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Business Development Bank of Canada


Institution-Specific Personal Information Banks

Applications for Employment
Description:
This bank contains recruitment documents or applications for employment with BDC and any related correspondence. This bank may also contain personnel or staffing interviews, psychological tests, test results and analysts' reports.
Class of Individuals: Potential BDC employees.
Purpose: To meet the human resources needs of BDC.
Consistent Uses: Information may be transferred to an employee bank if the individual is offered and accepts employment. This information may also be used for research, planning, evaluation and statistical purposes.
Retention and Disposal Standards: Retained a minimum of two years. However, unsolicited applications are destroyed after six months. Solicited applications are retained for 2 years after they are processed, then are destroyed.
RDA Number: 98/005
Related Record Number: BDBC PRN 920
TBS Registration: 003750
Bank Number: BDBC PPU 020

Board of Directors
Description:
This bank contains correspondence relating to recommended nominees, the Order-in-Council appointing the member, a brief biography, statement of qualifications, statement of acceptances, oath of fidelity and secrecy and statement of conflict of interest.
Class of Individuals: Candidates for appointment and appointees to BDC's Board of Directors.
Purpose: The purpose of this bank is to assist in the appointment of individuals as directors of BDC and to record information regarding their services as directors, including declarations on conflict of interest.
Consistent Uses: The information in this bank is used for reporting required for Treasury Board Secretariat and the Privy Council Office.
Retention and Disposal Standards: Records are retained permanently for historical purposes.
RDA Number: 81/007-1
Related Record Number: BDBC FLS 050
TBS Registration: 003754
Bank Number: BDBC PPU 095

Consulting Group's Participants
Description:
This bank contains the names, addresses and telephone numbers of participants in seminars and workshops offered under the consulting, counselling, training and mentoring programs of BDC's Consulting Group (formerly the Management Services Division). It may also contain company name, type of business, size of business and other company demographics.
Class of Individuals: Individuals, organizations, firms, businesses, etc.
Purpose: To maintain standard lists of individuals, organizations, firms and businesses for marketing purposes to mail information on current forthcoming events. The information may also be used for statistical purposes to provide analytical reports and have a better understanding of clientele profile.
Consistent Uses: The information is used to mail and distribute documentation to participants.
Retention and Disposal Standards: Records are updated continuously and information kept until superseded. The obsolete information is destroyed when superseded.
RDA Number: 98/001
Related Record Number: BDBC MTS 055
TBS Registration: 003756
Bank Number: BDBC PPU 040

Customer Surveys
Description:
This bank contains responses obtained via questionnaires relating to customer knowledge of BDC products and/or satisfaction with its dealings with BDC and may include the customer's name, address and telephone number.
Class of Individuals: Potential, current, and former BDC customers.
Purpose: The information is used to obtain an accurate assessment of customer satisfaction and awareness.
Consistent Uses: Compiling statistics for required reports.
Retention and Disposal Standards: Records are kept for a period of 1 year, archived for 5 years then destroyed.
RDA Number: 81/007
Related Records Number: BDBC FLS 020 and BDBC MTS 050
TBS Registration: 003924
Bank Number: BDBC PPU 100

Loan Applications - Client Files
Description:
This bank contains information relating to individuals who apply for different types of loans offered by BDC under various programs. The information consists of loan application forms, financial statements, appraisal reports, personal income and other client profile information, copies of correspondence relating to the repayment and ongoing administration of the loans and related legal documentation.
Class of Individuals: Individuals who apply for loans.
Purpose: The purpose of this bank is to determine eligibility for loans and the administration of loans.
Consistent Uses: Information in this bank is used for statistical purposes, monitoring, loan renewals, collection and recovery administration. Information may be shared with entities used by BDC in collection and recovery proceedings.
Retention and Disposal Standards: Records on approved loans are retained for 1 year from the date the loan is fully repaid/cancelled, and then archived for 9 years after which time they are destroyed. Files for abortive loans or withdrawn/rejected applications are kept for 2 years, and then destroyed. Written off accounts are kept one year after they've been written off and archived for another 9 years and then destroyed.
RDA Number: 81/007-1
Related Records Number: BDBC FLS 020 and BDBC FLS 025
TBS Registration: 003753
Bank Number: BDBC PPU 050

Mailing Lists
Description: This bank contains mailing lists with the names and addresses of individuals, fims, companies, groups, etc.
Class of Individuals: Individuals, firms, companies, groups, etc.
Purpose: To maintain standard lists of individuals, organizations, groups, businesses, etc., for the purpose of mailing publications, reports, newsletters, information bulletins and other documentation on BDC's activities, programs and marketing.
Consistent Uses: The information is used to mail and distribute documentation to individuals on the mailing lists.
Retention and Disposal Standards: Records are updated continuously and the information is kept until superseded. The obsolete information is destroyed when superseded.
RDA Number: 98/001
Related Records Number: BDBC FLS 025 , BDBC FLS 045 and BDBC MTS 055
TBS Registration: 003755
Bank Number: BDBC PPU 045

Regional Register of CASE Counsellors and Consultants
Description: This bank contains information on business and professional people who are registered as counsellors under BDC's Consulting Services Group (formerly, the CASE counselling program) . The information consists of their name, address, telephone number, SIN number, areas of specialization, availability, travel restrictions and background.
Class of Individuals: Business and professional people registered under the program.
Purpose: The data was compiled or obtained to provide information to coordinators on the qualifications and experience of counsellors with a view to matching them with the needs of the applicant business.
Consistent Uses: The bank is used for statistical purposes and human resources administration and planning.
Retention and Disposal Standards: Records are retained for six years from the date they become inactive and then destroyed.
RDA Number: 98/005
Related Record Number: BDBC MTS 055
TBS Registration: 003371
Bank Number: BDBC PPU 005

Requests from Federal Investigative Bodies
Description: This bank contains requests for personal information pursuant to paragraph 8(2)(e) of the Privacy Act by federal investigative bodies, the replies to such requests, the records of information disclosed, any correspondence with the Privacy Commissioner and all records relating to the processing of the requests.
Class of Individuals: Individuals being investigated by federal investigative bodies.
Purpose: The purpose of this bank is to meet the requirements of the Act.
Consistent Uses: Compiling statistics relating to requests from federal investigative bodies.
Retention and Disposal Standards: Files are retained for six years after their last administrative action and are then destroyed.
RDA Number: 98/001
Related Records Number: BDBC FLS 025, BDBC FLS 045 and BDBC MTS 055
TBS Registration: 003746
Bank Number: BDBC PPU 025

Temporary Help Agencies
Description:
This bank contains a list of calls made for temporary help services. It includes the names of the agencies contacted, the name of the person referred, the hourly rate charges by the agency, the approximate duration of employment, the name of the contact person at the agency and a description of the selection criteria.
Class of Individuals: Personnel referred by the agencies.
Purpose: The purpose of this bank is to maintain a record of temporary help personnel.
Consistent Uses: This bank is also used to back up financial records and invoices.
Retention and Disposal Standards: The records are retained for two years for administrative purposes and then destroyed.
RDA Number: 98/005
Related Record Number: BDBC PRN 912
TBS Registration: 003749
Bank Number: BDBC PPU 015