Public Works and Government Services Canada

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Organization

Deputy Minister
In accordance with Section 4 of the Public Works and Government Services Canada Act, the Deputy Minister of Public Works and Government Services Canada is the deputy head of the Department. The Office of the Deputy Minister develops, coordinates and implements the Departmental Program consistent with the powers, duties and functions outlined in Section 5 of the Act and provides administrative support to Crown Corporations for which the Minister has responsibility. The Deputy plays the central role in formulating advice for the Minister on policy matters and on alternative means of achieving government objectives, as well as implementing effectively the government's policies and programs.

The Deputy is authorized in law to exercise on the Minister's behalf the management and direction of the Department. In so doing, the Deputy is naturally subject to the Minister's direction. At the same time, the Deputy is required by law to observe financial, administrative and personnel management standards and practices established government wide by the Treasury Board on behalf of the Ministry as a whole.

Associate Deputy Minister
The Associate Deputy Minister supports the Deputy Minister in managing all aspects of departmental business. In this context, the Associate DM's duties include leadership of various specific initiatives, and a special focus on priority areas, as requested by the Deputy Minister. Program objectives are carried out by one Associate Deputy Minister (Associate DM) and Branch Heads located at headquarters in Gatineau, Quebec and five Regional Directors General (RDGs) located across the country.

Accounting, Banking and Compensation Branch (ABC)
The mission of the Accounting, Banking and Compensation Branch is: the fulfillment of Receiver General responsibilities, the administration of compensation services, and the provision of services and optional products in the area of finance. In fulfilling these roles, the Accounting, Banking and Compensation Branch is organized into the following areas of responsibility which are detailed below:

Banking and Cash Management Sector (BCMS)
Responsible for carrying out the public money and banking program activities mandated to the Receiver General by the Financial Administration Act. Banking and Cash Management functions include the administration and recording of inflows to and outflows from the Consolidated Revenue Fund, and the negotiation and tendering for banking services and facilities required by the government. Its activities include the issue of Receiver General Payments, the management of the deposit of all money collected by the government, placement of excess funds in interest earning accounts at Canadian financial institutions, and the settlement for redeemed government payment instruments (cheques, direct deposit payments, electronic payments, and Employment Insurance warrants). There is also an internal automated functional test, web development and office automation facility to support the Accounting Banking and Compensation Branch business operations.

Central Accounting and Reporting Sector (CARS)
The Central Accounting and Reporting Sector, carries out its Receiver General government-wide central accounting and reporting responsibilities through the maintenance of the Accounts of Canada, the preparation of the Government's monthly financial statements and the production of the annual Public Accounts. To carry out these responsibilities, the Sector operates and maintains the Central Financial Management Reporting System, the Receiver General General Ledger and the Payroll System General Ledger. The Sector also offers a common service to other government departments by operating and maintaining the Common Departmental Financial System.

Cheque Redemption Control Directorate (CRCD)
Cheque Redemption Control Directorate (CRCD) manages the redemption of payments and offers investigative and custodial services for Federal Government payments. CRCD also provides optional document handling and storage services for departments.

Compensation Sector
Authority and responsibility for the pay and benefits function for federal public servants are shared by all Government departments and agencies. The Treasury Board manages the compensation function for employees who staff the Government's departments and many of its agencies; individual departments and agencies administer day-to-day pay and benefits operations; and Crown Corporations and other separate employers manage and administer compensation for their respective employees.

This sector is responsible for the administration of compensation systems and services such as the provision of pay, pensions, insurance, operational activities, including communication to active and retired Public Service Pension Plan members, as well as training and advisory services on a government-wide basis through such products as Public Service Pay and Pensions, RCMP Pay, Canadian Forces Superannuation, Members of Parliament Retirement Allowances and Judges' Pensions. Delivery of these services is accomplished through a national network of 7 service offices which respond to approximately 120 departments and other federal organizations.

Superannuation, Pension Transition, and Client Services Sector (SPTCSS)
In partnership with the Compensation Sector, SPTCSS acts as the primary office responsible for the administration of the Public Service pension plan for active plan members, the Public Service Superannuation Act (PSSA) and related regulations and legislation; provides administrative support to the underwriters responsible for several public service group benefit plans, Public Service Health Care Plan (PSHCP), the Public Service Management Insurance Plan (PSMIP), the Disability Insurance Plan (DI), and the Post Retirement Life Insurance Plan (PRLIP); administers the Pensioners' Dental Services Plan; determines eligibility for benefits, computing, authorizing and paying benefits to active plan members, retired plan members, spouses/former spouses common-law partners and survivors; provide records maintenance; ensures quality assurance; provides statutory interpretation and advice; develops and distributes procedures and communications; provides client inquiry and liaison services; provides training course design and delivery; and operational and business planning.

In providing these services, the Sector works closely with the PWGSC Compensation community and the Human Resources offices of PSSA participating departments, agencies and corporations.

Acquisitions Branch (ACQ)
The Acquisitions Branch provides departments and agencies with expert assistance at each stage of the supply cycle and offers tools that simplify and accelerate the acquisition of goods and services. It ensures that the government exercises due diligence and maintains the integrity of the procurement process. The Acquisitions Branch provides customers with comprehensive services for acquiring complex and commercial goods and services. Purchases range from office supplies to military ships to security systems and everything in between. Acquisitions Branch carries out all steps in the procurement process. These include: assisting in the identification of goods or services to be purchased; selecting the most effective procurement approach; developing appropriate evaluation criteria; calling for, receiving and evaluating bids with customer departments; negotiating contracts; debriefing unsuccessful bidders; and administering contracts with customer departments.

Acquisitions Branch also develops, implements and maintains policies, tool kits and standards; provides operational advice, and develops innovative electronic approaches. It also provides a broad range of training, seeks out innovative services and alternate forms of service delivery, and manages quality assurance, performance review and performance indicators. Branch national programs include the Canadian General Standards Board; traffic management; Crown Assets distribution; seized property management; forensic accounting and cost price analysis; marine inspection and technical services and advice on major and complex procurements or projects. A specific mandate of this Branch is to establish and expand partnership relationships with many other industry associations involved with government procurement.

Acquisitions Branch is divided into eight (8) sectors as follows:

Commercial Acquisition and Supply Management Sector (CASMS)
The Commercial Acquisitions and Supply Management Sector provide national leadership in the development and implementation of strategies and initiatives that meet the acquisition requirements and expectations of client departments, agencies and boards. The goods and services managed and acquired are diverse, complex and sophisticated, and these include the management of real property contracts for the design and construction of buildings, marine facilities, roads, bridges and public utilities; management and renewal of Alternate Form of Delivery contracted services for the management of real property assets; a portfolio of logistics, fuel, electrical and transportation products and services; and commercial and consumer products and services such as furniture, clothing, food and pharmaceutical products. The sector is also responsible for providing leadership in the management and disposal of seized and government owned assets and specialized cost and forensic accounting services.

CASMS is composed of eight Directorates: Real Property Contracting; Alternate Forms of Delivery New Procurement; Logistics, Electrical, Fuel and Transportation; Commercial and Consumer Products; Crown Assets Distribution; Seized Property Management and Cost and Forensic Accounting; and, Electronic Acquisitions Business and Government of Canada Marketplace.

Land, Aerospace, Marine Systems and Major Projects Sector (LAMS and MP)
The LAMS and MP Sector is responsible for establishing and managing contracts to acquire a wide range of technically complex systems for the land, marine and aerospace environments including the acquisition of military and civilian aircraft and ships and related systems, equipment and spare parts; avionics systems including radar and sensors; underwater systems including trainers and simulators; land communications systems and security and information operation systems; and a wide range of technically complex armament systems such as wheeled and tracked armoured vehicles, large and small caliber weapons and ammunition. Also, LAMS and MP Sector acquires services such as equipment/systems engineering, repair and overhaul and maintenance services and provides marine inspection and technical services on a fee-for-service basis.

LAMS and MP Sector is composed of eleven Directorates: Aerospace Equipment Program; Armoured Vehicles Projects; Electronics, Munitions and Tactical Systems Procurement; Joint Support Ship Project (JSS); Major Projects - Air; Major Projects – Land and Sea; Marine Systems Directorate; Strategic Initiatives and Decision Support; Procurement for Afghanistan Taskforce; Strategic and Tactical Airlift Project; Major Crown Projects – Canadian Coast Guard Fleet Renewal Projects.

LAMS and MP Sector is also responsible for the PWGSC European Office in Koblenz, Germany, and the PWGSC Washington, D.C. Office.

Client Engagement Sector (CES)
Client Engagement Sector's mandate is to support and assist departments in improving their procurement processes and practices.

CES provides a wide range of services and tools that help better manage departments spends; share procurement knowledge and best practices; identify and implement procurement and commodity management strategies; manage the client "interface" message and activities while presenting and updating client departments on PWGSC's procurement tools and mechanism.

Client Engagement also conceptualises and implements a whole of government approach in delivering the Procurement Transformation services while improving client satisfaction with Acquisitions.

Client Engagement Sector is divided into seven Directorates: Acquisition Account Executive; Client Engagement Coordination; Commodity Management and Procurement Engineering; Performance Management; Spend Management; Business Process Re-engineering and, Communications.

Policy, Risk, Integrity and Strategic Management (PRISM) Sector
The PRISM Sector provides strategic direction, advice and oversight to the Acquisitions Business Line. This includes developing strategic policies in support of the Government's trade obligations and socio-economic objectives; developing and maintaining a framework of acquisition policies, procedures and tools to foster the cost-effective and efficient delivery of acquisition services to government departments and agencies; providing Procurement Review Committee Secretariat services; advising, coordinating and acting as the branch focal point for handling Treasury Board Submissions; ensuring the integrity of the procurement process through cost audits, quality assurance and contract quality control; delivering risk management advisory services, including areas related to insurance and Limitation of Liability; preparing procurement reports; acting as the Branch focal point for all Auditor General and internal audit activities; enhancing contract management; supporting the branch's operations and financial management; and, developing and implementing the branch human resource management strategy.

PRISM Sector is divided into five Directorates: Acquisition Program Integrity Secretariat; Acquisition Policy and Process; Business Management; Contract Management and, Professional Development and Change Management.

Services and Technology Acquisition Management Sector (STAMS)
STAMS manages contracting of assigned goods, services and business solutions, including contract administration and life cycle management, on behalf of a wide range of federal governments department and agencies. These goods, services and business solutions include: acquisitions in support of complex electronic transformational or process outsourcing projects; complex electronic infrastructure and systems procurement projects; telecommunications systems and services; hardware, software and shared systems procurement projects; specialized professional services including professional consulting, auditing, translation and interpretation services and; services to serve the needs of the Consulting, Information and Shared Services Branch and the Translation Bureau.

STAMS also offers procurement tools consolidated procurement instruments and methods of supply aimed at simplifying and accelerating the procurement process such as the Temporary Help Services (THS) standing offers as well as the Professional Services On-line (PSO) electronic tool.

STAMS is composed of six directorates: Special Procurement Initiatives (SPID); Professional Services Procurement (PSPD); Professional Services Business Initiatives (PSBID); Informatics and Telecommunications Systems Procurement (ITSPD); Software and Shared Systems Procurement (SSSPD); and Information Technology Shared Services Procurement (ITSSPD).

Services and Specialized Acquisitions Management Sector (SSAMS)
SSAMS is responsible for the management of a program for the procurement of a comprehensive range of commodities to meet the requirements of a diverse range of customers including the establishment and life-cycle management of long-term major contracts for National Defence and NATO countries through the Alternate Service Delivery mechanism; the acquisition of communications products and services; specialized research and development services; and, transportation and travel management services. The Sector is also responsible for the cost effective implementation of a wide range of comprehensive standards development and conformity assessment services; the provision of high quality travel services and tools within an end-to-end integrated travel management service; and, for the procurement and management of Major Complex Projects including Major Crown Projects (MCPs), with emphasis on services.

SSAMS comprises six Directorates: Canadian General Standards Board; Communication Procurement; Major Project Services; Science Procurement; Shared Travel Services Initiative; and, Traffic Management.

Office of Small and Medium Enterprises Sector (OSMES)
OSME is a Small and Medium Entrerprise (SME) advocacy office within the acquisitions branch of Public Works and Government Services Canada (PWGSC). Its primary objective is to increase business opportunities for SMEs in Government of Canada procurement. OSMEs goals include aiding SMEs in navigating the procurement system, ensuring the fair and equitable treatment of SMEs in the procurement process, and supporting the simplification and increased efficiency of Government of Canada procurement.

OSME addresses concerns typically raised by SME suppliers, which include access to government procurement, accountability, complexity of government procurement processes, the renewal of the procurement strategies, and the socio-economic impact of government procurement policies.

The OSME mandate is to engage SMEs to understand their concerns and interest them in doing business with the government. OSME makes every effort to assist and inform suppliers navigating the procurement system; to monitor and analyze the participation of SMEs in procurement; and to remove barriers facing SMEs. In addition, OSME strives to recommend how government supply strategies can provide increased opportunities for SMEs, and to ensure procurement policies recognize the interests and contributions of SMEs. OSME fulfills its mandate by seeking input from suppliers, developing action plans and initiatives to address supplier concerns, and assessing the effectiveness of these initiatives.

OSME headquarters is made up of three directorates: Procurement Policy, Strategic and Horizontal Policy, and Strategic Relations and Client Services. In addition to these directorates, there are OSME regional offices located in the Pacific, Western, Ontario, National Capital, Quebec and Atlantic regions of Canada.

Procurement Renewal Office (PRO)
PRO provides strategic and management advice and leadership to the Acquisitions Branch (AB), working in collaboration with AB sectors and other PWGSC branches. PRO works within AB and across Branches to continuously develop new directions for the renewal of Government procurement. PRO ensures that well-designated and implemented projects are in place to support the renewal initiatives. The office supports, coordinates all business and corporate reporting for the Branch, ensuring integration of information across the various AB sectors, reporting on progress against targets and resovling issues arising from Ministerial Correspondence and inter-jurisdictional business. PRO is composed of three Directorates.

Strategic Planning Directorate guides the development of policies related to transformation, renewal and change, applies strategic analysis, and provides recommendations to define and make possible the Government's procurement renewal agenda.

Project Management Directorate provides strategic leadership in project planning, design and management, project-related performance management, and communications.

Acquisition Strategy and Relations Directorate provides corporate-level strategic direction to Acquisitions Branch by influencing, gathering and developing Branch input for planning documents such as the Report on Plans and Priorities, the Departmental Perfrormance Report, the Management Accountability Framework and Branch Business Plan.

Audit and Evaluation Branch (AEB)
As a key provider of assurance in support of oversight by the Deputy Minister, the Office of the Comptroller General and Treasury Board Secretariat, the Audit and Evaluation Branch provides independent information on business performance and management controls so that decisions can be taken respecting public value and the future disposition of policies, initiatives and programs. The Branch provides the following types of assurance services: Internal Audit, Evaluation and Auditor General Coordination function.

The Internal Audit Services Directorate is responsible for conducting audits, including attest audits, across the Department. Its mandate is to provide an independent and objective assessment of the adequacy of control frameworks and practices to achieve results and manage risk concerning information for decision-making and reporting.

The Evaluation Directorate, through the provision of independent evaluation services, offers an objective review of programs, policies and initiatives to assess their objectives and design, cost-effectiveness and achievement of results.

The Branch supports the Department's open and cooperative relationship with the Office of the Auditor General by providing a single point of coordination for all Auditor General activities.

Audit Services Canada (ASC)
 t and assurance services on an optional, fee-for-service basis to federal government departments and agencies across Canada. ASC's services may also be provided upon request to provincial, municipal, territorial and Aboriginal governments in Canada and to foreign governments and international organizations. Through these services, Audit Services Canada seeks to make a leading contribution to the improvement of public sector management and operations in Canada and abroad.

Consulting, Information and Shared Services Branch (CISSB)
CISSB provides four distinct common services to departments and agencies, with a goal to: strengthen government communications through well-integrated, cost-effective Government Information Services that comprise; Communications Services, the Canada Gazette, Publishing and Depository Services, and Electronic Media Monitoring; Government of Canada Exhibitions Program; Public Opinion Research and Advertising Coordination; improve public sector management through Government Consulting Services; contribute to Canada's economic, security and defense objectives through its Industrial Security Sector; and enhance the efficiency and effectiveness of corporate administrative shared systems and offer human resources services through its Shared Services Integration Sector.

These four common services are supported by the Business Planning and Management Sector, which offers services internal to CISSB. A more detailed description of the Branch is provided below.

Communications Services Sector
Communications Services make it possible for the public to easily access information concerning Government of Canada activities and publications through the Canada Gazette and Publishing and Depository Services. Additionally, the Electronic Media Monitoring Program enables departments and agencies to access various electronic versions of Canadian news sources.

Canada Gazette
The Canada Gazette has been the official newspaper of the Government of Canada since 1841. Publication in this journal is mandatory under the Statutory Instruments Act and the Statutory Regulations, and serves as official notice to Canadians. The Canada Gazette Directorate is responsible for the timely publication and distribution of Part 1, 11 and 111 of the Canada Gazette. The Canada Gazette has been accessible online since 1998. Since April 1, 2003, the PDF version has been published at the same time as the printed edition and has the same official status.

Electronic Media Monitoring (EMM)
The Electronic Media Monitoring (EMM) Program acts as a broker for Government of Canada institutions in obtaining a right of access to electronic versions of Canadian news sources. There are more than eighty federal organizations registered as users of EMM sources.

Publishing and Depository Services (PDS)
Canadian Government Publishing has been the Official Publisher of the Government of Canada (GC) since 1869 and is the administrator of Crown copyright and licensing.

The Depository Services Program was created by Order in Council in 1972 to provide Canadians with free access to GC publications through libraries through the Library Network. Both programs work in tandem to ensure that federal government information and publication are easily accessible to Canadians.

PDS is also responsible for the management of the GC database publications website.

Government of Canada Exhibitions Program (GCEP)
GCEP provides Canadians with a unique opportunity to interact with Government of Canada representatives in person and to receive information on government programs and services.

The Canada Pavilion, a key component of GCEP, is a traveling showcase bringing together different departments under one corporate umbrella.

Beyond the Canada Pavilion, GCEP coordinates the co-location of departments at events across Canada each year. Over the last six years, more than 6.4 million visitors have come to the Canada Pavilion or other events coordinated by GCEP.

The Program also coordinates departmental exhibit plans under Article 22 of the Communication Policy of the Government of Canada, which encourages departments to submit their exhibitions plans in order to enhance a unified and coherent presence of the Government at events. Approximately 50 departments and agencies register their exhibitions plans in a database.

GCEP funds the Government of Canada Rural Exhibits Program, which is managed by Agriculture and Agri-Food Canada, and promotes Government of Canada programs and services at some 60 events in rural and remote communities across Canada.

Since it creation in 2000, GCEP has been well received by Canadians. For example, survey results from five Canada Pavilion events indicate that 94 percent of visitors support this initiative and 94 percent find that speaking face-to-face with a government representative is helpful to them.

Public Opinion Research and Advertising Coordination (PORAC)
PORAC comprises two directorates, Public Opinion Research (POR) and Advertising Coordination and Partnerships (ACP). Both provide mandatory common services to other governmental institutions.

Public Opinion Research Directorate (PORD)
PORD provides coordination and advisory services for public opinion research. It advises government departments on research plans and methodologies, as well as legislative, policy and procedural requirements in order to help them ensure that Government of Canada policies and standards are upheld.

The Directorate also manages the Research Information Management System, a database and project management tool for clients. It publishes an annual report on Government of Canada POR acitivities and provides information sessions, orientation guides and best practices studies to build capacity in the federal government.

Advertising Coordination and Partnerships Directorate (ACPD)
ACPD provides coordination and advisory services on advertising and partnerships. The Directorate promotes greater accountability and transparency in government advertising through the publication of an annual report on Government of Canada advertising. It also advises government departments on advertising-related legislation, policies and directives; promotes best practices in government advertising; shares lessons learned from past activities and undertakes knowledge and skills development for government advertisers.

In addition, the Directorate manages the Government's central Agency of Record, which buys advertising and media space and time. It also manages the Advertising Management Information System, a government-wide database and campaign management tool.

Government Consulting Services (GCS)
GCS provides specialized management consulting services for the public sector, on a full cost-recovery basis, to support Government priorities as well as change management and international development agendas. Services are provided, both domestically and on international assignments, in the following areas: organizational effectiveness, strategic HR, integrated HR and business planning, change management, program evaluation, performance measurement, governance, sustainable development, environmental management, financial management, risk management, decision support, IT and security management, project management, knowledge and information management, and litigation support.

Particular emphasis is placed on services where GCS's position within government, and that of its employees as public servants, add specific and unique values. Services are provided on the basis of an interdepartmental letter of agreement which is negotiated for each assignment.

Industrial Security Sector (ISS)
ISS is responsible for managing the Government of Canada's Industrial Security Program (ISP) to ensure the safeguarding of controlled goods as well as Canadian and foreign government classified and protected information and assets in the private sector. ISS delivers two activities: contract security and controlled goods. These activities are delivered by three directorates: contract security is delivered by the Canadian Industrial Security Directorate (CISD) and International Industrial Security Directorate (IISD); controlled goods is delivered by the Controlled Goods Directorate.

Contract Security Activity
The Contract Security activity derives its mandate from the revised 2002 Government Security Policy, the North Atlantic Treaty Organization (NATO) Agreement for the security of information, and 13 bilateral industrial security arrangements. These activities are comprised of five key functions: Personnel Security Screening: provides personnel screening services for PWGSC employees and industry personnel involved in government contracts; International Industrial Security: negotiates industrial security agreements with other countries, authorizes domestic and foreign visits to facilities with sensitive contracts, and approves transmittal of classified / protected contract-related documents; Inspections and Investigations: inspects companies that have access to protected and classified information and assets to ensure proper physical, document and information security measures are in place; Industrial Security Operations: specifies security terms and conditions in contractual documents and ensures the registration of companies accessing protected / classified information and assets; Joint Certification Program: co-manages this joint U.S. – Canada program that provides certified Canadian and U.S. organizations access to unclassified defence-related information.

Controlled Goods Activity
The Controlled Goods activity assesses individuals and companies that handle controlled goods to ensure compliance with the Defence Production Act and Controlled Goods Regulations. Controlled goods include items such as military vehicles, missile technology and satellites. The Controlled Goods Directorate manages this program by: validating requirements for company registrations; security assessing company ownership and key officials; inspecting facilities to ensure compliance with the Act and Regulations; security assessing foreign visitors and temporary workers and referring potential prosecutions to appropriate law enforcement authorities.

The Controlled Goods activity contributes to Canada's economic, security and defence interests by: facilitating continued access by Canadian industry to domestic and international government contracts and by preserving Canadian licesing exemptions contained in US International Traffic in Arms Regulations (ITAR).

Program Harmonization and Services Directorate (PHSD)
Program Harmonization and Services Directorate (PHSD) provides strategic advice to all levels of management within the Sector and directs the development, implementation and management of the framework, policies, directives and processes required to provide sustaining functions for the Sector in the areas of business planning, policy, management information services, financial management, training, performance measurement, quality management, information technology and administrative/human resource services.

Shared Services Integration Sector (SSIS)
SSIS provides integrated program support and management to clusters of departments and agencies that use the following corporate administrative shared systems: Government of Canada Human Resources Management System (GC HRMS); Human Resources Information System (HRIS); Integrated Finance and Material Management System (IFMS); Automated Material Management Information System (AMMIS) and Free Balance. The Treasury Board Secretariat has sanctioned a number of corporate administrative systems for use in government and encourages departments and agencies to use one or more of these systems and to form user groups or clusters to share in the cost of system maintenance and development. Cluster members collectively govern the system direction but rely on a Program Office to deliver the system for implementation in the member departments. SSIS is the Program Office for each cluster.

SSIS also provides Human Resources (HR) services to small government departments and agencies that do not have their own corporate HR functions.

Business Planning and Management Services Sector (BPMS)
BPMS advises the Assistant Deputy Minister, CISSB, on the strategic direction of the Branch, and is responsible for business planning, performance measurement and governance. This sector also develops and implements effective business and management approaches and initiatives. It is in charge of the business infrastructure and support functions for the effective operations of the Branch.

Corporate Services, Policy and Communications Branch (CSPCB)
CSPCB is responsible for supporting the Minister, Deputy Minister and Associate Deputy Minister in their dealings with Cabinet, Parliament, Central Agencies, other government departments and agencies, and the public. It coordinates department-wide initiatives and provides corporate communications support as well as corporate leadership in the development of frameworks for business planning, quality control and performance measurement, and monitoring and reporting. It is also responsible for corporate programs including health, safety, security and administration. The Office of Greening Operations is now under the governance of CSPCB and is commited to accelerate the greening of the government's operations.

Communications Sector
The Communications Sector provides a full range of communications services and products; provides advice on the communications implications of programs, policies and decisions; supports the Minister and the Deputy Minister in carrying out their parliamentary responsibilities; and supports individual branches and agencies in communicating their services to clients. The Communications Sector also works with managers to facilitate ongoing, two-way communications with employees by developing internal communications strategies so that PWGSC employees are informed about, and can participate in, key developments in the Department.

Corporate Policy / Strategic Analysis and Planning Sector
This sector is responsible for corporate business planning, corporate policy, international and intergovernmental cooperation, Cabinet and Treasury Board submission services, maintenance and advocacy of the Management Accountability Framework (MAF) and the Program Activity Architecture (PAA) as well as monitoring corporate performance information. It is also responsible for corporate client relation management including the provision of regular reports to the Departmental Policy Committee on horizontal analysis of strategic client service issues, customer satisfaction survey results and service performance measurement. As well, it is also responsible for analysis of corporate issues, and departmental co-ordination of government-wide initiatives. It represents PWGSC on interdepartmental policy or planning committees. Further, it provides research and support to the Minister, the Deputy Minister and the Departmental Policy Committee. The sector provides corporate leadership in the establishment of PWGSC businessprinciples and in the related departmental business management model.

Executive Secretariat (ES)
Its mandate is to provide support and to act as a focal point on departmental issues and activities, and to administer related programs for the Minister, the Deputy Minister, the Associate Deputy Minister, and the Departmental Executive Team. The sector oversees the operations of the Regional Secretariat which is responsible for providing coordination, communications, financial and administrative support to the Regions and the Deputy Minister's Office related to regional activities.The ES is comprised of: the Access to Information and Privacy Directorate, the Ministerial Services Directorate, the Ministerial Correspondence Directorate, the Ministers' Regional Offices (MROs) Directorate and the Regional Secretariat. Further, it provides research and support to the Departmental Policy Committee.

Corporate Services Sector (CS)
CS provides PWGSC with a security program that ensures the co-ordination of all policy functions and the implementation of policy requirements, by managing a broad range of programs, including the Corporate Security Program, Health and Safety Program and the Emergency Preparedness Program, for the Department.

The Director General, CS is the Departmental Security Officer (DSO), responsible for the development and implementation of departmental Security, Health, Safety and Emergency Preparedness Programs that ensure the achievement of the mandatory requirements of Part II of the Canada Labour Code and the Government Security Policy, regulations and standards in an effective and cost-efficient manner.

CS is the centre of expertise that fosters and advances the integration of the various security functions within the Department (referred to as the Departmental Distributed Security Network), central agencies and government security agencies.

CS is also responsible for the policy, planning, delivery and control of a broad range of Branch and Corporate-wide services. These services include records and document management, forms management, mail management services, materiel management, library, departmental policy, departmental directory service and corporate accommodation.

Library Services
PWGSC Departmental Library Services provides information and research support services to departmental employees and contractors in support of their administrative and operational requirements, through the identification, acquisition, indexing, dissemination, marketing, preservation, and maintenance of published and documentary resources in all formats. The Library serves as a repository for departmental published and documentary resources in all formats, and provides advice and guidance on techniques and practices related to the management of information. The Library also provides technical support for the indexing and management of information resources acquired by other departmental information

Office of Greening Government Operations
The Office of Greening Government Operations (OGGO) provides advice and guidance to departments and agencies on a wide range of activities related to the greening of their operations. Through close collaboration with other federal departments, particularly the Treasury Board Secretariat and Environment Canada. The Office of Greening Government Operations works to accelerate the greening of the governement's operations by promoting the establishment of government wide priorities, accountabilities, targets, timelines and reporting requirements to assist the government in its commitment to become a model of environmental excellence in its own operations.

Finance Branch
The Chief Financial Officer is responsible for providing financial services to the Department. The Branch plans, develops, administers and monitors financial management framework, policies, systems, processes, procedures, and practices for the Department. It provides integrated financial, business and qualitative analysis and advice to senior management regarding strategic initiatives. The branch communicates and positions these intitiatives within the Department and with central agencies. It also provides financial planning, cost accounting and reporting services, including the production of departmental management reports and submissions of the year-end Public Accounts and prepares PWGSC's departmental and revolving fund financial statements.

It is responsible for the preparation of the Annual Reference Level Update exercise and information for the Main Estimates, and coordinates all financial input to the Departmental Business Plan, the Report on Plans and Priorities and the Report on Performance. The Branch develops and coordinates the implementation of quantitative measures to assess the operational performance of PWGSC Branches. It provides authoritative advice and functional direction to headquarters and regional management on central agency and departmental policies and on investment proposals. Finance develops a framework of financial services delivery in the regions and supervises its application. It also develops and implements a framework of well thought out advice concerning the activities of the Special Operating Agencies. Financial management services are provided in an efficient fashion, in the areas of the financial transactions of the Department, traveling expenses, the relocation program and cash management. The Branch is also responsible for the development, maintenance and operation of financial corporate systems and processes internal to PWGSC. Finance establishes the corporate management charges to revolving funds, using the departmental Cost Allocation Model. Finance is responsible for ensuring that the financial implications for the Department are accurately reflected in submissions to central agencies. It develops and maintains the accounting and financial management framework, policies, guidelines, authorities and practices in support of the Department's plans, financial framework and operations and in support of central agency requirements and government initiatives. Finance maintains the departmental Delegation of Authority Instrument and is the subject matter expert for Schedule 1 of this Instrument.

Finance supports its employees by implementing recruitment, retention and development strategies. Finance supports the Department by developing and delivering financial management training.

Human Resources Branch
Human Resources is a key function within PWGSC, supporting the Department by helping to recruit, retain and develop a strong cadre of experienced, professional, and adaptable employees to serve its renewal, agenda. HRB delivers core HR services and provides a wide range of support activities that serve departmental and employee needs.

Human Resources Branch (HRB) is accountable for the departmental Human Resources Management Framework, providing leadership in the management of PWGSC's human resources and managing the delivery of all human resources services. HRB also assists the Department in pursuing innovative policies, programs and solutions to build an exciting and rewarding workplace.

Human Resources Operations Sector
This Sector provides front-line human resources expert services for the Department. It is organized into teams, and each team is dedicated to a specific client group. Its core business is classification and resourcing. In collaboration with colleagues, the Sector also integrates other human resources services for clients, and operationalizes corporate human resources policies and programs.

The HR Operations Sector works within an innovative and modern human resources management framework, which encompasses Public Service Values and Ethics, diversity and official languages.

As a strategic partner, HR Operations Sector actively promotes the achievement of the Department's business objectives and the broader Public Service objectives of renewal, modern management practices and accountability by facilitating PWGSC's adoption of best practices in human resources management.

Labour Relations and Compensation Sector
This sector is the Department's focal point for the development of a broad range of frameworks, strategies, policies and guidelines related to labour relations. The Labour Relations and Compensation Sector comprise four groups: Compensation Services, Labour Relations, the Employee and Organizational Assistance Program (EOAP) and the Office of Workplace Conflict Management (OWCM).

Compensation Services Directorate
The Compensation Services Directorate provides compensation services to employees and managers and administers all Treasury Board and departmental compensation policies and procedures.

Labour Relations
Labour Relations provides a comprehensive labour relations program in the areas of Labour-Management Consultation, Harassment Prevention, Conflict of Interest, Employee Performance Management, Managerial Exclusions, as well as Collective Bargaining and Essential Services agreements.

Employee and Organizational Assistance Program
The Employee and Organizational Assistance Program promotes personal and organizational wellness and provides confidential counselling, management consultations, and various related educational services and interventions.

Office of Workplace Conflict Management
The services offered by the Office of Workplace Conflict Management include coaching, mediation, facilitation, group intervention, as well as training, information sessions, presentations and workshops to employees and managers on recognizing and dealing effectively with workplace conflict.

The Corporate Human Resources Policies and Programs Sector
The Corporate Human Resources Policies and Programs Sector provide departmental leadership, and sound advice to the Department's senior management team and HR practitioners. The Sector develops innovative policies, programs, plans, and solutions that include Human Resources Management (HRM) tools to assist departmental managers in building an exciting and rewarding workplace. The Sector, on behalf of the Deputy Minister, responds to Central Agency reporting and accountability requirements.

The Sector is comprised of six directorates: Change Process Office; Corporate Staffing and Employment Equity; Learning, Career Management and Recognition; Official Languages; HR Planning and Strategies; and Corporate Classification; this sector assists the Department in achieving and maintaining a representative workforce.

Change Process Office
The Change Process Office acts as the Departmental Centre of Expertise for change; their mandate is to develop long-term change capability and skill through the implementation of a corporate change management framework, methodologies and tools. The Change Process Office coordinates departmental Change Management assessments, advocates a structured approach to increasing overall organizational effectiveness, and is developing a comprehensive Change Plan to address the need for a multi-dimensional approach to change management within the department.

Corporate Staffing and Employment Equity
This Directorate provides advice, interpretation and guidance to PWGSC HR practitioners and senior management, on a broad range of staffing issues. The group develops the PWGSC staffing framework, and HR policies, programs and strategies. It also provides advice, interpretation and guidance to PWGSC management, employees, employee representatives, and HR practitioners on all matters pertaining to employment equity and workplace diversity. The group also develops policies and coordinates and implements initiatives regarding designated group recruitment, development and retention.

Learning, Career Management and Recognition
The Learning, Career Management and Recognition Directorate comprises the Learning Group, the Career Services and Self-Learning Centre, and Recognition, Cost Savings, and Innovation.

The Learning Group
This group supports the PWGSC business and human resources plans by developing and implementing departmental-wide learning strategies and initiatives to improve organizational and individual performance. The learning group also provides functional guidance to regions on these matters.

Career Services and Self-Learning Centre
The Career Services and Self-Learning Centre supports employees through the provision of learning and development services including career management, self-learning, and orientation sessions.

Recognition, Cost Savings, and Innovation Program
The Recognition, Cost Savings, and Innovation Program supports the recognition initiatives within the Department. It is managed by the National Office of the Recognition Program, which coordinates instant recognition activities; acknowledgement of career milestones and retirement; sending of letters of condolence; and the PWGSC's Awards of Excellence. The program coordinates cost-saving and innovation suggestions made to the Deputy Minister.

Official Languages
The Official Languages Directorate (OL) provides policy interpretation, strategic advice and information to PWGSC senior management and employees. It also monitors the implementation of PWGSC's official languages program. The Official Languages Directorate prepares the Department's annual reports to central agencies, and acts as the point of contact with central agencies, the Office of the Commissioner of Official Languages, other departments and official language minority communities. It also coordinates PWGSC's response to complaints, investigations or special studies pertaining to official languages.

HR Planning and Strategies
The Human Resources Planning and Strategies Directorate provides research, analytical, advisory and consultative services in support of PWGSC management and HR professionals on a broad range of HR planning issues. These issues include: HR planning, workforce analysis, work force adjustment, and performance management. The group is responsible for the departmental Human Resources Management Framework Workforce Adjustment, and Performance Management.

Corporate Classification
Corporate Classification provides advisory services for the PWGSC classification community, manages PWGSC classification activities including classification grievances, reports to Central Agency, delegation and accreditation programs, monitors of the PWGSC classification program, and develops departmental classification policies, procedures, tools and guidelines in compliance with the Canada Public Service Agency. This group leads the development and enhancement of the classification aspects of the Human Resources Management System (HRMS) and delivers classification training, mentoring and special projects.

Executive Services
Executive Services supports the needs of PWGSC Executives by providing customized organizational design, classification, resourcing, and performance management services, as well as talent management at the executive level. The group also provides EX-related direction and leadership within the Department, and advises the Deputy Minister and senior management on EX-related issues, activities, and initiatives. This group provides secretarial support to the EX Resourcing Committee that meets bi-weekly to recommend resourcing strategies to the Deputy Minister. Executive Services also manages Corporate Development Programs including the Career Assignment Program, the Management Trainee Program, and the Employment Equity Executive Development Program.

Business Systems and New Initiatives (BSNI) Group
This group is responsible for all information management and information technology (IM/IT) functions within HRB. This directorate provides support and maintenance for HRB's IM/IT systems, manages all the IT assets (including equipment and licenses), and provides client authority services. The BSNI Group evaluates plans and implements long-term business systems solutions for the branch.

Business Planning and Integration
The Business Planning and Integration Directorate (BPID) is responsible for business planning, including developing the HRB Business Plan, HRM Plan, Business Continuity Plan and Health and Safety Action Plan, coordinating the development of HRB Operational Plans, providing input into departmental planning processes, and reporting progress against these plans. BPID is also responsible for leading HRB finance and administrative activities such as establishing budget planning and administration procedures and practices, coordinating various reports for the Branch (quarterly disclosure reports, membership reports), and for Branch communications.

Information Technology Services Branch (ITSB)
Information Technology Services Branch (ITSB) is a common and shared services organization within Public Works and Government Services Canada (PWGSC). ITSB provides leadership in supporting government-wide initiatives such as the common infrastructure; information technology (IT) and telecommunications services, on an optional basis, to other federal government departments and agencies.

The Branch provides functional direction for IT architecture, standards and security. ITSB is also mandated with developing and leading PWGSC's corporate technology and information management initiatives; providing departmental infrastructure services to support PWGSC's strategies and program objectives, in an effective and cost efficient manner and to operate PWGSC's government-wide mission-critical systems. Finally, to improve IT program delivery and cost savings for Canadians, the organization has recently been mandated to seek every opportunity to transform the current environment into a shared service environment. The Branch is composed of the following sectors: Accounting, Banking and Compensation (ABC) Technology Solutions Sector, Application Management and IT Operational Services Sector, Office of the Chief Information Officer Sector, Project Deliver Office, Real Property Technology Solutions, Business Planning and Management Services Sector, Chief Technology Officer Sector, Enterprise Partnership Management Sector, Product Management Sector, Service Management and Delivery Sector and Service Transition and Major Projects Sector.

Accounting, Banking and Compensation (ABC) Technology Solutions Sector
As a part of the PWGSC "federated" Chief Information Officer (CIO) model, the Accounting, Banking and Compensation (ABC) Client Executive function can be simply described as (CIO) for ABC. The ABC Client Executive has been established to: maximise ABC satisfaction with ITSB services, ensure IM/IT investments are managed as a valuable ABC business asset and to establish and communicate clarity regarding accountabilities for IM/IT. The ABC goals are to: provide IM/IT innovation, leadership and support to ABC Branch in the delivery of their programs and services, provide planning, performance measurement and monitoring of ABC's IM/IT investments for transformation initiatives and ongoing operations, enable IM/IT investments discipline for ABC with a "whole of ABC" governance, ensure ABC is aware of their IM/IT investment alignement with the broader PWGSC CIO outcomes, ensure consistency in ABC and ITSB relationships.

Application Management and Information Technology Operational Services
Application Management and Information Technology Operational Services, is accountable for the management of the in-service IM/IT environment within PWGSC including supporting the design and integrity of the in-service environment; and supporting in-service, operational information management/information technology (IM/IT) applications and infrastructure, integration and operational services to support Public Works and Government Services Canada, and indirectly other federal government departments and agencies.

Acquisitions Technology Solutions (ATS) Sector
The Acquisitions Technology Solutions Sector provides a portfolio of IM/IT services to Acquisition Branch (AB) and is responsible for the execution of all Portfolio Management functions, drawing services from the various ITSB operational units or exceptionally from the private sector as required to satisfy the business needs of the AB. The sectors is also responsible for the development implementation and maintenance of an Enterprise Architecture for the AB. Acquisition Technology Solutions Sector looks at existing acquisitions products to determine their relevance within the new framework, and investigates how, where and when the business of acquisition could be transformed to enable it to better meet the ever-evolving business requirements of the Government of Canada.

Project Delivery Office (PDO)
The role of the Project Delivery Office (PDO) is to support the delivery of IT-based projects within PWGSC. Its mandate is to incorporate best practices to successfully execute all projects.

The PDO is comprised of two main functions in managing these projects: Project implementation (Project Delivery) and Centre of Excellence. The Project Delivery functions are designed to provide a project management service to customers, to reduce risks associated with the projects, provide the customer with an overview of the project, and to successfully carry out the projects (from start to finish) with success. The Centre of Excellence is designed to implement standards and repeatable processes in terms of projects, provide consistent management of system integrators, implement industry best practices, establish working tools in order to ensure continuity, develop expertise for future projects to be implemented, and to ensure a high rate of client satisfaction.

Business Planning and Management Services Sector

This sector is divided into five (5) centres of expertise providing branch level services to ITSB:

Business Planning, Program Management and Reporting (BPPMR)
This directorate is responsible for strategic and business planning; audit and evaluation coordination; governance; policy analysis; business continuity planning; continuous improvement and Access to Information requests coordination.

It also includes the Program Management Office which is responsible for branch performance measurement standards and tracking; project registry maintenance, standards and processes; Monthly Operations Report (MOR); and the Project Review Board.

Contract Management and Administrative Services (CMAS)
This directorate is responsible for procurement planning; procurement initiation and contract administration for all contracting activity conducted with the Branch. This includes professional services, hardware, software, and local item purchasing. All reporting and performance management functions related to contracting and contract administration are provided by CMAS. In addition, CMAS acts as a Secretary to the Contract Review Board and supports all Contract Review Board functions and is the primary point of contact with Acquisitions Branch.

CMAS is also responsible for a broad range of centralized administrative services. Among these are Accommodation Planning and Management, Administration Network Support, Unit Security, Client Authority Support, and other administrative support functions.

Workforce Planning and Management (WPM)
This directorate is responsible for branch-level Human Resources (HR) strategies and plans, including Official Languages, Employment Equity, Health and Safety; growth strategies for the IT Shared Services; branch interface to Corporate HR; and liaison with the Organizational Readiness Office.

Business Information and Coordination Services (BICS)
This directorate is responsible for internal and external communications coordination and planning; communication support for the sectors; web management; event coordination; and liaison with Corporate Communications.

Financial Business Analysis and Costing (FBAC)
This directorate is responsible for Treasury Board submissions; activity-based costing and reporting; pricing/funding strategies; Accounts Receivable/Accounts Payable; and financial management functions.

In addition to the five Centres of Expertise, BPMS benefits from the expertise of senior analysts that, reporting directly to the Director General, provide assistance in areas requiring senior-level coordination and management (example liaison with TBS, information management), and in particular, relating to the transformation to the IT-Shared Services (ITSS) Organization and Chief Information Officer (CIO).

Office of the Chief Information Officer Sector (OCIO)
The OCIO Sector provides leadership and strategic direction from a departmental view for the effective use of IM/IT investments to support the strategic priorities of PWGSC. Specific responsibilities include leading and developing IM/IT Policies and Planning, PWGSC's corporate Information and Knowledge Management.

In addition, the OCIO provides the Department with Web Planning and Standards Services, and develops and maintains the Department's Enterprise Architecture, IT Security and Client Relationship Management for Small Branches.

The OCIO has embarked on an ambitious program to address the Department's Total Cost of Ownership, enhance IM/IT Governance, planning and policy capacity and develop a best-practice IM/IT organization which provides strategic value to PWGSC.

Real Property Technology Solutions (RPTS) Sector
The Real Property Technology Solutions Sector provides an effective and efficient technology framework program for the Real Property Services program for PWGSC. RPTS examines existing technology products and services to determine their relevance within the new framework, and investigates how, where and when the business of real property could be enabled by technology to better meet the evolving business requirements of the Government of Canada.

Chief Technology Officer (CTO) Sector
The CTO sector provides leadership, co-ordination, and broad direction in the planning and development of a government-wide architecture for the IT infrastructure in support of the government's renewal objectives and its service delivery agenda. This infrastructure is comprised of the subset of the departmental infrastructure domains that are common or shared across government. It also has the role of Chief Information Officer for IT internal Shared Services, with the responsibility to ensure the ITSS has the internal IT systems and information management to allow the ITSS to achieve its business objectives. The CTO sector fulfils its mandate by: producing a technology roadmap in support of the development of government-wide IT architectures, standards, and security frameworks; maintaining an in-depth knowledge of new technologies through research and creating opportunities to leverage industry expertise; coordinating the IT security function; providing advice on the implementation of policy in the areas of IT Security and privacy; and ensuring compliancy with these to policies and standards.

Enterprise Partnership Management Sector (EPM)
This sector is the primary client-facing component of Information Technology Services Branch (ITSB) and is responsible for client relationship management (CRM) managing business growth and marketing within ITSB as it transitions to an Information Technology - Shared Services (ITSS) Organization. Within this role EPM has full end-to-end accountability for the client relationship, while also being the single point of accountability for liaison with other stakeholders including central agencies and other jurisdictions. EPM has an extremely important role in positioning the organization, marketing its services and providing strategic leadership to ITSB in areas that require strong stakeholder engagement from: federal departments and agencies as consumers of ITSB services; central agencies as the policy authorities that provide direction to government in areas such as policy, service standards, and funding; and, a wide range of other players, whether they be clients, business partners, or delivery agents.

EPM also has a crucial role in identifying strategic partners and establishing structured partnership arrangements under which ITSB will both provide strategic support to partner organizations, and develop new Enterprise IT Services that serve the needs of partner organizations while supporting the requirements of the whole-of-government Enterprise. In this role, EPM is defining the Governance framework and model under which ITSB will establish the capability to coordinate client-facing activities across a complex network of stakeholders, services, and operations. It also provides guidance to other parts of the organization in the areas of client relationship management and support to strategic partners, with a strong concentration on achieving the necessary critical mass of users required by new Enterprise IT Services, as well as the overall business volume targets to both justify investments in new services, and to ensure the viability of the emerging IT-Shared Service (ITSS) Organization business model.

EPM provides services to clients as well as coordinating the efforts of ITSB, in the following areas: Client Relationship Management, Federal/Provincial Relations, Central Agency Relations, Management of Change, Client Portfolio, Management Client Strategy and Client Satisfaction and Marketing.

Product Management (PM) Sector
The Product Management (PM) Sector is responsible for ensuring that the Government of Canada has the information technology infrastructure shared services it requires within the following domains: Data centre, Distributed Computing Telecommunications and IT Security. The service domains will evolve in parallel with technological developments, alongside the changing needs of the Government of Canada. The Product Management Sector is the focal point for new/enhanced IM/IT shared infrastructure services that will be developed for the use by the Government of Canada. It has the accountability for product profit and loss and to analyze client demand and translate that demand into product/service roadmaps, requirements and ultimately into the services themselves. It works in concert with its partners and other stakeholders in achieving these objectives.

Service Management and Delivery Sector
The Service Management and Delivery Sector (SM&DS) manages and delivers IT services to federal and territorial government departments, agencies and Crown corporations across Canada. It delivers voice and data networks, runs applications, manages network security, delivers satellite technology to remote locations, and provides many other services. SM&D experts work with industry providers to offer the most appropriate technology solutions, with the best possible service, at the lowest available rates. SM&D is engaged in two main areas - telecommunications and computing. First, it is the de facto provider of telecommunications services to the GoC, even though the majority of its services are provided on an optional basis. Today, approximately 150 government organizations purchase their telecommunications services from SM&D. These services cover four portfolios: Telecommunications Services, Satellite Services, Network and Infrastructure Services and Fully Managed Services.

SM&D also provides a variety of computing services to other government departments and agencies to help manage their IT infrastructures and applications. It hosts and manages several large data centres to handle the computing needs of its clients, and it supports more than 480 business applications, and 27 corporate applications, for the user community. Computing services cover five portfolios: Mainframe Services, Mid-range Services, Office Automation Services, Printing and Distribution Services and Business Continuity and Recovery Services.

In addition to managing and delivering Telecommunications and Computing Services to other government departments and agencies, SM&D also has the mandate to manage the maintenance and operation of PWGSC's own telephone systems, IT infrastructure and services, including data centres, networks and office workstations. Through its extensive industry experience and knowledge, and its collaboration with the private sector, SM&D delivers significant benefits to ITSB's user community including brokering and negotiating on behalf of many users to obtain the lowest available rates for government, as well as in-depth technology expertise, client service, and simplified administration.

Service Transitions and Major Projects (STAMP) Sector
The STAMP Sector is the delivery arm of IT Shared Services in terms of service transitions and major infrastructure project delivery. This includes the application of best practices in the areas of project and project portfolio management, to help ensure that the numerous infrastructure or service transition projects often large and complex deliver the expected results, on time and on budget. By the very nature of the ITSB organization, these projects require the participation of all ITSB sectors and the impartial coordination of all resources involved.

The Sector is responsible for the management and delivery of Major IT Infrastructure Projects, and for providing support for internal ITSS, sector-led infrastructure projects on an as-required basis, managing the operational alignment of service transition initiatives and of major client service deployment, and for providing support for sector-led transition projects. STAMP's role also includes Project Portfolio Management support, including investment planning and decision support, investment oversight and reporting, and ensuring project integration from both the business and technical perspectives.

In addition, the Sector is building the foundations for the Project Management Centre of Excellence for the management and delivery of large IT infrastructure projects and the provision of project management expertise for all ITSB. The functions, best practices, methodologies, training, tools, repository, processes and procedures required delivering high quality; repeatable projects will be developed within STAMP. Project Managers from across the ITSS will ultimately be able to access a repository of tools and templates as well as advice and guidance, from initiation through to completion, in a standardized, high-quality manner for those projects outside of STAMP's responsibility.

Investigations and Litigation support Office (ILO)
The Investigations and Litigation support office (ILO) was established as a temporary organization to respond to requests from the Commission of Inquiry into the Sponsorship Program and Advertising Activities, the Special Counsel for Financial Recovery, as well as the RCMP and the Sûreté du Québec in connection with their related criminal investigations. The ILO sets priorities, and coordinates, manages, and responds to all inquiries related to the former Sponsorship Program and criminal investigations. The work of the ILO currently focuses mainly on activities related to the recovery of sponsorship funds and responding to requests for information with respect to criminal investigations. The ILO provides advice to the Minister and Deputy Minister on matters related to the recovery of sponsorship funds and criminal investigations.

PWGSC brought together all pertinent sponsorship and advertising documentation and collateral materials, including a database of sponsorship contracts from Communication Canada. Under a Protocol signed in May 2004, between PWGSC and the Commission of Inquiry, the Commission's records remained within PWGSC and under its management, and the Department was fully accountable and responsible for their security, preservation, and access. These records became the responsibility of the ILO and the Sponsorship Documentation Secretariat (SDS). The SDS controls and manages a massive volume of vital information and collateral materials, dating back to 1994. These include inventories and electronic databases. The SDS has rendered into searchable data, more than 20 million pages of key documents and records related to sponsorship and advertising. It ensures the secure storage of relevant documentation and that the legal chain of custody is observed and documented.

In early 2007, ILO was requested to provide the logistical support to the Office of the Independent Advisor on Public Opinion Research. Mr. Daniel Paillé was appointed by Order-in-Council to: take into account the relevant policies and directives, review documents related to Government public opinion research practices for the period 1990 to March 31, 2003; consult with appropriate Government of Canada officials and seek the views as required from private sector public opinion research providers; determine whether issues raised, directly or indirectly in Chapter 5 of the November 2003 Report to the Auditor General of Canada with regard to the Government's public opinion research practices require further inquiry; provide to the Minister, within six months after the date of appointment, a report in both official languages which the Minister will subsequently make public. Mr. Paillé provided his report to the Minister on October 5, 2007. The Office of the Independent Advisor closed shortly thereafter; however, the information holdings from that office are now under the responsibility of ILO.

Office of the Chief Risk Officer (OCRO)
In a complex organiztion like PWGSC, business lines must adhere to the same values, share a common view of quality and fairness, and have a unified risk culture. That's where the Office of the Chief Risk Officer (OCRO) comes in.

OCRO provides all PWGSC branches with integrated guidance, oversight, advice and leadership in the pursuit of excellence, and contributes to their efforts to get the fundamentals right.

To this end, OCRO offers the following suite of frameworks, tools and approaches: Alternative dispute resolution; Contract resolution; Fairness monitoring; Internal disclosure; Quality assurance; Risk management; Special investigations; Values and Ethics. Combined these tools enable business lines to achieve maximum results, and help preserve the most important aspect of PWGSC: its reputation of excellence, respect, integrity and leadership.

Conflict Management
PWGSC's Conflict Management Program includes a progressive series of steps to resolve complaints or disputes, beginning with the Procurement Authority and as a final resort, PWGSC's Office of the Chief Risk Officer (OCRO) administers the department's formal Contract Claims Resolution Board (CCRB). With the exception of bid challenges and claims arising from Terminations for Convenience, the CCRB acts as an appeal/review organization in PWGSC for all procurement-related disputes and extra-cost claims arising from goods and services contracts, construction and architectural and engineering services contracts. The CCRB features two distinct contract conflict resolution mechanisms that can be applied when the parties to the dispute cannot otherwise find a resolution themselves – these mechanisms include: The Contracts Settlement Board (CSB); and The Contract Disputes Advisory Board (CDAB).

Ethics
The very nature of our work demands that we be leaders and help set the bar for ethical standards. We are the government's banker, we handle the bulk of procurement, manage the government's telecommunications and information management infrastructure, offer real property services, and make sure government operations run smoothly and seamlessly through high-quality communications coordination, translation, management consulting, auditing and other services.

Fairness Monitoring (FM)
The Fairness Monitoring Program enables PWGSC to obtain additional assurance that procurements, which meet one or more of a predetermined set of screening criteria, are conducted with integrity and accountability, and in a fair, open, transparent and compliant manner. These screening criteria include, but are not limited to: the complexity of the requirement; the estimated value of the procurement, (Fairness Monitoring (FM) services must be formally considered for all procurements of $250 million or more); the evaluation methodology; the complexity of the technical evaluation; the sensitivity of the requirement; and whether a client requests an FM.

Internal Disclosure and Investigations
PWGSC is committed to protecting all employees who disclose, in good faith, any situation of potential wrongdoing in the workplace and will ensure, to the extent possible, the confidentiality of the information. PWGSC's Policy on Internal Disclosure of Information Concerning Wrongdoing in the Workplace outlines the process for dealing with such situations. PWGSC is also committed to ensuring that all public servants who make disclosures pursuant to the Public Service Disclosure Protection Act receive the protection provided by this legislation.

Risk Management
OCRO's mandate is to provide independent assurance to the Deputy Minister that significant risks are identified and appropriately managed, and to strengthen risk management in the Department. It provides a focal point for risk management advice as well as an oversight of the implementation of the Integrated Risk Management Framework and Policy.

Quality Assurance
The role of OCRO in the area of Quality is to foster a consistent approach to quality management in PWGSC by leading the development and implementation of a departmental Quality Management Initiative. Our goal is to contribute to establishing PWGSC as a center of excellence recognized for the quality of its products and services. The Quality Assurance Directorate supports the implementation within PWGSC of a consistent approach to quality management integrated with departmental management practices and the Management Accountability Framework. The Directorate also develops and implements frameworks and policies and provides guidance, training, tools, oversight and support in the implementation of the departmental Quality Management Initiative.

Special Investigations
The Special Investigations Directorate (SID) is accountable for providing leadership, expertise and advice to Senior Management on the requirements of the Treasury Board policies on conflict of interest, unethical behavior, fraud and other wrongdoing in the Workplace, Losses of Money, Offences and Other Illegal Acts against the Crown.

Office of the Procurement Ombudsman (OPO)
The Office of the Procurement Ombudsman operates at arm's length from government departments to promote fairness, openness and transparency in federal procurement practices and responds to complaints from suppliers related to contract award and contract administration. The mandate of the Procurement Ombudsman is to: review the practices of departments used to acquire material and services in order to assess their fairness, openness and transparency and to make appropriate recommendations to the relevant department for the improvement of those practices; assist suppliers in resolving complaints with respect to the award of contracts for the acquisition of goods below the value $25,000 and services below the value of $100,000; assist suppliers in resolving complaints regarding the administration of contracts (any dollar value); ensure that an alternative dispute resolution process is provided if both parties agree to participate.

The Procurement Ombudsman will also perform any other duty or function respecting the practices of departments for acquiring material and services that may be assigned to him by order of the Governor in Council or the Minister of Public Works and Government Services.

The Procurement Ombudsman will increase the confidence of Canadians in federal procurement by providing an independent and neutral avenue for addressing complaints from suppliers with regards to contract award and contract administration.

The Ombudsman will submit an annual report to Minister of Public Works and Government Services, who in turn is required to table the report in Parliament within fifteen days.

Parliamentary Precinct Branch (PPB)
In 2007, a revised Long Term Version and Plan (LTVP) for the Parliamentary Precinct was approved. The LTVP is a detailed blueprint for the conservation, restoration and renewal of Canada's Paliament Buildings. It outlines a program of renovations and new construction that will preserve the historical structures in the Parliamentary Precinct, bring them up to modern standards, and meet the accommodation requirements identified by the Senate, House of Commons, and Library of Parliament.

In support of the LTVP, the Deputy Minister of PWGSC appointed an Assistant Deputy Minister in 2007 to lead the Parliamentary Precinct, which was previously under the Real Property Branch.

The Parliamentary Precinct delivers real property services to its parliamentary partners: the Senate of Canada, the House of Commons and the Library of Parliament. The Branch also provides real property services to the offices of the Prime Minister, the Privy Council and Government Task Forces. The services include accommodation planning, design and delivery of capital projects as well as the operation, maintenance and repair of assets. It also provides services to commercial and retail tenants, including numerous media outlets located within the precinct.

Real Property Branch (RPB)
The RPB provides federal departments and organizations with office accommodation and a full range of real property services, including strategic and expert advice that supports the Government of Canada in the delivery of programs to Canadians.

Effective April 2007, a new organizational structure was put in place to create a distinct Headquarters and stand-alone RPB National Capital Area (NCA) Region.

The Directors General of the RP NCA Region, who report to the ADM RPB, are responsible for the delivery of all Real Property services in the NCA. In the other five Regions (Pacific, Western, Ontario, Quebec, and Atlantic), the Regional Director General (RDG), who reports to the Deputy Minister, is responsible for delivering all PWGSC services, including Real Property. The ADM RPB provides functional direction to the RDGs on real property-related issues and services.

RPB Headquarters provides national leadership for the delivery of real property services through Directors General in nine specific sectors: Engineering Assets Strategy, Special Initiatives, Transformation, Administration and Systems, Accommodation, Portfolio Management and Real Estate Services, Professional and Technical Service Management, Program Management, Client Consultancy and Real Property Optional Services and PWGSC Services to Canada Revenue Agency. In addition, the position of Project Executive /Lead Negotiator was established.

Engineering Assets Strategy (EAS)
This sector is responsible for developing strategies related to the potential divestiture or long-term stewardship of PWGSC's inventory of engineering assets. In addition, EAS has operational responsibility for the portions of the Alaska Highway under PWGSC custodianship and the Esquimalt Graving Dock.

Special Initiatives (SI)
SI identifies, develops and implements major transformation initiatives for the Branch which will improve its service performance. Current projects include a comprehensive initiative aimed at aligning RP business processes with industry standard best practices. This project is fundamentally a business transformation initiative supported by an IM/IT solution. The Combined Heat and Power (CHP) Initiative is modernizing the industrial scale thermal energy infrastructure in order to ensure the reliability and security of service, the achievement of the outcomes of energy efficiency, and security, environmental compliance and improved environmental performance, while realizing long-term continued significant economic savings and return-on-investment.

This sector is also responsible for examining future service delivery tools and mechanisms in accordance with the Branch's business renewal initiatives, with Treasury Board's Alternative Forms of Delivery policy, and government direction.

Real Property Transformation (RPT)
The RPT Sector leads the Branch transformation that is based on a corporate real estate model, designed to modernize real property business and to better meet the evolving needs of clients. This sector is responsible for the Branch's human resources management, change leadership, communications and learning; and risk management. This sector is also responsible for the Best Practice Organization initiative which focuses on RPB business process improvement.

Administration and Systems (AS)
This sector is the corporate 'backbone' of RPB. As transformation functions become ongoing responsibilities, the functions are migrated to this sector. AS offers the full range of support functions to the branch for human resource management, administration, systems, stakeholder relationship management, business management, business process improvement, coordination and support to the Headquarters organization and the real property function nationally. Risk management and audit management are within the sector's responsibilities. In addition, the AS Sector provides administrative support to the offices of the RP Assistant Deputy Minister and Executive Director, Operations.

Accommodation, Portfolio Management and Real Estate Services (APMRES)
The APMRES Sector provides stewardship for the PWGSC real property portfolio and develops innovative service delivery models and real estate solutions for the Government of Canada. It develops strategies and national frameworks to accommodate federal tenant space demand and to introduce sustainable, productive, and supportive workplace environments for federal public servants. The sector produces procedures, standards, systems, tools, and performance measures to provide national direction for the management of the portfolio and the delivery of real estate services. It develops strategies for maintaining and disposing of assets no longer required by the government and collaborates with central agencies to ensure support for departmental initiatives and to promote the modernizing of real property instruments.

It also manages the delivery of the Appraisals Program and the Payments in Lieu of Taxes Program.

Professional and Technical Service Management (PTSM)
The PTSM Sector leads a national program of professional and technical services that supports service management and service delivery in the areas of operations and maintenance, planning, design, renovation and construction of federal buildings, and facilities. It provides specialized expertise in project delivery, architecture and engineering, heritage conservation, geomatics, asset and facilities management, and energy conservation. The sector exercises a national role which includes oversight, functional direction, advice and quality management. This includes the national co-ordination and oversight of the Alternate Forms of Delivery (AFD) property and project management contracts put in place across the country which impacts half of the PWGSC inventory of buildings. For certain specialties PTSM also operates as a national centre for service delivery in such areas as bridge, marine and geotechnical engineering.

Program Management (PM)
The PM Sector is responsible for providing Real Property Branch leadership in strategic planning, resource management and policy activities. This includes developing and overseeing the implementation of strategies, policies, frameworks and initiatives to provide for integrated business, financial and program management of both the Federal Accommodations and Holdings Program, and the Real Property Optional Services business line. PM is also responsible for articulating and advancing the Branch's strategic vision, including development of the Branch Business Plan.

Client Consultancy and Real Property Optional Services (CC/RPOS)
The CC/RPOS Sector provides the leadership and focus for the national client relationship management activites of RPB and the management of Real Property optional services as a business line.

Account executives act as the primary point of entry for client organizations to access real property services, and are accountable for the overall quality of the relationship between Real Property and the client. They lead the development of long term strategies that meet client program needs while respecting cost effective government solutions as a whole. Account executives prepare client strategies which contain client profiles, and identifies strategic client demand for office space and business opportunities in client organizations. They evaluate opportunities for new service options and for improving Real Property service delivery processes. In accordance with the new Treasury Board Policy on Service, account executives lead the negotiation of national service agreements between RPB and key client organizations and assess and monitor client satisfaction at a national level and the performance of the Real Property Business Line against benchmarked standards. By establishing a new Real Property Optional Services focus within the Headquarters organization, RPB has embedded the management of this business line within its key strategic functions. This group analyzes and assesses market segment opportunities, works with regions to assess and leverage capacity and competency to deliver services, and gathers product intelligence for the development of new optional service products and innovative solutions. Further more this group develops business strategies, tools and frameworks related to the real property framework for national service agreements along with associated pricing and performance measures. In addition, it plays a key role in the development of market segment evaluation and opportunities, as identified by the segment champions and account executives.

PWGSC Services for Canada Revenue Agency (CRA)
This team is a unique integrated unit composed of CRA and PWGSC employees. It is headed by a Director General who is accountable for the management of the national CRA real property accommodation portfolio for both organizations.

Within the Real Property NCR Region there are six sectors: NCA Portfolio Management; NCA Real Estate Services; NCA Operations; Major Crown Projects; Parliamentary Precinct; and PPD Major Crown Projects.

NCA Portfolio Management (NCA PM)
This Sector provides stewardship for the PWGSC NCA real property portfolio and develops and oversees the implementation of strategies to accommodate federal tenant space demand and introduces sustainable, productive, and supportive workplace environments for federal public servants within the National Capital Area. The NCA inventory of custodial and leased assets equates to half of the PWGSC total inventory.

NCA Real Estate Services (NCA RES)
NCA RES is responsible for delivering all real estate transactions to PWGSC and, on an optional fee-for-service basis, to other custodian departments. These transactions include office accommodation, leases, commercial operation lettings, and acquisitions and disposals of real properties within the National Capital Area. In addition, NCA RES provides real estate advisory services.

NCA Operations Sector (NCA OPS)
The NCA Operations Sector provides the full range of property and project management services, lease administration and specialized real property services in the National Capital Area, (excluding Parliamentary Precinct) and in Nunavut. NCA OPS is responsible for the day-to-day operations of office and special purpose buildings for RPB and other custodian departments, either internally or via private sector service providers. This includes repairs, capital improvements, fit up and refit projects. NCA OPS also manages and delivers on a fee-for-service basis, design and construction services to other government departments for all new NCA construction except for those projects assigned to the Major Crown Projects Sector. The operations and service delivery are carried out by professionals who work in real property teams, including project managers, environmental services officers, asset managers, property and facilities managers, building systems technicians, trades people, maintenance quality assurance specialists, business managers and administrative support employees. The Sector also offers conference services and protocol and events management in the NCA, as well as nationally and internationally in support of the Government of Canada. This includes the operation, maintenance, and asset management for NCA conference facilities. As well, NCA OPS manages central heating and cooling plants, the production and distribution of steam and chilled water, including energy and utilities management throughout the NCA, and operates and maintains the bridges and dams owned by PWGSC in the NCA. In Iqaluit, Nunavut, the Sector also provides consolidated offices for seven federal departments, including Indian and Northern Affairs Canada, in a modern, fully equipped Government of Canada Building. PWGSC also provides a full range of services including some 250 housing units for federal employees in Iqaluit.

Major Crown Projects (MCP)
MCP provides leadership for the planning, development, delivery, and commissioning of a program comprising multiple complex, multi-million dollar Major Crown Projects, or projects to be managed as a Major Crown Project, that serve to advance and achieve the Government of Canada accommodation and real property investment objectives.

Major Projects (MP)
Major Projects (MP) Sector provides Departmental leadership for the structuring of complex, high profile and unique real estate solutions through the planning, development, determination of delivery arrangements, and negotiation of agreements/contracts. Major Projects provides strategic solutions management and lead negotiations for highly complex projects designed to achieve client and Government of Canada objectives. These projects range in value from multi-million to multi-billion dollars.

Regions
The Regional Offices are responsible for the provision of all services offered by the Public Works and Government Services Administration at the regional and local levels across Canada. There are five Canadian regions in addition to the National Capital Area: Atlantic, Quebec, Ontario, Western, and Pacific. The regions deliver a full range of services to federal government departments including real property, telecommunications and informatics, acquisitions, pay and benefits, translation, and consulting and audit services. In addition, PWGSC regional cheque production officesalso produce socio-economic payments such as the Child Tax Credit, Old Age Security, Guaranteed Income Supplements, Canada Pension Plan, Canadian Jobs Strategy, National Revenue Income Tax refunds, Goods and Services Credit Payments and Census payments.

Translation Bureau (TB)
As a special operating agency, the Bureau provides Parliament, the judiciary and other government departments and organizations with linguistic services in both official languages and in over 100 other languages, including Aboriginal and visual languages. Its range of services includes translation, revision, interpretation and terminology. The Translation Bureau has the mandate to standardize terminology within the federal government and to manage the terminology and linguistic database TERMIUM. A network of regional offices provides services throughout Canada.

Client Services
The role of Client Services is to develop, maintain and manage business relationships with federal government clients for the Translation Bureau's products and services. Its primary functions include negotiating service agreements, conducting client satisfaction surveys and market studies, and promoting the Translation Bureau's products and services.

Corporate Services Sector
The main role of Corporate Services is to define the Bureau's strategic and financial directions. It is also responsible for policy management and integration, and the Translation Bureau's strategic planning cycle. Corporate Services oversees the implementation of the Translation Bureau's accountability framework and the development of the Translation Bureau's IT/IM strategy. Its functional responsibility is to manage and deliver common services.

Interpretation and Parliamentary Translation Directorate
The Interpretation and Parliamentary Translation Directorate provides translation services to Parliament in the official languages, closed-captioning services, as well as interpretation services in all languages, including sign language, to Parliament and to federal departments and agencies.

Terminology and Standardization
The mandate of the Terminology Standardization Directorate is to standardize and disseminate the terminology used in the Public Service. It does so by operating and managing TERMIUM, the federal government's linguistic database – one of the largest in the world – issuing linguistic recommendations and providing linguistic and terminological advice. The Directorate is renowned for its dynamic co-ordination of terminology standardization activities of government agencies. To keep abreast of linguistic and terminological developments, it co-operates with Canadian and foreign linguistic research and standardization centres and is a member of numerous national and international terminology committees and network.

Professional Services
Professional Services provides federal departments and agencies and other clients with general and specialized translation services in both official languages and in over 100 Aboriginal and foreign languages. It also offers other linguistic services, such as localization and multimedia services (language products and services designed for Web sites, applications or multimedia products). In addition to its numerious points of service in the National Capital Region, Professional Services has regional offices in St. John's, Charlottetown, Halifax, Moncton, Québec, Montréal, Toronto, Winnipeg and Vancouver.

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