Annual Returns - Broadcasting
Description: This bank contains financial information on individuals and/or companies authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
Class of Individuals: Members of the public who have a financial or ownership interest in a broadcasting undertaking.
Purpose: Used in the preparation of financial analysis comments for the various public hearings with respect to the granting of licences for broadcasting undertakings; compiling and analyzing data on the broadcasting industry such as growth trends and industry performance; the assessment of annual licence fees to be paid by the licensees.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for seven years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT FDB 225
TBS Registration: 003716
Bank Number: CRT PPU 015

Applicants File - Broadcasting
Description: This bank contains information on the identification of applicants for broadcasting licences; investment (equity and/or securities) held by an applicant in a broadcasting undertaking and any other holdings; and explanations of the organization, service information, capital costs and facilities, and financial operations information.
Class of Individuals: Members of the public who are part of an application filed for a broadcasting licence.
Purpose: To provide information on individuals and/or companies, partnerships, and individuals doing business under a registered name, relative to obtaining, renewing and amending a licence for a broadcasting undertaking in order to process the application.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT BRO 185 and CRT BRO 190
TBS Registration: 003718
Bank Number: CRT PPU 035

Broadcasting Correspondence Files
Description: This bank contains comments, inquiries and complaints covering a wide range of topics, most of which are related to the Broadcasting Act and regulations under the Act.
Class of Individuals: Members of the general public who wish to submit complaints, comments and/or enquiries to the Commission and broadcasting licensees.
Purpose: The purpose of this bank is to maintain a record of correspondence with licensees, including AM and FM radio, television, cable, specialty services and pay television concerning programming matters such as logs, tape recordings of programs, commercials and Canadian content issues.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT BRO 165, CRT BRO 185, CRT BRO 190, CRT BRO 215, CRT CIN 220 and CRT PGM 180
TBS Registration: 003723
Bank Number: CRT PPU 020

Complaints and Representation Files
Description: This bank contains the name, address, as well as other personal details provided, of the person or agent, if any, lodging a complaint or wishing to make a representation to the Commission on any matter within its jurisdiction, as well as details on the nature of the complaint or representation.
Class of Individuals: Members of the public who file a complaint or make inquiries to the Commission and broadcasting licensees.
Purpose: To maintain a record of any person who wishes to lodge a complaint with, or make any representation to, the Commission with respect to any matter that is not directed to any application before the Commission. Copies of many of the complaints are placed on a file available for examination by the public.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT CCM 100
TBS Registration: 003722
Bank Number: CRT PPU 005

Complaints, Inquiries and Briefs - Telecommunications
Description: This bank contains all information relevant to the submission, processing, investigation and disposition of complaints and inquiries from customers or users of telecommunications services furnished by the telecommunications companies under the Commission's jurisdiction. The bank contains all correspondence between the Commission and the telecommunications company against which the complaint or inquiry is directed, on such matters as quality of service, rates and charges, credit and collection practices.
Class of Individuals: Members of the , public who submit complaints or inquiries to the Commission.
Purpose: To maintain a depository for case files on telecommunications complaints and inquiries for the purpose of resolving disputes or responding to inquiries.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT APP 085 and CRT CCM 100
TBS Registration: 003717
Bank Number: CRT PPU 025

Data Collection System (DCS)
Description: This bank describes the personal information contained in the Data Collection System (DCS) system which is a web-enabled application designed to collect individuals and entities information, archive and report data related to competition in Canadian telecommunications market. The personal information collected includes the individual's name, title, mailing address, e-mail address, telephone number, fax number, signature, and language of choice, views and opinions.
Class of Individuals: Individuals nominated by the Response Manager of a telecommunications organization that becomes the single-point-of-contact for the Commission.
Purpose: This web based application supports the submission of data related to annual monitoring, updating telecommunications entity registration lists, international licences, telecommunication fees, contribution regime, pay telephones, local forbearance and forborne private route lines. The CRTC is authorized, under the Telecommunications Act to refrain from regulating telecommunications services by incumbent telephone companies which are referred to in the Telecommunications Industry as local forbearance and forborne line routes.
Consistent Uses: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data may be used to maintain and update registration lists available to the public via the CRTC website. The information may also be disclosed to Statistics Canada pursuant to subsection 37(3) of the Telecommunications Act. Such information is provided to Statistics Canada pursuant to a Memorandum of Understanding and shall be used solely for the purposes of the Statistics Act. For use in preparing internal and public industry monitoring reports, including the Report to the Governor in Council (GIC); registration list membership and publication; international license renewals; telecommunications fees; the contribution collection mechanism and the foreign ownership regulation.
Retention and Disposal Standards: Records are retained for 10 years from the date of reception and destroyed.
RDA Number: 2002/002
Related Record Number: CRT DCS 255
TBS Registration: 006441
Bank Number: CRT PPU 070

Legal Directorate
Description: A record of prosecutions and investigations conducted by the Legal Directorate, as well as some of the material upon which such prosecutions and investigations were contemplated or carried out. It also provides a record of cases in which the Commission is involved and some other material relevant to such cases.
Class of Individuals: Persons who may have breached the Broadcasting or Telecommunications Acts or their regulations.
Purpose: To provide a record of legal opinions and advice given to the Commission by the Legal Directorate and other sources and to retain some of the material upon which such advice was given.
Consistent Uses: None.
Retention and Disposal Standards: Files are kept 10 years following a closing letter of a Judgment of the Court.
RDA Number: 2002/002
Related Record Number: CRT IML 105
TBS Registration: 003720
Bank Number: CRT PPU 045

Master Address Database
Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
Consistent Uses: None.
Retention and Disposal Standards: Under review.
RDA Number: 2002/002
Related Record Number: CRT OWN 025, CRT CIN 020, CRT FDB 225, CRT CCM 100, CRT APP 085, CRT PGM 180
TBS Registration: 006209
Bank Number: CRT PPU 065

Ownership Profiles - Broadcasting
Description: This file contains the name of the individual ownership shareholding, together with the location and type of undertaking (cable, AM, FM or TV) of those individuals authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
Class of Individuals: Members of the public who have shares in a broadcasting undertaking.
Purpose: For use in the monitoring and preparation of ownership comments for the various public hearings held across the country with respect to the granting and renewal of licences for broadcasting undertakings. The information is also used to assess the impact of any ownership transfer and to assert the Canadian ownership and control.
Consistent Uses: None.
Retention and Disposal Standards: Files are maintained until an administrative decision from the program instructs the Documentation Centre to destroy the file. Disposal date is the last instruction on file. Final disposition is one year after the disposal date.
RDA Number: 2002/002
Related Record Number: CRT OWN 025
TBS Registration: 003715
Bank Number: CRT PPU 010