Government of Canada
Symbol of the Government of Canada

Canada Revenue Agency


Manuals

Appeals Branch

  • Appeals Manual
  • CPP/EI Appeals Operations Manual (7040)
  • Service Complaints Policies and Procedures
  • Taxpayer Relief Reference Guide
  • Taxpayer Relief Registry Guide

Assessment and Benefit Services Branch

  • Accounting Data Capture
  • Accounting Law and Policy
  • Amendment System User Guide
  • Assessor
  • Automated Trust System
  • Benefit Programs Control Common User Information
  • Benefits Operations Manual
  • Business Client Communications System Reference
  • Business Registration Manual
  • Business Registration On-Line (BRO) Support Procedures Manual
  • Canada Pension Plan Record of Earnings
  • Cancellation Examination
  • CFB Enquiries Handbook
  • Common User Information
  • Confidence Validities
  • Confidence Validity Guidelines
  • Control
  • Control
  • Control Clerk
  • Corporate Suspense Reference
  • Correspondence Referral Unit (CRU)
  • CPP-EI Rulings Program – Adminitrative Policies and Procedures
  • CRA Authentication Management Services  Helpdesk
  • CRA PKI Helpdesk User Guide
  • Data Capture Coordinators
  • Data Capture Users
  • Disability Tax Credit – Eligibility and Processing
  • Document Control
  • Electronic Filing (EFILE) for T1 Returns
  • Electronic Revenue Accounting – System Overview
  • Electronic Statement of Account (EAS)
  • ERA Event and Transcript Preparation
  • ERA Interest Calculation General Procedures
  • ERA Procedures for Managers
  • ERA Statistics
  • Error Correction Instructions for Electronic
  • Error Inspection – Error Clues
  • Error Inspection Control
  • Error Inspection Work Instructions
  • Error Inspection Work Instructions – ITSO
  • Explanation Codes and Messages Initial Assessing of T1 Rejects, SAS, DOA and Prior Year
  • Explanation Codes used on Reassessment
  • Family Orders and Agreements Enforcement Assistance and Refund Set-off Programs
  • FIP Keying Procedures
  • GAPP Manual
  • General Information, Reassessment Policy and Other Policy Issues. Sysrap, Autorap, Mustrap, Possrap, Reassessment Messages and Cancel Codes
  • General Ledger Accounts List
  • General Ledger Online
  • GST/HST Credit Handbook
  • Highlights and Changes
  • Home Buyers' Plan (HBP) Error Correction and Adjustment
  • Information Returns Procedures Manual
  • Instalment Program
  • Instalments and Instalment Interest
  • Internal Referrals
  • International Tax Services Office – Non-Resident Guidelines
  • International Tax Services Office Specialized Processing
  • ITSO Selection
  • Manual Notice Preparation Program
  • Matching Programs
  • Miscellaneous Accounting Activities
  • Non-Filers/Non-Registrants Operations Manual
  • Non-Resident SAS/TCA Processing
  • Notice Production
  • Old Age Security Return of Income
  • Online Amendment System 2001 User Guide
  • Online Taxpayer Correspondence System (OTCS)
  • Part XII.2 Tax
  • Penalties
  • Pension Reform
  • Preliminary Reassessment Processing Instructions
  • Rapid System
  • Rapid System TOM 9540
  • Reassessment Processing Instructions
  • Recording and Flagging Procedures
  • Referral
  • Refund Enquiries / Refund Set-Offs
  • Registered Retirement and Educations Saving Plans, Processing, Validation and Compliance
  • Remission Orders
  • Resource Officers Instructions
  • Review Procedures
  • Reviewer
  • SAS Screener Instructions
  • SAS/TCA Assessing
  • SAS/TCA Control Instructions
  • Selection Instructions of Returns
  • Sorting and Numbering
  • Special Processing Instructions
  • Specialized Accounting Processing – Error Clue 410
  • Specialized Processing
  • Standardized Accounting Reference
  • Subsidiary Ledger
  • Subsidiary Ledgers
  • Supervisor
  • Supplemental Instructions
  • Supplementary Assessing System (SAS)
  • Supplementary Instructions
  • T1 Accounting Error Correction
  • T1 Accounting Related Guidelines
  • T1 Accounting Systems
  • T1 Client Requested Reassessments Manual (CRR) – International Tax Services Office (ITSO) Workloads
  • T1 IDENT
  • T1 Migration (T1M) System
  • T1 Mismatch
  • T1 Processing Review Program
  • T1 Records
  • T1 Taxfiler Representative Identification System (TRIS)
  • T2 Assessing Reference Manual
  • T2 Control and Services Manual
  • T2 Interest Calculations
  • T2 Records Manual
  • T3 – RCA Assessing and Adjustments Manual
  • T3 Initial Assessing, Adjustments and Correspondence Manual
  • T3 Records Section
  • T3 Returns
  • T4 ROE Ident Procedures Manual
  • Tax Calculation Procedures
  • TCA Processing
  • Team leader Procedures
  • The Pensionable and Insurable Earnings Review Manual
  • Topical Index
  • Tracing Returns
  • Validation and Controls
  • Visitor Rebate Procedures Manual
  • Years not on TAPMA

Compliance Branch

  • AIMS Online Help Manual
  • Audit Applications Guide
  • Audit Manual
  • Audit Programs
  • Audit Techniques
  • Audit Techniques Handbook
  • Foreign Source Matching
  • Investigations Manual
  • Non-Resident System and Procedures
  • Office Examination Procedures Manual
  • Section 116 Non-Resident Disposition Manual
  • TOM NR 4323

Corporate Stategies and Business Development Branch

  • Comscreen Coordinator Manual
  • Comscreen Operator Manual
  • Comscreen Reviewer Manual
  • Finance and Administration Manual – Information Management Volume
  • T1 Statistical Data Capture Manual (T1 SDC)

Finance and Administration Branch

  • Employee Self-Service (ESS) / Manager Self Service (MSS) Time and Activity Recording
  • Finance and Administration Manual – Financial Administration Volume
  • Finance and Administration Manual – Resource Management Volume
  • Finance and Administration Manual – Security Directorate Volume
  • Finance and Administration Manual – Materiel Management Volume
  • Finance and Administration Manual – Telephony and Program Support Volume
  • Time and Activity Recording for Unconnected Employees Under Employee Self-Service/Manager Self-Service

Legislative Policy and Regulatory Affairs Branch

  • CPP-EI Rulings Program – Policy Manua
  • Excise and GST/HST Rulings and Interpretations Program, Procedures Manual

Taxpayer Services and DebtManagement Branch

  • Business Window Forms Handbook
  • Business Window Information
  • Certification of Canadian Residency
  • Collections Manual
  • Confidentiality for Client Services – Individual Programs
  • Individual Services Technical Help Guide
  • Overview
  • Processing Requests for a Reduction of Income Tax Deductions at Source (Tax Waiver Requests)
  • Registered Plans for Retirement Savings (RRSP, RRIF, RPP and DPSP)
  • Return Status and Refund and Benefit Payment Enquiries
  • Revenue Compliance
  • Section K International Information
  • Trust Accounts Examination Manual