a federal government employee, for a disability resulting from an accident during a non-scheduled air flight.
Consistent Uses: In the case of still serving CF or RCMP members, VAC discloses disability benefit information to the employer department (DND or RCMP) regarding members that have received a favourable ruling; DND PPE 810 (Medical Records) or CMP PPE 802 (RCMP Member Service Records), CMP PPE 808 (Medical Records of RCMP Members…) The information disclosed is limited to name, service number, medical pension code, medical disability description and effective date. This information is provided to ensure that the employer can effectively administer health care services and benefits. In the case of CF members, it also ensures that CF medical staff is fully aware of all medical conditions and treatments that could impact on a member's ability to perform his/her military duties. Information may also be shared with the health claims administrator, who processes medical claims on behalf of VAC. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and 1990.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 775; VAC MVA 790; VAC MVA 795 and VAC MVA 815
TBS Registration: 003474
Bank Number: VAC PPU 030

Veterans Independence Program
Description: This bank contains information about the services relating to healthy, independent living provided to individual Veterans and other eligible clients through the Veterans Independence Program.
Class of Individuals: This information relates to persons who served in the armed forces during World Wars I and II, the United Nations operations in Korea, former and still-serving members of the Canadian Forces, and Merchant Navy Veterans and others who are eligible for services and benefits under the Veterans Independence Program.
Purpose: The purpose of this bank is to provide, under the Department of Veterans Affairs Act and Veterans Health Care Regulations, information on benefits and services provided to Veterans and other eligible clients in order to assist them to remain healthy and independent in their own homes or communities.
Consistent Uses: Information in this bank is shared with the health claims administrator who processes medical claims on behalf of Veterans Affairs Canada. Some documents received in Veterans Affairs Canada from the Department of National Defence (DND) may contain the Social Insurance Number (SIN) because DND personnel were required to use it as their personal identification number between 1960 and 1990.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 695; VAC MVA 700 and VAC MVA 705
TBS Registration: 003479
Bank Number: VAC PPU 056

Veterans Life Insurance
Description: This bank contains information required for the provision and administration of Veterans' life insurance programs.
Class of Individuals: Veterans, widows (ers) of Veterans, and qualified civilians.
Purpose: The purpose of this bank is to provide, under the Veterans Insurance Act, the Veterans Insurance Regulations, the Returned Soldiers' Insurance Act and the Returned Soldiers' Insurance Regulations, information required in identifying eligible Veterans, certain civilian personnel or widows of Veterans who contracted for life insurance under the provisions of the Acts listed above.
Consistent Uses: Information in this bank may be provided to the beneficiaries of a policy holder and with the administrator/executor of the estate of the deceased policy holder or beneficiary to issue the death benefit payment from the life insurance policy; with the Office of the Superintendent of Financial Institutions in the annual valuation reports submitted to the Chief Actuary reporting all activity on individual policies; with Canada Revenue Agency, CRA PPU 005 (Individual Income Tax Return), for tax purposes required under the Income Tax Act.
Retention and Disposal Standards: Presently under review.
RDA Number: 03/005
Related Record Number: VAC MVA 030
TBS Registration: 003461
Bank Number: VAC PPU 035

War Veterans Allowance
Description: This bank contains written or recorded information concerning the payment of War Veterans Allowance.
Class of Individuals: This information relates to those qualified persons who served in, or were in close support of, the armed forces during World Wars I, II, and/or the Korean War.
Purpose: The purpose of this bank is to provide information about the payment of allowances to qualified persons under the War Veterans Allowance Act, the Veterans Allowance Regulations and the Civilian War-related Benefits Act. Authorization for the collection of Social Insurance Numbers comes under the War Veterans Allowance Act.
Consistent Uses: Information in this bank is shared with authorized parties to assist the Department in the collection of War Veterans Allowance overpayments. Information is also data-matched with Human Resources and Social Development Canada, HRSDC PPU 380 (Service Delivery (SD) and Enterprise Database (OPS)), and Canada Revenue Agency, CRA PPU 005 (Individual Income Tax Return), for income verification purposes.
Retention and Disposal Standards: Records are retained for a period of six years after the date of death of the last eligible dependant and then may be transferred to Library and Archives Canada in accordance with the approved disposition authority.
RDA Number: 91/006
Related Record Number: VAC MVA 680
TBS Registration: 003475
Bank Number: VAC PPU 040

Standard Personal Information Banks

Please see the Introduction to this publication for the descriptions of Standard Personal Information Banks.

Access to Information and Privacy Requests

Applications for Employment

Business Continuity Planning

Disclosure to Investigative Bodies

Electronic Network Monitoring Logs

Executive Correspondence Management Systems

Governor in Council Appointments

Hospitality

Internal Communications

Internal Disclosure of Wrongdoing in the Workplace

Members of Boards, Committees and Councils

Personnel Security Screening

Professional Service Contracts

Public Communications

Relocation

Security Video Surveillance and Temporary Visitor Access Control Logs and Building Passes

Travel

Classes of Personal Information

In the course of conducting the programs and activities of Veterans Affairs Canada and the Office of the Veterans Ombudsman, categories of personal information may be accumulated which are not contained in specific information banks described in this entry.

Such information includes enquiries, complaint and general correspondence stored as part of the general subject files and not retrievable by any personal identifier. This form of personal information is normally retrievable by means of specific information such as subject and/or date of communication.

The retention periods associated with this information are consistent with those associated with the general subject files wherein they are stored.

Manuals

Accounting Policy and Procedures Manual
Administrative Information Manual
Canada Remembers Program Policy Manual, Volumes 1 and 2
Delegated Authorities Manual
Departmental Instructions
Entitlement Eligibility Guidelines
Financial Policy and Procedures Manual
Lexicon
National Technical Maintenance Manual for Veterans' Gravesites in Canada
Pension Policy Manual
Personnel Communiqués
Table of Disabilities
Veterans Affairs Canada Security Manual
Veterans Affairs Electronic Mail Policy
Veterans Affairs Information Management Plan
Veterans Affairs Information Technology Security Handbook
Veterans Affairs Information Technology Standards
Veterans Affairs Master Subject File Classification
Veterans Affairs Technology Strategy/Architecture
Veterans Legislation – Volumes I-II
Veterans Programs Policy Manual – Volume I-V
Veterans Review and Appeal Board Interpretations
Veterans Services Boundary Book
Veterans Services Operations Manual – Volumes I-V, VII-IX
War Veterans Allowance Board – Precedent Decision Manual

Additional Information

Please see the Introduction to this publication for information on access procedures under the provisions of the Access to Information Act and the Privacy Act.

For additional information about the programs and activities of Veterans Affairs Canada, please contact:

1-866-522-2122
Internet: www.vac-acc.gc.ca

Reading Room

In accordance with the Access to Information Act, an area on the premises of this institution has been designated as a public reading room. The address is:

Daniel J. MacDonald Building
161 Grafton Street
Charlottetown, Prince Edward Island

Veterans Affairs Canada

Info Source

Sources of FederalGovernment Information2008