Broadcasting Branch
The Broadcasting Branch is responsible for all policy activities as well as the analysis of all broadcasting applications related to radio, television, social issues, and distribution, in accordance with the objectives of the Broadcasting Act. It also conducts dispute resolution processes, as appropriate.

The responsibilities of the Branch are carried out by four sections (Radio – Policy and Applications; Television – Policy and Applications, including social issues; Distribution – Policy and Applications; and Alternative Dispute Resolution), which report to the Associate Executive Director, Broadcasting.

Broadcasting Streamlining and Decisions
The Broadcasting Streamlining and Decisions component is responsible for the streamlining of processes and procedures under which the industry and the CRTC execute their obligations and mandate, respectively. It is also charged with writing or editing Broadcasting policy public notices and decisions, as well as coordinating the publication of these documents in both official languages.

Legal Directorate
The Legal Directorate is responsible for providing the Commission and its Chairman with legal services and advice respecting the implementation and interpretation of broadcasting, telecommunications and other related legislation. The Legal Directorate advises the Commission and its Chairman on the CRTC Act, the Broadcasting Act and Telecommunications Act, as well as regulations and rules of procedure made pursuant to these Acts, related federal and provincial legislation, and conflict of interest rules and guidelines.

It conducts questioning at public hearings and represents the CRTC during legal proceedings and provides advice on applications, procedural matters and associated questions on administrative law and policies formulated to further the Commission's legislative objectives.

The Legal Directorate also deals with complaints received by the Commission concerning alleged violations of statutes or regulations and drafts regulations and associated amendments.

Policy Development and Research Branch
The Policy Development and Research Branch (PDR) performs analysis, provides recommendations, conducts strategic research, and formulates regulatory responses in areas such as New Media, convergence and ownership. PDR monitors and evaluates the collective broadcasting and telecommunications landscape and helps guide the Commission to respond, where necessary, with new policy and regulatory measures to reflect the evolving realities. PDR also does sector and market specific research and analysis with respect to broadcasting and telecommunications applications and policy processes.

The responsibilities of the Branch are carried out by four sections (Industry Analysis, New Media and Technology, Strategic Research and Economic Analysis, and Ownership and Acquisitions) which report to the Associate Executive Director, Policy Development and Research.

The Secretary General, the Corporate Affairs and the Operations Directorate
The Office of the Secretary General oversees the Corporate Affairs and Operations Directorate which includes the following Branches: Finance and Administrative Services, Information and Informatics Management, Human Resources, Secretariat and Corporate Project, Planning and Process.

Corporate Projects and Secretariat
This group provides secretariat support to committee activities of the Commission and coordinates the CRTC's agenda management, and public hearing schedule.

Finance and Administrative Services
This Branch provides financial management and administrative services, including advice and guidance on central agency policies and applicable legislation such as the Financial Administration Act, to ensure the efficient and cost effective operation of the Commission. It is responsible for corporate resource-based issues including cost recovery, assessment and collection of CRTC broadcasting licence fees and telecommunications fees, financial operations, budget management and control, and the preparation of departmental financial statements and Public Accounts; and for administrative services including accommodation, telecommunications services, and contracting.

Human Resources
Human Resources assists the Commission in carrying out its mandate by creating and implementing management guidelines and practices for developing, recruiting and retaining employee's who are competent, deployed where needed, appropriately compensated and representative of the Canadian population. To accomplish this, Human Resources provides strategic advice and support on organizational design, classification, recruitment and selection of employees, staffing, investment in learning and development, maintenance of a positive work environment with the CRTC. Human Resources is also responsible for a number of programs, including pay and employee benefits, security, health and safety, etc. Much of this is governed by Acts of Parliament that apply to human resource management across the Public Service.

Information and Technologies Management (ITM)
The Information Management and Information Technology Branch promotes the cost effective management and use of information technology (IT) and information management (IM) resources in support of ministerial, corporate and government plans and priorities. ITM fosters the development and implementation of sound IM and IT practices in the Commission. It also administers the Access to Information Act and the Privacy Act within the Commission.

Planning and Process
This Group is responsible for the planning and procedures of all documents pertaining to applications, correspondence and liaison with the broadcasting and telecommunication industries. It is also responsible for the receipt, distribution and posting on the web of all applications. It also ensures the coordination of broadcasting applications which may be dealt with administratively, by public notice route or by public hearing. It coordinates public hearings for broadcasting and telecommunications. It is responsible for the issuance of licences, follow-ups of decisions and for ensuring the integrity of information in the data bases.

Strategic Communications Branch
The Branch elaborates and executes the communication strategies and products to inform and act as a liaison between the CRTC and the media, industry stakeholders, parliamentarians and consumers. Its goal is to ensure that consumers, businesses and government departments and the public at large across Canada are familiar with and clearly understand the CRTC's decisions, processes and mandate.

The Branch is responsible for Media Relations, Parliamentary Affairs and stakeholders relations, Internal Communications, Client Services and regional offices, as well as the important role of web content and design.

Regional offices are located across Canada: Gatineau, Vancouver, Edmonton, Regina, Winnipeg, Toronto, Montreal and Dartmouth.

Telecommunications Branch
The Telecommunications Branch implements the Canadian telecommunications policy objectives as outlined in the Telecommunications Act. The policy objectives include, among other things, the provision to Canadians of policy to provide Canadians with competitively supplied, innovative, and high-quality telecommunications services. Applications from service providers and other parties are considered in public processes and evaluated in relation to the objectives of the Telecommunications Act.

The activities of the Branch are carried out by three sections: (Policy, and Consumer Affairs and Telemarketing; Decisions and Operations; and Competition, Costing and Tariffs.) The three sections report, which report to the Associate Executive Director, Telecommunications.