Canadian Radio-television and Telecommunications Commission

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Sources of Federal
Government Information
2008

Canadian Radio-television and Telecommunications Commission

General Information

Background

The Canadian Radio-television and Telecommunications Commission (CRTC) was established by Parliament in 1968. It is an independent public authority constituted under the Canadian Radio-television and Telecommunications Commission Act (R.S.C. 1985, c. C-22, as amended) and reports to Parliament through the Minister of Canadian Heritage.

The CRTC is vested with the authority to regulate and supervise all aspects of the Canadian broadcasting system, as well as to regulate telecommunications common carriers and service providers that fall under federal jurisdiction. The CRTC derives its regulatory authority over broadcasting from the Broadcasting Act (S.C. 1991, c.11, as amended). Its telecommunications regulatory powers are derived from the Telecommunications Act (S.C. 1993, c. 38, as amended) and the Bell Canada Act. (S.C. 1987, c.19 as amended).

Responsibilities

In broadcasting matters, the CRTC regulates and supervises the public, community and private sectors with a view to implementing the broadcasting policy for Canada set out in section 3 of the Broadcasting Act. It has the power, inter alia, to issue, renew and amend licences and to set any conditions of licence it deems appropriate. With respect to federally-regulated telecommunications carriers, the CRTC has the power to ensure that the rates charged by the carriers are just and reasonable, and that Canadian carriers do not unjustly discriminate in relation to the provision of telecommunication services. The Commission's approval is also required for interconnection and certain other types of agreements. The Commission also has powers to forbear from the regulation of services of Canadian carriers. In order to fulfil its mandate, the CRTC collects a variety of information pertaining to applicants and existing licensees of programming, distribution or network undertakings across the country. Financial and operating information is collected on a yearly basis in Annual Returns. Programming on radio and television is monitored: television stations, including pay television and specialty services, must submit detailed program logs monthly and radio stations must submit their program logs upon request. In the course of the public hearing process, information concerning the applications being heard is made available for public examination, as outlined in the CRTC Rules of Procedure. These public files include interventions made by anyone wishing to express his/her views with respect to particular applications or issues raised in public hearings. In telecommunications hearings, interrogatories and other more formal practices may be carried out, as outlined in the CRTC Telecommunications Rules of Procedure. The Commission receives complaints and inquiries from individuals, corporations or interest groups regarding both broadcasting and telecommunications. Copies of complaints relating to broadcasting and telecommunications matters are forwarded, for comment, to the companies concerned. Broadcasting complaints are available for examination by the public. As appropriate, certain complaints may be forwarded to the Canadian Broadcast Standards Council (the CBSC), which administers industry standards and codes of conduct. Telecommunications complaints are responded to by way of commission staff letters and are not available for examination by the public.

Legislation

Broadcasting Act
Broadcasting Distribution Regulations
Broadcasting Information Regulations, 1993
Broadcasting Licence Fee Regulations, 1997
Canadian Radio-television and Telecommunications Commission Act, 1976
Canadian Telecommunications Common Carrier Ownership and Control Regulations
CRTC Broadcasting Rules of Procedures
CRTC Tariff Regulations
CRTC Telecommunications Rules of Procedure
Direction to the CRTC: Direct-to-Home (DTH) Pay-per-View Television Programming Undertakings
Direction to the CRTC: Direct-to-Home (DTH) Satellite Distribution Undertakings
Direction to the CRTC: Ineligibility of Non-Canadians
Direction to the CRTC: Ineligibility to Hold Broadcasting Licences
Direction to the CRTC: Reservation of Cable Channels
Pay Television Regulations, 1990
Radio Regulations, 1986
Specialty Services Regulations, 1990
Telecommunications Act
Telecommunications Fees Regulations, 1995
Television Broadcasting Regulations, 1987

Organization

Broadcasting Branch
The Broadcasting Branch is responsible for all policy activities as well as the analysis of all broadcasting applications related to radio, television, social issues, and distribution, in accordance with the objectives of the Broadcasting Act. It also conducts dispute resolution processes, as appropriate.

The responsibilities of the Branch are carried out by four sections (Radio – Policy and Applications; Television – Policy and Applications, including social issues; Distribution – Policy and Applications; and Alternative Dispute Resolution), which report to the Associate Executive Director, Broadcasting.

Broadcasting Streamlining and Decisions
The Broadcasting Streamlining and Decisions component is responsible for the streamlining of processes and procedures under which the industry and the CRTC execute their obligations and mandate, respectively. It is also charged with writing or editing Broadcasting policy public notices and decisions, as well as coordinating the publication of these documents in both official languages.

Legal Directorate
The Legal Directorate is responsible for providing the Commission and its Chairman with legal services and advice respecting the implementation and interpretation of broadcasting, telecommunications and other related legislation. The Legal Directorate advises the Commission and its Chairman on the CRTC Act, the Broadcasting Act and Telecommunications Act, as well as regulations and rules of procedure made pursuant to these Acts, related federal and provincial legislation, and conflict of interest rules and guidelines.

It conducts questioning at public hearings and represents the CRTC during legal proceedings and provides advice on applications, procedural matters and associated questions on administrative law and policies formulated to further the Commission's legislative objectives.

The Legal Directorate also deals with complaints received by the Commission concerning alleged violations of statutes or regulations and drafts regulations and associated amendments.

Policy Development and Research Branch
The Policy Development and Research Branch (PDR) performs analysis, provides recommendations, conducts strategic research, and formulates regulatory responses in areas such as New Media, convergence and ownership. PDR monitors and evaluates the collective broadcasting and telecommunications landscape and helps guide the Commission to respond, where necessary, with new policy and regulatory measures to reflect the evolving realities. PDR also does sector and market specific research and analysis with respect to broadcasting and telecommunications applications and policy processes.

The responsibilities of the Branch are carried out by four sections (Industry Analysis, New Media and Technology, Strategic Research and Economic Analysis, and Ownership and Acquisitions) which report to the Associate Executive Director, Policy Development and Research.

The Secretary General, the Corporate Affairs and the Operations Directorate
The Office of the Secretary General oversees the Corporate Affairs and Operations Directorate which includes the following Branches: Finance and Administrative Services, Information and Informatics Management, Human Resources, Secretariat and Corporate Project, Planning and Process.

Corporate Projects and Secretariat
This group provides secretariat support to committee activities of the Commission and coordinates the CRTC's agenda management, and public hearing schedule.

Finance and Administrative Services
This Branch provides financial management and administrative services, including advice and guidance on central agency policies and applicable legislation such as the Financial Administration Act, to ensure the efficient and cost effective operation of the Commission. It is responsible for corporate resource-based issues including cost recovery, assessment and collection of CRTC broadcasting licence fees and telecommunications fees, financial operations, budget management and control, and the preparation of departmental financial statements and Public Accounts; and for administrative services including accommodation, telecommunications services, and contracting.

Human Resources
Human Resources assists the Commission in carrying out its mandate by creating and implementing management guidelines and practices for developing, recruiting and retaining employee's who are competent, deployed where needed, appropriately compensated and representative of the Canadian population. To accomplish this, Human Resources provides strategic advice and support on organizational design, classification, recruitment and selection of employees, staffing, investment in learning and development, maintenance of a positive work environment with the CRTC. Human Resources is also responsible for a number of programs, including pay and employee benefits, security, health and safety, etc. Much of this is governed by Acts of Parliament that apply to human resource management across the Public Service.

Information and Technologies Management (ITM)
The Information Management and Information Technology Branch promotes the cost effective management and use of information technology (IT) and information management (IM) resources in support of ministerial, corporate and government plans and priorities. ITM fosters the development and implementation of sound IM and IT practices in the Commission. It also administers the Access to Information Act and the Privacy Act within the Commission.

Planning and Process
This Group is responsible for the planning and procedures of all documents pertaining to applications, correspondence and liaison with the broadcasting and telecommunication industries. It is also responsible for the receipt, distribution and posting on the web of all applications. It also ensures the coordination of broadcasting applications which may be dealt with administratively, by public notice route or by public hearing. It coordinates public hearings for broadcasting and telecommunications. It is responsible for the issuance of licences, follow-ups of decisions and for ensuring the integrity of information in the data bases.

Strategic Communications Branch
The Branch elaborates and executes the communication strategies and products to inform and act as a liaison between the CRTC and the media, industry stakeholders, parliamentarians and consumers. Its goal is to ensure that consumers, businesses and government departments and the public at large across Canada are familiar with and clearly understand the CRTC's decisions, processes and mandate.

The Branch is responsible for Media Relations, Parliamentary Affairs and stakeholders relations, Internal Communications, Client Services and regional offices, as well as the important role of web content and design.

Regional offices are located across Canada: Gatineau, Vancouver, Edmonton, Regina, Winnipeg, Toronto, Montreal and Dartmouth.

Telecommunications Branch
The Telecommunications Branch implements the Canadian telecommunications policy objectives as outlined in the Telecommunications Act. The policy objectives include, among other things, the provision to Canadians of policy to provide Canadians with competitively supplied, innovative, and high-quality telecommunications services. Applications from service providers and other parties are considered in public processes and evaluated in relation to the objectives of the Telecommunications Act.

The activities of the Branch are carried out by three sections: (Policy, and Consumer Affairs and Telemarketing; Decisions and Operations; and Competition, Costing and Tariffs.) The three sections report, which report to the Associate Executive Director, Telecommunications.

Information Holdings

Institution-Specific Classes of Records

Applications (Existing Licences) – Broadcasting
Description: Information contained in applications for the amendment or renewal of AM, FM (Campus, Community, Native and Ethnic Radio), TV, Cable, Pay and Specialty Services licences, as well as information contained in any other applications requiring Commission authorization in respect of broadcasting licences.
Document Types: Ownership, financial, programming, annual reports and other operational information.
Access: By type; AM, FM (Campus, Community, Native and Ethnic Radio), TV by call sign, cable in numerical order and other systems in alphanumeric order.
Record Number: CRT BRO 185

Applications (New Licences) – Broadcasting
Description: Information contained in new applications for obtaining a broadcasting licence and any other information required by the Commission for authorization of broadcasting licences.
Document Types: Ownership, financial, programming and other operational information.
Access: Files arranged in numeric order.
Record Number: CRT BRO 190

Application Support System (APP)
Description: The APP system is used to register applications filed by the broadcasting and telecommunications industries. It also provides the ability to disseminate the application to the team, schedule the process, monitor the progress, and report activities and statistics for all broadcasting and telecommunications applications, decisions, licences and undertakings. It also provides the calendar of activities for the CRTC.
Document Types: Broadcasting applications. Telecommunications agreements, tariff applications by federally-regulated carriers (rates, new tariff items and revisions), Part III applications (no longer used), Part VII applications, statistical reports and tariff committee agendas.
Access: Broadcasting: radio by type: AM, FM (Campus, Community, Ethnic, Native, Religious, etc.); television by type and call sign, specialty programming services, pay television and video-on-demand; distribution by type and in alphanumeric order: cable television, multipoint distribution systems (MDS)and direct to home systems; and in; Telecommunications: by applicant, subject, tariff number, and Public Notice or final Decision numbers, respectively and includes interventions received from interested parties.
Record Number: CRT APP 085

Audience Data
Description: Comprehensive audience information containing: 1) the Bureau of Broadcast Measurement's (BBM) Fall (four week) and Spring (three week) diary‑based surveys for all television viewing in Canada and; 2) the BBM’s Fall and Spring multi‑week diary‑based surveys for all radio listening in Canada and; 3) Nielsen Media Research’s weekly metered data of all television viewing in Canada.
Document Types: For 1) and 2) above - (BBM) Audience and programming information by licensee. Computerized Stand Alone Database.
Access: Restricted internally. Contractual agreement permits dissemination of data and analysis only to federal departments and regulatory agencies (no Crown Corporations). For 3) above (Nielsen) - Audience and programming information by licensee. Computerized weekly data and weekly reports. Contract is for one year and does not permit dissemination of data to any outside sources.
Record Number: CRT AUD 210

Broadcasting Policy
Description: Information on a range of broadcasting policy matters, including correspondence, documents, studies, etc., involving the Commission, individuals, industry organizations, interest groups, governments and licensees.
Document Types: Advertising to children, gender portrayal, Canadian content, Canadian Content development, French vocal music, open line shows, political broadcasting, religious broadcasting, satellite services, violence on television and others.
Access: By subject.
Record Number: CRT BRO 215

Broadcasting Profile
Description: General information relating to individuals and type of undertaking or companies authorized to operate broadcasting undertakings in Canada.
Document Types: Call sign, licensee name, band, format, address and telephone number, region, language, frequency, power of transmission, system number, licensee number, origination, affiliation, market, class, expiry date.
Access: By service.
Record Number: CRT BRO 165

Canadian Program Certification
Description: Information on programs that have been certified as Canadian content.
Document Types: Program title, duration, production data and type of certification (Canadian, special recognition, dubbing of a foreign production done in Canada).
Access: In alphanumeric order by company name or applicant name. Computerized database accessible by title, applicant name, file number or by Canadian Program Certification number. An updated list of Canadian Program Certification Numbers is available on the CRTC’s website. Also available is a directory providing a list of key creative personnel who worked on a specific production since January 1, 2004.
Record Number: CRT PGM 180

Commission Proceedings
Description: Information on Commission proceedings dealing with broadcasting and telecommunications matters.
Document Types: Public notices, decisions, circular letters, telecommunications orders, and public hearing transcripts.
Access: By date and location of public hearing.
Format: Public hearing transcripts available on microfilm (1968‑1981), compact disk, (2‑year retention period), and hardcopy, as well as on the website since 1998.
Record Number: CRT SEC 080

Correspondence - Broadcasting, Telecommunications, General Complaints and Inquiries
Description: Correspondence from the public, licensees and other interested parties on any matter under the Commission's jurisdiction, not including interventions and comments related to applications or policy proceedings. Computerized database registers, tracks and reports on correspondence from receipt to completion.
Document Types: Complaints and inquiries concerning program content and scheduling, advertising, channel line‑ups, cable rates, telephone tariffs and agreements, quality of service, and terms of service.
Access: Computerized database allows extensive search and reporting capabilities.
Record Number: CRT CCM 100

Data Collection System (DCS)
Description: A system used for collecting data for archiving, reporting and analyzing data related to competition in Canadian telecommunications markets, to produce a Report to the Governor in Council (GIC); Telecommunications registration list membership and contact details, International telecommunications licence renewals, Telecommunications fees and the Contribution Collection Mechanism (CCM). DCS also contains contact details on individuals and entities needed to administer and collect the aforementioned data, pursuant to Telecom Circulars 2003-1 and 2005-4.
Document Types: Data collection for a range of CRTC business activities.
Access: Limited internally.
Record Number: CRT DCS 255

Financial Data (Broadcasting)
Description: Information gathered from the Statistics Canada Annual Returns for Television and Radio Programming Undertaking(s), including networks, and for Broadcasting Distribution Undertakings. It is augmented by the CRTC Annual Return Supplement (radio, pay television and specialty services annual returns) for Pay Television and Specialty Programming Services; a CRTC Canadian Content Development (CTD) Initiatives Supplement for radio systems and a CRTC Alcohol Advertising Supplement for television, radio, pay and specialty services. The Annual Return and CRTC Supplement are filed by November 30 of each year in compliance with CRTC Regulations.
Document Types: Financial Returns, of which Cable Annual Returns for rate-regulated class 1 systems are available to the public and non-regulated class 1 and all class 2 and 3 systems are protected information and not available to the public; Radio and Television Annual Returns are protected information and not available to the public, and most of the data fields on Pay Television and Specialty Programming Service Annual Returns are available to the public; and CRTC Fixed Asset Schedules, which provide a history - in summary form - of a cable licensee's fixed assets, for rate-regulated class 1 systems are available to the public and for class 2 and 3 systems are protected information and not available to the public; Corporate Returns, of which Cable Financial Statements are available to the public if there is only rate-regulated class 1 systems under the licensee; details regarding licensees within class 2 and 3 systems are protected information and not available to the public; Radio and Television Financial Statements are protected information and not available to the public; and most of the data fields on Pay Television and Specialty Programming Services Financial Statements are available to the public.
Access: Protected information is restricted to the CRTC, Heritage Canada and Statistics Canada.
Record Number: CRT FDB 225

Interventions
Description: Information necessary to register, code and track all public comments filed with the Commission for the purpose of supporting or opposing or commenting on a broadcasting application, or in response to a broadcasting policy public notice.
Document Types: Name, address and telephone number of intervenor and related correspondence.
Access: Computerized database can be accessed by Public Hearing number/Public Notice number. Restricted prior to publication of a Notice of Public Hearing or Call for Comments in the Canada Gazette. After publication, all broadcasting interventions are available for viewing at the Documentation Centres and on the CRTC’s Website.
Format: Files prior to 1996 are arranged by call sign in alphanumeric order for each broadcasting undertaking. Books with copies of interventions are arranged by date and location of public hearing and applicant name.
Record Number: CRT CIN 220

Legal Correspondence and Advice
Description: Information prepared and/or received by the Legal Directorate with respect to broadcasting, telecommunications and general matters of a legal nature.
Document Types: Correspondence and legal opinions with respect to legal advice given to the Commission.
Access: Limited internally.
Record Number: CRT IML 105

Mapping Data
Description: Information that permits the computerized (geographical) mapping of service areas of all broadcasting undertakings in Canada.
Document Types: Service areas, demographics, cable signal carriage, cable rates and number of subscribers.
Access: Limited internally. Contractual agreement with data providers prohibits dissemination of some data and analysis.
Record Number: CRT MAP 235

Ownership System
Description: Information on the ownership and control structure of each broadcasting licensees and for all entities involved in their ownership.
Document Types: Principal shareholders and holdings, Directors and their executive functions, citizenship and residence status, control determination; details on their multiple ownership holdings.
Access: Files arranged by company name.
Record Number: CRT OWN 025

Radio ‑ Canadian Content Development Contribution
Description: Canadian Content development contribution for radio broadcasters in Canada.
Document Types: Basic annual contribution required by regulation. Any excess over the basic annual contribution is required by condition of licence.
Record Number: CRT BRO 170

Radio Assessment of Programming
Description: Information relating to the review of the logger tapes created by Canadian radio stations for the purpose of monitoring compliance.
Document Types: Canadian radio station logger tapes.
Access: Limited internally.
Record Number: CRT RAP 240

Signal Carriage/Mediastats
Description: Information regarding cable television undertakings in Canada and the signals they are authorized to distribute.
Document Types: Demographics, signals carried, rates, subscribers.
Access: Limited internally. Contractual agreement prohibits dissemination of either data or analysis.
Record Number: CRT CBL 195

Technical Data
Description: Information concerning the operations and technical parameters of Canadian radio and television undertakings, including border area, United States FM radio and television operations, and listings of unused Canadian frequency allotments.
Document Types: Call signs, power and location of transmitters, signal interference, frequency allotments and other relevant engineering information.
Access: Available to the public by location, licensee or applicant name.
Record Number: CRT TEC 245

Television Programming
Description: Information bank that allows the CRTC to monitor the compliance and performance of Canadian television undertakings over the course of their licence term.
Document Types: TV, pay television and specialty services logs, Canadian content, conditions of licence and expectations.
Access: Available on the CRTC website.
Record Number: CRT BRO 250

Standard Classes of Records

Please see the Introduction to this publication for the descriptions of Standard Classes of Records.

Access to Information and Privacy Requests

Accounts and Accounting

Acts and Legislation

Administration

Audits

Automated Document, Records, and Information Management Systems

Boards, Committees and Councils

Budgets

Buildings

Buildings and Properties

Classification of Positions

Communications

Co-operation and Liaison

Equipment and Supplies

Finance

Furniture and Furnishings

Hospitality

Human Resources

Occupational Health and Safety

Office Appliances

Official Languages

Pensions and Insurance

Personnel

Proactive Disclosure

Procurement and Contracting

Recruitment and Staffing

Salaries and Wages

Staff Relations

Training and Development

Travel

Utilities

Vehicles

Institution-Specific Personal Information Banks

Annual Returns - Broadcasting
Description: This bank contains financial information on individuals and/or companies authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
Class of Individuals: Members of the public who have a financial or ownership interest in a broadcasting undertaking.
Purpose: Used in the preparation of financial analysis comments for the various public hearings with respect to the granting of licences for broadcasting undertakings; compiling and analyzing data on the broadcasting industry such as growth trends and industry performance; the assessment of annual licence fees to be paid by the licensees.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for seven years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT FDB 225
TBS Registration: 003716
Bank Number: CRT PPU 015

Applicants File - Broadcasting
Description: This bank contains information on the identification of applicants for broadcasting licences; investment (equity and/or securities) held by an applicant in a broadcasting undertaking and any other holdings; and explanations of the organization, service information, capital costs and facilities, and financial operations information.
Class of Individuals: Members of the public who are part of an application filed for a broadcasting licence.
Purpose: To provide information on individuals and/or companies, partnerships, and individuals doing business under a registered name, relative to obtaining, renewing and amending a licence for a broadcasting undertaking in order to process the application.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT BRO 185 and CRT BRO 190
TBS Registration: 003718
Bank Number: CRT PPU 035

Broadcasting Correspondence Files
Description: This bank contains comments, inquiries and complaints covering a wide range of topics, most of which are related to the Broadcasting Act and regulations under the Act.
Class of Individuals: Members of the general public who wish to submit complaints, comments and/or enquiries to the Commission and broadcasting licensees.
Purpose: The purpose of this bank is to maintain a record of correspondence with licensees, including AM and FM radio, television, cable, specialty services and pay television concerning programming matters such as logs, tape recordings of programs, commercials and Canadian content issues.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT BRO 165, CRT BRO 185, CRT BRO 190, CRT BRO 215, CRT CIN 220 and CRT PGM 180
TBS Registration: 003723
Bank Number: CRT PPU 020

Complaints and Representation Files
Description: This bank contains the name, address, as well as other personal details provided, of the person or agent, if any, lodging a complaint or wishing to make a representation to the Commission on any matter within its jurisdiction, as well as details on the nature of the complaint or representation.
Class of Individuals: Members of the public who file a complaint or make inquiries to the Commission and broadcasting licensees.
Purpose: To maintain a record of any person who wishes to lodge a complaint with, or make any representation to, the Commission with respect to any matter that is not directed to any application before the Commission. Copies of many of the complaints are placed on a file available for examination by the public.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT CCM 100
TBS Registration: 003722
Bank Number: CRT PPU 005

Complaints, Inquiries and Briefs - Telecommunications
Description: This bank contains all information relevant to the submission, processing, investigation and disposition of complaints and inquiries from customers or users of telecommunications services furnished by the telecommunications companies under the Commission's jurisdiction. The bank contains all correspondence between the Commission and the telecommunications company against which the complaint or inquiry is directed, on such matters as quality of service, rates and charges, credit and collection practices.
Class of Individuals: Members of the , public who submit complaints or inquiries to the Commission.
Purpose: To maintain a depository for case files on telecommunications complaints and inquiries for the purpose of resolving disputes or responding to inquiries.
Consistent Uses: None.
Retention and Disposal Standards: Records are retained for 10 years and then destroyed.
RDA Number: 2002/002
Related Record Number: CRT APP 085 and CRT CCM 100
TBS Registration: 003717
Bank Number: CRT PPU 025

Data Collection System (DCS)
Description: This bank describes the personal information contained in the Data Collection System (DCS) system which is a web-enabled application designed to collect individuals and entities information, archive and report data related to competition in Canadian telecommunications market. The personal information collected includes the individual's name, title, mailing address, e-mail address, telephone number, fax number, signature, and language of choice, views and opinions.
Class of Individuals: Individuals nominated by the Response Manager of a telecommunications organization that becomes the single-point-of-contact for the Commission.
Purpose: This web based application supports the submission of data related to annual monitoring, updating telecommunications entity registration lists, international licences, telecommunication fees, contribution regime, pay telephones, local forbearance and forborne private route lines. The CRTC is authorized, under the Telecommunications Act to refrain from regulating telecommunications services by incumbent telephone companies which are referred to in the Telecommunications Industry as local forbearance and forborne line routes.
Consistent Uses: The system is used to facilitate the entire data collection process for a range of business activities including a survey of reporting entities across Canada. DCS-derived data may be used to maintain and update registration lists available to the public via the CRTC website. The information may also be disclosed to Statistics Canada pursuant to subsection 37(3) of the Telecommunications Act. Such information is provided to Statistics Canada pursuant to a Memorandum of Understanding and shall be used solely for the purposes of the Statistics Act. For use in preparing internal and public industry monitoring reports, including the Report to the Governor in Council (GIC); registration list membership and publication; international license renewals; telecommunications fees; the contribution collection mechanism and the foreign ownership regulation.
Retention and Disposal Standards: Records are retained for 10 years from the date of reception and destroyed.
RDA Number: 2002/002
Related Record Number: CRT DCS 255
TBS Registration: 006441
Bank Number: CRT PPU 070

Legal Directorate
Description: A record of prosecutions and investigations conducted by the Legal Directorate, as well as some of the material upon which such prosecutions and investigations were contemplated or carried out. It also provides a record of cases in which the Commission is involved and some other material relevant to such cases.
Class of Individuals: Persons who may have breached the Broadcasting or Telecommunications Acts or their regulations.
Purpose: To provide a record of legal opinions and advice given to the Commission by the Legal Directorate and other sources and to retain some of the material upon which such advice was given.
Consistent Uses: None.
Retention and Disposal Standards: Files are kept 10 years following a closing letter of a Judgment of the Court.
RDA Number: 2002/002
Related Record Number: CRT IML 105
TBS Registration: 003720
Bank Number: CRT PPU 045

Master Address Database
Description: The Master Address Database (MAD) is an internal, computerized contact list and address book. The database contains the contact and address information for organizations and individuals with which the Commission conducts its business. The Master Address Database stores information in a standardized and consistent manner to ensure data integrity and to reduce the effort to maintain client information in different areas within the Commission. The personal information collected includes the individual's name, title, mailing address, alternative addresses, telephone number, fax number, e-mail address, Canadian citizenship and company contact name.
Class of Individuals: Members of the public and individuals representing organizations with which the Commission conducts business.
Purpose: The MAD application is used within the Commission to capture and manage the contact information relating to those organizations and individuals with which the Commission interacts.
Consistent Uses: None.
Retention and Disposal Standards: Under review.
RDA Number: 2002/002
Related Record Number: CRT OWN 025, CRT CIN 020, CRT FDB 225, CRT CCM 100, CRT APP 085, CRT PGM 180
TBS Registration: 006209
Bank Number: CRT PPU 065

Ownership Profiles - Broadcasting
Description: This file contains the name of the individual ownership shareholding, together with the location and type of undertaking (cable, AM, FM or TV) of those individuals authorized under the Broadcasting Act to own and operate broadcasting undertakings in Canada.
Class of Individuals: Members of the public who have shares in a broadcasting undertaking.
Purpose: For use in the monitoring and preparation of ownership comments for the various public hearings held across the country with respect to the granting and renewal of licences for broadcasting undertakings. The information is also used to assess the impact of any ownership transfer and to assert the Canadian ownership and control.
Consistent Uses: None.
Retention and Disposal Standards: Files are maintained until an administrative decision from the program instructs the Documentation Centre to destroy the file. Disposal date is the last instruction on file. Final disposition is one year after the disposal date.
RDA Number: 2002/002
Related Record Number: CRT OWN 025
TBS Registration: 003715
Bank Number: CRT PPU 010

Standard Personal Information Banks

Please see the Introduction to this publication for the descriptions of Standard Personal Information Banks.

Access to Information and Privacy Requests

Applications for Employment

Automated Document, Records and Information Management Systems

Governor in Council Appointments

Hospitality

Internal Communications

Professional Services Contracts

Public Communications

Travel

Manuals

Security Policy

Additional Information

Please see the Introduction to this publication for information on access procedures under the provisions of the Access to Information Act and the Privacy Act.

For additional information about the programs and activities of the Canadian Radio-television and Telecommunications Commissions, please contact:

CRTC Headquarters Client Services
Ottawa, Ontario K1A ON2

Complaints and Inquiries:
Telephone: 819-997-0313
Toll-free: 1-877-249-2782
TDD line: 819-994-0423
TDD line: 1-877-909-2782 (toll-free)
Facsimile: 819-994-0218

Atlantic Region Metropolitan Place
99 Wyse Road, Suite 1410
Dartmouth, Nova Scotia B3A 4S5

Telephone: 902-426-7997
Facsimile: 902-426-2721

Midwest Region
275 Portage Avenue, Suite 1810
Winnipeg, Manitoba R3B 2B3

Telephone: 204-983-6306
TDD: 204-983-8274
Facsimile: 204-983-6317

Cornwall Professional Building
2125 11th Avenue, Suite 103
Regina, Saskatchewan S4P 3X3

Telephone: 306-780-3422

Midwest Region
10405 Jasper Avenue, Suite 520
Edmonton, Alberta T5J 3N4

Telephone: 780-495-3224

Ontario Region
55 St. Clair Avenue East, Suite 624
Toronto, Ontario M4T 1M2

Telephone: 416-952-9096

Pacific Region
580 Hornby Street, Suite 530
Vancouver, British Columbia V6C 3B6

Telephone: 604-666-2111
TDD: 604-666-0778
Facsimile: 604-666-8322

Quebec Region
205 Viger Avenue West, Suite 504
Montreal, Quebec H2Z 1G2

Telephone: 514-283-6607

If you wish to file interventions on specific applications or proposed policies issued by the CRTC, you may contact us by writing to the Secretary General, CRTC, Ottawa ON K1A 0N2, by internet at www.crtc.gc.ca or by fax at: 819-994-0218.

Reading Room

In accordance with the Access to Information Act, an area on the premises of this institution has been designated as a public reading room. The address is:

Documentation Centre
1 Promenade du Portage, 2nd Floor
Gatineau, Quebec

Canadian Radio-television and Telecommunications Commission

Info Source

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