Inquiries database
Description: This database contains client requests for information about specific occupational health and safety matters. Callers are not required to provide any identifying information to obtain service. The personal information collected, if provided, includes the following: individual's name, mailing address, phone number, e-mail address, description of the information required, user type government, union or employer, industry type, answer type and response delivery method.
Class of Individuals: Any individual that contacts the Canadian Centre for Occupational Health and Safety (CCOHS) for information.
Purpose: This information is used to process and respond to requests received by CCOHS. Non-identifying information is used for the purpose of statistical analysis of the program.
Consistent Uses: The client may be asked to evaluate the service/program received from CCOHS for the purpose of program evaluation and/or improving customer service. A third party company may conduct the customer satisfaction surveys on behalf of CCOHS. They are required to keep the information confidential.
Retention and Disposal Standards: The records will be kept for a period of 5 years. After 5 years without activity, the record will be destroyed.
RDA Number: 2002/006
Related Record Number: OHS IRS 041
TBS Registration: 005828
Bank Number: OHS PPU 041