Manuals
Appeals Branch
- Appeals Manual
- CPP/EI Appeals Operations Manual (7040)
- Service Complaints Policies and Procedures
- Taxpayer Relief Reference Guide
- Taxpayer Relief Registry Guide
Assessment and Benefit Services Branch
- Accounting Data Capture
- Accounting Law and Policy
- Amendment System User Guide
- Assessor
- Automated Trust System
- Benefit Programs Control Common User Information
- Benefits Operations Manual
- Business Client Communications System Reference
- Business Registration Manual
- Business Registration On-Line (BRO) Support Procedures
Manual
- Canada Pension Plan Record of Earnings
- Cancellation Examination
- CFB Enquiries Handbook
- Common User Information
- Confidence Validities
- Confidence Validity Guidelines
- Control
- Control
- Control Clerk
- Corporate Suspense Reference
- Correspondence Referral Unit (CRU)
- CPP-EI Rulings Program – Adminitrative Policies and Procedures
- CRA Authentication Management Services Helpdesk
- CRA PKI Helpdesk User Guide
- Data Capture Coordinators
- Data Capture Users
- Disability Tax Credit – Eligibility and Processing
- Document Control
- Electronic Filing (EFILE) for T1 Returns
- Electronic Revenue Accounting – System Overview
- Electronic Statement of Account (EAS)
- ERA Event and Transcript Preparation
- ERA Interest Calculation General Procedures
- ERA Procedures for Managers
- ERA Statistics
- Error Correction Instructions for Electronic
- Error Inspection – Error Clues
- Error Inspection Control
- Error Inspection Work Instructions
- Error Inspection Work Instructions – ITSO
- Explanation Codes and Messages Initial Assessing of T1
Rejects, SAS, DOA and Prior Year
- Explanation Codes used on Reassessment
- Family Orders and Agreements Enforcement Assistance and
Refund Set-off Programs
- FIP Keying Procedures
- GAPP Manual
- General Information, Reassessment Policy and Other Policy
Issues. Sysrap, Autorap, Mustrap, Possrap, Reassessment Messages and Cancel Codes
- General Ledger Accounts List
- General Ledger Online
- GST/HST Credit Handbook
- Highlights and Changes
- Home Buyers' Plan (HBP) Error Correction and Adjustment
- Information Returns Procedures Manual
- Instalment Program
- Instalments and Instalment Interest
- Internal Referrals
- International Tax Services Office – Non-Resident Guidelines
- International Tax Services Office Specialized Processing
- ITSO Selection
- Manual Notice Preparation Program
- Matching Programs
- Miscellaneous Accounting Activities
- Non-Filers/Non-Registrants Operations Manual
- Non-Resident SAS/TCA Processing
- Notice Production
- Old Age Security Return of Income
- Online Amendment System 2001 User Guide
- Online Taxpayer Correspondence System (OTCS)
- Part XII.2 Tax
- Penalties
- Pension Reform
- Preliminary Reassessment Processing Instructions
- Rapid System
- Rapid System TOM 9540
- Reassessment Processing Instructions
- Recording and Flagging Procedures
- Referral
- Refund Enquiries / Refund Set-Offs
- Registered Retirement and Educations Saving Plans, Processing,
Validation and Compliance
- Remission Orders
- Resource Officers Instructions
- Review Procedures
- Reviewer
- SAS Screener Instructions
- SAS/TCA Assessing
- SAS/TCA Control Instructions
- Selection Instructions of Returns
- Sorting and Numbering
- Special Processing Instructions
- Specialized Accounting Processing – Error Clue 410
- Specialized Processing
- Standardized Accounting Reference
- Subsidiary Ledger
- Subsidiary Ledgers
- Supervisor
- Supplemental Instructions
- Supplementary Assessing System (SAS)
- Supplementary Instructions
- T1 Accounting Error Correction
- T1 Accounting Related Guidelines
- T1 Accounting Systems
- T1 Client Requested Reassessments Manual (CRR) – International
Tax Services Office (ITSO) Workloads
- T1 IDENT
- T1 Migration (T1M) System
- T1 Mismatch
- T1 Processing Review Program
- T1 Records
- T1 Taxfiler Representative Identification System (TRIS)
- T2 Assessing Reference Manual
- T2 Control and Services Manual
- T2 Interest Calculations
- T2 Records Manual
- T3 – RCA Assessing and Adjustments Manual
- T3 Initial Assessing, Adjustments and Correspondence
Manual
- T3 Records Section
- T3 Returns
- T4 ROE Ident Procedures Manual
- Tax Calculation Procedures
- TCA Processing
- Team leader Procedures
- The Pensionable and Insurable Earnings Review Manual
- Topical Index
- Tracing Returns
- Validation and Controls
- Visitor Rebate Procedures Manual
- Years not on TAPMA
Compliance Branch
- AIMS Online Help Manual
- Audit Applications Guide
- Audit Manual
- Audit Programs
- Audit Techniques
- Audit Techniques Handbook
- Foreign Source Matching
- Investigations Manual
- Non-Resident System and Procedures
- Office Examination Procedures Manual
- Section 116 Non-Resident Disposition Manual
- TOM NR 4323
Corporate Stategies and Business Development Branch
- Comscreen Coordinator Manual
- Comscreen Operator Manual
- Comscreen Reviewer Manual
- Finance and Administration Manual – Information Management
Volume
- T1 Statistical Data Capture Manual (T1 SDC)
Finance and Administration Branch
- Employee Self-Service (ESS) / Manager Self Service (MSS)
Time and Activity Recording
- Finance and Administration Manual – Financial Administration
Volume
- Finance and Administration Manual – Resource Management
Volume
- Finance and Administration Manual – Security Directorate
Volume
- Finance and Administration Manual – Materiel Management
Volume
- Finance and Administration Manual – Telephony and Program
Support Volume
- Time and Activity Recording for Unconnected Employees
Under Employee Self-Service/Manager Self-Service
Legislative Policy and Regulatory Affairs Branch
- CPP-EI Rulings Program – Policy Manua
- Excise and GST/HST Rulings and Interpretations Program,
Procedures Manual
Taxpayer Services and DebtManagement Branch
- Business Window Forms Handbook
- Business Window Information
- Certification of Canadian Residency
- Collections Manual
- Confidentiality for Client Services – Individual Programs
- Individual Services Technical Help Guide
- Overview
- Processing Requests for a Reduction of Income Tax Deductions
at Source (Tax Waiver Requests)
- Registered Plans for Retirement Savings (RRSP, RRIF,
RPP and DPSP)
- Return Status and Refund and Benefit Payment Enquiries
- Revenue Compliance
- Section K International Information
- Trust Accounts Examination Manual