Citizenship and Immigration Canada

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Government Information
2008

Citizenship and Immigration Canada

General Information

Background

Immigration is an area of shared jurisdiction with provinces and territories under he Constitution Act, with federal legislation prevailing. The Department of Citizenship and Immigration Canada (CIC) was created by an Act of Parliament which received Royal Assent on June 23, 1994. This Act brought together immigration services and citizenship registration, operations and corporate functions from various departments.

CIC reports to Parliament through its Minister. The Minister of Citizenship and Immigration administers the Immigration and Refugee Protection Act and the Citizenship Act, and assumes responsibility for Canada's immigration program and policy on migration and refugees. The Minister is also responsible for the Immigration and Refugee Board of Canada (IRB), an independent tribunal established by the Parliament of Canada. The IRB's functions are separate from those of the department.

CIC is governed by the Citizenship and Immigration Act, the Immigration and Refugee Protection Act, the Citizenship Act and supporting regulations. These provide the framework and authority required for developing and implementing policies, programs, services and initiatives to support Canada's immigration and citizenship programs.

Responsibilities

The department's mandate involves the development and delivery of Canada's citizenship and immigration programs. This includes all matters relating to the administration of the programs and policies of immigration and citizenship that are not assigned by law to other departments, branches or agencies of government.

CIC brings together a broad range of activities: the selection of immigrants and refugees and the issuance of temporary resident visas abroad; the facilitation and control of immigrants and foreign visitors in Canada; the settlement and integration of immigrants and refugees; and the processing of applications for Canadian citizenship and proof of citizenship.

The government reorganization of December 12, 2003, launched important changes at CIC. Responsibility for enforcement, intelligence and interdiction operations were transferred from CIC to the Canada Border Services Agency (CBSA). CBSA officially became an independant agency on the 1st of April of 2005.

The Deputy Minister sets departmental priorities in conjunction with the Minister of CIC and develops strategies to meet these goals. Nine senior departmental executives report to the Deputy Minister: the Assistant Deputy Ministers (ADMs) of Strategic and Program Policy, Operations (including Associate ADM), Client Service Modernization, and Corporate Services, the Departmental Secretariat, the Chief Financial Officer, the Director General of Internal Audit and Accountability, and the Director of the Office of Conflict Resolution. The department operates through its national and five regional headquarters and through 148 local offices across Canada and abroad.

The Assistant Deputy Minister (ADM) of Strategic and Program Policy is responsible for policy and program development in the areas of Immigration, Strategic Policy, Integration, Citizenship, Refugees, International and Intergovernmental Relations, Risk Mitigation, as well as legislative and regulatory reform, Research and Evaluation, and the Metropolis Project.

The ADM and Associate ADM of Operations coordinates the work of CIC's five domestic regions in Ontario, Quebec, Atlantic, the Prairies and Northern Territories, British Columbia and Yukon; the International Region; Health Management Branch; Case Management; the Foreign Credentials Referral Office, Operational Management and Coordination and three centralized processing offices in Canada under the responsibility of the Centralized Processing Region (CPR).

The ADM of Client Service Modernization is responsible for the Service Improvement Office and the Information Management and Technologies Branch (including the Global Case Management System).

The ADM of Corporate Services is responsible for Communications; Human Resources; Administration and Security; and Corporate Affairs.

Legislation

· Alejandra Flores Velasquez Immigration Exemption Regulations, SOR/91-693
· Citizenship Act, R. S. C. 1985, c. C-29
· Citizenship Regulations, 1993, SOR/93-246
· Department of Citizenship and Immigration Act, S. C. 1994, c. 31
· Immigration and Refugee Protection Act, S.C. 2001, c. 27
· Immigration and Refugee Protection Regulations, SOR/2002-227

Organization

Chief Financial Officer (CFO)

Finance Branch
The Finance Branch provides services, advice and information to departmental management concerning the financial management of the department's policies and programs. The Branch is divided into four directorates: Financial Policy and Systems, Accounting Operations, Financial Planning, Analysis and Reporting, and Cost Management. The key functions carried out by the Branch include: providing (i.e. implementing, maintaining and developing) financial policies and systems; providing accounting services; managing the loan portfolio; developing cost recovery/revenue generating plans; developing fee regulations; developing resource management plans for reallocating departmental funds or securing funding approval through central agencies to fund departmental programs; developing and implementing activity-based costing approaches and models which include financial and operational volumes data from CIC and partner departments; and providing financial analysis and reporting services.

Departmental Secretariat
The Departmental Secretariat provides a broad range of services to support the Minister and Deputy Minister through the following five units: 1) Briefings, 2) Question Period Unit, 3) Parliamentary Relations, 4) Corporate Committees and 5) Minister's Office Support Unit.

Briefings coordinates briefing material going to the Minister and staff, and to the Deputy Minister, from the department; coordinates logistics and content for ministerial events and travel; manages and coordinates oral briefing sessions for the Minister, Chief of Staff, Minister's staff and Parliamentary Secretary.

The Question Period Unit manages the preparation of Question period (QP) notes, maintains the Minister's QP briefing book and tracks departmental performance in meeting QP timelines.

Parliamentary Relations serves as the main link between the department and the Minister's Office for all parliamentary activities except QP notes. The unit supports the department in the development of parliamentary strategies, manages CIC's parliamentary returns, monitors and reports on parliamentary business, including parliamentary committees, supports the movement of CIC items through the parliamentary process, and provides training for officials appearing before parliamentary committees, and provides notes to the Executive Committee and others with respect to parliamentary processes.

Corporate Committees supports the Deputy Minister, through management and coordination of Deputy Minister-chaired corporate committees and ensuring that decision-making structures are effective and aligned with strategic outcomes. The unit also supports the Audit and Evaluation committees and manages coordination activities between Deputy Minister corporate committees (Tier 1) and Assistance Deputy Minister corporate committees (Tier 2). It also provides administrative support to the Citizenship Judge screening process.

The Minister's Office Support Unit is responsible for providing administrative, human resources and financial services to the Minister's Office as well as working with Briefings to coordinate briefings and events.

Internal Audit and Accountability Branch
The Internal Audit and Accountability (IAA) Branch is committed to advancing the achievement of CIC's Strategic Outcomes by providing value-added assurance and advisory services and identifying opportunities for strategic change so as to support the strengthening of CIC's governance, risk management practices and management control frameworks. Services are rendered by conducting systematic, disciplined and objective audits and reviews to assist management in determining where the organization can further strengthen its management practices and what remedial actions are available and appropriate. Internal Audit acts as the liaison office for the Office of the Auditor General, the Treasury Board Secretariat Office of the Comptroller General and other Central Agencies that perform audits and reviews of CIC's activities. Internal Audit is also responsible for the implementation of the Internal Disclosure Policy (Internal Disclosure of Information Concerning Wrongdoing in the Workplace) within CIC.

Office of Conflict Resolution
The Office of Conflict Resolution (OCR) provides a range of confidential informal conflict resolution services for all employees of Citizenship and Immigration Canada to assist them in effectively preventing and dealing with issues, concerns and conflicts that arise in the workplace.

The Deputy Minister assigns the responsibilities and duties of the Office of Conflict Resolution as per his/her general authority under the Public Service Employment Act. The Office of Conflict Resolution reports directly to the Deputy Minister.

Office of the Assistant Deputy Attorney General
The Office of the Assistant Deputy Attorney General forms part of the Citizenship, Immigration and Public Safety (CIPS) Portfolio.

The CIPS Portfolio supports the responsibilities of the Minister of Citizenship and Immigration Canada and the Minister of Public Safety Canada by providing a full range of strategic legal services (legislative, advisory and litigation) to the Department of Public Safety Canada (PS) and its agencies, to the Department of Citizenship and Immigration (CIC) and to the Department of Justice's Crimes Against Humanity and War Crimes Section.

The CIPS Portfolio is comprised of the Office of the Assistant Deputy Attorney General and seven (7) Legal Services Units (LSUs), namely, Public Safety Canada, Royal Canadian Mounted Police (RCMP), Canadian Security Intelligence Service (CSIS), Correctional Service of Canada (CSC), National Parole Board (NPB), Canada Border Services Agency (CBSA), and Citizenship and Immigration Canada. It also includes the Crimes Against Humanity and War Crimes Section (War Crimes Section) that has the carriage of the management of Justice's responsibilities under the War Crimes Program. These LSUs and the War Crimes Section, with the support of the regional offices of the Department of Justice (Regional Offices) across Canada, and specialized advisory services at Justice national headquarters, serve the Portfolio's clients.

Client Service Modernization Sector

Information Management and Technologies Branch (IMTB)
The Information Management/Information Technology (IM/IT) function plans, builds and operates the applications, information and technology infrastructure needed to support the delivery of CIC's services and programs to Canadians, and to administer and manage the department. The branch ensures the integrity, accuracy and effective delivery of departmental information holdings, including departmental records (both paper and microfilm) and library holdings.

The Global Case Management System (GCMS) is a multi-year program to replace Citizenship and Immigration Canada business systems with an integrated case management-based set of applications and infrastructure components in support of all of the department's client operations. The program will improve CIC's overall efficiency, and client service delivery, as well as facilitate communications and data sharing with our delivery partners. GCMS will also provide the technological foundation to support new business initiatives and capitalize on innovative technology. The first deployment (D1), Citizenship Processing, is in production; the schedule for delivery of the second deployment (Release 2) is currently under review.

Service Improvement Office
Citizenship and Immigration Canada (CIC) established "transforming client service" as a key strategic objective in its 2006-07 departmental business plan. The Service Improvement Office (SIO) was established in June 2006 to lead this change agenda and to coordinate a series of departmental projects for operational simplification. (It should be noted that, as of April 1, 2008, responsibility for coordinating the development and publication of operational manuals and bulletins to support citizenship and immigration services delivered by CIC and the Canadian Border Services Agency (CBSA) has been transferred to the Operational Management and Coordination Branch).

The SIO comprises four groups:
The Service Modernization Governance team is responsible for developing and implementing a coordinated, horizontal approach to the branch's business planning to ensure strategic alignment between SIO's key objectives, priority setting, risk mitigation as well as human and financial resources planning. As part of developing an enterprise-wide approach to setting service improvement priorities and deliverables, this group is charged with coordinating the work of the Client Service Committee, monitoring the progress of service improvement projects (including associated regulatory requirements), as well as providing administrative support to the branch.

The Innovation and Development team is charged with developing an overall CIC vision for client service, assessing client needs and satisfaction, developing service partnerships with federal departments/agencies and other stakeholders, as well as leading internal and external change management strategies.

The Standards and Simplification team has a mandate to develop and coordinate a broad range of projects focused on process improvement and simplification, performance measurement, service standards and quality assurance.

The e-Business Design and Application team is charged with the development and deployment, from the business perspective, of an electronic application (e-Application) that will address virtually all lines of business as well as the development and ongoing enhancement of a variety of supporting on-line tools (e-Tools) such as e-Change of Address (e-COA). It is also responsible for development of the department's e-Policies related to, for example, electronic signature and e-Authentication.

The SIO maintains a series of project files in support of its activities.

Corporate Services Sector

Administration and Security Branch
The Administration and Security Branch provides services, advice and information to departmental management concerning key functions: security, accommodation, procurement and contracting services and common services.

The Branch is organized into three directorates: Accommodation, Administration, and Corporate Security.

Accommodation is responsible for supporting our department's priorities by providing a safe and productive workplace within a context of modern management and responsible partnership with other government departments. The directorate has two units – the Strategic Accommodation Unit is responsible for management of the national space envelope and the development of accommodation policies and tools to support both the Regions and NHQ; the Facilities Management Unit provides planning, design and facilities management services to the NCA Region.

Administration is responsible for the material management, assets management and procurement and contracting programs of Citizenship and Immigration Canada. It also manages the envelopes for common services such as the Acquisition Card, Crown Asset Disposal/Removal, the Fleet Management Program, Mail services, Shipping and Receiving services and Translation Services.

Corporate Security is responsible for the overall management of security including physical and personnel security, Business Continuity Planning, Emergency Preparedness and Planning, Security Training and Awareness and the Controlled Assets Program for Citizenship and Immigration Canada.

Communications Branch
The role of the Communications Branch is to provide services which will meet the communications needs of the Minister, the Deputy Minister, the department and its clients. The Branch informs the public, in both official languages, about departmental policies, programs and services, alerts key audiences to major new departmental initiatives, and provides advice and guidance to the Minister and senior departmental officials on all communications aspects of programs, operations and activities. The Communications Branch is divided into three directorates: e-Communications, Strategic Communications, and Public Environment. The key functions carried out by these directorates include: publishing; internal communications; media relations; media monitoring and analysis; speechwriting for the Minister and senior departmental officials; strategic communications advice and planning; public opinion research and analysis; program-related communications assistance; departmental publications; the development and maintenance of the department's internal and external websites; and strategic advice for the development and design of website content.

Corporate Affairs Branch
The Corporate Affairs (CA) Branch offers a range of corporate services to the department. It is a service-oriented organization organized into four main business lines.

Corporate Planning and Reporting (CPR) leads the department's integrated strategic and business planning process and produces accountability reports to Parliament and the Canadian public (including on its implementation of Gender Based Analysis; Sustainable Development, and Section 41 of the Official Languages Act).

The Ministerial Enquiries Division provides enquiries and correspondence management services to the offices of the Minister and the Deputy Minister. Its mandate is to prepare replies to written enquiries/correspondence for the Minister and Deputy Minister; reply to telephone enquiries from Members of Parliament (MPs) and Senators; and provide reception services to the Minister's office.

Access to Information and Privacy (ATIP) manages access requests made under the provisions of the Access to Information and Privacy Act and is responsible for managing human rights complaints under the Canadian Human Rights Act.

The Management Accountability Office (MAO) promotes and supports management excellence in the department – strengthening management practices and accountabilities. The Management Accountability Framework and the newly ratified Federal Accountability Act are key instruments in defining these accountabilities.

Human Resources Branch
The Human Resources Branch provides a full range of human resources services such as staffing and classification, official languages, pay and benefits, training and development, labour-management relations, workplace ethics, conflict resolution, health and safety, organizational well-being (including recognition programs) and individual/organizational performance evaluation. This branch also provides departmental services in the area of planning and environmental analysis, resourcing strategies, policies and monitoring as well as supports the implementation and development of the departmental Human Resources Management system. The Human Resources branch also defines and supports departmental strategies on learning and change management and ensures learning and career management services as well as program related training.

Workforce Renewal Office (ceased operation March 31, 2008)
The Workforce Renewal Office was mandated to discover demographic challenges facing Citizenship and Immigration Canada (CIC), scope out strategies for facing these challenges, and position CIC as an attractive employer today and in the future.

Operations Sector

Case Management Branch
The role of Case Management Branch is to review and manage contentious, sensitive and high profile cases for both the Minister of Citizenship and Immigration Canada (CIC) and the Minister of Public Safety Canada (PS) (through liaison with the Canadian Border Services Agency [CBSA]).

In general terms, Case Management cases are often directed towards the Ministers of both departments for use in the House of Commons and include preparation of House cards/Question period notes, case chronologies and Ministers' Office Field Request for Assistance (MOFRAs). At the same time, some of its cases may involve seeking the Minister's special exemption from certain provisions of the Immigration and Refugee Protection Act, the Citizenship Act and the attendant regulations.

The operations of this Branch are complex involving coordination and cooperation with other CIC and CBSA offices both in Canada and abroad, other government departments, agencies and external non-governmental organizations.

This Branch is organized into two divisions which are operational in focus. In addition, the Director General's Office supports the Director General in branch-wide concerns like budget management, human resources and program measurement.

Case Review Division:
This division is managed by the Director, Cases and Operations and has three principle areas of responsibility. This division is responsible for the review, assessment and preparation of a variety of documents for use by the Ministers and senior management of Citizenship and Immigration Canada (CIC) and Public Safety Canada (PS), as well as field staff.

1) Danger to the Public/Rehabilitation Unit: This unit is responsible for the review of requests for directions for admissibility hearings involving long-term permanent residents of Canada; Danger Opinions for persons who have been convicted of serious offences outside of Canada as it relates to eligibility before the Immigration and Refugee Board to hear a claim to be a Convention Refugee and for persons who have been convicted of serious offences in Canada as it relates to refoulement; extradition requests; risk of return (Pre-Removal Risk Assessment) cases; requests for rehabilitation; Reciprocal Arrangement cases; the Transfer of Offenders Act; and the issuance of some temporary resident permits.

2) Citizenship Unit: This unit is responsible for the analysis of certain cases to determine whether they should be referred to the Royal Canadian Mounted Police (RCMP) for investigation and possible criminal charges under the Citizenship Act, due to fraud, or if revocation of citizenship should be recommended to the Minister. The unit liaises with Canadian Security Intelligence Service (CSIS) on security cases, and reviews briefs provided by CSIS to determine if clients meet the citizenship requirements. The unit also reviews the cases of persons under the age of 60 for whom a citizenship judge has recommended a waiver of one or more of the citizenship requirements, and determines whether a waiver is warranted. The unit is the contact point for overseas offices when they discover possible fraud in the citizenship process by persons applying for permanent resident cards to return to Canada. The unit works closely with the Department of Justice on complex and litigious cases. The unit also processes requests for special grants of citizenship, which require a submission to the Governor in Council. They also handle requests from the Minister's offices of Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA), including House cards/Question period notes, Ministers' Office Field Request for Assistance (MOFRAs), briefing notes, and correspondence.

3) Immigration Cases Unit: This unit is responsible for the assessment of high profile, contentious or sensitive cases and preparation of House cards/Question period notes, case chronologies and MOFRAs and other documentation for use by the Ministers of Citizenship and Immigration Canada (CIC) and Public Safety Canada, and senior staff in both departments. This unit also handles some aspects of the extradition process and formulates responses to a variety of clientele on a myriad of immigration-related issues. These cases often involve liaison with Canadian Border Services Agency (CBSA). Cases related to organized crime, crimes against humanity/war crimes and security are primarily managed by CBSA.

There are also three ministerial assistants who report to the Director, Case Review, Immigration Cases Unit and act as liaison between the Ministers' staff, CIC and CBSA and are involved in the research and analysis of complex and sensitive immigration and citizenship cases. They recommend appropriate courses of action and strategy which meet the requirements of the Ministers' offices while respecting the integrity of the various acts and regulations.

Litigation Management Division
This division is managed by the Director, Litigation Management Division and is mandated to monitor litigation activity; manage litigation cases arising out of the citizenship, immigration, and refugee programs in Canada and abroad; and to review vulnerable legislation, policies, programmes, and practices. The division responds to requests for assistance or information from Ministers' offices and field offices in Canada and abroad.

The division ensures good stewardship of public resources by ensuring that Department of Justice counsel are only engaged in defending decisions and decision-making processes that, on peer review by departmental colleagues, appear to comply with procedural fairness and are consistent with departmental operational policies.

The litigation case management part of the mandate consists of several key activities. The division initiates challenges on behalf of the responsible Minister in regards to decisions taken by Citizenship Judges and Immigration and Refugee Board members. The division also serves as instructing client and tribunal in regards to all overseas visa litigation arising out of the application of the Immigration and Refugee Protection Act. In addition, the division serves as instructing client in regards to actions for damages and all other significant challenges requiring national coordination arising out of applications for benefits or entitlements under the Immigration and Refugee Protection Act. In all such litigation proceedings, the division provides advice and guidance to departmental officials to ensure that the appropriate action is taken in response to court orders.

Litigation case management is carried out by departmental experts with the requisite program expertise and factual knowledge to provide instructions in regards to a complex caseload on extremely short notice (48 hours to 15 days) on behalf of the Minister. This responsibility of the instructing client is carried out in the context of inflexible court-imposed deadlines, where decision-makers have to absorb very significant amounts of technical information in a short time period, and where the quality of the decision depends on extensive research, analysis, and consultation. In providing instructions and information to the Department of Justice, these experts ensure that the responsible policy centre is appropriately informed and engaged in regards to litigation that may result in the need to amend legislation, regulations, or a Ministerial direction.

The Litigation Management Division also serves as the secretariat to the Litigation Strategy Committee, a committee composed of senior managers in both Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA) who determine the departmental response to issues arising out of litigation of particular significance to either department.

Centralized Processing Region
The Centralized Processing Region is responsible to support and deliver CIC's centralized processing functions. It is comprised of five regions: Case Processing Centre in Sydney, Case Processing Centre in Vegreville, Case Processing Centre in Mississauga, Call Centre in Montreal and the Query Response Centre.

[C1] The Query Response Centre (QRC) retains on microfilm records of entry to Canada for permanent residents and temporary residents, as well as selected enforcement documents. The Centre is responsible for: providing information on the status of immigrants and temporary residents in relation to the provisions of the Immigration and Refugee Protection Act (IRPA); providing certified copies of CIC documents held on microfilm from 1936 to today, through applications submitted by clients; providing amended or certified copies of Records of landings and verifying the status of applications for Canadian Citizenship and Permanent Resident Cards.

[C2] CPC-Vegreville (CPC-V) is responsible for processing applications for permanent residence from all prospective immigrants who are already in Canada. These include Protected Persons, Protected Temporary Resident Class (PTRC), Spouse or Common Law Partner Class in Canada, Live-In Caregivers (LCP) and Humanitarian and Compassionate (H&C) applications; processing applications for extension of temporary resident status for visitors seeking to extend their stay, temporary foreign workers and foreign students; temporary resident permits (TRP); applications for Protected Persons Status documents; and applications for new work, study and temporary resident permits for persons seeking permanent residence from within Canada who have obtained their first stage of approval.

[C3] The Mississauga Case Processing Centre (CPC-M) is the national processing centre for all family class sponsorships for permanent resident applicants residing outside of Canada. It also serves as the contact point for social services sponsorship default notification and acts as the national repository for family class sponsorship applications.

[C4] CPC-Sydney (CPC-S) is responsible for the initial processing of applications for grant of citizenship and all applications for proof of citizenship, and searches of citizenship records; it processes applications for the resumption, retention and renunciation of Canadian Citizenship and maintains the national microfilm archives for all citizenship records. CPC-S is also responsible for processing permanent resident (PR) cards for new permanent residents upon receipt of their permanent resident status at a point of entry or a local Citizenship and Immigration office; and processing PR card applications for existing permanent residents who already reside in Canada.

[C5] The National Call Centre responds to in-Canada enquiries from clients, Members of Parliament and the general public regarding all lines of business for CIC as well as answering questions regarding immigration enforcement on behalf of Canada Border Services Agency (CBSA).

Foreign Credential Referral Office
The Foreign Credential Referral Office (FCRO) offers internationally trained and educated individuals authoritative and accurate information on the Canadian labour market and Canada's credential assessment processes. It also provides path-finding and referral services overseas and in Canada to help internationally trained individuals get the information they need in order that they may put their skills to use more quickly in Canada.

In partnership with the FCRO, Service Canada Centres provide in-person and telephone services for individuals seeking information related to the assessment and recognition of their foreign credentials. These services help individuals identify the regulatory or assessment body appropriate for their needs.

The FCRO works in collaboration with the Foreign Credential Recognition Program to further strengthen foreign credential recognition processes in Canada.

The office is not directly responsible for assessing or recognizing foreign credentials, experience or education.

Health Management Branch
Health Management Branch's (HMB) primary activities focus on Canadian immigration medical screening and assessment. In addition, HMB advises senior managers and the Minister on medical and health issues affecting immigration.

The Operations Directorate is responsible for managing the day-to-day operation of the Immigration Medical Examination and Assessment Program, ensuring timely immigration medical examination and assessment for immigrants, refugees, refugee claimants and certain classes of temporary residents who apply to enter Canada; writing and implementing operational policies and guidelines; overseeing globally the operational management of the Designated Medical Practitioners (DMP) and other health services who contribute to the immigration medical examination process. As well, Health Management Branch's regional medical offices may contribute to some aspects of the Public Service Health Program Overseas and consular services. The directorate also provides other services such as responding to humanitarian crisis (including preparedness for influenza pandemic); advising Canadian Border Services Agency (CBSA) and other partners; liaising and developing operational partnerships with governemental and non-governmental organizations, including international partnerships.

The Strategy, Policy and Business Effectiveness Directorate is responsible for developing policy in immigration health and related operations, leading the Health Management Branch's business effectiveness activities, analyzing and reporting on operational and immigration health data, and coordinating branch communications, IT initiatives, and contributing to immigration health research.

The Centralized Services Directorate manages all aspects of financial and administration services of the Health Management Branch including branch management and coordination of human resources, financial administration and access to information and privacy.

The Program Management and Controls (PMC) Directorate manages the Interim Federal Health (IFH) Program which provides temporary, essential and emergency health coverage for persons who fall under CIC responsibility for their health care costs. These persons include refugee claimants, asylum seekers, convention refugees and persons under detention by the Canada Border Services Agency (CBSA).

The Program Management and Controls (PMC) Directorate supports the Immigration Medical Examination and Assessment Program by establishing and implementing a management accountability framework for Designated Medical Practitioners (DMP) who provide immigration medical examinations for applicants to Canada. The PMC Directorate is also responsible for Post-Arrival Health Management (PAHM) which includes the Medical Surveillance Program. This program is designed to refer newcomers needing medical surveillance to provincial and territorial public health authorities. Health conditions of public health significance in the immigration context include tuberculosis (TB) and syphilis. PAHM is also invested in strengthening immigration health management during post-arrival for higher risk groups and in designing a program which will focus on good immigrant health outcomes and the impact of health on integration.

The Program Management and Controls (PMC) Directorate coordinates the provision of health services to federal government employees and their families posted to Canadian missions abroad. This program, a joint responsibility of Citizenship and Immigration Canada, Health Canada, Department of Foreign Affairs and International Trade, and the Treasury Board Secretariat, focuses primarily on Occupational Health and Safety services in the workplace to Canadian-based and locally-engaged staff. It also provides various other services such as preventive public health care (vaccinations), coordination of health care access, assessment of health care facilities abroad, emergency preparedness, and liaison with governmental and non-governmental organizations.

International Region
International Region is responsible for the delivery of Citizenship and Immigration Canada's immigration programs abroad. Business lines include immigrant and non-immigrant selection and processing, program integrity and reporting and liaison on matters falling under CIC's mandate. International Region also plays a role in the coordination of the department's international activities, particularly with respect to international migration, multilateral organizations, other countries, and international travel for CIC in conjunction with other parts of CIC and with the Department of Foreign Affairs and International Trade Canada (DFAIT). International Region is composed of five divisions – Geographic Operations, Resource Management, Personnel, Operational Coordination, and Field Support.

Delivery of Canada's immigration programs abroad includes, more specifically: delivery of the overseas component of annual immigration levels; management of programs abroad such as the immigrant, temporary resident, travel document related to permanent resident status determination, and refugee program; maintaining a consistent approach across geographic regions; ensuring that the delivery of the program is consistent with Canadian law and policy and with Canada's bilateral and multilateral foreign policy interests; and coordination and liaison on such concerns with other departments and agencies (e.g. the Canada Border Services Agency (CBSA), the Canadian Security Intelligence Service (CSIS), the Department of Foreign Affairs and International Trade (DFAIT) and the Royal Canadian Mounted Police (RCMP).

The Geographic Operations Division manages the delivery of immigration, temporary resident and refugee programs at missions abroad offering CIC services. It manages overseas service delivery reconfiguration when this occurs.

The Resource Management Division maintains an operational structure through the allocation of financial and human resources to ensure global immigration is consistent with levels established by Cabinet. This includes those resources in the Department of Foreign Affairs and International Trade Canada (DFAIT) financial base that support the immigration program. Resource Management includes resource allocation and administrative services and overseas resources management.

In close co-operation with the Resource Management Division and CIC's Human Resources Branch, the Personnel Division manages human resources relating to the International Region. This division includes assignments, personnel services and training.

The Operational Coordination Division is responsible for the implementation abroad of matters related to the Immigration and Refugee Protection Act (IRPA) and its regulations including issues of admissibility, and communications with missions on such topics. Similarly, it is responsible for initiatives to promote Canada for the purpose of recruiting immigrants and the development of reports from statistics generated by the operations abroad.

Field Support provides program support to the Region for a client service framework, a comprehensive quality assurance framework, coordination of the preparation abroad of mission International Region Immigration Management Plans (IRIMP), information management, visits and protocol, and access to information and privacy.

Operational Management and Coordination Branch
The Operational Management and Coordination Branch is responsible for coordinating all operational activities of the department, domestically and internationally, in a coherent and integrated network. It is comprised of seven divisions in National Headquarters (Operational Information Management; Citizenship Program and Promotion; Integration and Resettlement Program Delivery; Temporary Resident Program Delivery; Permanent Resident and In-Canada Protection Program Delivery; Operational Performance Management and Support; and Fraud Deterrence and Verifications). The office of the Director General is also supported by a Secretariat whose role is to provide support to the governance structure of the sector and the CIC-CBSA MOU.

The Operational Information Management Division is comprised of three units. The Information Services Unit develops and distributes application kits, interfaces with the Service Improvement Office (SIO) on e-Application and coordinates and engages on service initiatives affecting operations. The Operations and Partnership Support Unit develops content (in partnership with Communications Branch and the Information Management and Technology Branch on client service initiatives, e.g. e-mail, Interactive Voice Response (IVR), and website redesign and provides support to the CIC National Call Centre. The Manuals and Operational Bulletins Unit coordinates and publishes program/policy manuals for CIC and CBSA, publishes operational bulletins, maintains business process maps and works with SIO to develop a model for integrated functional guidance tools.

The Citizenship Program Delivery and Promotion Division is comprised of two units. The Citizenship Unit is responsible for managing and coordinating citizenship program delivery as well as the functions in the Citizenship Act delegated to the Registrar of Citizenship, and providing functional guidance and advice on the citizenship program. The Citizenship Promotion Unit promotes the citizenship program through various initiatives such as special ceremonies; manages and promotes the Citation for Citizenship Award; leads the development of enhanced citizenship promotional activities by providing functional guidance to the field and to partners.

The Integration and Resettlement Program Delivery Division is comprised of three units. The Integration Unit is responsible for the national management of integration programs and services (including the Language Instruction for Newcomers to Canada (LINC) Program, the Immigrant Settlement and Adaptation Program (ISAP), the Host Program, Enhanced Language Training (ELT), Canadian Orientation Abroad (COA) to support the settlement, adaptation and integration of newcomers into Canadian society; functional guidance and oversight to the field in the delivery of core settlement services. The Refugees Resettlement Unit is responsible for the national management of resettlement programs. These programs include the Resettlement Assistance Program (RAP); the Private Sponsorship of Refugees (PSR) Program and the Immigration Loans Programs (ILP); provides functional guidance to the field; manages the Refugee Matching Centre for Government-Assisted Refugees (GAR); develops operational guidelines, manuals and training material. The iCAMs and Portal Unit manages and coordinates products, content and contribution.

The Temporary Resident Program Delivery is comprised of three units. The Special Events Unit is responsible for providing specialized client service to Other Government Departments (OGDs) and Non-Government Organizations (NGOs) who are hosting an international event in Canada (including Winter Olympics/Paralympics 2010); provides information to the event organizers on the temporary resident process and working closely with other Citizenship and Immigration Canada (CIC) branches and several OGDs including the Department of Foreign Affairs and International Trade Canada (DFAIT), the Canada Border Services Agency (CBSA) and Heritage Canada to ensure a horizontal approach towards delivery of government services related to an event. The Operational Readiness Unit provides leadership and consistency in planning for and reporting on issues involving natural and man-made disasters that have an impact on CIC as well as working closely with other government departments and external stakeholders to prepare responses and guidelines in response to these events. The Temporary Resident Unit provides functional advice and guidance on the processing and screening of temporary residents (Temporary resident visas (TRV), Student Permit (SP), Temporary Foreign Workers (TFW), Live-In Caregiver Program (LCP), Canadian Economic Class (CEC), Temporary Resident Permit (TRP)); develops operational guidelines, manuals and training material.

Permanent Resident and In-Canada Protection Program Delivery is comprised of two units. The Immigration Program Unit is responsible for providing functional advice and guidance relating to the application of all provisions of the Immigration and Refugee Protection Act (IRPA) related to the Immigration program (i.e. permanent residence) including admissibility, misrepresentation, criminality, medical issues, as well as non-compliance with the residency obligations for permanent residents; coordinating the guidelines and manual amendments relating to the Immigration program (permanent residence); the primary liaison with the Canada Border Services Agency (CBSA), Royal Canadian Mounted Police (RCMP) and Canadian Security Intelligence Service (CSIS) on mutual interests. The Inland Refugee and Protection Programs Unit manages, coordinates and provides functional guidance on front-end refugee claimant processing (including application of the Canada-US Safe Third Country Agreement); the Pre-Removal Risk Assessment (PRRA) process and in-Canada landings of protected persons and develops operational guidelines, manuals and training material.

The Operational Performance Management and Support Division is comprised of two units. The Finance and Administration Unit provides financial support and advice to the ADM of Operations as well as providing advice and functional guidance on financial management for Operational Management and Coordination and the Centralized Processing Region; identifies and monitors compliance to various policies, regulations and procedures while addressing departmental initiatives, challenges and changes for the branch; prepares and analyzes costing exercises and financial business cases for the branch and the sector in support of sector and departmental priorities; coordinates all HR and staffing related activities for the branch. The Performance Management Unit coordinates and develops sector and branch business plans, including HR and business continuity plans; monitors and assesses business and management processes in relation to the Management Accountability Framework (MAF); leads branch and sector responses to corporate reporting requirements, develops performance measurement and monitoring standards for all business lines; leads all aspects of operational data management, including collection, analysis, reporting, forecasting and dissemination, for the sector and the department; manages production issues, immigration levels and operational targets in Canada and overseas, and informs senior management decision-making as it relates to the effectiveness of the service delivery network; ensures alignment of business cases across planning, reporting, evaluation, and financial analysis functions.

The Fraud Deterrence and Verifications Division is responsible for issues related to program integrity and fraud deterrence across all CIC business lines, both domestically and internationally. This division consists of three units: Quality Assurance; Identity and Documents; and Field Support. Activities undertaken by the division include oversight of the manufacture of the Permanent Resident Card; provide operational support and functional guidance on civil, travel and identity documents; conducting and coordinating quality assurance activities at three Centralized Processing Centres within Canada and local CICs and facilitating the sharing of best practices and the promotion of greater operational cohesion in field of application fraud deterrence. The division is the primary CIC point of contact for the Intelligence Directorate of CBSA and in particular the Migration Integrity Support and Anti-Fraud and Human Trafficking Units. It also works closely with other domestic and international partners with similar fields of responsibility.

Regions

Atlantic Region
The Atlantic Region of Citizenship and Immigration Canada is responsible for the delivery of Canada's immigration programs and program activities in the four Atlantic Provinces: Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. This includes immigrant selection, non-immigrant processing, immigration medical services, reporting and liaison, immigration, visitor and refugee programs, Citizenship, Settlement, Admissibility, Selection, and Inland Control.

The Atlantic Region is also responsible for ensuring a consistent approach across the four provinces; as well as for coordination and liaison with other departments and agencies such as the Canada Border Services Agency (CBSA), the Canadian Security Intelligence Service (CSIS), Health Canada and the Royal Canadian Mounted Police (RCMP). The Atlantic Region ensures that the delivery of these programs is consistent with Canadian law and policy.

The Atlantic Region consists of six local offices and the Atlantic Regional Headquarters. In addition to providing immigrant and temporary admissions services, inland offices also grant citizenship and work with the provinces, municipalities and community groups to help newcomers integrate and promote understanding of the rights and responsibilities of Canadian citizenship.

British Columbia and Yukon Region
The British Columbia and Yukon Territory Region coordinates the delivery of citizenship and immigration services to residents and visitors throughout British Columbia and the Yukon Territory. Core service activities include the immigration and temporary resident programs, citizenship, and settlement programs of the department through inland offices. The region consists of six inland offices. Officers in the inland offices are responsible for processing applications for temporary and permanent residence status. In addition to providing immigrant and temporary admissions services, inland offices also grant citizenship and promote understanding of the rights and responsibilities of Canadian citizenship. In the Yukon Territory, the department, in concert with service providing organizations, administers the full range of settlement services under the immigrant settlement program. In British Columbia, however, because the responsibility for design and delivery of other settlement programs devolved to the Province of British Columbia under the terms of the Canada-British Columbia Agreement for Co-operation on Immigration, the department administers only the resettlement assistance program for government-assisted refugees and an airport reception program for new immigrants arriving from abroad.

Ontario Region
This region is comprised of directorates and regional management areas which report to the office of the Director General.

Strategic Planning and Executive Services (SPEXS) leads the Planning and Accountability Cycle for Ontario Region. SPEXS facilitates the development of regional priorities and the region's integrated and business resource plan. The Directorate is responsible for integrating the Management Accountability Framework (MAF) in Ontario Region. SPEXS is a dedicated focal point for cross-cutting Modern Management initiatives. SPEXS coordinates monthly senior management meetings and itineraries for visiting dignitaries.

The Settlement and Intergovernmental Affairs Directorate assists newcomers to adapt, settle and integrate into Canadian society by funding community-based delivery partners who deliver CIC settlement and resettlement programs across Ontario. This Directorate is responsible for implementing the Canada-Ontario Immigration Agreement (COIA) in the region. This involves building partnerships with the different levels of government and community-based groups in order to meet the objectives of COIA.

Pre-Removal Risk Assessment (PRRA) at Mississauga and Niagara Falls (with a satellite office in Toronto) is responsible for administering the PRRA program, as well as processing the Humanitarian and Compassionate (with risk) in-Canada Applications for Permanent Residence in accordance with the Single Decision-Maker model. PRRA partners are: the Canada Border Services Agency, the Immigration and Refugee Board and the Department of Justice in administering the program.

The Program Directorate is responsible for all aspects of processing in-Canada applications referred by central processing centres, the Citizenship program, in-person refugee claims, coordination of continuous process improvement, quality assurance, some enforcement activity, and the development and maintenance of partnerships. This unit is also responsible for the coordination and delivery of the permanent resident card renewal ongoing partnership with the Canada Border Services Agency (CBSA) and working with the Department of Justice to maintain the integrity of IRPA. A newly formed Temporary Foreign Worker Unit was created within the Program Directorate in 2008. The mandate of this unit is to provide guidance to Ontario employers seeking to hire Labour Market Opinion exempt workers.

The Communications Directorate provides communications products and services for both internal and external clients and designs communications strategies and action plans to achieve departmental and regional objectives. It provides advisory, editorial, media and community relations services to the Director General, the regional management team and managers. The Communications Directorate responds to media inquiries pertaining to program, operational and case issues.

Finance, Administration and Informatics Services (FAIS) responds to the operational needs of CIC staff and programs through the provision of integrated corporate services in the areas of Finance, Security, Administration, and Information Managemenent and Technology Services. In addition, the management and co-ordination of Access to Information and Privacy for Ontario Region, which provides service to departmental staff and the public at large, is also part of the FAIS Directorate.

Human Resources provides advice and services to the Region in the areas of Compensation and Benefits, Staffing, Official Languages, Diversity, Health and Safety, Staff Relations, Classification, Learning and Development, and Awards and Recognition.

Prairies and Northern Territories Region
The Prairies and Northern Territories Region is responsible for the delivery of Canada's immigration, refugee, temporary resident (visitor, temporary foreign workers and foreign students), citizenship, and settlement programs in Alberta, Saskatchewan, Manitoba, Nunavut and the Northwest Territories.

Services are delivered through a network of seven Citizenship and Immigration Centres (CICs) located in Calgary, Lethbridge, Edmonton, Saskatoon, Regina, Winnipeg and Yellowknife. Service to Nunavut is provided by CIC Winnipeg. In addition, there is a Regional Pre-removal Risk Assessment (PRRA) Unit and a Regional Temporary Foreign Worker Unit (TFWU), both located in Calgary. The Regional Headquarters, located in Winnipeg, is responsible for Policy and Programs, Finance and Administration, Communications, Human Resources, Information Technologies and Public Rights.

Quebec Region
The role of Citizenship and Immigration Canada's Quebec Region is to implement federal programs and offer citizenship and immigration services for the Quebec Region in collaboration with the Government of Quebec departments, in particular the Ministère de l'Immigration et des Communautés culturelles du Québec (MICC), which, under the Canada-Quebec Accord, has shared jurisdiction with Citizenship and Immigration Canada (CIC) in the area of immigration.

The Region's mandate is carried out by a regional office with six regional directorates: Operations, Programs and Partnerships, Human Resources, Information Technologies and Telecommunications, Communications, and Finance and Administration. Four local offices offer immigration and citizenship services outside the Montreal region, namely Gatineau, Trois-Rivières, Quebec City and Sherbrooke.

The Quebec Region provides Canadian citizenship granting services and has the mandate to promote citizenship and the values associated with it.

Immigration services are offered to clients within Canada through the Region's network of inland offices.

These services include the processing of permanent residence applications, the initial processing of refugee claimants, the granting of permanent resident cards, applications for temporary resident extensions, and the pre-removal risk assessment (PRRA) service.

All Quebec Region staff are committed to providing quality immigration and citizenship services to all members of the public. In order to meet client needs, the CIC Call Centre fields questions and comments from the general public.

In addition, a range of client services suited to the needs of the general public have been set up in the Quebec Region. These include the Regional Foreign Student Unit which is intended as an advisory service for our partners in academia and seeks to improve our service to student clients; and the Regional Foreign Worker Unit, which gives advice on issuance of work permits before the worker enters Canada through any Quebec Region port of entry, and answers questions from employers wishing to hire foreign workers.

One of Regional Client Services' main focuses is on maintaining an excellent partnership with constituency offices, non-governmental organizations (NGOs) and other partners. It organizes regional tours to raise awareness among federal constituency office staff and deal efficiently with complaints.

The Quebec Region plays an active role in various programs, in particular as a partner in the "Our Missing Children" program. The aim of this program is to identify children who have been abducted or are runaways and who appear at our borders or are already in Canada. Great vigilance is exercised in these cases by officers of the Canada Border Services Agency (CBSA) at ports of entry and by officers at CIC's inland offices. CIC is a partner in this program, which is administered by CBSA, the Royal Canadian Mounted Police (RCMP) and the Department of Foreign Affairs and International Trade.

Strategic and Program Policy Sector

Citizenship Branch
The Citizenship Branch is the centre for citizenship policy within the department of Citizenship and Immigration Canada (CIC). The work of the branch is driven by an evidence-based policy framework that supports a systematic and integrated approach to policy direction, program solutions, and legislative options.

The branch is responsible for the policy interpretation of the Citizenship Act, leadership of legislative modernization and has an important supporting role in the management of litigation pressures. The branch also builds strong partnerships within CIC, as well as with other key government departments and domestic and foreign stakeholders to engage and address the full spectrum of citizenship issues.

Immigration Branch
Immigration Branch is responsible for the development of policy and program design affecting the selection of people to Canada, both immigrants and non-immigrants.

Social Policy and Programs Division
This division is responsible for policy and program development related to maximizing the social benefit of immigration to Canada, with the exception of refugee and integration policies and programs. The scope of this division's policy and program responsibilities includes matters related to: family reunification from overseas and within Canada; sponsorship; inter-country adoption; discretionary decision-making for humanitarian and compassionate or public interest reasons; temporary resident permits and the permit holder class; and trafficking in persons. The division is also responsible for policy issues concerning immigration representatives.

Temporary Resident Policy and Programs Division
This division is responsible for all policy and program development related to temporary migration, including international students, temporary workers, live-in caregivers and trade agreements affecting the movement of people.

Permanent Resident Policy and Programs Division
This division is responsible for all policy and program development related to permanent migration, including business immigration (investors, entrepreneurs and self-employed persons), skilled workers, provincial nominees, migration to official language minority communities and transitional migrants (those transitioning from temporary to permanent resident status).

Service Line Support Division
This division is responsible for the coordination and management of branch administrative functions, for setting program performance standards, objectives, priorities and goals in the context of the planning and accountability process, and for evaluating and reporting on program performance.

Horizontal Immigration Policy Division
This division is responsible for horizontal policy development on issues that span economic and non-economic streams. The division will advance forward-looking evidence-based policy that draws linkages between many policy and program issues within the branch. This will be supported by the development and enrichment of the knowledge base. The division also acts as a liaison between the branch and Research and Evaluation and Metropolis branches. A central responsibility of the division will be to lead in the development and implementation of levels policy in support of the department's objectives to support economic growth, family reunification and humanitarian protection while protecting the health, safety and security of Canadians.

Integration Branch
The Integration Branch is responsible for the development of policy and programs that support the settlement, adaptation and integration of newcomers into Canadian society. The branch develops policies and programs that promote integration and Canadian citizenship and ensures that the federal government meets its responsibilities towards the immigrants it accepts for permanent residence. The Integration Branch is composed of four divisions: Foundational Programs; Program Policy and Business Management; Business Services and Client-Centered Programs.

The Foundational Programs Division is responsible for the development, refinement and enhancement of programs and policies intended to facilitate the settlement and integration of newcomers to Canada. Activities include the elaboration of a language learning strategy, enhancing community connections through a societal and immigrant engagement strategy, and reviewing existing settlement services such as Host and Welcoming Communities Initiatives. Another key focus of the division is expanding access to and awareness of community services including Canadian Orientation Abroad, settlement publications and the development/negotiation of Portal content. The division is also responsible for the development of policies and strategies to ensure the integration of newcomers to Francophone minority communities and for the coordination of the CIC-Francophone Minority Communities Steering Committee.

The Program Policy and Business Management Division, is responsible for horizontal integration policy and program issues and management (e.g. Memoranda to Cabinet, Treasury Board submissions, generic briefing notes, policy research). The division is also responsible for branch accountability mechanisms (e.g. iCAMS, the performance measurement database, evaluation frameworks, and the Risk Management Accountability Framework) for integration programs to better link funding to outcomes. In addition, the division is responsible for stakeholder engagement, coherence, coordination and linkages on national initiatives to ensure horizontal collaboration.

The Business Services Division (BSD) provides both the Integration and Citizenship branches with the capacity to plan, analyze and coordinate business planning activities and to strengthen the human resource, administrative and financial capacity of the branches to deliver on their mandates. BSD is also responsible for the ATIP coordination for both branches.

The Client-Centered Programs Division provides policy and developmental assistance on new integration initiatives as well as outreach activities with other departments and stakeholders. Activities include the management of the Enhanced Language Training (ELT) initiative, working with stakeholders on immigrant labour market integration issues, implementation and evaluation of pilot or demonstration projects. Policy and operational management of these programs is currently assumed by the division.

International and Intergovernmental Relations Branch
The International and Intergovernmental Relations (IIR) Branch provides strategic direction to CIC's international and interprovincial relations. It has two divisions.

International Policy Coordination develops the department's international migration strategy and coordinates departmental engagement in the international arena by: managing and enhancing Canada's participation in bilateral and multilateral organizations active in migration; supporting Canada's foreign policy objectives by working with the Department of Foreign Affairs and International Trade Canada (DFAIT), the Canadian International Development Agency (CIDA) and other government departments, as well as with researchers and non-governmental organizations; and by identifying and pursuing the links between international migration and other foreign policy issues. International Policy Coordination identifies emerging issues and assesses their impact on CIC activities and priorities. It articulates specific positions in consultation with government partners to engage effectively in the international migration dialogue. It steers Canada's contributions (financial and substantive) to selected international and multilateral bodies which address the issues of migration management, capacity building, and how migration interacts with other cross-cutting interests (e.g. development, trade, health, security, social cohesion) within geographical regions and around the globe. As Canada is a participant in many such organizations and informal groups, this branch supports Canadian delegates to meetings and provides consistent and targeted inputs and messages to encourage broad acceptance of Canadian positions. Finally, it works with other countries' representatives and various departments and levels of government to arrange coherent, strategic programs for incoming and outgoing high-level government delegations.

The Intergovernmental and Stakeholder Relations Division serves as the department's focal point for federal-provincial/territorial (FPT) relations and is responsible for developing strategic partnerships with the provinces and territories. Since jurisdiction over immigration is a shared responsibility, ongoing intergovernmental consultation and cooperation is a critical aspect of managing the immigration program. Multilateral, regional, and/or bilateral approaches to engagement are required to advance policy issues and to develop a more responsive immigration program that respects the unique needs of each province and territory. The division negotiates and manages framework agreements for cooperation with provinces and territories. The division also supports other CIC branches in FPT liaison and consultation functions. In addition, the division is responsible for developing strategic partnerships with key national stakeholders.

Metropolis Secretariat
CIC supports the Metropolis Project Secretariat which coordinates the Metropolis Project and its strategic directions. The Metropolis Project is an international network for comparative research and public policy development on migration, diversity, and immigrant integration in cities in Canada and around the world. The key objective of the project is to give governments solid information to help them develop policies that can accommodate and manage social change arising from immigration. The project is structured as a partnership with both domestic and international components.

Nationally, CIC and the Social Sciences and Humanities Research Council of Canada support the Metropolis Project. The federal departments and agencies that are long-term partners with CIC in the project include the Atlantic Canada Opportunities Agency, Canada Border Services Agency, Canada Economic Development for Quebec, Canada Mortgage and Housing, Canadian Heritage, FedNor, Human Resources and Social Development Canada, Justice Canada, Public Health Agency of Canada, Public Safety Canada, Royal Canadian Mounted Police, Rural Secretariat, and Statistics Canada. The Metropolis Project Secretariat coordinates federal activities through an interdepartmental committee structure. Five Metropolis Centres of Excellence - located in Montreal, Toronto, Edmonton, Vancouver and Atlantic Canada - have been created, each a partnership of major universities. Collectively the Centres involve over 20 universities and several hundred affiliated researchers and graduate students. Federal, provincial and municipal governments, non-governmental organizations (NGOs) and private sector representatives participate actively in the management and advisory structures of each of the Centres. In addition to receiving core federal support, the Centres draw extensive support from the universities and receive additional project resources from federal departments, provinces, NGOs and the private sector.

The International Metropolis Project involves a partnership of policy makers and researchers from over 20 countries, including the United States, most of Western Europe, Israel, Argentina and the Asia-Pacific Region, and inter-governmental and non-governmental organizations such as the European Commission, United Nations Educational, Scientific and Cultural Organization (UNESCO), the International Centre for Migration Policy Development, the Migration Policy Institute, the International Organization for Migration and the Migration Policy Group. The international project achieves significant leverage with its academic resources and its network. CIC's Metropolis Project Team provides strategic direction and coordination to the International Steering Committee that manages the international project.

Refugees Branch
Refugees Branch is composed of the Asylum, Refugee Resettlement, Horizontal Policy and International Protection, and Refugee Program Support Divisions. They are responsible for the development of refugee policies and programs; liaison with the Immigration and Refugee Board of Canada (IRB); and representing the interests of CIC and the Government on refugee issues.

Research and Evaluation Branch
Research and Evaluation Branch is responsible for strategic research and statistics, evaluation and knowledge transfer.

The Evaluation Division undertakes program evaluation studies to support management decision-making.

Strategic Research and Statistics provides support to evidence-based policy and program development; and is the departmental focal point for the development, conduct and contracting of research.

The Knowledge Transfer Division contributes to evidence-based policy development, develops the departmental multi-year research plan and produces knowledge products such as the Facts and Figures.

Risk Mitigation Branch
The Risk Mitigation Branch (RMB) is composed of three divisions; Identity and Document Policy, Risk Assessment and Control, Visa Policy, and an Administrative Services Unit.

RMB has the overall responsibility for the development of department-wide strategies to mitigate risk to CIC programs and support program integrity. The branch has the lead on identity policy, document policy, inadmissibility policy, program integrity and visa policy.

RMB participates in a number of domestic and international fora to develop coordinated strategies and foster cooperation.

The Identity and Document Policy Division is responsible for developing program policy for CIC on the use of biographical and biometric personal identifiers; monitoring Canadian and international developments in identity management; and leading CIC policy representation on/at fora dedicated to developing uses and standards for biometrics and identity management. This division is also responsible for developing program policy for CIC on the acceptability of foreign travel and identity documents for CIC programs, including travel to Canada; and on the issuance of Canadian travel and identity documents.

The Risk Assessment and Control Division is responsible for three broad themes: risk mitigation strategies, inadmissibility policy, and information sharing with international partners. The division develops and updates a strategy to mitigate security, criminality and health risks in CIC programs. It assesses the tools available to officers to alleviate those risks and proposes methods of mitigating risk whenever the existing tools are inadequate relative to the risk. The division is also responsible for developing policies relating to the application of inadmissibility provisions of the Immigration and Refugee Protection Act that fall within the mandate of CIC: criminality, inadmissibility for financial reasons, misrepresentation, inadmissible family member as well as non-compliance, including non-compliance with the residency obligation for permanent residents. The work also includes developing a strategy to tackle fraud in CIC programs. The division also negotiates and manages information sharing arrangements with international.

The Visa Policy Division is responsible for conducting country reviews and regularly assessing Canada's Temporary Resident Visa requirements. The review process includes producing country reports and conducting technical visits. The division then makes recommendations, based on interdepartmental consultations, to lift or impose a visa requirement. The division also develops policy options for transit visas such as the Transit Without Visa pilot which allows certain travellers with valid US visas to transit Canada on their way to the US without having to obtain a Canadian transit visa. The division provides secretariat support for the Canada-US Visa Policy Coordination Working Group which provides a forum for both countries to discuss and share information that could have an impact on their respective visa policies. The division also provides analysis and support for CIC's participation in the Canada-EU Joint Visa Working Group on visa-related issues and country conditions.

The Administrative Services Unit is responsible for providing advice to the branch on all financial, administrative, procurement, facilities, human resources, training and planning issues, including the production of the business, human resources and gender-based analysis plans. The division is also responsible for coordinating the branch's input for the Report on Plans and Priorities (RPP), the Departmental Performance Report (DPR) and the Annual Report on Immigration to Parliament.

Strategic Policy Branch
This branch was created as a result of the division of the former Strategic Policy and Partnerships Branch into two new branches (one being the Strategic Policy Branch, the other being the International and Intergovernmental Relations Branch). The Strategic Policy Branch is responsible for major cross-cutting policy issues relating to the Citizenship and Immigration portfolio.

The Strategic Policy Branch provides strategic policy direction for the department, including the integration of the department's agenda with the broader government agenda. Strategic Policy provides strategic policy advice for the Minister, Deputy Minister and the Assistant Deputy Ministers on government-wide and department-wide issues, leads on and coordinates long-term and ongoing corporate strategic policy, is responsible for managing the regulatory process and prepares briefing material in support of the Minister's participation in cabinet committees.

The branch comprises three directorates: Strategic Policy Development, Strategic Priorities, and Regulatory Policy and Cabinet Briefings. The areas of responsibilities for each of these directorates are as described below.

The Strategic Policy Development Directorate works in collaboration with partners in program policy areas to provide strategic policy advice and coordination, as well as support policy innovation with respect to key current issues such as levels planning, inventory management, immigrant selection, social and economic integration and outcomes, and refugees. This directorate is also responsible for guiding policy development for emerging issues, such as labour market trends, and migration health policy issues.

The Strategic Priorities Directorate undertakes medium to long-term planning and priority setting in support of CIC's strategic policy agenda. The Directorate's work includes: identifying horizontal priorities within CIC and across the federal government; collaborating with other government departments and agencies in policy development; guiding the integration of CIC's policies; developing immigration framework policies; transition planning; and supporting the policy development process in the department through its secretariat role for CIC's Policy Committee.

The Regulatory Policy and Cabinet Briefings Directorate is responsible for the following key areas:

Regulatory Policy: developing and providing guidance in the development of regulations in CIC; developing the annual departmental regulatory plan; preparing delegation and designation instruments; and implementing the "Smart Regulations" initiative.

Cabinet Briefings: preparing Cabinet and Cabinet Committees documents, including briefing notes for the Minister's participation at Cabinet and Committee meetings, weekly agendas and cabinet business lists for CIC.

Other

Office of the Senior Citizenship Judge
The Citizenship Commission is an independent administrative tribunal reporting directly to the Minister. The Commission is administered by a Senior Judge who ensures that Citizenship Judges, who are appointed by Order-in-Council, discharge their statutory and administrative duties under the Citizenship Act, and acts as the link between Citizenship Judges, the Minister and the department with regard to citizenship issues.

Citizenship Judges are required to conduct the following activities: determine, in accordance with the Citizenship Act, whether applicants meet the requirements to become citizens; perform the ceremonial functions associated with administering the Oath of Citizenship; work to maintain the integrity of the citizenship process; and carry out an ambassadorial role associated with the promotion of the concept and values of Canadian citizenship in the communities where they are appointed.

Information Holdings

Institution-Specific Classes of Records

Chief Financial Officer (CFO)

Finance Branch

Cost Management Model (CMM)
Description: Computerized information system of a process cost nature for CIC and participating partner departments such as Foreign Affairs and International Trade Canada, Courts Administration Service, Human Resources and Skills Development Canada, Immigration and Refugee Board, Royal Canadian Mounted Police, etc.
Document Types: Realignment of historical departmental expenditures against business processes by office within the department including salary, non-salary, grants and contributions and employee benefit plan costs and immigrant, temporary residents, refugees, enforcement, citizenship and integration volumetric. Also provides realignment of historical departmental expenditures and selected OGD expenditures against departmental outputs by program activity.
Record Number: CIC APB 008

Integrated Financial and Materiel System (IFMS)
Description: Computerized information system of a financial, personnel, administrative and operational performance measurement nature.
Document Types: Financial position of commitments, budgets, expenditures, revenues, advances, accounts receivable, overall salary costs and non-salary items within CIC, and employee information that allows production of certain personnel reports for management and central agencies.
Record Number: CIC APB 002

Management Data
Description: Computerized information systems of a financial, personnel, and operational performance measurement nature.
Document Types: Correspondence; status reports; minutes of meetings. Information held in Electronic Data Processing (EDP) systems is organized under the following title: Immigration Program Accounts Receivable which provides for the accounting, control, and billing of loans granted to immigrants.
Record Number: CIC APB 001

Departmental Secretariat

Briefings
Description: Briefing notes/books; memoranda to the Minister and Deputy Minister; guidelines for drafting briefing notes and memoranda to the Minister and Deputy Minister.
Document Types:Requests for briefings and replies.
Record Number: CIC ACB 011

Citizenship Judge Selection Process
Description: Information on candidates for the position of Citizenship judge; policies and procedures regarding the citizenship judge selection process, selection criteria, candidate profiles, letters of recommendation, Orders-in-Council appointments and reappointments, etc.
Document Types: Candidate application forms, news releases, web site information.
Record Number: CIC ASB 021

Corporate Committees
Description: Agendas, briefing material and records of decisions for departmental committees.
Document Types: Departmental management committee information such as agendas, briefing material and records of decisions.
Record Number: CIC ACB 017

Parliamentary Relations
Description: Parliamentary returns, written questions, petitions, motions, Senate questions, late-shows and opposition day documents, requests for documents and written responses for parliamentary committees.
Document Types: Parliamentary correspondence and replies, House motions, petitions, document requests and replies and monitoring of parliamentary committee activity, information on upcoming events involving the CIC Minister, Deputy Minister and officials.
Record Number: CIC ACB 021

Question Period Unit
Description: Question period notes and transcripts; guidelines for drafting Question period notes.
Document Types: Anticipated questions in the House of Commons and recommended responses, transcripts of Question period proceedings.
Record Number: CIC ACB 020

Office of Conflict Resolution

General
Description: Information on policies, guidelines, and administrative records as they relate to the administration of the Office of Conflict Resolution.
Document Types: Policies and guidelines relating to the implementation of the Informal Conflict Management System at CIC. Strategies with respect to communication, training and service delivery, as well as general research information on conflict resolution best practices and procedures. Memoranda, contracts, statements of work, proposals, evaluation criteria relating to the administration of the program.
Record Number: CIC OCR 001

Office of the Assistant Deputy Attorney General

Gaspard
Description: Gaspard is a knowledge management system which is a source of material for public law issues, including a large immigration collection. The main purpose of Gaspard is to assist litigators and legal advisers to quickly and efficiently get relevant information when preparing documents or looking for legal answers.
Document Types: Judicial decisions and precedents for the provincial courts and some tribunals, the Federal Court and the Supreme Court of Canada, factums, opinions, and reference documents.
Record Number: CIC DAG 001

Client Service Modernization Sector

Information Management and Technologies Branch

Card Control System (CCS)
Description: The CCS brings together data and images from the Field Operations Support System (FOSS), the Case Processing Centre System (CPC) and a scanning database held in Sydney, Nova Scotia. When all the data are complete and present, CCS sends these to the Permanent Resident Card Production Facility in Canadian Bank Note (CBN) in order to produce the Permanent Resident (PR) Card. CBN then returns card data, the disposition of the card and various statistics used in the management of the program. There are interfaces to the FOSS, the CPC system, the Sydney Scanning System, the Client Status Query (CSQ) and CBN.
Document Types: Case processing information, reports.
Record Number: CIC APB 017

Case Processing Centre System (CPC)
Description: The CPC system supports the processing of all in-Canada applications for the following: in-Canada sponsorship of family class; extension of temporary resident visas; applications for permanent resident visas; applications based on humanitarian and compassionate grounds and applications for permanent resident cards.
Document Types: Case processing information, reports.
Record Number: CIC APB 012

Case Processing System (CPS)
Description: The Case Processing System (CPS) is both a tracking system and a processing system accessible only to employees of the Danger to the Public – Rehabilitation Unit, Case Review Division, Case Management Branch. All rehabilitation cases and temporary resident permit requests for criminally inadmissible immigrant applicants, direction for hearings on long-term permanent residents convicted of serious crimes, pre-removal risk assessments (PRRA) as well as all danger to the public cases are in this system. Reports are prepared for the Minister's delegate in each case using CPS. All information may be found on the Immigration case paper file.
Document Types: Case processing information, reports.
Record Number: CIC APB 018

Citizenship Registry System (CRS)
Description: CRS supports the processing of all applications for a grant of citizenship and a proof of citizenship from within and outside Canada. CRS is a read-only system containing historical data pertaining to the above and will be decommissioned after GCMS Release 2 has been stabilized.
Document Types: Case processing information, reports.
Record Number: CIC APB 013

Client Status Query (CSQ)
Description: CSQ allows query access to the Field Operations Support System (FOSS) database via the web. The application provides its users with a Windows-based view of FOSS. Because it's not restricted to a character-based screen size, the information in CSQ, while the same as that in FOSS, can be presented in a much more user-friendly manner. The information is easier to read as the screens are not restricted in size and therefore full descriptions can be shown to the users, rather than codes that the user must learn. All client information and document information that is stored on FOSS is viewable by the CSQ user. As well as containing FOSS data, CSQ also contains high level National Case Management System (NCMS) information allowing immigration officers access to enforcement tracking information. As well, CSQ is the only national system where the client's signature and photo for his permanent residence card can be viewed.
Document Types: Case processing information, reports.
Record Number: CIC APB 015

Computer-Assisted Immigration Processing System (CAIPS)
Description: CAIPS is the department's automated system for immigration application processing outside Canada. Information is entered in the system from application forms and supporting documentation submitted by applicants for immigrant and visitor visas, returning resident permits and student and employment authorizations. This information is transferred electronically to the Field Operations Support System (FOSS) to facilitate inland processing. In addition, CAIPS users have real-time access to FOSS via the CAIPS-FOSS Integration module.
Document Types: Case processing information, reports.
Record Number: CIC APB 011

Field Operations Support System (FOSS)
Description: The FOSS database is a central repository of information on all persons who have been, may be or are wanted to be seen by Immigration staff. FOSS is the main operational support system for immigration operations in Canada. The system is comprised of numerous components including query functions, status entry, document creation, refugee monitoring, case processing support, medical profiles, registry functions, client name and address, statistical functions, airport primary inspection line functions, access and security, appeals and litigation, quality assurance and records maintenance. FOSS also provides query capabilities for lost, stolen and fraudulent documents. All Immigration staff that work with the public and the staff that support these officers use FOSS. It is also used at all international airports by customs inspectors and by a number of specialized groups, such as: Case Management, Query Response Centre, Social Insurance Registry, Immigration Health, Immigration Statistics, External Affairs Protocol, Canadian consulates in various locations in the United States. There are 21.2 million client records and over 37.7 million document reference records.
Document Types: Case processing information, reports.
Record Number: CIC APB 010

Global Case Management System (GCMS)
Description: GCMS Deployment One (D1) went into production on September 7, 2004. This deployment replaces the Citizenship Registry System (CRS) by supporting the processing of all applications for a grant of citizenship and a proof of citizenship from within and outside Canada. The GCMS database contains all active case data for the Citizenship line of business. As subsequent deployments of GCMS are implemented into production, the data for other legacy systems will be added to the GCMS database. The Citizenship Registry System will be decommissioned after GCMS Release 2 has been stabilized.
Document Types: Case processing information, reports.
Record Number: CIC APB 014

Litigation Information Management System (LIMS)
Description: The Litigation Information Management System (LIMS) contains information concerning citizenship and immigration related to litigation, and is accessible only to employees of Litigation Management Division, Case Management Branch. The information relates to finalized and/or pending litigation cases. LIMS contains personal information concerning the applicant/respondent such as the name, country of citizenship, FOSS ID number, as well as a general description of the nature and status of the litigation. As Litigation Management's principal responsibility is to provide instruction on behalf of CIC to the Department of Justice with regard to the conduct of litigation, summaries of consultation with legal counsels and other CIC officials, strategies for defending decisions and subsequent instructions to Justice are entered into LIMS.
Document Types: Case processing information, reports.
Record Number: CIC APB 019

National Case Management System (NCMS)
Description: NCMS has replaced several regional case tracking applications. NCMS provides functionality that supports critical immigration enforcement case tracking requirements from the regions and NHQ. It provides a facility aimed at satisfying management information needs. Key enforcement data is stored centrally to provide an integrated client case history for all domestic users. Its functions include case tracking, bring forward, scheduling, workload management, file registry, and reporting modules for all of CIC's major enforcement business lines (except port of entry examinations).
Note: These records are shared with the Canada Border Services Agency (CBSA).
Document Types: Case processing information, reports.
Record Number: CIC APB 016

Technical Support
Description: Information on the architecture, development and design of hardware, software, database, centre, administration of data, Electronic Data Processing (EDP) Policy, training, EDP standards, and contracts.
Document Types: Correspondence; tenders and contracts; security of EDP installations; computer activity reports; systems and programming standards; software master control programs and utilities for all systems, EDP policy, database studies, schedules and information, EDP standards and contracting documentation.
Record Number: CIC APB 006

Service Improvement Office

General
Description: Information concerning service delivery and improvement.
Document Types: Initiatives related to service improvement, inventory reduction, establishing service standards and quality assurance mechanisms, developing feedback mechanisms and client satisfaction measurement tools, Government on-Line; Centralization and Digital Imaging.
Record Number: CIC ASB 018

Centralized Processing Pilot Project
Description: Information on matters relating to the Centralized Processing Pilot Project.
Document Types: Pilot design and evaluation, pilot procedures, reports and statistics relating to the new Global Case Management System (GCMS).
Record Number: CIC ASB 019

Corporate Services Sector

Administration and Security Branch

Contracting Computerized
Description: Information on procurement, administration and operational performance measurement.
Document Types: Include the contract value, vendor information and purchasing trends, which allows the production of ad hoc reports and spending estimates.
Record Number: CIC APB 007

Security
Description: Information on policies, correspondence and protective procedures relating to implementation and administration of the Government Security Policy in the department (except IT security and investigations).
Document Types: Policies and procedures on personnel, physical, communications and administrative security, minutes of meetings; briefs, reports, plans.
Record Number: CIC APB 003

Corporate Affairs Branch

Corporate Planning and Reporting
Description: Information on the planning and accountability with respect to the immigration and citizenship programs.
Document Types: Records on departmental planning and accountability such as the Program Activity Architecture (PAA), the Management of Results and Resources Structure (MRRS), the Departmental Performance Report (DPR), the Report on Plans and Priorities (RPP), the Annual Report to Parliament on Immigration and Business Planning.
Record Number: CIC ACB 009

Human Rights
Description: Information on policies, guidelines, complaints and other human rights matters.
Document Types: Policies and procedures relating to implementation of legislation; reports on the human rights field; background information relating to complaint activities.
Record Number: CIC ACB 014

Ministerial Enquiries Division
Description: Guidelines on the handling of ministerial correspondence; statistical reports related to the tracking and control of ministerial correspondence and telephone enquiries.
Document Types: Processing and routing of Minister's and Deputy Minister's correspondence; formatting and presentation of correspondence; volume of correspondence, production and average turn-around times.
Record Number: CIC ACB 012

Management Accountability Office

Modern Management – General
Description: Assessment of capacity to implement modern management practices.
Note: Formerly Modern Management Office (Special Project).
Document Types: CIC's modern management practices assessment, action plan, framework.
Record Number: CIC APB 009

Workforce Renewal Office
Description: Research concerning workforce renewal issues within CIC and the federal government.
Note: The Workforce Renewal Office ceased operation March 31, 2008.
Document Types: Assessments, reports, Committee meeting records, presentations, business plans, other types of documents that would relate to this activity.
Record Number: CIC APB 020

Operations Sector

Case Management Branch

Foreign Credentials Referral Office (FCRO)

FCRO Public Inquiries Reporting System
Description: The FCRO Public Inquiries Reporting system is an MS-Access database that captures information related to clients' questions and replies. The database contains details such as the correspondent's name, e-mail address, country of residence, language used, category of inquiry, type of job in which the person wants to work and a summary of the inquiry.
Document Types: Summary of e-mails received from the clients.
Record Number: CIC AOB 007

Health Management Branch

Immigration Health Assessments
Description: Medical assessments of prospective permanent residents (including refugees) and certain temporary residents to Canada who require an immigration health examination. Advice and policy on matters pertaining to immigration health for departmental use. Guidelines for the immigration medical examination for use by the department and Designated Medical Practitioners.
Document Types: Medical examination and assessment of those permanent and temporary residents who have submitted to an immigration medical examination; and related immigration health policy and guidelines.
Record Number: CIC AOB 003

International Region

International Service
Description: Information on matters relating to the delivery of CIC's immigration programs abroad.
Document Types: Case files created in response to applications or enquiries made under the Immigration and Refugee Protection Act which have some component handled by CIC operations outside of Canada; cost recovery related to visa operations abroad; administration of CIC offices abroad including, for instance, budgets, positions, supplies of equipment and forms; program integrity at offices outside of Canada; planning and implementation concerning policy, operations and support at CIC offices abroad; reporting and liaison related to CIC interests including international migration, multilateral organizations and bilateral relations; logistical support of some international travel from CIC headquarters; human resource management related to International Region.
Record Number: CIC AOB 001

Operational Management and Coordination Branch

Immigration Statistics
Description: Annual, quarterly and monthly reports on the number of persons who become permanent residents, by class, or who are in the process of becoming permanent residents.
Note: These records may be shared with the Canada Border Services Agency (CBSA).
Document Types: By immigrant class, statistics on applications received, persons in process, visas issued, number of persons landed as permanent residents, source countries and province of destination.
Record Number: CIC ASB 016

Non-Immigration Statistics
Description: Annual reporting on temporary resident permits (Minister's permits); statistics on the number of student and employment authorizations.
Note: These records may be shared with the Canada Border Services Agency (CBSA).
Document Types: Number of temporary resident permits (Minister's permits) issued annually; number of study permits, and student related work permits issued; number of employment authorizations issued to temporary foreign workers.
Record Number: CIC ASB 017

Strategic and Program Policy Sector

Citizenship Branch
Description: Information concerning the administration of past and present Citizenship legislation and policy, development of new Citizenship legislation and policies.
Document Types: Legislative and regulatory policy relating to citizenship legislation; citizenship by naturalization; acquisition of Canadian citizenship; certificates of citizenship; residence requirements; prohibitions; violation and penalty for offence against acts or regulations; hearings; oaths or affirmations; loss of citizenship; resumption of citizenship; statelessness; dual nationality; Citizenship Act; Citizenship Regulations; authority of Governor in Council; and previous citizenship legislation.
Record Number: CIC ASB 004

Immigration Branch

Business Immigration
Description: General correspondence, regulations, guidelines, policies and procedures relating to the administration of the immigrant investor, entrepreneur and self-employed programs. Project files for proposals submitted under the immigrant investor program, including copies of private placement offerings, monitoring records and reports, correspondence, marketing materials, etc.
Document Types: Policies and procedures relating to the admission of persons under the Entrepreneur/Investor/Self-Employed categories. Monitoring and statistical information regarding volume of persons admitted, funds invested, general use of funds, destinations of business immigrants, etc.
Record Number: CIC ASB 010

Family Class Immigration, International Adoption, Humanitarian and Compassionate Considerations, and Temporary Resident Permits
Description: Information concerning regulatory requirements related to the sponsorship of members of the family class and the spouse or common-law partner in-Canada class, the adoption of children, temporary resident permit policy, the administration of the permit holders class, the granting of permanent residence in Canada based on humanitarian and compassionate grounds, and applicant representation (i.e. lawyers, consultants, non-governmental organizations, family members, etc.).
Document Types: Policies and procedures, including manuals for the information and direction of officers and staff abroad and in Canada related to the assessment of applications for sponsorship of relatives and applications in Canada for permanent residence.
Record Number: CIC ASB 013

Immigrant, International Student, Visitor and Temporary Worker Programs
Description: Information concerning regulatory requirements, policies and procedures related to the temporary admission to Canada and the acquisition of permanent residence in Canada as skilled workers or provincial nominees.
Note: These records are shared with the Canada Border Services Agency (CBSA).
Document Types: Policies and procedures, including manuals and operations memoranda for the information and direction of immigration officers and staff related to the determination of applications for temporary entry of visitors, international students and live-in caregivers and other workers to Canada; applications for permanent residence; skilled workers and provincial nominees.
Record Number: CIC ASB 012

Integration Branch

Business Services
Description: Computerized information systems for financial, personnel, administrative and operation performance, planning and accountability process, and branch-wide cross-cutting topics related to policy development such as barriers to integration, youth initiatives and youth at risk.
Document Types: Correspondence, status reports, minutes of meetings, budgets, commitments and expenditures, travel advances and claims, performance information, branch's input to the corporate planning and accountability processes, and documentation and reports on branch related policy topics.
Record Number: CIC ASB 007

Client-centered Programs
Description: Policy, planning and correspondence on programs designed to help immigrants become fully participating, contributing Canadians.
Document Types: Development of policy and programs based on a client-centered approach in areas of labour market integration, language training, francophone immigration and foreign credential recognition. Development of policy and guidelines for all provinces and territories where CIC is still responsible for the direct delivery of settlement programs. Cooperation with provinces and territories for the implementation of settlement services comprised in new or existing provincial/territorial agreements. Cooperation with stakeholders, other government departments and service provider organizations (SPOs) on client-centered approaches and programming.
Record Number: CIC ASB 020

Foundational Programs
Description: Policy, operations and correspondence on programs designed to help immigrants become fully participating, contributing Canadians.
Document Types: Policy development and guidelines in all provinces and territories where CIC is still responsible for the direct delivery of the settlement programs, and new or existing settlement realignment agreements. General settlement counselling and orientation assistance; language training; cooperation with and funding for service provider organizations (SPOs); reception, and counselling services in Canada and orientation sessions abroad.
Record Number: CIC ASB 006

Program Policy and Business Management Division
Description: Policy, operations and correspondence related to settlement funding and to the development of new directions for integration programs.
Document Types: Policy documents such as memorandum to cabinet, briefing notes, Treasury Board submissions related to policy development in the area of integration policy and programming.
Record Number: CIC ASB 022

International and Intergovernmental Relations Branch

Intergovernmental and Stakeholder Relations
Description: Policy documents, briefing notes, correspondence, intergovernmental agreements.
Document Types: Material related to federal-provincial relations regarding immigration policies and procedures, such as reciprocal agreements, memoranda of agreement, exchange of information, consultation papers or amendments to policies and procedures; internal briefing material and correspondence. Material relating to stakeholder relations, such as briefing material, policy documents and correspondence.
Record Number: CIC ACB 008

International Migration/International Policy Coordination
Description: Policy documents, briefing notes, correspondence, presentations, and information on departmental and government-wide participation in bilateral and multilateral international engagement relating to international migration, involving foreign governments, international organizations and fora. Contribution agreements and supporting documents relating to Canada's membership in and support for international migration organizations.
Document Types: International co-operation and liaison, general information and reports related to international organizations and conferences.
Record Number: CIC ACB 015

Metropolis Secretariat

General
Description: Information on the activities of the Metropolis Project Secretariat.
Document Types: Correspondence, memoranda, mailing lists, publications, newsletters, bulletins, contracts, reports.
Record Number: CIC ACB 016

Refugees Branch

Immigration Loans Program
Description: Immigration loans are designed to help foreign nationals to resettle to Canada as well as adjust to Canadian life and to gain access to the labour market.
Document Types: Immigration loans are provided to those persons accepted as permanent residents; general settlement assistance; transportation; assistance loan, clothing, medical examinations, right of permanent residence fee, emergency assistance.
Record Number: CIC ASB 011

Refugee Determination
Description: Records related to the process of making a claim for refugee status in Canada or submitting an application for a Pre-Removal Risk Assessment. Records may include information related to the control of persons claiming refugee status in Canada, the terms and conditions of their stay, including welfare, legal aid and employment.
Document Types: Policies, procedures, terms and conditions, other types of documents that would relate to this activity.
Record Number: CIC ASB 008

Refugees and Displaced Persons[C10]
Description: Records related to the admission of refugees and internally displaced persons. Records may include information related to emergency situations, guarantees for sponsorship, and background on information exchange programs between CIC and Canadian, provincial or international governments and agencies.
Document Types: Policies, procedures, criteria for admission, other types of documents that would relate to this activity.
Record Number: CIC ASB 009

Research and Evaluation Branch

Strategic Research and Statistics
Description: Strategic Research and Statistics conducts research and provides information and advice to support policy and program development in the areas of immigration and citizenship. Information for research and statistics may be obtained through Citizenship and Immigration's administrative systems (Field Operations Support System (FOSS), Computer Assisted Immigration Processing System (CAIPS), Global Case Management System (GCMS)).
Document Types: Research reports, surveys, studies, working papers, statistical tables, data and other information related to international migration, immigration control and security concerns, the impacts of immigration on Canadian society and culture, integration of immigrants in Canada, the impacts of immigration on the Canadian economy, labour force, labour market and population, as well as on the adjustment and integration of immigrants in Canada. Correspondence, specifications, contracts and other files related to the administration and the production of research.
Record Number: CIC ACB 010

Risk Mitigation Branch

Biometrics Field Trial
Description: The Biometrics Field Trial consists of research on biometrics technology, policy and programs in Canada and around the world. The project participates in a number of domestic and international fora to develop understanding of trends, standards and new technologies.
Note: All personal information collected for the purpose of this trial was destroyed three months after the closing of the field trial (July 2007).These records may be shared with the Canada Border Services Agency (CBSA).
Document Types: Letters, briefing notes, ministerial correspondence, policies, directives, manuals, forms, operational memoranda, Privacy Impact Assessment, policy concerning testing biometrics within CIC and CBSA operations, analysis and testing of Biometrics samples, Field Trial Close Out Report.
Record Number: CIC ASB 024

General
Description: General information relating to and in support of the Risk Mitigation Branch activities (i.e. identity and document policy, inadmissibility policy, program integrity, visa policy, and branch participation in a number of domestic and international fora to develop coordinated strategies and foster cooperation).
Document Types: Letters, briefing notes, ministerial correspondence, policies, directives, manuals, forms, operational memoranda on the Immigration and Refugee Protection Act and Regulations, proposed amendments thereto, historical amendments and regulatory impact analysis statements (RIAS), and other related statutory instruments; legislative and regulatory policy relating to inadmissibility; International partnerships including reciprocal arrangements with the United States; the Canada/US Accord on our shared border; G8 Lyon-Roma Migration Experts subgroup; identity policy; document policy; Western Hemisphere Travel Initiative/Enhanced Drivers License; Visa policy; document issues related to persons seeking entry to Canada; policies, directives and reports on quality assurance and anti-fraud activities; negotiation of international and domestic information sharing agreements.
Record Number: CIC ASB 023

Strategic Policy Branch

Cabinet Documents
Description: Cabinet documents; briefing notes and Cabinet business lists and agendas.
Document Types: nalysis of Cabinet documents and advice to the Minister, information on CIC's Cabinet activities, weekly timetables of meetings of Cabinet Committees, Cabinet Committee agendas.
Record Number: CIC ACB 018

General
Description: Policy documents, briefing notes and correspondence.
Document Types: Suggestions and proposals for amending policies and internal briefing material.
Record Number: CIC ACB 019

Standard Classes of Records

Please see the Introduction to this publication for the descriptions of Standard Classes of Records.

Access to Information and Privacy Requests

Accounts and Accounting

Acts and Legislation

Administration

Administration and Management Services

Audits

Automated Document, Records and Information Management Systems

Boards, Committees and Councils

Budgets

Buildings

Buildings and Properties

Business Continuity Planning

Classification of Positions

Communications

Co-operation and Liaison

Disclosure to Investigative Bodies

Equipment and Supplies

Finance

Furniture and Furnishings

Hospitality

Human Resources

Information Technology Services

Occupational Health and Safety

Office Appliances

Official Languages

Pensions and Insurance

Personnel

Physical Security

Proactive Disclosure

Procurement and Contracting

Recruitment and Staffing

Relocation

Salaries and Wages

Staff Relations

Training and Development

Travel

Utilities

Vehicles

Institution-Specific Personal Information Banks

Chief Financial Officer (CFO)

Finance Branch

Immigration Program Accounts Receivable (IPAR)
Description: This bank includes the following information: name, address, telephone number and Social Insurance Number of individuals having received a loan, including interest and the related administrative charges, amounts paid, delinquent amounts, credit reports, tracing actions, and comments of immigrants and collecting officers and related correspondence. Information is duplicated in part on the Immigration Loans Programs bank file CIC PPU 007.
Class of Individuals: Qualified immigrants, under the Immigration and Refugee Protection Act to allow payment of transportation costs, the costs associated with the medical examination, the related administrative charges and assistance to the establishment in Canada.
Purpose: This computerized bank is used to record and monitor the collection of outstanding loans.
Consistent Uses: This bank is also shared with the Individual Income Tax Return (CCRA PPU 005) in order to trace individuals and pursue the collection of debts due the Crown. Information from this bank may be used by Citizenship and Immigration Canada for purposes of research, planning, evaluation, statistics and internal audit and may be provided to private research firms for this purpose. It may also be shared with private collection agencies for collection purposes.
Retention and Disposal Standards: The files are retained for six years after the fiscal year during which a decision has been taken to close the account.
RDA Number: 2006/004
Related Record Number: CIC APB 001
TBS Registration: 005214
Bank Number: CIC PPU 048

Departmental Secretariat

Citizenship Judge Screening Process
Description: Information on individuals interested in an appointment as a citizenship judge. This bank describes the following personal information: individual's full name; title; date of birth; gender; city and country of birth; citizenship; work and/or mailing address; work and/or personal telephone numbers, fax number, e-mail address; willingness to travel or relocate; languages spoken and written; computer skills; educational background; professional and employment history; community involvement; civic contributions; whether the person has been convicted or charged of any criminal offence in Canada or elsewhere; disciplinary proceedings; professional or volunteer memberships; outstanding matters in Canada or elsewhere which might have an impact on ability and fitness to serve as a judge; civil actions against the person; professional or other interests which could cause a conflict of interest; financial difficulties; any circumstances which could have an adverse impact on the individual's capacity to discharge the functions as judge or damage the reputation of the Citizenship Commission; individual's objectives; work-related references.
Class of Individuals: Individuals who formally express their interest in an appointment as a citizenship judge; individuals whose names have been provided for reference purposes.
Purpose: This information is used to manage the screening process and to provide advice to the Minister about appointments.
Consistent Uses: The list may be used to prepare aggregate statistical reports for management and to evaluate the screening process from time to time.
Retention and Disposal Standards: Currently under review with Library and Archives Canada.
RDA Number: To be determined.
Related Record Number: CIC ASB 021
TBS Registration: 006440
Bank Number: CIC PPU 071

Corporate Services Sector

Corporate Affairs Branch

Human Rights Case Files
Description: This bank contains copies of documents, correspondence and other forms of communication or information relating to complaints filed by individuals with the Canadian Human Rights Commission.
Class of Individuals: Persons who have filed complaints against CIC under the Canadian Human Rights Act.
Purpose: The information is collected in order to resolve human rights complaints.
Consistent Uses: Summary complaint data is used for management information purposes. Consistent uses may include sharing information with theDepartment of Justice for the pupose of obtaining legal advice and providing representation.
Retention and Disposal Standards: Records are retained for two years after the last administrative action, then destroyed.
RDA Number: 98/001
Related Record Number: CIC ACB 014
TBS Registration: 002394
Bank Number: CIC PPU 059

Operations Sector

Case Management Branch

Case Processing System (CPS)
Description: The Case Processing System (CPS) is both a tracking system and a processing system. All rehabilitation cases and temporary resident permit requests for criminally inadmissible immigrant applicants, direction for hearings on long-term permanent residents convicted of serious crimes, pre-removal risk assessments (PRRA) as well as all danger to the public cases are in this system. Reports are prepared for the Minister's delegate in each case using CPS. As well, once the cases have been presented to the Director of the division for final review, briefing notes are prepared on certain cases for the Minister's approval.
Class of Individuals: The clients are those who are criminally inadmissible. They are seeking relief from the inadmissibility or CIC is preparing a request for a danger opinion to (a) prevent a person from claiming refugee status, or (b) allow refoulement of a Convention refugee or protected person; or where CIC is seeking a decision on a positive PRRA on cases where restrictions apply.
Purpose: CPS is used as a tracking system for cases within the Danger to the Public – Rehabilitation Unit. It is used for writing rehabilitation assessments, requests for Minister's opinion/reconsiderations, applications for temporary resident permits, danger opinions on removal cases, restriction assessments for positive PRRA and directions for hearings on long term permanent residents convicted of serious crimes. It is also used for writing memos, letters and faxes to CIC local offices. As well, statistics can be gathered on volumes of cases and approval rates from this system. All information contained in CPS is also contained in the Immigration case file.
Consistent Uses: CPS is accessible only by employees of the Danger to the Public – Rehabilitation Unit. The information with respect to Danger to the Public cases and positive PRRA is disclosed to the person concerned and to his/her counsel. Information that is not related to danger to the public is not disclosed to other government agencies or members of the public.
Retention and Disposal Standards: Data is kept indefinitely.
RDA Number: 2006/004
Related Record Number: CIC APB 005 and CIC APB 018
TBS Registration: 005205
Bank Number: CIC PPU 040

Immigration Case File
Description: This file may contain some or all of the following types of information: applications for permanent resident and refugee status, assessments by immigration officers, details concerning health, past criminality, financial status, education and professional experience, removal documentation and temporary resident permit, including computer-based information (Field Operations Support System (FOSS), Computer-Assisted Immigration Processing System(CAIPS), Case Processing System (CPS), e-mail). The file may contain information on an immigrant's earlier status in Canada. It may include all or part of the same information regarding any other person named in the application. It may include information on the sponsor and information from the Foreign Students Records and Case File–CIC PPU 051. It may also include the name and address of bond depositor, sum deposited, terms and conditions imposed, name of person signing bond, name of persons bonded, terms and conditions which they must meet, and acknowledgement of terms and conditions. It may also include pre-removal risk assessments. Persons seeking access to this information bank must supply their date of birth, approximate date of entry into Canada and port of entry.
Class of Individuals: Persons accepted or refused admission to Canada as permanent residents, Convention refugees, visitors, immigrants, permit holders; persons seeking approval of criminal rehabilitation; persons declared a danger to the public by the Minister under the Immigration and Refugee Protection Act; persons under enforcement action in Canada; persons who are the object of litigation before courts or administrative tribunals in matters relating to immigration.
Purpose: This personal information relates to the immigrant's applications for permanent or temporary admission to Canada and subsequent decisions for which purpose the bank was established. Information is used in the administration and enforcement of immigration legislation, as required.
Consistent Uses: The information may be used or disclosed in the administration and enforcement of the Immigration and Refugee Protection Act and the detection, suppression and prevention of immigration offenses. The information may be disclosed to the Canadian Security Intelligence Service (CSIS) and the Royal Canadian Mounted Police (RCMP) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, CSIS, the Department of Justice, Canada Border Services Agency (CBSA) and the RCMP where these uses are pursuant to the law. Information may also be disclosed to various foreign governments subject to multilateral treaties or agreements, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation. Personal information relating to warrants and arrests for examination, admissibility hearings, removal from Canada or a proceeding that could lead to the making of a removal order by an immigration officer, and removal orders (departure orders, deportation orders and exclusion orders) issued by immigration officers, and their execution, may be disclosed by media relations officers when it has been determined that the disclosure is necessary for the administration and enforcement of the Immigration and Refugee Protection Act and the detection, suppression and prevention of immigration offences. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived immigrants being held in detention centres as well as to the Canadian Council of Engineers for the assessment of engineering qualifications. Certain information may be shared with service provider organizations (SPOs) and private sponsors in Canada for the purposes of administering the refugee program. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. It may also be disclosed to provincial authorities, agencies and municipalities under the terms of an agreement or arrangement. Other uses may include the sharing of information with the insurance and employment programs of Human Resources and Social Development Canada (HRSDC), the Immigration and Refugee Board of Canada, Department of Foreign Affairs and International Trade Canada (DFAIT), Health Canada, for assessment, provision of settlement assistance, administration of provincial programs and for research purposes. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments and immigration authorities under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, the Immigration and Refugee Board of Canada (that contained in IRB PPU 105–Immigration and Refugee Board Records, IRB PPU 110–Immigration Appeal Division Records, IRB PPU 115–Convention Refugee Division Records and IRB PPU 145–Research Directives, Claim Specific Information), CSIS, the RCMP and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Paper records are normally retained for two years after the last administrative action. Information on persons known or suspected of engaging in activities contrary to the Immigration and Refugee Protection Act is retained for 5 years after the last administrative action. Information on controversial cases is retained for 10 years after the last administrative action. Sponsorship agreements must be retained for the duration of the sponsorship. Upon expiry of the retention period, some of these records will be preserved by the Library and Archives Canada for archival purposes.
RDA Number: 2006/004
Related Record Number: CIC AOB 005
TBS Registration: 001972
Bank Number: CIC PPU 042

Litigation Information Management System (LIMS)
Description: The Litigation Information Management System (LIMS) contains information concerning citizenship and immigration related to litigation. The information relates to finalized and/or pending litigation cases. LIMS contains personal information concerning the applicant/respondent such as the name, country of citizenship, FOSS ID number, as well as a general description of the nature and status of the litigation. As Litigation Management's principal responsibility is to provide instruction on behalf of CIC to the Department of Justice with regard to the conduct of litigation, summaries of consultation with legal counsels and other CIC officials, strategies for defending decisions and subsequent instructions to Justice are entered into LIMS.
Class of Individuals: Parties to immigration or citizenship litigation before the courts.
Purpose: LIMS is a database used to facilitate managing and monitoring immigration and citizenship related litigation. It provides quick access to information on litigation cases that may have an impact on CIC policy or program delivery. LIMS is accessible only to employees of the Litigation Management Division, Case Management Branch.
Consistent Uses: None.
Retention and Disposal Standards: Data is kept indefinitely.
RDA Number: 2006/004
Related Record Number: CIC APB 019
TBS Registration: 005206
Bank Number: CIC PPU 043

Centralized Processing Region [C14

Permanent Resident Card
Description: The bank contains information on persons who have been granted permanent resident status and who have been issued a permanent resident card. Records in the bank contain the information collected by overseas missions and inland CICs from all applicants for permanent residence as it is captured on the Record of Landing (CIC form IMM 1000) and the Confirmation of Permanent Residence (CIC form IMM 5292). Information contained in this bank includes the following: the applicant's name, date and place of birth, signature, gender, height and eye colour, the date on which and the place where the applicant became a permanent resident, the applicant's mailing address, the address of all of the applicant's places of residence during the previous five years, the name and address of the applicant's employers and educational institutions attended during the previous five years, the periods during the previous five years that the applicant was absent from Canada, the name, address and telephone number of the applicant's guarantor, whether a report under subsection 44(1) of the Act has been made in respect of the applicant or whether a decision was made outside of Canada that they have failed to comply with the residency obligation under section 28 of the Act, and whether the applicant has lost permanent resident status or has been issued a removal order; a certified copy of a passport currently held by the applicant or held by the applicant at the time of becoming a permanent resident, the form IMM 1000, entitled "Record of Landing", or the IMM 5292, entitled 'Confirmation of Permanent Residence', held by the applicant, a provincial driver's license held by the applicant, a photo-identity card held by the applicant and issued by a province, a student card held by the applicant and issued by a provincially accredited college or university, or the most recent notice of assessment within the meaning of the Income Tax Act received in relation to the applicant's income tax return; and two identical photographs signed by the guarantor.
Class of Individuals: Persons who have been granted permanent residence in Canada.
Purpose: The information contained in this bank may be used in the administration and enforcement of immigration legislation. The bank serves as a repository for information on those persons who have been issued a permanent resident card in order to ensure the integrity of the card issuing process.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. Consistent uses may include sharing information with Department of Foreign Affairs and International Trade (DFAIT), the Immigration and Refugee Board of Canada, the Department of Justice, the Canada Revenue Agency, the Canada Border Services Agency, Public Safety Canada and Human Resources and Social Development Canada, as well as departments of provincial governments with an interest in providing services to immigrants under federal-provincial memoranda of understanding. Information may be compared with that contained in the personal information bank entitled "Determination of Permanent Resident Status"–CIC PPU 068.
Retention and Disposal Standards: Paper records are held by CPC Sydney and are destroyed two years after the last administrative action. The electronic file in Field Operations Support System (FOSS) relating to the particulars of the holder is retained indefinitely, in conjunction with the microfilm copy of the Confirmation of Permanent Residence (IMM 5292). A photographic image will also be held indefinitely in an image bank for compliance and enforcement purposes. Permanent Resident Cards that cannot be delivered within 180 days of notifying the applicant of its availability will be destroyed as required by subsection 58(3) of the Immigration Regulations.
RDA Number: 2006/004
Related Record Number: CIC ASB 001, CIC ASB 016, CIC APB 005 and CIC APB 010
TBS Registration: 005312
Bank Number: CIC PPU 067

Query Response Centre Records
Description: Individual records may include an index to facilitate file retrieval (depending on the year of arrival in Canada). A Verification of Admission form (IMM 5009) is needed to search the records available in the Centre. This form is available through the nearest Canada Immigration Centre or by contacting the CIC Call Centre. Following are the documents which are available: immigrant visa, record of landing and confirmation of permanent residence, temporary residents record (visitor record, employment authorization, student authorization), amendment to record of landing and amendment to confirmation of permanent residence, confirmation/certificate of departure, grant of status by the Minister, exclusion order, permit to come into or remain in Canada, extension of permit: certificate, confiscated or voluntarily surrendered CIC's or CIIR's (Canadian Immigrant's Record Card, record of landing or confirmation of permanent residence), notice of arrest under section 103 of the Immigration Act, voluntary departure – confirmation, departure order, certificate/no documents on file – no landing record, no student/employment authorization, no consent to return as per subsection 52(1) of the new Immigration and Refugee Protection Act or section 35 of the old Immigration Act, certificate for the purpose of subsection 36(1) of the new Immigration and Refugee Protection Act or paragraph 19(1)(c) of the old Immigration Act, no visitor record, certificate for the purpose of subsection 36(2) of the new Immigration and Refugee Protection Act or paragraph 19(2)(a) of the old Immigration Act, 27 report and 20 report.
Class of Individuals: Permanent and temporary residents, holders of permit to come into or remain in Canada and those persons for whom there has been enforcement action. People who have received or been denied the grant of status by the Minister and holders of certificates.
Purpose: The information contained in this bank is gathered by Citizenship and Immigration Canada and is used to produce copies or certified true copies of all documents listed above and serves as a record of all document holders.
Consistent Uses: The bank is required to store all documents listed above. The information contained in this bank may be used or disclosed in the administration and enforcement of the Immigration and Refugee Protection Act and the detection, suppression and prevention of immigration offences. The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. It may also be disclosed to provincial authorities, agencies and municipalities for assessment under the terms of an agreement or arrangement. Other uses may include the sharing for assessment, provision of settlement, assistance, administration of provincial programs and for research purposes with the insurance and employment programs of Human Resources and Social Development Canada (HRSDC), Service Canada, Health Canada, the Canada Revenue Agency (CRA), the Canada Border Services Agency (CBSA), the Department of Foreign Affairs and International Trade Canada (DFAIT), Canada Passport Office and Veterans Affairs Canada, for the purpose of administering their programs. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law.
Retention and Disposal Standards: These records are retained on microfilm indefinitely. Records prior to January 1, 1936, are in the custody and control of the Library and Archives Canada.
RDA Number: 2006/004
Related Record Number: CIC ASB 016, CIC ASB 017, CIC ASB 006, CIC ASB 008 and CIC ASB 011
TBS Registration: 005212
Bank Number: CIC PPU 056

Sponsors of Foreign Nationals
Description: Data on the sponsor include name, date of birth, country of birth, sex, previous and current marital status, citizenship, status in Canada, address, telephone and fax numbers, labour force status, occupation, identification number, annual revenue, and may include information related to the eligibility assessment for sponsorship. It may contain all or some of the above information on any other individual who may co-sign the sponsorship undertaking. Data on the foreign national being sponsored include name, relationship to sponsor, date, place, and country of birth, marital status, address, identification number and unique medical identifier. It may contain all or some of the same information regarding any family members of the immigrant who are included in the application. A copy of the information may form part of the Immigrant Case File–CIC PPU 042. Individuals may gain access to the bank by providing their complete name, date and place of birth. The information may be held at the Mississauga or Vegreville Case Processing Centre, inland Citizenship and Immigration Centres, a Canadian mission abroad, or all of these places.
Class of Individuals: Canadian citizens or permanent residents who apply to sponsor the admission to Canada of members of the family class or the spouse or common-law partner in Canada class.
Purpose: To record information pertaining to a Canadian citizen's or a permanent resident's application to sponsor foreign nationals coming to Canada. Information is used in the administration and enforcement of immigration legislation, including sponsorship default.
Consistent Uses: The information is used internally for purposes of research, planning, evaluation and statistics. It may be used in investigations by the Canada Border Services Agency (CBSA), Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP), or other law enforcement bodies where these uses are pursuant to the law. Other uses may include sharing the information with the Department of Foreign Affairs and International Trade Canada, or sharing information with provincial and municipal departments under the terms of a formal agreement in order to conduct a lawful investigation, to administer or enforce any law, or for the purpose of administering their programs. It may be used for internal audit purposes. It may be provided to private sector research firms for planning, statistics, research and evaluation. The information on the immigrant may also be shared with foreign governments such as the United States citizenship and immigration service pursuant to an agreement or an arrangement in order to conduct lawful investigations or administer or enforce any law. The information in this bank may be matched with that in IRB PPU 105-Immigration Appeal Board Records and IRB PPU 110–Immigration Appeal Division Records to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Paper and/or imaged records are held for two years after a sponsorship application is refused. For approved cases, paper records are imaged and are held for seven years after the end-date of the sponsorship undertaking. The retention and disposal standards for electronic records are currently under review with the Library and Archives Canada.
RDA Number: 2006/004
Related Record Number: CIC ASB 013
TBS Registration: 001976
Bank Number: CIC PPU 013

Visitor Case File
Description: Records in this file may include the following information: name, date and country of birth, country of citizenship, marital status, address in Canada and abroad, accompanying family members, details concerning health, past criminality, details of financial status, length of authorized stay and date of original entry, name and address of bond depositor, sum deposited, terms and conditions imposed, name of person signing bond, name of persons bonded, terms and conditions which they must meet, and acknowledgement of terms and conditions. Information is held at the Case Processing Centre, Vegreville, Alberta; Canada Immigration Centres; and at Immigration Headquarters in Ottawa for cases receiving specific further consideration. Persons seeking access to this information bank must supply their date of birth, approximate date of permit and office of issue.
Class of Individuals: Visitors to Canada.
Purpose: To record information pertaining to documented visitors to Canada, except those authorized to participate in employment or training under the Immigration and Refugee Protection Act. Information may be used in the administration and enforcement of immigration legislation.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, CSIS, the Department of Justice and the RCMP where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived immigrants being held in detention centres as well as to the Canadian Council of Engineers for the assessment of engineering qualifications. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. It may also be disclosed to provincial authorities, agencies and municipalities for assessment under the terms of an agreement or arrangement. Other uses may include the sharing of information for assessment, provision of settlement, assistance, administration of provincial programs and for research purposes with Human Resources and Social Development Canada (HRSDC), the Canada Revenue Agency (CRA), the Canada Border Services Agency (CBSA), the Immigration and Refugee Board, the Department of Foreign Affairs and International Trade (DFAIT), Health Canada, Veterans Affairs Canada, for the purpose of administering their programs. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, the Immigration and Refugee Board of Canada (that contained in IRB PPU 105–Immigration Appeal Board Records, IRB PPU 110–Immigration Appeal Division Records, IRB PPU 115–Convention Refugee Determination Division Records and IRB PPU 145–Research Directives, Claim Specific Information), CSIS, the RCMP and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Paper records are kept normally for two years after the last administrative action. Information on persons known or suspected of engaging in activities contrary to the Immigration and Refugee Protection Act is retained for five years after the last administrative action. Microfilmed records are kept indefinitely. Electronic records of files processed at CPC-Vegreville are retained indefinitely.
RDA Number: 2006/004
Related Record Number: CIC ASB 012
TBS Registration: 005010
Bank Number: CIC PPU 055

Health Management Branch

Immigration Medical Records
Description: This bank contains some or all of the following types of information: immigration medical applications, medical reports, laboratory reports, and x-rays. Persons seeking access to this bank must supply their full name (including alias), date of birth and date and place of medical examination.
Class of Individuals: Persons applying for permanent residence and those temporary residence applicants who require an immigration medical examination.
Purpose: The bank is used in the administration and enforcement of the Immigration and Refugee Protection Act.
Consistent Uses: Information may be used internally for program management purposes and for purposes of research, planning, evaluation, statistics and for internal audit purposes. Other uses may include the sharing of some information with the departments of Health Canada, Public Health Agency of Canada and Department of Foreign Affairs and International Trade Canada (DFAIT), as well as with provincial/territorial government departments responsible for assisting in immigration settlement and for the purposes of administering their public health program or enforcing their public health and/or immigration legislation.
Retention and Disposal Standards: Records are retained according to the file's assessment category as described in the "Policy for File Management (2007)" which is consistent with file retention directives of Library and Archives Canada and CIC.
RDA Number: 83/007-1
Related Record Number: CIC AOB 003
TBS Registration: 002723
Bank Number: CIC PPU 052

International Region

International Service: Overseas Immigration Case Files
Description: The bank contains information on persons who apply at posts abroad for a permanent resident visa, a temporary resident visa, a work permit, a study permit, a travel document for permanent residents, a temporary resident permit, an authorization to return to Canada, or on persons who attempt or are suspected of seeking to enter Canada illegally or who counsel or assist persons seeking to enter Canada. Records in the bank may contain some or all of the following: applications; certificates of birth, death, marriage, divorce, separation, adoption, and education; employment experience and references; Provincial selection documents (Quebec selection certificate (CSQ), Provincial Nominee Certificates); statements of assets and bank, trust, and brokerage statements; property holdings; business investments, refugee referrals, medical reports, letters and correspondence. The file may also contain details concerning criminality and availability of funds. Persons seeking access to this information bank should provide their name or names they have used, date of birth and, if possible, their visa office file number.
Class of Individuals:Individuals who have applied for a permanent resident visa, a temporary resident visa, a work permit, a study permit, a travel document for permanent residents, a temporary resident permit, or an authorization to return to Canada at posts abroad. Individuals who are known to have entered Canada illegally or are suspected of participating in irregular entry activities.
Purpose: The information contained in this bank may be used in the administration and enforcement of the Immigration and Refugee Protection Act of Canada. The bank serves as a repository for detailed and summary documentation on those persons wishing to visit, immigrate or return to Canada and persons involved in the facilitation thereof.
Consistent Uses:Information may be disclosed to the Canada Border Services Agency (CBSA), the Canadian Security Intelligence Service (CSIS) and the Royal Canadian Mounted Police (RCMP) for the purpose of conducting security and law-enforcement reviews or investigations related to immigration legislation, or in the detection, suppression and prevention of offences against the Immigration and the Refugee Protection Act and Regulations. Information regarding applicants that is obtained from CBSA, CSIS, Public Safety Canada, the RCMP or provincial government departments will be added to the individuals' files. Information is also shared with the CBSA for the purpose of ensuring and monitoring the lawful entry of persons to Canada. Consistent uses may include sharing information with the Immigration and Refugee Board of Canada, the Department of Justice, or judicial bodies for the purpose of administering and conducting the appeals process under the Immigration and Refugee Protection Act or the conduct of a judicial review in the Federal Court. It also may include sharing information with departments of provincial governments, as well as the United Nations High Commissioner for Refugees (UNHCR), and the International Organization for Migration (IOM), where these organizations have a role in referring cases to the department or in assisting in the resettlement process. Information may also be shared with individual sponsors and sponsoring groups, as well as with designated medical personnel who conduct medical examinations for the purpose of identifying medical conditions of immigration applicants. Information may be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. Consistent uses may also include sharing information with the Department of Foreign Affairs and International Trade (DFAIT) where issues relating to Canada's bilateral or multilateral relations are concerned. Information may be disclosed to foreign governments, to law enforcement bodies, to detaining authorities, and to judicial and state authorities where memoranda of understanding exist circumscribing the terms of such disclosure. Consistent use may include verification of documentation with law enforcement bodies or with judicial and state authorities of foreign governments, where verification of the documentation with the issuing authority is required in the administration and enforcement of immigration legislation. Information may be shared with foreign governments as well as with Canadian employer associations for the purpose of processing applications from seasonal agricultural workers. Information may be used internally for program management purposes, for the purposes of research, planning, evaluation and statistics, and for internal audit purposes.
Retention and Disposal Standards: Applications for permanent residence (CIC form IMM 8) for those persons who have received an immigrant visa and record of landing (CIC form IMM 1000) since 1988 or a confirmation of permanent residence form (CIC form IMM 5292) since 2002 are retained for a period of 65 years. All other paper records are normally destroyed two years after the last administrative action. Information on persons known or suspected of engaging in activities contrary to the Immigration and Refugee Protection Act is normally retained for at least five years after the last administrative action. Information on controversial cases, such as those involving organized crime, is destroyed not earlier than ten years after the last administrative action.
RDA Number: 2006/004
Related Record Number: CIC AOB 001
TBS Registration: 000344
Bank Number: CIC PPU 039

Operational Management and Coordination Branch

Application and Assessment for Canadian Citizenship
Description: This bank contains a record of persons who have been issued a certificate of Canadian citizenship or naturalization, a certificate of renunciation of Canadian citizenship or a letter reflecting the information contained in citizenship records or of persons whose birth abroad has been registered with the Canadian government. It also contains a record of persons whose Canadian citizenship has been revoked. This bank contains personal information such as the name, sex, date and place of birth and physical description of individuals on whom a record is kept. Historical records are available from 1854; however, they are incomplete prior to 1918. Those seeking access to these records must provide the name and date and place of birth and, where applicable and obtainable, the number of the Canadian citizenship or naturalization certificate which was issued.
Class of Individuals: Individuals who have applied for naturalization in Canada, Canadian citizenship or renunciation of Canadian citizenship, whose birth abroad has been registered with the Canadian government or who have requested a letter clarifying their Canadian citizenship status as well as individuals whose Canadian citizenship has been revoked.
Purpose: This bank is maintained in order to determine the Canadian citizenship status of individuals and to facilitate the processing of applications for or proof of Canadian citizenship.
Consistent Uses:For the purpose of administering the Citizenship Act and Regulations and other related Acts and for the purpose of confirming the Canadian citizenship status of individuals, information may be shared with the Canada Border Services Agency (CBSA), the Royal Canadian Mounted Police (RCMP) and the Canadian Security and Intelligence Service (CSIS) for the purpose of conducting security reviews or investigations related to immigration legislation, Elections Canada, DFAIT, the Federal Court of Canada and the immigration program. Lists of the names and addresses and preferred official language of new Canadian citizens (with written consent) may be supplied to the Prime Minister of Canada, to respective Members of Parliament for the sole purpose of sending congratulatory letters. Confirmation of Canadian citizenship status may be provided to The Chancellery in support of nominations to the Order of Canada. Confirmation of Canadian citizenship status may also be provided to the spouses, children and other relatives of naturalized Canadian Citizens in order to assist them in acquiring a benefit. Information on individuals deceased more than 20 years may also be disclosed for genealogical research purposes. Information may be used internally for program management purposes, for purposes of research, planning, evaluation and statistics, and for internal audit purposes.
Retention and Disposal Standards: These records are retained on microfilm indefinitely.
RDA Number: Under development.
Related Record Number: CIC ASB 004
TBS Registration: 003584
Bank Number: CIC PPU 050

Determination of Permanent Resident Status
Description: The bank contains information on persons who have or who claim to have been granted permanent resident status in Canada. Records in the bank may contain information collected by overseas missions, ports of entry and inland Canada Immigration Centres (CIC's) from permanent residents and may also contain information as reflected on a permanent resident's "Record of Landing" (CIC form IMM 1000) or "Confirmation of Permanent Residence" (CIC form IMM 5292). Information contained in this bank includes the following: the permanent resident's name, gender, date and place of birth, marital status; the date on which and the place where the permanent resident became a permanent resident [and, if applicable, what terms and/or conditions were applied at the time of landing or at the time of being granted permanent residence]; the permanent resident's residential address in Canada; the permanent resident's address outside of Canada; the permanent resident's mailing address; if notated or otherwise indicated by the permanent resident on the "Questionnaire: Determination of Permanent Resident Status" (CIC form IMM 5511), the permanent resident's country of citizenship, passport number and date of passport expiry; the permanent resident's places and duration of residence during the previous five years; if while absent from Canada during the previous five years the permanent resident accompanied a Canadian citizen spouse, common-law partner or parent, the Canadian citizen's name, proof of Canadian citizenship and proof of relationship to the permanent resident and the periods of absence from Canada when the permanent resident was accompanying the Canadian citizen; if while absent from Canada during the previous five years the permanent resident was employed outside of Canada on a full-time basis by a Canadian business, or in the public service of Canada or of a province of Canada, the name, address, duration and proof of such employment with the employer during the previous five years; if while absent from Canada during the previous five years the permanent resident accompanied a Canadian permanent resident spouse, common-law partner or parent who was or is employed outside of Canada on a full-time basis by a Canadian business, or in the public service of Canada or of a province of Canada, the Canadian permanent resident's name along with proof of that Canadian permanent resident status and proof of that Canadian permanent resident's employment and proof of that Canadian permanent resident's relationship to the permanent resident and the periods of absence from Canada when the permanent resident was accompanying that Canadian permanent resident; in the case of a permanent resident with a sum total number of days less than 730 days during the previous five years in which the permanent resident was: (a) physically present in Canada, and/or (b) accompanying outside of Canada a Canadian citizen spouse, common-law partner or parent, and/or (c) employed outside of Canada on a full-time basis by a Canadian business, or in the public service of Canada or of a province of Canada, and/or (d) accompanying outside of Canada a Canadian permanent resident spouse, common-law partner or parent who is or was employed outside of Canada on a full-time basis by a Canadian business, or in the public service of Canada or of a province of Canada, any humanitarian and compassionate considerations relating to the best interests of any child that may be directly affected by a determination of the permanent resident's residency in Canada and/or any humanitarian and compassionate considerations that the permanent resident feels would overcome any breach of the permanent resident's residency obligation as required under the Immigration and Refugee Protection Act.
Class of Individuals: Persons who have or claim to have been granted permanent residence in Canada.
Purpose: The information contained in this bank may be used in the administration and enforcement of immigration legislation. The bank serves as a repository for information on those persons who have been issued a permanent resident card in order to ensure the integrity of the card issuing process.
Consistent Uses: Information may be compared with that contained in permanent resident card application (CIC PPU 067). The information may be disclosed to the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of investigation of an offence under the Immigration and Refugee Protection Act. Consistent uses may include sharing information with the Immigration and Refugee Board of Canada, and the Department of Justice.
Retention and Disposal Standards: Paper records will be held by CIC for five years. Retention periods for a photographic image [held in an image bank] and the electronic file in the Field Operations Support System (FOSS) relating to the particulars of the permanent resident's compliance with the section 28 residency obligation under the Immigration and Refugee Protection Act are under review by Library and Archives Canada.
RDA Number: 2006/004
Related Record Number: CIC ASB 001, CIC ASB 016, CIC APB 005 and CIC APB 010
TBS Registration: 005308
Bank Number: CIC PPU 068

Foreign Student Records and Case File
Description: This bank may contain information such as name, birth date, country of citizenship, sex, marital status, accompanying family members, nature and duration of studies, name and address of institution being attended and availability of funds. The file may also contain details concerning health and criminality, the name and address of bond depositor, sum deposited, terms and conditions imposed, name of person signing bond, name of persons bonded, terms and conditions which they must meet, and acknowledgement of terms and conditions. Persons seeking access to this bank must supply their name, date of birth and approximate date of temporary admission to Canada.
Class of Individuals: Persons temporarily in Canada who are lawfully engaged in any recognized academic, professional or training course.
Purpose: The purpose of this bank is to record information pertaining to persons temporarily in Canada who are lawfully engaged in any recognized academic, professional or training course. Information issued is used in the administration and enforcement of immigration legislation with respect to the length and purpose of stay in Canada.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS) and the Royal Canadian Mounted Police (RCMP) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, CSIS, the Department of Justice and the RCMP where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived immigrants being held in detention centres as well as to the Canadian Council of Engineers for the assessment of engineering qualifications. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. It may also be disclosed to provincial authorities and agencies / municipalities under the terms of an agreement or arrangement. Other uses may include the sharing for assessment, provision of settlement, assistance, administration of provincial programs and for research purposes with the Insurance and Employment programs of Human Resources and Social Development Canada (HRSDC), the Canada Border Services Agency (CBSA), the Immigration and Refugee Board of Canada, DFAIT, Health Canada, Veterans Affairs Canada, and for the purpose of administering their programs. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, the Immigration and Refugee Board of Canada (that contained in IRB PPU 105–Immigration Appeal Board Records, IRB PPU 110–Immigration Appeal Division Records, IRB PPU 115–Convention Refugee Determination Division Records and IRB PPU 145–Research Directives, Claim Specific Information), CSIS, the RCMP and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Paper records are maintained for two years after the last administrative action. Electronic records of files processed at CPC-Vegreville are retained indefinitely. At posts abroad, the period of retention is two years from last administrative action. Machine readable records are kept for 15 years; microfilms are kept indefinitely.
RDA Number: 2006/004
Related Record Number: CIC ASB 017
TBS Registration: 005154
Bank Number: CIC PPU 051

Host Program
Description: This bank may contain names and other information pertaining to individual members or representatives of organizations involved in the Host Program. Access to this bank may be gained by providing the name and address of the particular organization.
Note: Now under the lead of the Operational Management and Coordination Branch with Integration and Information Management Technology Branch support.
Class of Individuals: Members of service provider organizations who provide assistance to newly arrived immigrants for Citizenship and Immigration Canada on a contribution agreement basis and participating members of these organizations.
Purpose: The purpose of this bank is to provide a list of the Host Program organizations. The information may be used in decisions regarding the effectiveness of the Program.
Consistent Uses: The information may be used for internal audit purposes. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation.
Retention and Disposal Standards: Information on members or representatives of Host Program organizations is kept for six fiscal years after completion of the contribution agreement. The retention and disposal standards are currently under review.
RDA Number: 2006/04
Related Record Number: CIC ASB 006
TBS Registration: 001973
Bank Number: CIC PPU 005

Immigration Contribution Accountability Measurement System
Description: This bank may contain the following information: full name, date of birth, country of origin, gender, location in Canada, month of arrival in Canada, mother tongue, immigrant category and CIC identification numbers. The bank may also contain aggregate or per client service data, such as type and hours of services received, relating to four CIC contribution programs. These programs include: 1) Immigrant Settlement and Adaptation Program (ISAP) – funds are provided to deliver direct and essential services to newcomers to Canada and include such services as reception and orientation, translation and interpretation, referral to community resources, para-professional counselling, general information and employment-related services; 2) Host Program–funds are provided to recruit, train, match and monitor volunteers (individuals and groups) who help newcomers to adapt, settle and integrate into Canadian life; 3) Language Instruction for Newcomers to Canada (LINC)–funds basic instruction in one of Canada's official languages to meet adult newcomers' integration needs; and 4) Resettlement Assistance Program (RAP)–provides income support for up to 12 months (24 months for special needs cases) after arrival in Canada or until the newcomer becomes self-sufficient, whichever comes first and immediate essential services such as port of entry reception, temporary accommodation, assistance with locating permanent accommodation, financial orientation, basic orientation and assessment and referral to broader-based services, to government-assisted refugees. Persons seeking access to this bank must supply their full name as appearing on their most recent immigration document, date of birth and an immigration ID number (IMM 1000, FOSS/Permanent Resident Card, Temporary Resident Permit).
Class of Individuals: All clients eligible for services under ISAP, LINC, Host or RAP, including all landed immigrants, individuals approved for landing in principle, individuals working under the live-in caregiver program and government-assisted refugees.
Purpose: Information in this bank will be used by CIC for the purposes of program monitoring and evaluation, activity monitoring, policy analysis and research.
Consistent Uses: Data which service provider organizations (that receive funding under ISAP, Host, LINC and RAP) have submitted to the bank themselves will be shared with them on an individual basis. Data from the bank may also be shared with private sector research firms and Statistics Canada.
Retention and Disposal Standards: The retention period is 21 years. The retention and disposal standards are currently under review.
RDA Number: 2006/04
Related Record Number:CIC ASB 006 and CIC ASB 009
TBS Registration: 005249
Bank Number: CIC PPU 062

Immigration Loans Programs
Description: This bank may contain the following information: name, birth date, visa number, loan warrant number, undertaking to repay assistance number, address, telephone numbers at home and at work, Social Insurance Number, occupation, name and address of employer, marital status, date and port of arrival, name of spouse and number of dependants, status and amount of outstanding loan and credit reports of the individual's financial status, payee and purpose. The Social Insurance Number is used to set-off against taxation. Access to this bank may be gained by providing name and date of birth or loan warrant number.
Class of Individuals: Only individuals who have received transportation, admissibility or assistance loans are identified. They are: foreign nationals admitted to Canada as permanent residents, who do not have disposable assets for themselves or their families to pay the cost of their transportation to Canada and/or from their port of arrival to their final destination in Canada; or to pay the Right of Permanent Residence fee; members of the convention refugees abroad and humanitarian-protected persons abroad classes to establish their admissibility to Canada (medical costs overseas); as well as those newcomers in need of financial assistance for basic needs of life.
Purpose: This bank serves as a record of the amount of loans issued and repaid and is used for the administration of the programs.
Consistent Uses: The information is used by CIC for management information purposes and for purposes of research, planning, internal audit, evaluation and statistics and may also be provided to private sector research firms for these purposes. The information is shared with Department of Foreign Affairs and International Trade Canada (Passport Office).
Retention and Disposal Standards: The information is kept for six fiscal years after the loan has been repaid. Disposal standards are currently under review.
RDA Number: 2006/004
Related Record Number: CIC ASB 006 and CIC ASB 011
TBS Registration: 001986
Bank Number: CIC PPU 007

Immigration Settlement and Adaptation Program (ISAP)
Description: This bank may contain names, addresses and other information pertaining to individual members or representatives of Service Provider Organizations (SPOs) as well as their clients. Access to this bank may be gained by providing the name and address of the organization.
Note: Now under the lead of the Operational Management and Coordination Branch with Integration and Information Management Technology Branch support.
Class of Individuals: Members or representatives of service provider organizations that provide immigrant settlement and adaptation services for Citizenship and Immigration Canada on a contribution agreement basis and participating members of these organizations.
Purpose: The purpose of this bank is to provide a list of the contracted service provider organizations that CIC provides funding to. The information may be used in decisions regarding the terms of such agreements, their renewal and the evaluation of services provided to the newly arrived immigrants on a complimentary basis.
Consistent Uses: Information may be used for internal audit purposes. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation.
Retention and Disposal Standards: The retention period for ISAP files is six fiscal years after completion of the contribution agreement. The retention and disposal standards are currently under review.
RDA Number: 2006/04
Related Record Number: CIC ASB 006
TBS Registration: 005011
Bank Number: CIC PPU 003

Language Instruction for Newcomers to Canada (LINC) Program
Description: This bank contains names, addresses and other information pertaining to individual members or representatives of Service Provider Organizations (SPOs) as well as their clients. This bank may also contain the following information on clients: full name, date of birth, country of origin, mother tongue and other spoken and written languages, an ID number (IMM 1000, Ministerial Permit or FOSS ID number), occupation before coming to Canada, current occupation, available days and day periods for class attendance, and access to child minding during class hours. Access to this bank may be gained by providing the name and address of the organization.
Note: Now under the lead of the Operational Management and Coordination Branch with Integration and Information Management Technology Branch support.
Class of Individuals: Members or representatives of service provider organizations that provide language training for Citizenship and Immigration Canada on a contribution agreement basis, participating members of these organizations and newcomers who are eligible for language training.
Purpose: This data bank helps CIC to draw a profile of LINC clientele, to assess their training needs in one of Canada's official languages and needs for child minding during class hours. Data also serves in managing programs and services, ensuring accountability and efficient allocation of LINC contributions.
Consistent Uses: Information in this bank may be used by CIC for purposes of planning, auditing, monitoring and evaluating programs and services for research purposes and for the collection of statistics. Information in this data bank may be shared with such partners as the Canada Revenue Agency (CRA), provincial and municipal governments and funded SPOs to whom the information relates.
Retention and Disposal Standards: The retention period for LINC files is six fiscal years after completion of the contribution agreement. The retention and disposal standards are currently under review.
RDA Number: 2006/04
Related Record Number: CIC ASB 006
TBS Registration: 005217
Bank Number: CIC PPU 004

Permanent Resident Data System
Description: Records in this bank contain such data as demographics, date and place of birth, citizenship, language, accompanying family members, passport number and country of issue, immigration category, country of last permanent residence, education, intended occupation, money in possession on arrival in Canada, destination address and person willing to help, assisted passage warrant number, visa or letter of pre-examination data, authorization number, date and office of issue, medical data, admission date and other information pertaining to admission. To access this bank the individual's name at entry, date of birth and year of entry are required. To access data concerning landing years 1919 to 1935, additional information is required such as country of birth, port of entry, vessel (if applicable) and names of accompanying family members. Landing records prior to 1935 are in the custody and control of the Library and Archives Canada.
Class of Individuals: Persons who have been granted permanent residence in Canada.
Purpose: The purpose of the bank is to record the legal permanent admission of immigrants to Canada. It is used to verify the right of persons to remain in Canada.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, CSIS, the Department of Justice, the RCMP and the CBSA where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived immigrants being held in detention centres as well as to the Canadian Council of Engineers for the assessment of engineering qualifications. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. It may also be disclosed to provincial authorities, agencies and municipalities under the terms of an agreement or arrangement. Other uses may include the sharing for assessment, provision of settlement, assistance, administration of provincial programs and for research purposes with Human Resources and Social Development Canada (HRSDC), the Canada Revenue Agency (CRA), the Canada Border Services Agency (CBSA), the Immigration and Refugee Board of Canada (IRB), the Department of Foreign Affairs and International Trade (DFAIT), Health Canada, Veterans Affairs Canada for the purpose of administering their programs. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, the Immigration and Refugee Board of Canada (that contained in IRB PPU 105–Immigration Appeal Board Records, IRB PPU 110–Immigration Appeal Division Records, IRB PPU 115–Convention Refugee Determination Division Records and IRB PPU 145–Research Directives, Claim Specific Information), CSIS, the RCMP, the CBSA and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Records are retained by the Case Processing Centre (CPC) for a period of two years after finalization, and then transferred to the Federal Records Centre in Edmonton.
RDA Number: 2006/004
Related Record Number: CIC ASB 016
TBS Registration: 005219
Bank Number: CIC PPU 053

Protected Persons Status Documents
Description: The bank may contain information such as name, date and place of birth, sex, height, eye colour, marital status, country of last permanent residence, country of citizenship, address in Canada, date determined to be a protected person, date applied for permanent residence in Canada, whether the person is a permanent resident or Canadian citizen, and whether the person is physically present in Canada. Similar information may be collected for each dependent family member. Persons seeking access to this bank must supply their date of birth and the approximate date on which they were determined to be a protected person.
Class of Individuals: Protected persons, as defined under the Immigration and Refugee Protection Act, who are physically present in Canada.
Purpose: To record information pertaining to protected persons in Canada and to issue them a document indicating their status.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP), the Immigration and Refugee Board of Canada (IRB), and the Canada Border Services Agency (CBSA) for the purpose of investigations related to the citizenship and immigration legislation. Use of information also includes the sharing of information with Public Safety Canada, CSIS, the Department of Foreign Affairs and International Trade (DFAIT), the Department of Justice and the RCMP where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of the citizenship and immigration legislation where such sharing of information may not put the individual and/or his/her family at risk. Some information may be disclosed to transportation companies within the terms of their responsibilities under the citizenship and immigration legislation. This information may also be disclosed to provincial authorities for assessment under the terms of an agreement or arrangement. Other uses of information may include the sharing of information with Human Resources and Social Development Canada, DFAIT, Health Canada, as well as with provincial or municipal government departments under the terms of an agreement responsible for assisting immigration settlement, for the purpose of administering their programs (e. g. social welfare, education, and human resource planning) and for research purposes. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms, under contract with Citizenship and Immigration Canada, for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, IRB, CSIS, the RCMP and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Paper records are maintained for two years after the last administrative action at CPC Vegreville. Electronic records of files processed at CPC Vegreville and identified as records that are non computer-based (NCB) documents are kept five years after the last administrative action. Disposal standards are currently under review.
RDA Number: 2006/004
Related Record Number: CIC ASB 008
TBS Registration: 005310
Bank Number: CIC PPU 066

Refugee Claim in Canada Case File
Description: This bank may include the following types of information: name, date of birth, country of birth, sex, marital status, citizenship, date and place of arrival in Canada, address in Canada, telephone number as well as personal background information including but not limited to education and employment history, the length of residency in other country(ies), and reason(s) for coming to Canada. Similar information will be collected for each dependent family member. Persons seeking access to this bank must supply their name, date of birth and place of birth.
Class of Individuals: Individuals who arrive at any Canadian border or local Citizenship and Immigration Office in Canada who, in accordance with the Immigration and Refugee Protection Act, claim for refugee protection and request to remain in Canada for an indefinite period of time. This class also includes individuals who apply to Citizenship and Immigration for a pre-removal risk assessment.
Purpose: To record information that will facilitate the assessment of the individual's admissibility to Canada and the determination of the eligibility of his/her claim in order to refer the claim to the Immigration and Refugee Board (IRB). Also, to assist the individual's refugee claim to be determined by the Refugee Protection Division of the IRB. It is also to record information that will facilitate the assessment of Pre-Removal Risk Assessment applications. This information will also be used to assess the individual's application for permanent residence in Canada. The information is used in the administration and enforcement of immigration legislation.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP), the Immigration and Refugee Board (IRB), and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. Use of information also includes the sharing of information with Public Safety Canada, CSIS, the Department of Foreign Affairs and International Trade (DFAIT), the Department of Justice and the RCMP where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation where such sharing of information may not put the individual and/or his/her family at risk. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived refugee claimants. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. This information may also be disclosed to provincial authorities for assessment under the terms of an agreement or arrangement. Other uses of information may include the sharing of information with Human Resources and Social Development Canada (HRSDC), DFAIT, Health Canada, as well as with provincial or municipal government departments under the terms of an agreement responsible for assisting immigration settlement for the purpose of administering their programs (e.g. social welfare, education, and human resource planning) and for research purposes. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments such as the U.S. under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms, under contract with Citizenship and Immigration Canada, for the purposes of planning, statistics, research and evaluation. Information is obtained from DFAIT, Health Canada, IRB, CSIS, the RCMP and some provincial government departments to administer or enforce the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act.
Retention and Disposal Standards: Information is kept for ten years after the issuance of the permanent resident document (record of landing) or two years after the last administrative use, whichever is later. Disposal standards are currently under review.
RDA Number: 2006/004
Related Record Number:CIC ASB 008
TBS Registration: 005188
Bank Number: CIC PPU 009

Refugee Tracking System (RTS)
Description: For Government-assisted refugees, privately-sponsored refugees and joint assistance refugees. This bank contains some or all of the following information: sponsorship type, immigrant category, visa office, special program, file number, Canada Immigration Centre (CIC) file numbers, responsibility centre (RC) code, refugee and sponsor FOSS Client IDs, date document signed, processing status, surname, given name, country of last permanent residence, date of birth, sex, family relationship, landing and temporary resident permit numbers, destination matching request (DMR) numbers, notice of arrival (NAT) numbers, arrival date, province (destination province by CIC code), Canada Immigration Centre RC code (destination), default sponsorship, sponsorship agreement holder name (SAH), contact surname (SAH), contact given name (SAH), contact address (SAH), city, province, telephone number, postal code; constituent group sponsor name, contact surname (constituent group), contact given name (constituent group), contact address (constituent group), city, province, telephone number, postal code; group of five sponsor name, contact surname/given name, address, city, province, telephone number and postal code.
Class of Individuals: Government and privately-sponsored refugees, including special needs cases. National organizations that have signed a sponsorship agreement with the Minister of Citizenship and Immigration Canada and their constituent groups may sponsor Convention refugees abroad and members of the humanitarian – protected persons' abroad classes and special needs cases. Group of five or more individuals may sponsor Convention refugees abroad and members of the humanitarian – protected persons abroad. Community sponsors may sponsor Convention refugees abroad and members of humanitarian – protected persons' abroad classes.
Purpose: To provide an accounting tool for Refugees Branch and Operational Management and Coordination Branch to manage government-assisted and private sponsorship levels; for monitoring the data integrity of Citizenship and Immigration Canada's national information management system, and the provision of processing information to our clients. To maintain a record of the applications by sponsorship agreement holders and their constituent groups, groups of five or more individuals and community sponsors.
Consistent Uses: The principal user groups are the Resettlement Division in Refugees Branch and the Integration and Refugees Program Delivery Division, Citizenship and Immigration Canada. Information is then distributed to Citizenship and Immigration Canada points of service delivery, sponsorship agreement holders and other stakeholders.
Retention and Disposal Standards: Annual reports are produced in paper format and are kept for six years. Disposal standards are currently under review.
RDA Number:2006/004
Related Record Number: CIC ASB 008
TBS Registration: 002360
Bank Number: CIC PPU 008

Resettlement Assistance Program (RAP)
Description: This bank contains the following types of information: name, date and place of birth, mother tongue, authorization number (visa, transportation or admissibility number), address, Social Insurance Number, occupation, marital status, financial situation, date and port of arrival, name of spouse and number of dependants, date and amount of cheque, payee and purpose. Access to this bank may be gained by providing place of birth, date of birth and place and date of admission to Canada.
Class of Individuals: Government-assisted refugees and joint assisted refugees who require financial assistance and a range of immediate essential services after arrival in Canada.
Purpose: The bank serves as a record of assistance granted to government-assisted refugees in need. The information is used in the administration of financial assistance loans and contributions.
Consistent Uses: Information in this bank may be used by Citizenship and Immigration Canada for purposes of research, planning, evaluation, statistics, internal audit and control, and may be provided to private sector research firms for this purpose and for management information system purposes. It may also be shared with Statistics Canada for census purposes. This information may be shared with provincial welfare agencies for the purpose of determining entitlement to provincial programs. It may also be disclosed to provincial authorities for assessment under the terms of an agreement or arrangement in order to conduct a lawful investigation oradminister or enforce any law. The Social Insurance Number (SIN) is collected because some benefits are taxable and T-5 forms are issued each year for taxation purposes. This information is shared with the Canada Revenue Agency (CRA) and collection agencies.
Retention and Disposal Standards: Information is kept for six fiscal years after the last administrative action. Disposal standards are currently under review.
RDA Number: 2006/004
Related Record Number:CIC ASB 006
TBS Registration: 005309
Bank Number: CIC PPU 065

Temporary Worker Records and Case File
Description: The bank may contain information such as name, birth date, country of citizenship, sex, marital status, accompanying family members, address in Canada, personal qualifications, experience, nature of work, and name and address of employer. The file may also contain details concerning health and criminality and information from Foreign Student Records and Case File–CIC PPU 051, name and address of bond depositor, sum deposited, terms and conditions imposed, name of person signing bond, name of persons bonded, terms and conditions which they must meet, and acknowledgement of terms and conditions. Persons seeking access to this bank must supply their date of birth and approximate date of temporary admission to Canada.
Class of Individuals: Persons temporarily in Canada who are employed.
Purpose: To record information pertaining to persons temporarily in Canada who are employed. Information may be used in the administration and enforcement of immigration legislation with respect to the length and purpose of the visitor's stay in Canada as well as any conditions governing the nature and locale of their employment.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP) and the Canada Border Services Agency (CBSA) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, CSIS, the Department of Justice, the RCMP and the CBSA where these uses are pursuant to the law. Information may also be disclosed to various foreign governments, law enforcement bodies and detaining authorities with respect to the administration and enforcement of immigration legislation. Information may be disclosed to medical practitioners for the purpose of providing medical services to newly arrived immigrants being held in detention centres as well as to the Canadian Council of Engineers for the assessment of engineering qualifications. Some information may also be disclosed to transportation companies within the terms of their responsibilities under immigration legislation. It may also be disclosed to provincial authorities, agencies and municipalities for assessment under the terms of an agreement or arrangement. Other uses may include the sharing for assessment, provision of settlement, assistance, administration of provincial programs and for research purposes with Human Resources and Social Development Canada (HRSDC), the Canada Revenue Agency (CRA), the Canada Border Services Agency (CBSA), the Immigration and Refugee Board of Canada, the Department of Foreign Affairs and International Trade (DFAIT), Health Canada and Veterans Affairs Canada for the purpose of administering their programs. Information may also be shared with Statistics Canada and DFAIT for statistical and planning purposes. It may also be shared with foreign governments under the terms of an agreement or arrangement in order to conduct a lawful investigation or administer or enforce any law. It may be provided to private sector research firms for the purposes of planning, statistics, research and evaluation. Information obtained from DFAIT, Health Canada, the Immigration and Refugee Board (that contained in IRB PPU 105–Immigration Appeal Board Records, IRB PPU 110–Immigration Appeal Division Records, IRB PPU 115–Convention Refugee Determination Division Records and IRB PPU 145–Research Directives, Claim Specific Information), CSIS, the RCMP, the CBSA and some provincial government departments may be compared for the purpose of administering or enforcing the immigration legislation and to administer and conduct the appeals process under the Immigration and Refugee Protection Act. The information may also be shared with worker's compensation boards or Employment Insurance.
Retention and Disposal Standards: Paper records are maintained for two years after the last administrative action, then destroyed. Work permits, study permits, visitor records and temporary resident permits are microfilmed and retained indefinitely at Immigration Headquarters. At posts abroad, the period of retention is two years after the last administrative action. Electronic records of files processed at CPC-Vegreville are retained indefinitely.
RDA Number: 2006/004
Related Record Number: CIC ASB 017
TBS Registration: 005009
Bank Number: CIC PPU 054

Regions

British Columbia and Yukon Region

Admissions Management Information System (AMIS)
Description: This is a file record system that tracks immigrant, temporary resident permit and refugee applications in process at the CIC Vancouver Admissions Office. This database includes name, date of birth, client identification number and status of applications.
Class of Individuals: Individuals applying for immigration, temporary residence status through the Vancouver Admissions office.
Purpose: To allow the local office to accurately keep track of workload inventories in support of planning and resource allocations.
Consistent Uses: Information is used for internal (local) purposes and by local personnel only, to assist with operations management.
Retention and Disposal Standards: Paper records and computer data are kept for two years after the last administrative action. Disposal standards are currently under review.
RDA Number: 2006/004
Related Record Number: CIC ASB 012
TBS Registration: 005201
Bank Number: CIC PPU 033

Quebec Region

Client Service Management System (CSMS)
Description: This Web application, developed in Cold Fusion/Java Script with an SQL Server database, contains information (family name, given name and reason for request) on clients who have made a request to Client Services in the Quebec Region. Requests received are entered in the system in order to produce various reports for consultation and verification purposes, to improve the productivity of the employees concerned and to minimize errors. This gives immediate access to reliable information and allows the accumulated data to be used as needed. Persons wishing to consult this information must supply their family name and given name.
Class of Individuals: Individuals who have made a request to Quebec Region's Client Services.
Purpose: The main function of the system is to track requests received by Client Services in Quebec Region.
Consistent uses: None.
Retention and Disposal Standards: The data in this file is retained for two years, and then destroyed.
RDA Number: 2006/004
Related Record Number: CIC ASB 018
TBS Registration: 005195
Bank Number: CIC PPU 021

Strategic and Program Policy Sector

Immigration Branch (formerly Selection Branch)

Entrepreneur Monitoring Information System (EMIS)
Description: This bank contains application and permanent residence information for every entrepreneur that immigrates to Canada with conditions. Some of the information in EMIS is downloaded from the Computer Assisted Immigration Processing System (CAIPS) and the Field Operations Support System (FOSS) databases. Monitoring and business information is manually entered into EMIS by immigration staff in Citizenship and Immigration Centres and in Headquarters.
Note: Personal Information Banks CIC PPU 035 (Entrepreneur Immigration Database) and CIC PPU 010 (Entrepreneur Monitoring Information System) have been amalgamated.
Class of Individuals: The bank contains information on immigrants who have been issued a conditional permanent resident document under the entrepreneur class.
Purpose: The bank records the entrepreneur's compliance with his/her conditions of permanent residence.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS) and the Royal Canadian Mounted Police (RCMP) for the purpose of conducting security reviews or investigations related to citizenship and immigration legislation. Uses also include the sharing of information with Public Safety Canada, the Attorneys General of the provinces, CSIS, the Department of Justice, and the RCMP where these uses are pursuant to the law. Information is also shared with the provinces for the purpose of assisting in business counselling. Some information may be disclosed to provincial authorities for assessment under the terms of an agreement or an arrangement. Information may also be disclosed to foreign governments, various law enforcement bodies and detaining authorities with respect to the administration and enforcement of the citizenship and immigration legislation.
Retention and Disposal Standards: Under review. The Entrepreneur Monitoring Information System (EMIS) currently contains records of entrepreneurs who became permanent residents from January 1, 1994 to date.
RDA Number: Under development.
Related Record Number: CIC ASB 010, CIC APB 010 and CIC APB 011
TBS Registration: 005216
Bank Number: CIC PPU 010

Investment Monitoring and Information System (IMIS)
Description: This bank contains information on proposals submitted under the Immigrant Investor Program. Information related to the amount of money invested, the number of jobs created, and the number of investors, along with their names and birth dates is maintained. The database contains information on private and provincial government funds approved between inception of the program in 1988 and introduction of the revised Immigrant Investor Program on April 1, 1999. Persons seeking to access this bank must provide the full name of the approved business or fund; or, the full name and date of birth of the investor.
Class of Individuals: This bank contains information regarding persons seeking admission to Canada and who satisfy the criteria of an investor as detailed in the Immigration and Refugee Protection Act or the former Immigration Act.
Purpose: To ensure compliance of offering memoranda with regulations and guidelines of the Immigrant Investor Program, and to ensure that the immigrant investor has satisfied the program guidelines before visa issuance.
Consistent Uses: The information may be disclosed to the Canadian Security Intelligence Service (CSIS) and the Royal Canadian Mounted Police (RCMP) for the purpose of conducting security reviews or investigations related to immigration legislation. Uses also include the sharing of information with Public Safety Canada, the Attorneys General of the provinces, CSIS, the Department of Justice, and the RCMP where these uses are pursuant to the law. Information is also shared with provincial governments for the purposes of monitoring, as the program is jointly administered by provincial and federal governments. Some information may be disclosed to provincial authorities for assessment under the terms of an agreement or an arrangement. Information may also be disclosed to foreign governments, various law enforcement bodies and detaining authorities with respect to the administration and enforcement of citizenship and immigration legislation.
Retention and Disposal Standards: Under review.
RDA Number: Under development.
Related Record Number: CIC ASB 010
TBS Registration: 003335
Bank Number: CIC PPU 011

Standard Personal Information Banks

Please see the Introduction to this publication for the descriptions of Standard Personal Information Banks.

Access to Information and Privacy Requests

Applications for Employment

Automated Document, Records and Information Management Systems

Business Continuity Planning

Disclosure to Investigative Bodies

Electronic Network Monitoring Logs

Executive Correspondence Management Systems

Governor in Council Appointments

Hospitality

Internal Communications

Personnel Security Screening

Professional Services Contracts

Public Communications

Relocation

Security Video Surveillance and Temporary Visitor Access Cotnrol Logs and Building Passes

Travel

Classes of Personal Information

Corporate Services Sector

Human Resources Branch
The Employee departure feedback program gathers information from employees who leave the department on their reasons for leaving and their satisfaction with different aspects of their experience. The information gathered serves as an organizational health indicator and is used to inform efforts to recruit, retain and motivate employees and make the department an exemplary and effective workplace. Information is gathered through two questionnaires (one for the departing employee and one for their manager) and an interview of the employee by a third party consultant. The information collected is in the form of background/demographic information, multiple choice and yes/no questions, ratings of satisfaction levels on a scale of 1-5, as well as comment sections and the opportunity to elaborate in the interview. The latter two forms could contain unsolicited personal information about an identifiable individual, however, information collected is not retrievable by personal identifiers.

Strategic and Program Policy Sector

Immigration Branch
Immigration Branch may hold letters and faxes from the general public, lawyers, consultants, MPs, private sector, other governmental departments and non-governmental organizations. This correspondence may include enquiries, requests for information, advice and opinion on CIC policies, programs, and the handling of cases by individuals employed in the immigration program, as pertains to cases where individuals have applied for permanent resident status or temporary resident status. Memos and other briefing documents may deal with the same individuals and topics. This correspondence does not constitute any part of routine administration of the immigration program.

Integration Branch
Foundational Programs, Client-Centred Programs, Program Policy and Business Management, Business Services

Letters written by the general public asking for information on the programs and responses to these letters are placed on CIC program files and are not retrievable by personal identifiers. They may, however, contain personal information. Any questions relating to CIC's programs and services are referred to the appropriate program group and letters from the public will be found in the relevant program files. Mailing lists may be found by consulting the Communications Branch.

Manuals

Manuals that are available on the CIC web site are indicated with an asterix (*).

· Access to Information Manual (AM)
· Carrier Guide
· Citizenship Policy Manual (CP)*
· Community Relations Handbook
· Country Information Guide
· Designated Medical Practitioner Handbook*
· Enforcement (ENF)* 12, 23, 27
· Foreign Worker Manual
· Guide to Handling Public Money (HPM)
· Guidelines for Processing Business Category Applications by Source Country
· Guidelines for Settlement Programs and Services (IT)
· Human Rights Manual (RI)
· Information Sharing Manual (IN)*
· Inland Processing (IP)*06 Temporary Residence Visa
· Inland Services Procedures Manual
· Legislation (IL) *
· Medical Officer's Guidelines for Designated Medical Practitioner
· Medical Officer's Handbook
· Operational Instructions*
· Overseas Processing (OP)*10, 11, 18, 19
· Policy on Contractual Arrangements, Grants and Contributions
· Presiding at Citizenship Ceremonies: A Guide for Order of Canada Recipients
· Privacy Manual (PM)
· Protected Persons (PP) *
· Protocol Addressing Conduct Issues of Citizenship Judges*
· Quality Assurance User Guide for Quality of Decision Making
· Receivables Management Plan
· Reference (IL)*
· Reporting and Liaison Handbook
· Settlement Manual
· Single Officer Mission Manual (SOM)
· Temporary Foreign Worker Guidelines (FW)*

Additional Information

Please see the Introduction to this publication for information on access procedures under the provisions of the Access to Information Act and the Privacy Act.

For additional information about the programs and activities of Citizenship and Immigration Canada, please contact:

Communications Branch
Citizenship and Immigration Canada
Mail Room, Jean Edmonds Tower South
365 Laurier Avenue West
Ottawa, Ontario K1A 1L1

Telephone: 613-941-7048
Facsimile: 613-941-7001
Internet: www.cic.gc.ca

Access to Information requests should be directed to:

Access to Information and Privacy Division
Citizenship and Immigration Canada
Narono Building
360 Laurier Avenue West, 10^th Floor
Ottawa, Ontario K1A 1L1

Telephone: 613-946-0953
Facsimile: 613-957-6517

Privacy Requests should be directed to the appropriate address below.

Atlantic Region
Regional Privacy Coordinator
Atlantic Regional Office
1741 Brunswick Street
Halifax, Nova Scotia B3J 3X8

Telephone: 902-244-6129
Facsimile: 902-426-8346

British Columbia and Yukon Territory
Regional Privacy Coordinator
British Columbia and Yukon Territory Regional Office
800 Burrard Street, Suite 641
Vancouver, British Columbia V6Z 2V8

Telephone: 604-666-3950
Facsimile: 604-666-1927

Ontario Region
Manager, Access to Information and Privacy
Ontario Regional Office
25 St. Clair Avenue East, Suite 200
Toronto, Ontario M4T 1M2

Telephone: 416-954-7857
Facsimile: 416-954-7837

Prairies and Northern Territories Region
Regional Privacy Coordinator
Prairies and Northern Territories Regional Office
Johnston Terminal
25 Forks Market Road, Suite 400
Winnipeg, Manitoba R3C 4S9

Telephone: 204-984-1411
Facsimile: 204-984-7261

Quebec Region
Regional Privacy Coordinator
Quebec Regional Office
1010 St. Antoine Street, 2nd Floor
Montreal, Quebec H3C 1B2

Telephone: 514-496-9398
Facsimile: 514-283-2415

For Privacy Requests concerning Canadian Citizenship Records, please contact:

Privacy Coordinator
Case Processing Centre Sydney
P. O. Box 12000
Sydney, Nova Scotia B1P 6V6

Telephone: 902-564-2763
Facsimile: 902-564-2781

For Privacy Requests concerning Permanent Resident Card Applications, please contact:

Privacy Coordinator
Case Processing Centre Sydney
P. O. Box 9000
Sydney, Nova Scotia B1P 6K7

Telephone: 902-564-3300
Facsimile: 902-564-3146

For Privacy Requests concerning immigration sponsorships, please contact:

Privacy Coordinator
Case Processing Centre Mississauga
P. O. Box 6100, Station A
Mississauga, Ontario L5A 4H4

Telephone: 905-803-7904
Facsimile: 905-803-7392

For Privacy Requests concerning Temporary Resident Extensions, Study permits, Work permits, Temporary Resident Permit Extensions, Protected Person Status Documents, Immigrant Applications for Landing in Canada and Right of Permanent Residence Fee (RPRF) Loans, please contact:

Privacy Coordinator
Case Processing Centre Vegreville
6212 55^th Avenue
Vegreville, Alberta T9C 1W5

Telephone: 780-632-8073
Facsimile: 780-603-2693

For files held by the Case Management Branch, please contact:

ATIP Coordinator
Case Management Branch
Jean Edmonds Tower North
300 Slater Street, 9^th Floor
Ottawa, Ontario K1A 1L1

Telephone: 613-957-3940
Facsimile: 613-941-6754

For files held by the Health Management Branch, please contact:

ATIP Coordinator
Health Management Branch
Canadian Building
219 Laurier Avenue West, 3^rd Floor
Ottawa, Ontario K1A 1L1

Telephone: 613-957-6114
Facsimile: 613-941-2179

Privacy Requests can also be made at local Canada Immigration Centres. Consult your local telephone directory for the centre nearest you.

Reading Room

In accordance with the Access to Information Act, an area on the premises of this institution has been designated as a public reading room. The address is:

National Capital Region

Departmental Library
Jean Edmonds Tower North
300 Slater Street, 3^rd Floor
Ottawa, Ontario

Regional Offices

Please see addresses under "Additional Information" above.

Citizenship and Immigration Canada

Info Source

Sources of FederalGovernment Information2008